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Reviews of Holiday Inn Chantilly-Dulles Expo Center, an IHG Hotel

3 out of 5
Holiday Inn Chantilly-Dulles Expo Center, an IHG Hotel
4335 Chantilly Shopping Ctr, Chantilly, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 403 out of 817 reviews" "
Rating 8 - Good. 269 out of 817 reviews" "
Rating 6 - Okay. 81 out of 817 reviews" "
Rating 4 - Poor. 34 out of 817 reviews" "
Rating 2 - Terrible. 30 out of 817 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2024

6/10 Okay

Elena

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s ok for few days, facility is old but clean enough. Very convenient location, many options to dine out. Pool was closed, breakfast was ok. Average hotel.
Stayed 3 nights in May 2024

2/10 Terrible

SgtMajor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested a non-smoking room and the suite smelled like smoke. In fact, the whole entire hotel including our room smelled strongly of mildew as well as cigarette smoke. Noise from my wing was terrible. Someone always fighting or the side door to outside constantly being slammed. The customer service ladies at the front desk were rude and looked down at me when I requested extra toiletries. Light bulb out in bathroom and they wouldn’t replace it. The closet where mini frig was located was exactly that – a closet they tore the doors off to insert the frig. No light above so the area was dark. Holiday Inn Chantilly-Dulles Expo Center was falsely advertised...there was no free breakfast at this site. Also, the site is older so the shower was outdated. Definitely wouldn’t stay here again or recommend it to anyone.
Stayed 3 nights in May 2024

8/10 Good

melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Restaurants and fast food chains are within walking distance from the hotel. Safe to walk around the area too.
Stayed 2 nights in May 2024

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unexpected medical emergency and the staff was extremely helpful in calling the EMTs
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Angela

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Dale

Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth, goshen

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome thanks
Stayed 2 nights in Apr 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024

2/10 Terrible

Jeremy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived there was a homeless person lying on the sidewalk on the side of the building. That was much better than the roach on the bathroom floor. Not a fan and would never return.
Stayed 1 night in Mar 2024

8/10 Good

Joshua

Business traveller
Liked: Staff & service
Good location. A little dated but fairly clean and comfortable. Breakfast is also pretty average and would be nice to have something cooked without having to have fried potatoes!
Stayed 5 nights in Mar 2024

6/10 Okay

Tracey

Business traveller
Liked: Cleanliness, staff & service
They are remodeling and I was in a room directly under where they were jack hammering. Came back to my room at 4:00 and was told they’d stole between 5:00 and 6:00. I had the tv in 70 and still couldn’t hear it. Why rent a room directly under construction ? There has to be schedule..
Stayed 2 nights in Mar 2024

6/10 Okay

Karen

Liked: Staff & service
Jewelry Show
Didn’t arrive until 8:30 pm. Was charged 50$ for incidental. Torilet had a leak, and had to continue to shake handle to stop it from running. Next morning, 1 regular, 1 decaf, coffee in room. I have stayed at this hotel app 6+ times over the years. Needs TLC
Stayed 1 night in Feb 2024

4/10 Poor

Aegis

Stayed 1 night in Jan 2024

10/10 Excellent

Francina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ryan, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean property.
Stayed 1 night in Nov 2023

2/10 Terrible

Jinny

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, room comfort
Quiet night's sleep
Great location and helpful front desk staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Satinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Aegis

Stayed 1 night in Oct 2023

2/10 Terrible

Farhana, Gainesville

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Joel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience .. wonderful service.
Stayed 3 nights in Oct 2023

6/10 Okay

gretchen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
During my 2-day stay, I only talked to one person--Khan at the front desk was helpful. However, this facility is in desperate need of a remodel. While my room was fairly clean, the desk chair was very shabby (I requested and received a better one) and all the furniture was old. On Friday night, right outside my window, there were small, souped up cars roaring up and down a side road. Very noisy.
Stayed 2 nights in Oct 2023

6/10 Okay

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness
Very clean, just outdated
Stayed 2 nights in Oct 2023

8/10 Good

Sisavath

Stayed 1 night in Oct 2023

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the interstate, and it was easy to get into and leave from. Convient restaurants close by.
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant
Stayed 1 night in Oct 2023

2/10 Terrible

mohamed

Disliked: Property conditions & facilities
The air conditioning wasn’t working well and it feels hot all the time
Stayed 1 night in Oct 2023

8/10 Good

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michelle

Liked: Staff & service
It was fine for the price, it just wasn’t as clean as it could be and it was extremely outdated.
Stayed 2 nights in Oct 2023

10/10 Excellent

amneris Diaz

Stayed 2 nights in Oct 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

2/10 Terrible

Joe

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Sep 2023

6/10 Okay

Anthony

Liked: Cleanliness
It would be great after a long trip to be greeted by friendly staff rather than rough around the edges front desk staff. Did not feel the welcome nor the value as a customer. I was happy to leave early the next morning
Stayed 1 night in Sep 2023

10/10 Excellent

MUSTAPHA

Liked: Cleanliness, staff & service, property conditions & facilities
Close to fast food restaurants and walmart . Very nice gentleman at the front desk
Stayed 1 night in Sep 2023

2/10 Terrible

Levin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kim

Stayed 1 night in Aug 2023

6/10 Okay

Megan

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2023

10/10 Excellent

Lawson

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and the bed was comfortable. The only problem i had was the coffee maker was broke.
Stayed 1 night in Aug 2023

6/10 Okay

Patrick

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Lady at check in wasn’t pleasant. My room key didn’t work so I had to go back down to get a new one. She was even less pleasant to deal with then. Customer service is terrible.
Stayed 1 night in Aug 2023

10/10 Excellent

Dimitri

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was great. We had no issues during our stay. We asked for additional towels and washcloths to which the staff immediately provided. Overall the beds slept great, the room was clean and our checkout was seamless.
Stayed 1 night in Aug 2023

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient. Lot's of restaraunt options.
Stayed 5 nights in Aug 2023

10/10 Excellent

Karis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, close to convention center & attractions . Will be back next year
Stayed 2 nights in Aug 2023

4/10 Poor

Miraziz

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 1 night in Jul 2023

8/10 Good

Gary F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023