Indoor pool, outdoor pool

Reviews of Radisson Blu Hotel, Casablanca City Center

5 out of 5
Radisson Blu Hotel, Casablanca City Center
2 Blvd Mohamed Diouri, Casablanca

Reviews

8.2

Very good

Rating 10 - Excellent. 137 out of 293 reviews" "
Rating 8 - Good. 83 out of 293 reviews" "
Rating 6 - Okay. 35 out of 293 reviews" "
Rating 4 - Poor. 13 out of 293 reviews" "
Rating 2 - Terrible. 25 out of 293 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained place.
Stayed 7 nights in May 2024

4/10 Poor

enza

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was below average and didn't meet expectations per the website.
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, property conditions & facilities
The customer service was great. Great location.
Stayed 1 night in Apr 2024

2/10 Terrible

victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sales Department on 25 Apr 2024
Chère Victoria,Nous sommes sincèrement desolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous, car nous nous efforcons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont révisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue.

2/10 Terrible

Akram

Stayed 1 night in Mar 2024
Response from Sales Department on 25 Apr 2024
Cher Akram,Bien que nous soyons sincèrement désolés de lire votre déception sur votre séjour au sein de notre hôtel , nous vous remercions pour vos commentaires qui nous aident à identifier les aspects sur lesquels nous devons travailler pour améliorer l'expérience de nos futurs clients.

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service
The toilet felt like it was about to fall off the wall; we had a temporary fix with a block fitted underneath to stop it dropping any further but the leak on the floor was never addressed.
Stayed 5 nights in Mar 2024
Response from Oumaima Harrelkas on 11 Mar 2024
Dear Warren Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

10/10 Excellent

Christie

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Oumaima Harrelkas on 11 Mar 2024
Dear Christie ,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

8/10 Good

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Oumaima Harrelkas on 1 Mar 2024
Dear M.Lionel ,We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were super helpful & welcoming. We only stayed one night, but felt right @ home the whole time.
Stayed 1 night in Feb 2024
Response from Oumaima Harrelkas on 12 Feb 2024
Dear guest , Thank you very much for sharing this great review of your recent stay at Radisson Blu City Center Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Kind regards

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great stuff however terrible after sales service
Great stay however terrible after sales service. Great clean and comfortable hotel, however following my stay I had an invoice query and despite numerous emails I have received no contact or response on my query. Hugely disappointing.
Stayed 2 nights in Jan 2024
Response from Oumaima Harrelkas on 1 Feb 2024
Dear Guest I hope this message finds you well. I am writing to sincerely apologize for the delay in responding to your previous communication. I understand the importance of timely replies and I regret any inconvenience my delayed response may have caused.Can you please provid us your email adresse in order to send you the invoice

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, the staff was so gracious , specially oumaima at the front desk, loved her recommendations .
Response from Oumaima Harrelkas on 30 Jan 2024
Dear guest , Thank you very much for sharing this great review of your recent stay at Radisson Blu City Center Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Kind regards Fadoua Tamouh Guest Relations Team

8/10 Good

Daniel

Stayed 1 night in Jan 2024
Response from Oumaima Harrelkas on 30 Jan 2024
Dear guest , Thank you very much for sharing this great review of your recent stay at Radisson Blu City Center Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Kind regards Fadoua Tamouh Guest Relations Team

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff were excellent, very accommodating. A few blocks from the central shopping district and other sites.
Stayed 1 night in Dec 2023
Response from Ahmed on 18 Dec 2023
Dear CharlesThank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Casablanca City Center.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Casablanca City Center, I look forward to welcoming you back.Sincerely, Ahmed MeloukiaRadisson Blu Hotel, Casablanca City Center

6/10 Okay

JOHNNY

Stayed 3 nights in Dec 2023
Response from Ahmed on 18 Dec 2023
Dear JohnnyThank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Casablanca City Center.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Casablanca City Center, I look forward to welcoming you back.Sincerely, Ahmed MeloukiaRadisson Blu Hotel, Casablanca City Center

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff.
The property was amazing. I use this chain worldwide. The facility is on the high standard they keep. What sets this one apart is amazing staff. Exceptionally good service and hospitality.
Stayed 1 night in Dec 2023
Response from Omar Essalmi on 11 Dec 2023
Dear M. JAMESWe are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile.

2/10 Terrible

John

Business traveller
This isn't a five-star hotel by any stretch. It's not in a good area. The pool and gym are tiny. The street noise is loud and a bank alarm when off repeatedly, both nights I was there. It went off about 20 times a night and was very loud. When I talked to the hotel staff about it, they acted as if they didn't know what I was talking about, when the alarm was probably 10 times louder than a normal car alarm. There were some kind and thoughtful staff members at the hotel, but honestly, they need a lot more training. No one really seems to know what they are doing, and the smallest task takes five times longer than it should. There are much, much better places to stay in Casablanca. Radisson has zero business promoting this property as a five-star hotel. Zero.
Stayed 2 nights in Nov 2023
Response from Ahmed on 28 Nov 2023
Dear John,We are very sad to read your comment and to know that you didn't have good experience with us.however we still need more details to improve our service.Best RegardsRadisson Blu Casablanca

2/10 Terrible

Griffin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Ahmed on 23 Nov 2023
Dear GriffinThank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Casablanca City Center.We are sad to hear that you didn't enjoy your stay and appreciate if you share more details about it. It is always a pleasure to have you as our guest at Radisson Blu Hotel, Casablanca City Center, I look forward to welcoming you back.Sincerely, Ahmed MeloukiaRadisson Blu Hotel, Casablanca City Center

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main attractions
Stayed 2 nights in Nov 2023
Response from Ahmed on 23 Nov 2023
Dear Denis Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Casablanca City Center.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Casablanca City Center, I look forward to welcoming you back.Sincerely, Ahmed MeloukiaRadisson Blu Hotel, Casablanca City Center

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay!
We had a nice stay as a group of 20. Staff was really helpful and friendly.
Stayed 1 night in Nov 2023
Response from Ahmed on 23 Nov 2023
Dear MichaelThank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Casablanca City Center.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Casablanca City Center, I look forward to welcoming you back.Sincerely, Ahmed MeloukiaRadisson Blu Hotel, Casablanca City Center

2/10 Terrible

Abdelaziz

Stayed 3 nights in Oct 2023
Response from Houda Lahmouid, Guest Relation on 30 Oct 2023
Dear Abdelaziz,We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us.Kindly yours,

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and polite
Stayed 3 nights in Oct 2023
Response from Houda Lahmouid, Guest Relation on 24 Oct 2023
Dear Catherine,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Kindly yours,

10/10 Excellent

FREDDY

Stayed 3 nights in Oct 2023
Response from Houda Lahmouid, Guest Relation on 24 Oct 2023
Dear Freddy,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Best Regards,

10/10 Excellent

Kiersten

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and nice. Staff was very helpful and friendly. Arranged for a private driver for us to the airport. Breakfast was included and it was very good! As an American traveling to Morocco for the first time there were wonderful new foods to experience yet familiar items to eat as well. We felt safe and the staff so helpful. I forgot my adapter and they kindly brought me one to use.
Stayed 1 night in Oct 2023
Response from Houda Lahmouid, Guest Relation on 12 Oct 2023
Dear Kiersten,Thank you very much for sharing this great review of your recent stay at Radisson Blu Casablanca City Center. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Truly yours,

4/10 Poor

Souraya

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Houda Lahmouid, Guest Relation on 17 Oct 2023
Chère Souraya,We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Kindly yours

10/10 Excellent

monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely great service. I felt completely taken care of. The staff was very attentive and helpful with everything.
Stayed 2 nights in Sep 2023
Response from Houda Lahmouid, Guest Relation on 25 Sept 2023
Dear Monica,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Kindly yours,

10/10 Excellent

Nadeem

Stayed 3 nights in Sep 2023
Response from Houda Lahmouid, Guest Relation on 25 Sept 2023
Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Best Regards,

10/10 Excellent

Mary

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Houda Lahmouid, Guest Relation on 25 Sept 2023
Dear Mary,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Best Regards,

10/10 Excellent

Haitam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly, Mariam from housekeeping was super nice
Stayed 3 nights in Sep 2023
Response from Houda Lahmouid, Guest Relation on 18 Sept 2023
Dear Haitam,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Kind Regards,

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Too small room to move around
The room king room was so small that there was no place to put our boxes and we could not move around that the reason that we left to another hotel The staff were overwhelmed during breakfast I asked for egg white omelet and I was given regular egg twice The place needs renovation from top floor to the bottom
Stayed 6 nights in Sep 2023
Response from Houda Lahmouid, Guest Relation on 18 Sept 2023
Dear Nancy,We greatly appreciate the time you spent to review your recent experience in our hotel, at Radisson Blu we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best Regards,

10/10 Excellent

SHERRY, bend

Stayed 1 night in Sep 2023
Response from Houda Lahmouid, Guest Relation on 3 Oct 2023
Dear Sherry,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Best Regards

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Good
Good location. 10 min walk to Medina which we really enjoyed looking around. Had dinner in the lobby restaurant which was really nice & a great gin & tonic to wash it down. Bartender was good at his job! Asked if the ice was from filtered water and initially told no but then someone else came & said it definitely is, good for our westernised tummy’s. We went out for breakfast so cannot comment on that. Parking was ok, but tricky navigating the parking garage & a the young man at reception ended up bringing our car around to us when we checked out - great service - thanks!
Stayed 2 nights in Sep 2023
Response from Houda Lahmouid, Guest Relation on 14 Sept 2023
Dear Stephen,Our staff welcomes each guest with the Radisson Blu spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.Truly yours

8/10 Good

Linda, Burnaby

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Houda Lahmouid, Guest Relation on 14 Sept 2023
Dear Linda,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Truly yours,

2/10 Terrible

Mery

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Sauna should be open early in the morning 6:00 am not at 11:00 am. I haven’t seen any hotel charging to use it. Radisson Blue does
Stayed 2 nights in Sep 2023
Response from Houda Lahmouid, Guest Relation on 14 Sept 2023
Dear Mery,We want to apologize for not being able to make you feel supported when having an issue with the sauna access, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us.Best Regards

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay in Casablanca
Perfect location and great customer service
Stayed 2 nights in Sep 2023
Response from Houda Lahmouid, Guest Relation on 6 Sept 2023
Dear Enrique,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Kindly yours

8/10 Good

Volker

Stayed 1 night in Aug 2023
Response from Houda Lahmouid, Guest Relation on 2 Sept 2023
Dear Volker,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Kindly yours

6/10 Okay

Abdulrahman, Richmond

N
Stayed 2 nights in Aug 2023
Response from Houda Lahmouid, Guest Relation on 1 Sept 2023
Dear Abdulrahman,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Best Regards,

10/10 Excellent

Anwara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The swimming pool and spa should be apart of the hotel package and the breakfast buffet should have a wider selection. The staff are helpful and friendly and the rooms are amazing.
Stayed 6 nights in Aug 2023
Response from Houda Lahmouid, Guest Relation on 15 Aug 2023
Our staff welcomes each guest with the Radisson Blu spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.

10/10 Excellent

gunnar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Houda Lahmouid, Guest Relation on 2 Aug 2023
Dear Gunnar,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Kind Regards,

10/10 Excellent

Christopher, West Haven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel that met every expectation I was looking for. Wonderful staff, and very pleasant. Will do it again.
Stayed 3 nights in Jul 2023
Response from Houda Lahmouid, Guest Relation on 27 Jul 2023
Dear Christopher,Our staff welcomes each guest with the spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.Best Regards,

8/10 Good

Sharla, miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location.
Stayed 1 night in Jul 2023
Response from Houda Lahmouid, Guest Relation on 26 Jul 2023
Dear Sharla,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Best Regards,

8/10 Good

Jamal

Stayed 1 night in Jul 2023
Response from Houda Lahmouid, Guest Relation on 25 Jul 2023
Cher Jamal,Merci pour vos aimables commentaires sur le service reçu pendant votre séjour, nous ne manquerons pas de les partager avec l'équipe car nous savons que ce sera une grande source de motivation pour tous. Bien à vous

2/10 Terrible

Imran

Stayed 3 nights in Jul 2023
Response from Houda Lahmouid, Guest Relation on 20 Jul 2023
Dear Imran,Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best Regards

10/10 Excellent

Mahireen

Stayed 2 nights in Jul 2023
Response from Houda Lahmouid, Guest Relation on 20 Jul 2023
Dear Mahireen,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Kindly yours

6/10 Okay

Najib

Disliked: Cleanliness
Very small rooms for 2 persons! Price-quality ratio unsatisfactory! I needed almost two hours to get the room upon our arrival!
Stayed 2 nights in Jul 2023
Response from Houda Lahmouid, Guest Relation on 11 Jul 2023
Dear Najib,We regret your disappointment for being unable to check in upon your early arrival and understand reading your review that apparently you were not properly informed about the appointed check in time starting at 3pm, although it should be reported on the booking confirmation; at the hotel we always do our utmost to make sure our guests can check in as soon as they arrive, unfortunately during periods of high occupancy it may not be possible considering that check out is at 12h and our housekeeping staff needs to undertake a thorough cleaning of the rooms before assigning them to new arrivals. Best Regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 2 nights in Jun 2023
Response from Houda Lahmouid, Guest Relation on 3 Jul 2023
Dear Christopher,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Best Regards

8/10 Good

Alina Andreea

Stayed 1 night in Jun 2023
Response from Houda Lahmouid, Guest Relation on 30 Jun 2023
Dear Alina,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Best Regards

4/10 Poor

Claire

Stayed 6 nights in Jun 2023
Response from Houda Lahmouid, Guest Relation on 25 Jun 2023
Dear Claire,Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best Regards,

8/10 Good

Borhan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 7 nights in Jun 2023
Response from Houda Lahmouid, Guest Relation on 20 Jun 2023
Dear Borhan,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Best Regards

10/10 Excellent

Manochehr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023
Response from Houda Lahmouid, Guest Relation on 17 Jun 2023
Dear Manochehr,Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Best regards,

6/10 Okay

George

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Houda Lahmouid, Guest Relation on 18 Jun 2023
Dear George,We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Kindly yours,