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Reviews of Residence Eden

2 out of 5
Residence Eden
Via Coppo 2, Castelnuovo del Garda, VR

Reviews

8.0

Very good

Rating 10 - Excellent. 81 out of 251 reviews" "
Rating 8 - Good. 110 out of 251 reviews" "
Rating 6 - Okay. 34 out of 251 reviews" "
Rating 4 - Poor. 15 out of 251 reviews" "
Rating 2 - Terrible. 11 out of 251 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

TAL

Disliked: Cleanliness, staff & service
I like all the activities in the park. I didn't like that room was not cleaning. Not enough paper toylet, no claning service in the room, i am on vacation need to clean. It was very dark outside at night. When i arrived at the first day i didnt find the room and it was raining and no one was there to help.
Stayed 4 nights in Jul 2023

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was good It was not possible to open windows because there are no bars and there were many mosquitoes and insects outside. Apartment is not so clean and there is mold.
Stayed 5 nights in Oct 2022

10/10 Excellent

Carys

Stayed 4 nights in Sep 2022

10/10 Excellent

Kathleen

Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
It was definitely out of season at beginning Oct and too cold to use the outdoor pools, which were closed off. The Internet was only usable in the main hotel, not in the area we were staying in. It was full of Germans and the only 2 kids channels on tv were in German. It felt more like a stay in Germany than Italy! The service was good and the apartment was clean.
Stayed 2 nights in Sep 2020

8/10 Good

S J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice pizza / pasta outside restaurant and good the bus into town was still running.
Stayed 3 nights in Sep 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service
10 days in Lake Garda.
We stayed in a studio which we found to be comfortable and clean, perhaps it would have been better to have had a toaster rather than a sandwich maker in it. It is a perfect base for exploring Lake garda, the shuttle bus which leaves on the hour and drops you off and collects you in peschiera is a great bonus. However a car is really needed if you want to explore the lake. We had breakfast only once in the hotel and would recommend it, plenty of choice and space. Overall this is a lovely relaxing place to stay.
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The complex was lovely the €18 buffet was excellent value for money and they had an excelkent free bus service a 7 o'clock bus would off been nice. The only fault was the position off the shower it made the bathroom feel tight
Stayed 10 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 14 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments clean and comfortable as per star rating. Would be a good idea to supply a starter pack in the kitchen, i.e liquid detergent, dish cloths etc. Great free shuttle bus service, always punctual. Only negative comment about the self catering site would be the poor selection of food options in the mini market on site. Would need a car to get to the nearest supermarket to get your self catering supplies
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family facilities, just a shame that so few were actually open during our stay
Stayed 3 nights in May 2019

8/10 Good

JodieAussie, australia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great budget self contained property AND alongside great resort features loved the Day Spa (thank you Sylvia - great expertise) and an ideal spot to head off to drive around the beautiful Lake Garda
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base!
The apartment was very spacious, we had a lovely time. The free shuttle service was brilliant and ran regularly throughout the day. The water slides weren’t open unfortunately and they didn’t take card as payment at the mini market or pool snack bar. Would stay again, was a fan base for exploring the beautiful area.
Stayed 6 nights in Apr 2019

8/10 Good

James, Wetherby, West Yorkshire, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and facilities
The apartment was fairly basic but had everything you need. There was a new microwave and sndwhich toaster which are new additions frommwhen we stayed the year before and make it that bit easier to make your own food. The site is a 5-10min drive from the town centre but there is a regular shuttle bus which makes it easy to get to the lake. The onsite restaurant serves good food and the breakfast is also good. The only slight negative I’d give it was that the apartment bedroom seemed a bit damp and this made the bed feel the same way.
Stayed 5 nights in Sep 2018

8/10 Good

Luca

Liked: Property conditions & facilities
Disliked: Cleanliness
Not really a hotel, but overall it was ok
I expected a hotel room, but ended up being a vacation apartment... Good to have a kitchen with table, and separate bedroom, but... I stayed 5 nights, no room service, only after you go away. Floors were not very clean, sand outside kept crawling in, in the absence of a door mat. Messy to open and close the front door (double door with key...) Hotel lobby is far away (need to drive). Weird check out: you need to book the time when you leave and they call the service person to check your room before they return your 100 euro deposit back. But the most frustrating thing was bad cell phone coverage inside room. Unable to get wifi...

8/10 Good

C K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The place was very well located in the Garda area. But there were a few issues... The biggest one was the mosquitoes. I woke up the first night with over 40! Mosquito bites. Since we stayed in two hotels this vacation and did not suffer from mosquitoes in the second place I believe it is something that can be taken care of. The room had a humidity problem in the walls and was always very humid. The childrens playground had very poor maintanace and it was almost impossible to stay there because of a mosquitoes. The hotel is connected to the hotel next door that had an indoor pool which was great. The pools in the hotel were also nice. The supermarket in the place was not very well equipped - too bad... They are sending people to buy in other places.

4/10 Poor

Louis Ciancio, Malta

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed!
Overall the accommodation was fine, but was tremendously disappointed with the fact that on my arrival they told me of a hidden expense related to the bed sheets and towels. I find this VERY unfair. This cost should be included in the accommodation rate and not found out at the last minute. I complained about this and at first they told me that they would look into it, but never told me anything during my 5 night stay. At the end of my stay they just included this cost in my bill and I had to pay whether I like it or not. When I asked to speak to the manager they told me that he was not available and that I can speak to him in a day's time. Obviously I was not going to be in Italy by that time. For this reason I highly recommend not to stay in this accommodation unless this is sorted out and this expense is included in the accommodation price. You never pretend to go to a residence to sleep and have a shower and then you find out that you cannot do these basic necessities unless you pay extra! This is ridiculous! Please take action as this is a kind of sly mugging!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor
Wasn't happy with the services received here. We had to RENT towels and bedding (€24 pp) as we were not supplied with them and the hot water didn't work even after staff 'fixed' the boiler. Not much around the hotel to see but as a plus, free bus service to and from the station/town. Would not stay here again as it wasn't worth the money whatsoever.

10/10 Excellent

Sally, Woking

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4* Stay at a 2* Price
This is a big complex including 2 hotels and 2 apartment complexes. You can use all the facilities including its 7 pools, regardless of where you stay. The appartment was very clean and a good size for the money. Annoyingly there was only a hob to cook with- no oven, grill or microwave.Sofa bed was not great- but they never are! No problems with reception staff who were helpful,giving good advice and recommendations and dealt with any minor problems quickly and effectively. We had no problems getting our deposit back regarding the cleaning of the apartment- you just need to make sure the kitchen and utensils are clean. Animation team were friendly and there were lots of included activities put on by the hotel. There are free swimming lessons and tennis coaching every day. Great location for the parks and Verona. We did lots of day trips to locations around the lake, so unless you are just staying in the hotel a car is essential. Loads of things to see and do. We had a fantastic holiday!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
front desc /reception staff service at eden hotel
sorry, but the staff at the reception behave was really not good : angry , impertinence , aggressive .... that is not a way to serve customers . we have asked for ground floor in advance , but we got second floor ... and the answer by the woman at the reception was "we do not promise ..it is a wish only " and " you are wasting my time" ( we were there alone , no other customers were waiting....) her manager was there too , she did nothing... NEVERTHELESS we have enjoyed the room the location, the golf trails ... there is no service at your stay ... you clean your room your very well equipped kitchen , and you have to bring your own sheets and towels ... or buy it there , 20 euro each ...enjoy it...

2/10 Terrible

Julie, Scottsdale, AZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and property was inadequate, serious water issues. We will not go back!
This hotel was not at all what we expected. The amenities listed were for other properties owned by the company but not at the location as stated. The hot/cold water system did not work and we were either scolded or it was very cold. There were additional charges for bedding and towels of Euro 20 ($30) per person or you had to bring your own. It is NOT centrally located to any major tourist sites as listed. The staff was limited in what they could do and maintenance was not done. It was not a good stay by any means!!!

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto perfetto bellissimo
Stayed 2 nights in May 2024

10/10 Excellent

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

JOSE

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Francesco

Abbastanza soddisfacente
Stayed 2 nights in Apr 2024

10/10 Excellent

Engin

Stayed 3 nights in Sep 2023

10/10 Excellent

Umut

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wie immer, war es ein sehr schöner Urlaub! Wir waren jetzt das dritte mal hier 👍👍👍
Stayed 4 nights in Sep 2023

2/10 Terrible

Markus

Travelled with family
Disliked: Amenities
Die Anlage ist sehr verschmutzt. Die Zimmer abgewohnt und wir hatten Ameisen in der ganzen Wohnung. Überall am Gelände liegt Müll.
Stayed 5 nights in Aug 2023

6/10 Okay

Thomas

Travelled with family
Disliked: Amenities, property conditions & facilities
Außenanlagen waren nett für Kinder (Pools, Kinder MiniClub) Animateur waren bemüht und viel programm für die Kids. Am Spielplatz teilweise bedenklich kaputte geräte die nur geklebt waren. Die Wohnung war eine Katastrophe. Wir hatten im Schlafzimmer Schimmel an der Wand. Die wohnung war muffig. Die Klimaanlage im Schlafzimmer konnten wir nicht nutzen, weil dann alles gestunken hat. Die Bodentiefe Dusche ist absolut fehlgeplant weil nur ein Duschvorhang davor hängt. Das wasser lief beim duschen bis ins Schlafzimmer. Einrichtung sehr sperrlich und alt. Es fehlt an essentiellen Sachen wie Wasserkocher, Geschirrtuch, Lappen...man muss wirklich seinen ganzen Hausstand mitnehmen oder alles neu kaufen. Das Essen im Laguna Beach ist schrecklich. Bei Pizza&Pasta kann man gut für Mittags was holen oder bestellen.
Stayed 3 nights in Aug 2023

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Très bien pour partir en famille beaucoup d’activités proposées pour toute la famille 3iem fois que j’y vais et jamais déçu ! Top
Stayed 5 nights in Aug 2023

8/10 Good

Valentina

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Das Animationsteam ist das Herzstück der Anlage; die Leute waren alle toll, ihr Programm abwechslungsreich und alle immer unglaublich freundlich; nie aufdringlich. Die Bar am Pool war verhältnismäßig teuer. Die
Stayed 5 nights in Aug 2023

4/10 Poor

Mirko

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Arriviamo e perdo 20 minuti per trovare la reception, i letti scomodi per non parlare di persone all’esterno che girano in mutande ! Queste persone dovrebbero essere invitate ad andare fuori ! No grazie
Stayed 6 nights in Jul 2023

6/10 Okay

Renato

Disliked: Staff & service
Nulla da aggiungere
Stayed 3 nights in Jun 2023

10/10 Excellent

Belardinelli, Roma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellissima.struttura completa di ogni confort, vicino a tutti i punti di interesse. Consigliato
Stayed 2 nights in Oct 2022

8/10 Good

Daniele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

maria elena

Liked: Staff & service, amenities, property conditions & facilities
La struttura e’ immersa nel verde e si stava bene . Ottimo il supporto al chek in
Stayed 3 nights in Jul 2022

10/10 Excellent

Pascal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien situé pour Gardaland ainsi que pour toutes les activités qu’il propose: golf, piscine, football, Ping pong, fitness…
Stayed 2 nights in Jul 2022

2/10 Terrible

Ólafur

Stayed 7 nights in Jul 2022

8/10 Good

Roman, Biel VS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöner grosser Pool mit Rutsche. Gepflegte Anlage, sauber und Central gelegen.
Stayed 7 nights in Jul 2022

10/10 Excellent

Marly

Stayed 3 nights in Jun 2022

10/10 Excellent

Alexandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Urlaub war toll, meine Kinder hatten sehr viel Spaß, es gibt viel Platz zu spielen und alle waren sehr freundlich.
Stayed 4 nights in Jun 2022

8/10 Good

Chrysovalantis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

2/10 Terrible

domenico

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Personale assente e scortese
Stayed 3 nights in Oct 2021

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles super 👍😀
Stayed 14 nights in Sep 2021

8/10 Good

marilena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Летний отпуск
Отличный отель для семейного отдыха, апартаменты после ремонта со всем необходимым для комфортного проживания. Большая территория, бассейн с горкой для детей. Отличная анимация. Расположение отеля идеально для экскурсий по озеру и паркам. Обязательно вернёмся.
Stayed 5 nights in Aug 2021

4/10 Poor

Matthias

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Die Unterkunft liegt etwas abgelegen "hinter" der Autobahn. Außerdem sollte die Zufahrt unbedingt beschildert werden da selbst aktuelle navis probleme haben. Die Wohnung selbst war leider schmutzig, teils abgewohnt und das Bad schimmlig. Anlage mit den Pools ist ok
Stayed 4 nights in Sep 2021