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Reviews of Holiday Inn Express & Suites Mt. Pleasant, an IHG Hotel

3.5 out of 5
Holiday Inn Express & Suites Mt. Pleasant, an IHG Hotel
350 Johnnie Dodds Blvd, Mount Pleasant, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a number of dining options within walking distance. It was also only about a 20 minute walk to the harbor.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jean, Overland Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to downtown Charleston too. Clean rooms. Breakfast was just OK.
Stayed 4 nights in Apr 2024

8/10 Good

Jean-pierre, Hallandale beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Drue Ford, GM on 22 Apr 2024
Thanks for the review and have a great day!

10/10 Excellent

ShaRhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and close to everything
Stayed 1 night in Feb 2024
Response from Drue Ford, GM on 19 Apr 2024
Thanks so much for the 5 out of 5 review! We are so happy you enjoyed our quiet and convenient location.

10/10 Excellent

derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Drue Ford, GM on 15 Apr 2024
Thanks for the nice review and have a great day!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Convenient Mt Pleasant location. A great breakfast.
Stayed 3 nights in Apr 2024
Response from Z. L. Thomas Assistant General Manager on 13 Apr 2024
Thank you for leaving us a review! We're happy to hear you enjoyed your stay here with us

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was located conveniently over the bridge from Charleston, but it was in a quiet suburban area. There were nice restaurants a close drive away at Shem Creek. The morning breakfasts were very good. Staff was friendly & helpful, especially the front desk staff. Terralyn was awesome!
Stayed 4 nights in Mar 2024
Response from Z. L. Thomas Assistant General Manager on 13 Apr 2024
Thanks for leaving us a review! We're glad you had a great time here with us and the local attractions. Hope to see you again

10/10 Excellent

Christie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked that it was convenient to alot of good restaurants and also close to downtown Charleston. Great location. For the price it was very nice compared to prices in Charleston. Would have been nice to have a 2nd TV in the couch area of the room. Couldn't sit on the couch and watch the TV.
Stayed 3 nights in Apr 2024
Response from Z. L. Thomas Assistant General Manager on 13 Apr 2024
We appreciate your feedback and we're happy you had a good time here with us. Come back and see us again sometime

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my mom for a few days. Very convenient access to highway. Plenty of stores around. Enough parking and great breakfast. Very clean. I recommend this location!
Stayed 3 nights in Feb 2024
Response from Drue Ford, GM on 9 Apr 2024
On behalf of the entire team, thank you for the kind words and review. We are delighted you enjoyed everything and we send our best wishes to you back home!

8/10 Good

Housam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location was great and convenient for attending the Charleston Open Tennis at Daniels Island
Stayed 3 nights in Apr 2024
Response from Drue Ford, GM on 9 Apr 2024
We are so happy you found our convenient location for your trip to the Charleston Open. We hope all is well back home!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Drue Ford, GM on 9 Apr 2024
Thanks for the review!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to main highway, shopping and dining. The hotel shares a parking lot with a very popular restaurant (Grace and Grit) which makes parking hard to find if you arrive between 5-9 pm most days. Surprisingly, the hotel offered daily housekeeping, which is rare at many properties now.
Stayed 3 nights in Apr 2024
Response from Z. L. Thomas-Assistant General Manager on 7 Apr 2024
We're glad you had a great time here with us. Sorry you had trouble with parking. The front desk is always happy to assist for alternative parking options. Hope to see you again.

10/10 Excellent

Daniela, Wyoming

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay. The room was very clean and the location was perfect to get to the beach and downtown easily. My husband went on a morning run across the bridge twice, which was a super nice experience for him, and not too far at all. Breakfast was crowded, but good. The pool is a little bit smaller than shown on the photos, and not heated, which was a little cold visiting in April, but the kids still had fun.
Stayed 3 nights in Mar 2024
Response from Z. L. Thomas-Assistant General Manager on 7 Apr 2024
Thanks for leaving us a review. We're glad you enjoyed our nearby attractions. Hope to see you again sometime.

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good customer service. Nearby freeway was a bit of a concern but tolerable.
Stayed 2 nights in Mar 2024
Response from Z. L. Thomas-Assistant General Manager on 7 Apr 2024
Thanks for leaving us a review! We're glad you enjoyed your time here with us

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service
The staff was great and the room was pretty clean. The road noise kept us from sleeping well as did running in the hall, dogs barking, and the elevators. Also, the beds were not comfortable and the water pressure in the shower was terrible. There is no way I would be able to wash my hair
Stayed 2 nights in Mar 2024
Response from Z. L. Thomas Assistant General Manager on 1 Apr 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our staff to be great and the room pretty clean. However, we're truly sorry to learn about the disturbances that affected your sleep quality during your stay. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can do to assist you, please don't hesitate to reach out.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in nice area. Staff very helpful & friendly. Pretty little walkway to pool area. Rooms nice. Only problem is our bathroom door didn't close the greatest. Or our fridge door seal was going bad but still worked. Good breakfast choices! Comfy room. Very close to everything esp Charleston. Parking got hard in eves. Had to park in restaurant parking next to hotel. No other option. My son liked the fitness room. Even had books you could borrow. Cookies 1 afternoon too!!
Stayed 6 nights in Mar 2024
Response from Z. L. Thomas Assistant General Manager on 1 Apr 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at our hotel and found our staff to be helpful and friendly. We apologize for the inconvenience regarding the bathroom door and fridge seal; rest assured, we'll address these issues promptly to ensure a more seamless experience for our guests. We're glad you enjoyed our breakfast choices and that your son liked the fitness room. Thank you again for your valuable feedback, and we look forward to welcoming you back to our hotel in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing every morning (I just wished it was served until 10 AM). I would say it's the best hotel breakfast I've ever had. You get bacon, sausage, eggs, omelets, cinnamon rolls, and there's a super cool pancake maker. The rooms are great too. Recently renovated and cleaned well. The location is fantastic. Right off the main road, close to everything, and plenty of options for food and activities nearby. We really enjoyed the hotel and would definitely stay with them again.
Stayed 6 nights in Mar 2024
Response from Z. L. Thomas-Assistant General Manager on 7 Apr 2024
We're happy we were able to provide a great experience for you while you were here with us. Come back and see us anytime

10/10 Excellent

stewart johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything I wanted to do and go.
Stayed 4 nights in Mar 2024
Response from Drue Ford, GM on 28 Mar 2024
Thanks for the five star review!

8/10 Good

Maricarmen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The floors needed a good vaccuum and I found some hairs in my sheets. Not a terrible stay but needs to be more clean. Breakfast was surprisingly good. Loved that they had water and coffee in the lobby. Water in shower would change temperatures randomly.
Stayed 2 nights in Jan 2024
Response from Drue Ford, GM on 27 Mar 2024
Thank you for your review and feedback. All guest feedback helps us to make improvements moving forward. We are so happy you enjoyed our amenities and we hope all is well back home!

8/10 Good

GUILLERMO

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, less than 10 minutes drive to the historic area, 5 minutes to Patriots Point. The staff did a great job during breakfast and at the front desk
Stayed 3 nights in Mar 2024
Response from Drue Ford, GM on 26 Mar 2024
We are so happy you enjoyed our property and took advantage of the convenient location near Patriots Point and Historic Charleston. I know the team appreciates you kind words and we send our best wishes to you back home.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Drue Ford, GM on 27 Mar 2024
Thanks for the five star review!

10/10 Excellent

Charles F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Drue Ford, GM on 27 Mar 2024
Thanks for the five star review!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Easy driving distance to historic Charleston - 15 minute drive. Hotel is in great condition. Staff are great.
Stayed 3 nights in Mar 2024
Response from Drue Ford, GM on 25 Mar 2024
Thank you so much for the kind review! I know the team appreciates your kind words and we hope all is well back home.

10/10 Excellent

Christopher

Travelled with family
Liked: Amenities
The location is in a very nice spot for a vacation in the Charleston area. It is in Mount Pleasant and it gives you quick access to the Ravenel bridge to access Charleston. The rooms have been redone. The bathroom is very nice. I enjoyed the hot water of the shower. The breakfast gets a good. It doesn’t vary. It is the same stuff every morning. The outdoor pool is small and I didn’t utilize. I got a nice rate on Expedia. I would have paid more than twice as much to stay in Historic Charleston District. And paid for parking. And not gotten breakfast.
Stayed 4 nights in Mar 2024
Response from Z. L. Thomas Assistant General Manager on 16 Mar 2024
Thanks for leaving us a review Christopher! We appreciate your kind words and we're glad you enjoyed it here and the area. Hope to see you again

8/10 Good

debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Drue Ford, GM on 18 Mar 2024
Thanks so much for the review and have a great day!

10/10 Excellent

Allison

Travelled with family
Friendly, helpful staff! Comfortable, rooms that were larger than expected. Solid breakfast everyday!
Stayed 4 nights in Mar 2024
Response from Z. L. Thomas Assistant General Manager on 16 Mar 2024
We appreciate your kind words Allison! We're glad we were able to provide that good experience for you. Thanks for choosing us. Have a great day

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for getting to various locations in the Charleston area. Front desk employees were very friendly and helpful. All around great stay.
Stayed 4 nights in Mar 2024
Response from Drue Ford, GM on 6 Mar 2024
On behalf of the team, thank you so much for the kind words and review of your great stay. We hope all is well back home!

10/10 Excellent

Mark, Niagara Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Drue Ford, GM on 7 Mar 2024
Thanks for the five out of five review!

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice room & very Clean
Stayed 3 nights in Feb 2024
Response from Drue Ford, GM on 4 Mar 2024
Thanks for the kind words and review. Have a great day!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great!
Stayed 4 nights in Feb 2024
Response from Drue Ford, GM on 1 Mar 2024
Thanks for the five star review!! We are glad you took advantage of the convenient location.

8/10 Good

Denise, Largo

Liked: Cleanliness, staff & service, property conditions & facilities
I feel the beds are a bit hard for me.
Stayed 3 nights in Feb 2024
Response from Drue Ford, GM on 27 Feb 2024
Thank you so much for the review and feedback. All guest feedback helps us make improvements in the future. We hope all is well back home. Come see us again some time!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Drue Ford, GM on 25 Feb 2024
Thanks for the 5 out of 5 review!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Updated rooms
Stayed 3 nights in Feb 2024
Response from Drue Ford, GM on 14 Feb 2024
Thanks for the five star review and we send our best wishes to you back home!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property,and the location was amazing.
Stayed 1 night in Jan 2024
Response from Drue Ford, GM on 14 Feb 2024
We are so thrilled you enjoyed our property and its convenient location. Come see us again some time!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Drue Ford, GM on 14 Feb 2024
Thanks for the 5 star review!

8/10 Good

Edna

Travelled with partner
Liked: Amenities
Would stay again
Stayed 1 night in Feb 2024
Response from Drue Ford, GM on 9 Feb 2024
We look forward to your next visit. We hope all is well back home!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly people there as well. Five stars.
Stayed 3 nights in Feb 2024
Response from Drue Ford, GM on 8 Feb 2024
On behalf of the entire team, we appreciate your kind words and we are delighted you enjoyed our clean and friendly atmosphere. We send our best wishes to you back home!

6/10 Okay

Justin

Travelled with partner
They stay was great but we were put on a floor with a college Lacrosse team and they were loud in the hallway till 2am. They finally stopped after I had to exit my room and ask them to keep it down.
Stayed 1 night in Feb 2024
Response from Drue Ford, GM on 5 Feb 2024
I am so sorry about the disturbance caused by the group. We spoke with the group coordinator to hopefully avoid this in the future. I am so happy to hear the rest of your stay was great. We hope all is well back home!

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, accommodations; very comfortable, very clean. Front desk receptionist couldn't have been nicer!
Stayed 1 night in Jan 2024
Response from Drue Ford, GM on 1 Feb 2024
On behalf of the entire team, thank you for sharing your great experience with everyone! We hope all is well back home!

10/10 Excellent

RAMESH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were very respectful The property was neat and tidy
Stayed 2 nights in Jan 2024
Response from Drue Ford, GM on 1 Feb 2024
I am thrilled to know everyone was respectful towards our valued guests and that you found the property in a good condition. We send our best wishes to you back home!

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easily accessible and close to Charleston and Schem’s Creek. Clean and quiet.
Stayed 3 nights in Dec 2023
Response from Drue Ford, GM on 31 Jan 2024
We are so happy you enjoyed your stay and took advantage of our convenient location. Have a great day!

8/10 Good

Deronda H, Green Sea

Stayed 1 night in Jan 2024
Response from Drue Ford, GM on 25 Mar 2024
Thanks for the review and have a great day!!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
See stars
Stayed 1 night in Jan 2024
Response from Drue Ford, GM on 30 Jan 2024
Thanks so much for the five star review!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown
Stayed 2 nights in Jan 2024
Response from Drue Ford, GM on 30 Jan 2024
Thanks for the five star review and we are thrilled you liked our convenient location!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, room comfort
The price was right and everything was awesome. Thank you.
Stayed 4 nights in Jan 2024
Response from Drue Ford, GM on 25 Jan 2024
Thank you so much for the 10 out of 10 review! We are delighted you enjoyed your stay and send our best wishes to you back home.

8/10 Good

David

Travelled with family
Liked: Cleanliness
Wasnt perfect but still a solid choice.
Stayed 1 night in Dec 2023
Response from Drue Ford, GM on 9 Jan 2024
Thanks for your candid review. We always welcome specific feedback that may help us improve moving forward. We send our best wishes to you back home!

10/10 Excellent

SANTHOSH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, good breakfast& close to downtown (10 mins drive)
Stayed 2 nights in Dec 2023
Response from Drue Ford, GM on 8 Jan 2024
On behalf of the entire team, thank you for the great review. We are glad you enjoyed our clean accommodations and our free breakfast buffet. Come see us next time!

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and convenient location. Rooms clean and good breakfast.
Stayed 2 nights in Jan 2024
Response from Drue Ford, GM on 8 Jan 2024
Thank you so much for the review. We are so happy you enjoyed the clean accommodations and complimentary breakfast buffet. Come see us again some time.

10/10 Excellent

Lucinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, staff was friendly, good neighborhood we were able to take walks around neighborhood. Bed and pillows were comfortable
Stayed 5 nights in Dec 2023
Response from Drue Ford, GM on 8 Jan 2024
We are thrilled you enjoyed our convenient location and our clean accommodations. I know the team appreciates your kind words. Have a great day!

10/10 Excellent

Mark, Madeley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size room for a suite
Stayed 2 nights in Dec 2023
Response from Drue Ford, GM on 8 Jan 2024
We are so happy you enjoyed the room. We hope all is well back home.