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Reviews of The Fourteen Luxury Boutique Hotel & Spa

4 out of 5
The Fourteen Luxury Boutique Hotel & Spa
N11 Rue Abou El Moutaz El Falaki, Maarif, Casablanca

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 104 reviews" "
Rating 8 - Good. 35 out of 104 reviews" "
Rating 6 - Okay. 19 out of 104 reviews" "
Rating 4 - Poor. 10 out of 104 reviews" "
Rating 2 - Terrible. 5 out of 104 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location and the staff was very friendly. My room was very nice and clean and the breakfast was good.

10/10 Excellent

carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Tislim

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORT and CONVENIENCE
Conveniently located in the city center. Since this is a small botique hotel, staff are very attentive to your needs. They all spoke Arabic, French, and English. Close to McDonald’s for a quick easy bite. Easy access the groceries and stores.
Stayed 4 nights in Feb 2022

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Great location just behind the twin center. Walking distance to a lot of places, and restaurants.
Stayed 1 night in Dec 2021
Response from Accommodation manager on 23 Dec 2021
Dear Mr Ali, We very much apreciate your comments regarding your stay at The Fourteen Boutique Hotel & Spa. It's always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff!
Stayed 1 night in Nov 2021
Response from Booking department on 11 Dec 2021
Dear Mr Vicki, We very much appreciate your comment regarding your stay at The Fourteen Boutique Hotel & Spa. It is a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

6/10 Okay

Muhammad

Disliked: Property conditions & facilities, room comfort
Room was very small and no service 😑. Room fridge was nlt working at all.
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jun 2021

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel clean in city center , good people at reception front desc .
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all so friendly and helpful. My room was spacious and quiet. Everything was perfect!!
Stayed 5 nights in May 2021

8/10 Good

Yusuf

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Sarah, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and in a central location. The staff was friendly and helpful
Stayed 1 night in Nov 2019

10/10 Excellent

Qusay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, little English spoken be ready with French. Restaurant next door was good, fun atmosphere and modern with good music and food, only be ready with the smoking inside while you are eating. A little walk to the center but easy to get back
Stayed 1 night in Jul 2019

8/10 Good

Ebone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Casablanca
The hotel and location was good. The only problem we had was the hot water would go in and out so you had to be careful when taking a shower and they only gave us one towel to dry off with. They are super nice and hold your luggage for you when you are checking out so you can explore more of the surrounding area if you want. I left a tip for their service because that was sweet and they were so great full
Stayed 2 nights in Jul 2019

2/10 Terrible

Chafiq

Disliked: Staff & service, property conditions & facilities, room comfort
Bad!!
Stayed 1 night in May 2019

10/10 Excellent

Dorota M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
An amazing staff! Always greeting me smiles
Stayed 9 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. Friendly and very helpful staff and good location.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazingly.. Casablanca is SO crowded and impersonal. This hotel looked out for ME! The security man out front was lived in Ohio, as well as other parts of the US. I called him "Mr. Ohio". Tell him Chris from Boston says hello!
Stayed 2 nights in Feb 2019
Response from mohamed on 20 Feb 2019
Dear Mr , We would like to thank you for taking the time to share your valuable feedback. We are glad to hear that you enjoyed your stay with us and you were well looked after by our staff offering the best service quality. Your feedback will be shared with the team as it will definitely serve as an encouragement to move further in the right direction. We look forward to welcoming you back soon again. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Sales on 30 Nov 2018
Bonjour Nous tenons à vous remercier pour votre commentaire et sommes ravis que vous ayez eu un agréable séjour parmi nous

4/10 Poor

Adrien

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2018

10/10 Excellent

bader, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything
Good hotel and nice friendly staff clean room I’ll definitely go back for sure thanks to John the owner..
Stayed 2 nights in Jun 2018

8/10 Good

Fabrice, Abidjan

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to everything
Pleasant stay with a nice appartment with city view. There should be more parking space available, three very low or they should cancel the free parking notice. I would definitely recommend it.
Stayed 6 nights in Apr 2018

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is incredibly amazing and friendly. They were very helpful. The restaurant is a great spot to rejuvenate after a long day of walking. Nice neighborhood with cafes and shops.

10/10 Excellent

Samuel Sarrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have no regret having decided to stay in The Fourteen Hotel. All amenities were great. It makes you feel at home, what I liked most is the multinational staff who works hand in hand with no form of discrimination. Staff all have contagious smile that make you smile too each time you meet them. Keep it up.

8/10 Good

khalid , london england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was good experience and I really enjoy staying in this hotel and I will go back there in the future
Stayed 2 nights in Sep 2017

6/10 Okay

Gayo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
A 4 stars hotel which not worth it yet
the hotel is supposed to be 4 stars, however although it seems been recently renewed, lot of services are still not properly set: in my room the phone was not working, the TV as well. I had a double bed, but only one towel was there. I had to ask for additional one. The freezing system control has a scotch one need to remove before to operate. The hotel is not easy to find, it is not located in the center and taxis drivers seems not so far aware of. The breakfast is quite good and the restaurant well decorated. The room are like a studio with a separate room and a kitchen, which is good.

8/10 Good

Ibrahim, Saudi Arabia

Liked: Cleanliness, staff & service
My sweet home away from home
I always stay at The Fourteen Luxury Boutique Hotel & Spa and I stayed more than ten times by now. It is pleasing place and near to down town any many shops. I got used to the staff and they know me well. The rooms are tidy and clean but the shower are a disaster because they leak all over the bath floor and are very small to take a relaxed shower. Everything else is fine and OK.

2/10 Terrible

Lhoussaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent a night in my car instead the hotel I paid
I reserved through hotels.com as usual.however , when checking the desk manager informed the hotel is fully booked even I do have reservation paid online.

8/10 Good

Verified traveller

Liked: Room comfort
Boutique hotel hard to find but very well located
Booked late for one night, taxi had hard time finding the place. Hotel was fully booked but manger to get last room Ok for couple nights stay

6/10 Okay

Joy, New York

Disliked: Cleanliness
Nice location with OK hotel
Upon arrival was greeted by a young man- he made check easy and gave a few tips about the area and taxis (even arranged for a taxi to pick us up early the next morning for the airport). The lady at front desk in morning was not as helpful. Never told us when our taxi arrived. My husband had to walk out from the lobby and happen to ask a driver if he was for us. And this hotel couldn't even make change for the $4 tax fee they charged. So we had to wait a few minutes for her to ask people for change. The hotel appears clean at a glance, however the bathroom had something on the toilet seat, the shower could have used a good cleaning and overall dusting. Also while the small kitchenette and washer/dryer looks nice they ask you not to use any of it- as it just for looks. Needless to say we only used the refrigerator. Also, the tv did not work. We did not bother to alert the hotel of the tv as our stay was short.

2/10 Terrible

Sam, Ottawa, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They left me stranded in Casablanca at 9 p.m.
I had terrible experience with the Fourteen Luxury Hotel. I booked via Expedia, when I finally arrived to the hotel I was told they were full. The front desk clerk was understanding of the situation but there was no room for me. I had to go to the next available hotel in the area and luckily there was one not too far. I asked Expedia to provide an explanation, i.e. who was at fault amongst Expedia and the hotel. Expedia's "explanatory" email was written in convoluted language, i.e. dancing around the issue.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

4/10 Poor

sharon

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
I would not recommend this hotel for two reasons: price , lack of amenities. There was no hot water for a shower. towels were cheap and flimsy.

10/10 Excellent

Philipp, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful customer service
I had a problem with my flight and the fine people from the fourteen luxury hotel helped me to change the booking even it was very short notice and my booking had strict conditions but they were very helpful and helped me to change the date. Plus there was another occasion when their service stood out, I needed some medication late at night and someone from the reception drove for me to the pharmacy to get it. I really think their service deserves 5 star.

10/10 Excellent

Mohammed, Unayzah, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall.
Clean and quiet hotel. The only bad thing was the water temp in the shower. You can't actually control it, as it alters from hot to cold by itself.

8/10 Good

Reehana, London, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities
Alright hotel but untraceable
Booked a room for 2 nights. Found out that it was actually a small 1 bedroom apartment. As it is "new", most taxi drivers didn't actually know where it was and we had to get off at the Twin Centre which wasn't much of a walk. The hotel was quite far from Medina and Morocco Mall. The staff were very friendly and helpful. Overall, I was pleased with my stay.

8/10 Good

Ibrahim, Medina, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay.
The Fourteen Hotel is great place to stay. The staff make you feel like home. The location is great for down town shopping and close to nearly everything.

10/10 Excellent

Fatma, TUNISIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love this hotel
Hotel apartment is spacious. confy room , great location ( take a taxi and tell him Twin center) Staff are more then perfect.. the lady is great, very helpful restaurants are nearby :McDonald, KFC...shops just one thing is that the cook and washing machine are not working i would get back to this hotel .. i really loved it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very quiet at night. Good location. Staff were very helpful

6/10 Okay

Nathan, Hanover

Liked: Cleanliness, staff & service, room comfort
Some good, some bad
The room itself was very well-designed and beautiful and clean. My biggest complaint was that the shower drain did not work and it was impossible to get a comfortable temperature of water from the shower. That is a pretty big Downer for a hotel room for me. Also there was a stove top in the kitchenette that I began to prepare to make coffee on, and when it didn't work and I called the front desk they said that no in fact it would not work. Apparently just decoration. For us parking in front of the hotel worked out great but they advertised free valet parking but it appeared that their parking is limited to the two or three spaces on the street in front of the hotel, so I am not sure what happens if there are already three guests parked there.

8/10 Good

garry, yorrk, england.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
Good place, good location and a good price. Recommended.

8/10 Good

World Traveler, USA

Liked: Cleanliness, staff & service, room comfort
Great location across the street from Zara
Not easy to find by our taxi, hotel did not provide their contact info such as email or phone number with Expedia or their website, so I could not get proper location information. Other than that, great location near shops and eateries, walk around and explore the city. 2 stops from airport train to train station and then red taxi to hotel on side street, which would have been helpful if I knew this ahead of time. Friendly helpful staff but coffee in room has a charge and so do some of TV chanels with dollar signs that they don't inform you about. I would recommend this hotel.

4/10 Poor

Edu, LONDON -UK

Disliked: Cleanliness, property conditions & facilities
Needs a good management!
No pillow cases, no towel on the rail, leaking shower box making all floor wet!

4/10 Poor

darren, england

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, be wary though
Oven doesn't work even though they showcase it in the pictures. If you find things broken and not upto standard they will fix it but offer no form of real apology. Even stating 'you can't find anywhere better for less than what you paid' despite several attempts to speak to management about our concerns they made no effort to talk to us. Some of the staff were friendly but didn't take any remedial action either. Better off spending your money elsewhere, somewhere where they value you as a customer. Also even though stated there is no restaurant/spa/ fitness centre. Building works going on all times of day and night. there is potential for the hotel to be really good, but feel a change of management may be necessary. Avoid..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The Fourteen was a really nice hotel. Stayed with 2 friends and we all appreciated the comforts. It's not huge but the rooms have what you need. Everything is modern, clean, and bright. Rooms are a nice size. Full kitchen with minibar, washer, balcony, large lounge area. The staff were helpful & parking was free. There's no restaurant on site but they recommended a place a few blocks away with a good variety of options to choose from. Better wifi connection (there is one but it was a little slow/intermittent) and restaurant would have made it perfect.

10/10 Excellent

azzi, casablanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice close to all amenities and centre of casablan
Very nice smart and modern place to.reside in good quality and definitely a great lil find

10/10 Excellent

kamal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023