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Reviews of Mangata Hotel

2.5 out of 5
Mangata Hotel
Panamericana Sur Km 6, Castro, Los Lagos

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

9.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

john

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not up to expectations!
The television was very difficult to turn on. The registration clerk did not know how, fumbled around and then hours later called in someone who took an additional 30 minutes to turn it on. In addition the heater was difficult to turn on; needed help again. The hotel stated that the room was wheelchair accessible, far from it. No smooth path of entry, they said the bathroom had a shower, but there was hardly enough room to get to the toilet let alone get into the shower, no way! No Wifi in room, office was far from room, only place to get wifi. Clerk only spoke Spanish, no English at all. She didn't try to use google translate.
Stayed 3 nights in Dec 2018
Response from Arturo on 2 Jan 2019
Best regards John, we greatly appreciate your comments, which will undoubtedly allow us to take the necessary steps to improve our service. We greatly regret that your experience at our hotel did not meet your requirements for accessibility and comfortable travel and wheelchair insurance. Regarding the wifi, I tell you that because of the type of hotel construction (thermal panels) it is not possible to take the signal to the rooms. We hope that your experience knowing Chiloe was pleasant.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Very nice location and scenery. Wide, comfortable room, rustic style and reat view to the channel. No WiFi in the room, only at hotel reception, makes it not the best option for business travelers. Great for holidays, if you want to disconnect. Breakfast option needs to improve.
Stayed 2 nights in Dec 2018
Response from Arturo on 2 Jan 2019
We appreciate your comments. What will undoubtedly allow us to improve our services. We hope to serve you again in the not too distant future. For us it was a pleasure to serve you. Greetings Arturo

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar para un tiempo de descanso.
Excelente lugar, muy limpio, una vista hermosa. Y el desayuno es muy completo. Totalmente recomendable. Muy cercano a Castro, en bus no eran más de 7 minutos a la plaza de Castro, y en auto mucho más rápido.
Stayed 3 nights in Feb 2021
Response from Arturo on 23 Mar 2021
Hola Oscar. Nos alegra saber que disfrutaste tu estadía. Esperamos nos visites nuevamente. Hasta Pronto

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Gracias on 5 Feb 2021
Hola Jorge. Muchas gracias por tus comentarios. Nos alegra mucho saber que disfrutaste tu estadía. Los estaremos esperando para una próxima visita. Saludos Arturo

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estilo y la calidad de los muebles fue algo que hay que destacar, la vista de la habitación una joya
Stayed 1 night in Feb 2019
Response from Arturo on 1 May 2019
Gracias, nos agrada mucho saber que su estadía fue placentera y que disfruto de nuestras instalaciones. Esperamos poder recibirlo nuevamente en un futuro próximo.- Saludos

10/10 Excellent

paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente recepción, muy bonito lugar
Muy buena experiencia, solo mejorará la presión del agua de la ducha que era Baja y con frío eso complica bastante. Aparte de eso nada más, todo lo otro execlente
Stayed 4 nights in Oct 2018
Response from Arturo on 5 Dec 2018
Gracias Paola. Fue un placer atenderlas. Esperamos recibirlas nuevamente en un futuro próximo.-