Exterior

Reviews of Alba Uno Hotel

2.5 out of 5
Alba Uno Hotel
1007 Villa Amores, Apas, Lahug, Cebu, Cebu

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 140 reviews" "
Rating 8 - Good. 52 out of 140 reviews" "
Rating 6 - Okay. 30 out of 140 reviews" "
Rating 4 - Poor. 12 out of 140 reviews" "
Rating 2 - Terrible. 5 out of 140 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Apr 2022
Response from Yul on 8 May 2022
Thank you so much :)

6/10 Okay

David

Travelled with family
Disliked: Amenities
Didn’t have any amenities and power off all the time
Stayed 2 nights in Dec 2021

6/10 Okay

David

Travelled with family
Liked: Cleanliness
No amenity
Stayed 3 nights in Dec 2021

2/10 Terrible

Marjory

I was not able to. I was refused despite the website confirming my booking.
Stayed 2 nights in Dec 2021

10/10 Excellent

Basile

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
....
The room was clean and well ventilated.
Stayed 3 nights in Nov 2021
Response from Yul on 28 Nov 2021
Thank you so much.

10/10 Excellent

MEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Maintained
I'd like to commend Alba Uno for well maintaining their services. The impression it gave me during my stay last week was just like my first visit. Keep it up😍
Stayed 1 night in Jun 2019
Response from Yul on 3 Jul 2019
Thank you very much Sir Mel! See you again next time.

10/10 Excellent

MEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy
My stay here made my trip more comfortable
Stayed 1 night in Jun 2019
Response from Yulena on 27 Jun 2019
Thank you very much!

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful, if I return I’ll come back here because it’s a great place to sleep and stay in.
Stayed 4 nights in Dec 2018
Response from Yulena on 7 Jan 2019
Good Day! Thank you very much, for staying with us.

8/10 Good

Jose Luis, Manila

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
We enjoyed it! Staff we very friendly and hospitable! Room was clean. Food is affordable. Location is good. Lots of restos around the area. Downside: pillows. Not fluffy and comfy. Nonetheless, it was good overall.
Stayed 2 nights in Nov 2018
Response from yul on 21 Nov 2018
Good Day! Thank you for staying with us! We are sorry about it. We will address the concern. Thank you

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Old mattresses...no support.
The Hotel would not allow a late check out in spite of the fact that we had booked several times in the last month or so. They charged us a full half day for a few hours.
Stayed 1 night in Jul 2018
Response from Yul on 24 Sept 2018
Good Day! We are very sorry for what happened. We will address this concern. Thank you

10/10 Excellent

Patricio, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Situated near to IT park, good service, clean, friendly staff. Highly recommend to all.
Stayed 1 night in Jun 2018
Response from yulena on 19 Jun 2018
Thank you very much for staying in Alba Uno Hotel.

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and kind! The room was nice!
Stayed 6 nights in Jun 2018
Response from yulena on 19 Jun 2018
Good Day! Thank you very much Sir. Hope to see you again soon. Have a good day.

10/10 Excellent

Patricio, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You receive more than you pay.
Very clean hotel, modern with spacious rooms. Comfy bed. Very quiet, easy to sleep long hours. Friendly staff, very close to IT Park and a lot of restaurants. Highly recommend to all
Stayed 3 nights in Jun 2018
Response from yulena on 11 Jun 2018
Thank you very much for staying in Alba Uno Hotel. WE really appreciate your comments.

10/10 Excellent

Joon, cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice close to IT park
It isn’t expensive very nice place also service is good
Stayed 1 night in May 2018
Response from yul on 20 May 2018
Thank you very much.

8/10 Good

To y, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to IT park 711 convenient store nearby all walking distance.
Stayed 8 nights in Apr 2018
Response from Yul on 8 May 2018
Thank you very much for staying with us. Have a Good Day.

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I LOVED ALBA UNO HOTEI, THE STAFF WAS GREAT!
Response from Yulena on 8 May 2018
Thank you very much for staying with us. Have Good Day and God bless. ;)

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best accomodation ive stayed i give it 5 star,loca
Response from yulena on 4 Apr 2018
Good Day! Thank you very much for staying with us. Have a good day. Salamat

10/10 Excellent

Pabló

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Thumbs up
That was amazing stay. Aircon worked fine, place was spacious. Got a very comfy bed and its close to the business center. But you really need to improve your wifi speed. Overall it was a great stay.
Response from Yulena on 2 Apr 2018
Good Day! Thank you very much for staying in the hotel. We really appreaciate your comment. Salamat!

10/10 Excellent

Josh, Ph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
I always love how the staff greets you everytime you pass by the lobby. Clean room and awesome location.
Stayed 1 night in Mar 2018
Response from Len on 14 Mar 2018
We really appreciate your feedback. Thank you very much for staying with us.

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel no air con bad service no Wi-Fi no tv connection will not recommend this hotel
Stayed 1 night in Mar 2018
Response from Len on 13 Mar 2018
Good Day! We are verry SORRY for what happened. May we ask what is your room number? so that we can double check what happened on the time that you stay? We really appreciate your feedback. Salamat

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was great except for the late notice of the water maintenance... location was perfect. Thanks to everyone..
Stayed 3 nights in Feb 2018
Response from Yulena on 2 Mar 2018
Thank you very much Mam for staying with us. Sorry for the inconvience. God bless.

2/10 Terrible

Marie, cebu city, phils.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked it for my friends and they were very dissapointed. Value for money is not worth. The hotel facilities and the location is poor.
Stayed 2 nights in Jan 2018
Response from Yulena on 30 Jan 2018
We will address your concern directly. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness
Close to Cebu IT Park, which is great, where you can find great restaurants. But the close surrounding: there was lot of construction going on, thats why the road to the hotel looked a bit shabby... but always felt safe in this area. Room was well equipped for Cebu city. Some linen were not 100% clean and white... but otherwise great staff and service.
Stayed 1 night in Jan 2018
Response from Yulena on 17 Jan 2018
Good Day! Thank you very much for staying with us. We will address your concern directly. God Bless.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2017
Good Day! Thank you for staying with us. God Bless.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thank you very much for staying with us.

10/10 Excellent

Larry W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Haruka, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable, quiet, clean, good amenity
great breakfast included, can choose variety, but can't choose coffee for free. Room was great, big bed, very clean, hot shower well, but no pot for hot water, no ref.

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Staff & service
Meh. What you pay is what you get
I had to wait for an hour to be checked in. This was my 5th stay at the hotel and the previous experience was fine. This instance, they did not acknowledge my request placed under the hotels.com and they are not anticipating any guest checking. I have been bumped and my room was not available for 20 min which lasted to an hour. I need to get enough sleep because I have a hectic day ahead but I had to wait to be checked in and my room being available.Tsk!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jon Vitas

Liked: Cleanliness, room comfort
good for the value
the hotel staff did not inform us upfront on the free breakfast promo, only when asked when we get to know about this. maybe this is just during our visit.

8/10 Good

MA VICTORIA, Bogo Cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Accomodating, friendly and helpful

10/10 Excellent

Cay, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It should have been great - overall but for 1
There was this girl named LARA at roomservice who's extremely rude. When reported, she tried making excuses over the phone saying that she thought we're done so she hung up. Funny, we met her back on 5th floor. No smile, no greeting, same rudeness. We also work at a hospitality business and having this kind of employee is a liability. Lara clearly isn't happy with her job. The hotel and our experience was great. Would we come back? Yes Would we recommend this hotel? Yes We would also say, watch out for that rude, unhappy roomservice attendant girl named LARA and don't ever allow her to ruin your vacation experience lile what had happened to us.

8/10 Good

Verified traveller

Liked: Staff & service
so so
so so

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dennis Delayne, California

Liked: Cleanliness, room comfort
Staff was great, neighborhood questionable
Staff was very friendly. Shower was cold water only. Neighborhood appeared seedy. Did not feel safe.

8/10 Good

Stefanos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel near IT park . Great staff

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Doc Bianca, Quezon City

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
A bit disappointed...
The Facilitiea and Staff were great. They just gave us a very small room for 6 people when in fact, we specifically requested for it... Anyway, Alba Uno is a good hotel for those who are in a tight budget.

10/10 Excellent

Thomas, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel next to IT Park
Hotel room was great. Could sleep all night (no loud music or roosters). Small restaurant; many restaurant choices in IT Park, which is less than 300 meters away. If you prefer food other than Filipino, the IT Park area has more choices in a smaller area than any other neighborhood.

4/10 Poor

mervyn john, Sydney australia

Disliked: Property conditions & facilities, room comfort
2 1/5 would be a fair rating
Room size small,no tea making facilities,bedding was if it was designed for children total bed was only 14 inches off the floor

8/10 Good

Julie, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Seems cheap for quality of the hotel. Very very nice room, comfortable bed. Very nice bathroom also. Very clean. Staff were excellent and very helpful. Breakfast delivered to room however no chairs to sit on at the bench.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Fatima, Japan

Liked: Staff & service
Nice hotel accessible by public transport.
The staff was good. They were very nice and helpful. Their service was prompt.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, basic, clean
And with the IT Park a block away and a 711 at the next building, Alba Uno is a great hotel option no matter what time you're arriving in the Cebu.

8/10 Good

Andrew, Makati City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a site visit and the hotel is near IT Park. Awesome Hotel Service!

8/10 Good

Stephen, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and attentive staff. Located next to the I.T park where there are loads of restaurants to choose from. This place is worth a look.

8/10 Good

David, Aberystwyth..UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for 4 days. it's a newish hotel, very clean and staff are very helpful and friendly, it's a little way off the beaten track but its easy to get a taxi. I would probably use again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
Almost perfect. The room are clean, service was good, location wise for the IT park, few minutes walk. The only thing is the television is not functioning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staffs are great .. Service was fast & the room is very clean

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort