Dear Liliana,Thank you for taking the time to share your feedback with us. We highly appreciate it as it helps us to improve the service we provide to our well-regarded guests like you.We sincerely apologize if the cleanliness in our rooms did not meet your expectations. Your feedback has been noted and we will make sure to increase the dusting frequency in our rooms to ensure they are always up to the highest standards.Once again, thank you for your great rating. We look forward to welcoming you back in the near future and providing an even more enjoyable experience.Best regards,

Dear Bader,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We regret that some aspects of your stay did not meet your expectations.We apologize for the inconvenience caused due to the limited dining options and shortage of certain items at the breakfast buffet. We value your observations and will use them to improve our food and beverage services.Further, we deeply regret the inconvenience faced due to the non-availability of a crib. We understand how important such amenities can be for our guests with young children. We are addressing this issue with our team to prevent such incidences in future.We appreciate your kind words about our staff and are glad that their courteous service left a positive impression.Once again, thank you for your feedback and we look forward to serving you better in the future.Best regards,

Dear Joanruth,Thank you for your positive feedback on our hotel and shuttle service. We are delighted to hear that our location and services were convenient for your needs. We look forward to serving you again in the future.Best regards,

Dear Kevin, I am truly sorry to hear about the various difficulties you've experienced during your stay. The comfort of our guests is of utmost importance to us and it seems we have missed the mark in this case.I apologize for the size and layout of the room not meeting your expectation. Given the construction of the property, unfortunately, we cannot change the room sizes and shapes, but we assure you that each room fulfills industry-standard norms for hospitality.As for the inconvenience you experienced with the bedding, kindly let us know in advance next time, so we can properly prepare a room with two sizable beds for your comfort.Regarding your breakfast, it indeed sounds quite frustrating to note that your requests were not duly attended. Please be assured, it is not indicative of our usual service. I assure you that such instances will not reoccur.Once again, I am truly sorry for the discomfort you had to endure throughout your stay. We truly value your feedback and will take necessary measures to rectify these issues.Yours sincerely,

Dear Mario Natale,I am sorry to hear about your experience. We appreciate your feedback and would like to assure you that we are taking immediate actions to address your concerns. Regarding your check-in, we are improving our system to speed up the process and eliminate any waiting time in the future. As for the room cleanliness, we take this issue very seriously. Our housekeeping team has been notified and will ensure that your room is impeccably clean and comfortable.Thank you for your patience and understanding.Best Regards,

Dear SABRINA,Thank you for your positive feedback. We are delighted to know that you had a great experience at our hotel. We strive to provide the best service to our guests and your satisfaction is our highest reward. Kind Regards,

Dear Reneldia, I'm delighted to hear that you found our hotel to your satisfaction, especially during such unexpected circumstances. It's our top priority to ensure our guests feel at home, even when they're far from home. We look forward to hosting you again in the future.Best Regards,

Dear Boutaina, We are extremely pleased to hear that you had a comfortable stay in our Onomo Hotel Casablanca Airport. It's wonderful to hear that our breakfast was up to your liking. Kenza, Bahija and our receptionist, Ali will indeed be very joyful hearing your words of appreciation.Your satisfaction serves as a great motivation for us. The entire team of Onomo Hotel Casablanca Airport hopes to see you soon again on your next visit.Best regards,

Dear John, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Laura, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Issac, I'm delighted to hear that you had a pleasant stay and enjoyed your dinner at our restaurant. We always strive to provide the best service possible and your feedback is very appreciated.Looking forward to welcoming you again.Best regards,

Dear Nassir, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our breakfast and found our staff, especially Kanza, to be nice and helpful. We aim to provide convenience for our guests and we're glad to know our location proved beneficial for your travel arrangements. Your kind words are greatly appreciated and we hope to welcome you back in the near future.Warm Regards,

Dear Gaetan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Takashi,Thank you for your valuable feedback. We understand your concerns about the lack of nearby amenities and the need for more shuttle buses for convenience. Our team continuously strives to improve our services, and your input helps us do so. We are going to take your feedback into serious consideration and explore solutions for this issue. We truly appreciate your contribution to making our service better for all customers.Best regards,

Dear Alex,I appreciate your feedback regarding your recent stay at our hotel. I apologize if our standard provisions did not meet your expectations. We will take your comments into account for future improvements and assure you that your comfort is our priority. Thank you for choosing to stay with us. Best Regards,

Dear Carlos, Thank you for taking the time to share your feedback. I'm sorry to hear that our location did not meet your expectations. Our proximity to the airport is indeed beneficial for many of our guests, and we appreciate your acknowledgement of our friendly staff. We recognize the limitations our location might present for those without a car and looking for more attractions. We will keep your comments in mind as we constantly strive to improve our services and guest experience. We hope to have the opportunity to serve you again in the future.Best regards,

Dear Masoud,Thank you for taking the time to provide feedback regarding your recent experience. Your input — both positive and negative — is truly appreciated as it allows us an opportunity to rectify any situations and continuously improve our service.I’m very sorry to hear that you found our staff unwelcoming. We pride ourselves on providing high-standard customer service and ensuring that our guests are comfortable throughout their time with us. Your concern will be shared with the team and responsible departments.The accusation about our restaurant and bar staff is a very serious one. Our aim is to create a pleasant, fair and respectful atmosphere for all of our guests. It is disheartening to hear that you felt differently. We do wish, however, that you would've reported this issue immediately. This would've allowed us the opportunity to handle the situation quickly and efficiently while you were still at our establishment.I assure you, false accusations often arise from misunderstandings. We'd appreciate it if you could provide more detailed information about the incident in question. This will assist us in thoroughly investigating the matter in order to avoid such incidents in the future.Your comfort and satisfaction remain our top priority. We hope that this unfortunate experience does not deter you from joining us in the future. We value your patronage and look forward to having the opportunity to exceeding your expectations during your next visit.Thank you once again for your feedback.Best Regards,

Dear Lydia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Shaun, Thank you for taking the time to share your experience at our hotel before your departure from Morocco. We are delighted to hear that your stay was enjoyable and you found our staff helpful. Your complimentary comment on our proficiency in French is greatly appreciated. We are indeed proud of our culinary selection and specifically of our Shrimp Pil Pil, so it's great to know that it has won your favor. It delights us to hear that you've discovered a new loved appetizer. Your recommendation of enjoying it with bread is duly noted. Thank you once again for your encouraging words and we look forward to welcoming you again soon. Best Wishes,

Dear Gerald, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Ameer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Carl, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Jacqueline, Thank you for taking the time to share your recent experience at our property. We truly appreciate your feedback.I'm thrilled to hear that you enjoyed your stay and found the environment to be relaxing and quiet. Our swing garden is indeed a unique feature and we're glad you liked it. We put great effort into maintaining and enhancing its peaceful ambience.Also, we're pleased to know that the African artwork throughout the property caught your attention. These pieces are part of our commitment to showcasing and honoring diverse cultures. Again, thank you for your kind words. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.Best regards,

Dear Inderpal,Thank you for taking time to write a review regarding your recent stay with us. We appreciate your positive feedback about the cleanliness of our hotel and our friendly staff.However, we regret to learn about your dissatisfaction with our limited menu and unstable WiFi connection. We will make sure to forward your comments to our food and beverage and IT departments to seek ways of improving our food selection and internet stability.We sincerely hope this experience will not deter you from visiting us again. Your comfort and satisfaction are our utmost priorities.Thank you for choosing our hotel.Best Regards,

Dear Catherine, Thank you for taking the time to share your valuable feedback about your recent stay at our hotel. I'm delighted to hear that you found our staff at the front desk, shuttle, and dining area to be nice and sweet, and that our proximity to the terminals was favorable.However, I'm deeply regretful to learn about the issues you experienced during mealtimes and the condition of your daughter's room. It is concerning indeed that you found the lack of staff during dinner and breakfast, the unavailability of clean tables and utensils, as well as the need to clear tables yourselves distressing. I completely understand how these difficulties could have impacted your dining experience negatively, especially for guests with morning flights.Furthermore, cleanliness is a top priority for us, thus, finding footprints on your daughter's covers and the unpleasant odor in her room is disappointing to hear. Please accept my sincerest apologies for these shortcomings. Rest assured, your feedback has been welcomed and discussed thoroughly with our team. Immediate steps will be taken to improve our staffing policies during meal times, as well as enhancing the housekeeping service in our rooms to uphold the standards expected by our esteemed guests.We value your comments and thank you for bringing these matters to our attention. It is through comments such as yours that help us improve and serve our customers better every day.We sincerely hope that we can have another opportunity to serve you in the future, striving to make your next stay with us a more pleasant one.Kind regards,

Dear Mythili,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Walter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Diana,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear walter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Tammie,Thank you for taking the time to share your feedback. We are pleased to know that our proximity to the airport and our shuttle service contributed to a positive experience during your stay. We're also delighted to hear about your positive interactions with our staff.We greatly value all feedback and appreciate you sharing yours. Ensuring that our guests have a pleasant stay is our top priority, and your comments help us to achieve this goal.We look forward to accommodating you in the future.Best regards,

Dear Irina, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Azzam, We appreciate your recent feedback highlighting your experience with our shuttle service and staff. We continuously strive to maximize the satisfaction of all our guests and we are grateful for your feedback.Regarding the shuttle service, our hourly schedule is designed to reliably accommodate a wide range of guests' needs and itineraries. Nonetheless, we understand your viewpoint about the frequency of trips considering the short distance involved. Rest assured, your feedback will definitely be reviewed and we will consider more frequent shuttles if our logistics allow for it.As for the staff members you've encountered, we would like to express our sincerest apologies if you’ve experienced an unfriendly attitude from our morning staff. We uphold high standards of customer service and will not tolerate any form of rudeness. We value your feedback and will address this issue with the individual concerned and ensure that necessary training is provided to avoid such incident in the future.Thank you again for bringing these matters to our attention. We appreciate your patronage and hope to have the pleasure of serving you again in the near future.Kind Regards,

Dear Terence, Thank you for taking the time to provide feedback on your recent stay. It's pleasing to hear that our location was convenient for your travel needs and that you found our shuttle service reliable. We understand the importance of maintaining a clean and inviting environment, so your positive comments about our rooms are greatly appreciated. We're glad that our restaurant and bar services met your expectations, despite its limitation for extended visits. We continually strive to offer a variety of quality services to accommodate our guests, and your comments on our Wifi service reflect this commitment.We acknowledge the lack of activity in our immediate surroundings, but value our proximity to the airport terminal for the benefit of our traveling guests. Our goal is to deliver a superior experience for our guests, and your feedback is crucial in this endeavour. We hope to serve you again in the future.Best Regards.

Dear Suman, Thank you for your review. We appreciate your observation about our hotel being conveniently close to the airport but lacking in substantial amenities.Our main goal is to ensure that our guests are comfortable and satisfied with our services. While we recognize our strength in our hotel's location, we understand that providing more amenities can further enhance our guests' stay.We are continuously working on improvements and your feedback is invaluable in this process. Rest assured that we will take your comments into serious consideration as we plan for future enhancements in our hotel.Thank you again for your feedback. We look forward to serving you better in the future.Kind regards.

Dear Alexei, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Yazeed, I am sorry to hear about the unfortunate experience you had with our shuttle service timing. Although our staff typically does inform every guest about the shuttle service schedule, it appears there might have been a misunderstanding or a communication gap during your visit. We apologize for any inconvenience caused by this oversight.I also want to address the issue with the taxi fare. Please be informed that the hotel does not have control over the rates charged by local taxis. We understand that this might have led to an unexpected expense, and we regret any stress this may have caused. We appreciate your feedback as it allows us to improve our customer service. Rest assured that we are taking steps to ensure this miscommunication does not happen in the future. Thank you for bringing this to our attention. We hope to welcome you back to our hotel very soon!Kind regards,

Dear Gary,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are a premium 3-star economy hotel intended to offer the essential services and not luxury. We pride ourselves on providing good value for money, particularly with our rich and varied continental breakfast buffet.Your comments about a threadbare towel seem a bit exaggerated. We strive to ensure that our amenities are in good condition and provide the essentials. At no point did we mention having tea or coffee making facilities in the room. As for the hair dryer, it is available upon request at the front desk.We regret that you found the beds to be too firm. We source our mattresses from a internationally-renowned brand and they typically receive positive feedback for comfort. About luggage storage, we do provide facilities to keep our guest's luggage safe. Your comment on this being 'limited' is unclear to us. Could you please elaborate so we can better serve you in the future?Nevertheless, we appreciate your positive note on our location's proximity to the airport and convenient shuttle services. Thank you for choosing to stay with us during your connection at Casablanca. We hope to welcome you back for a more positive experience.Kind regards,

Dear Abdur, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Oksana, Thank you so much for taking the time to provide feedback about your recent stay at Onomo Hotel Casablanca Airport. We are delighted to hear that our hotel was perfect for your layover and that our location and shuttle service added to your overall experience.We are thrilled to read about your compliments on our buffet breakfast, and we are especially pleased that Abdelmoula, our bar man, made a lasting impression with his exceptional service and the wonderful Mojito cocktail he prepared for you. We will most certainly pass on your commendations to him and the rest of the team.Your kind words about our traditional Moroccan hospitality signify that we were successful in our aim to provide you with a memorable and comfortable stay. Feedback like yours truly motivates our team to continue delivering top-notch service to our esteemed guests.We appreciate your feedback and are most grateful for your recommendation. We sincerely look forward to welcoming you back on your next visit to Casablanca.Warm regards,

Dear Charlene, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our clean, quiet rooms and the convenience of our location near the CMN airport.We appreciate your compliment about our restaurant and the free shuttle service we offer round the clock. Customer comfort and satisfaction is our utmost priority.However, we deeply regret that your experience with our pillows did not meet your expectations. We take your feedback very seriously and we will be sure to review it with our management team. Our goal is to continuously improve our products and services based on the feedback we receive from valued guests like yourself.Once again, thank you for your constructive feedback.Best Regards.Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our clean, quiet rooms and the convenience of our location near the CMN airport.We appreciate your compliment about our restaurant and the free shuttle service we offer round the clock. Customer comfort and satisfaction is our utmost priority.However, we deeply regret that your experience with our pillows did not meet your expectations. We take your feedback very seriously and we will be sure to review it with our management team. Our goal is to continuously improve our products and services based on the feedback we receive from valued guests like yourself.Once again, thank you for your constructive feedback. We hope to welcome you back to our hotel very soon!Best Regards,

Dear Joseph, Thank you for your candid feedback regarding your recent stay with us. We sincerely apologize for any discomfort you experienced due to the furniture in our rooms. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We are pleased to hear that you appreciated the convenience of our location, our affordable pricing, our clean environment, as well as our amiable staff and excellent breakfast. However, we understand that comfort is paramount, especially when it comes to the quality of the bed and chair provided in your room.Your feedback will certainly be taken into consideration as we continually strive to improve our services. We hope that despite your experience, we can anticipate your next stay wherein we can prove that we have taken your comments to heart in order to better improve your experience.Thank you for bringing this issue to our attention. We promise to use this as an opportunity to learn, grow, and make necessary improvements.We hope to welcome you back to our hotel very soon!Best regards,

Dear David,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear William, Thank you for sharing your experience with us. We appreciate your compliments regarding our friendly staff, convenient shuttle service, and restaurant offerings. Your feedback is essential in helping us improve our services. We understand your concern for the absence of a cash machine and the need for a more varied menu. Rest assured, we will be looking into these matters with the utmost attention and make necessary changes.Additionally, we apologize if any of our patrons felt uncomfortable due to language barriers or dissatisfaction with our response to special requests. We are committed to further training our staff in these areas to meet the diverse needs of our visitors.Your satisfaction is our top priority and we hope to serve you better in the future.Best regards,

Dear Helen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Ebrahim, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Alexia,Thank you for taking the time to share your feedback regarding your recent stay at our establishment. It's fantastic to hear that you found our location convenient for your travel needs. Our proximity to the airport is one of the aspects that our guests appreciate the most, and we are delighted that this was beneficial for you.Moreover, we are thrilled to know that the Navette service met your expectations and contributed to making your experience with us more enjoyable. Our team works tirelessly to ensure our guests are well taken care of, and your positive comments will undoubtedly serve as encouragement.We appreciate your feedback and we look forward to having the opportunity to welcome you back soon.Best Regards,

Dear Vinzone, Thank you very much for sharing your valuable feedback about your recent stay with us. We place a high value on understanding guest experiences as this allows us to consistently improve and provide the best service possible.We are delighted to hear positive remarks about our airport pick-up service, the cleanliness of our vicinity and lobby, and the commendable service of our staff. However, we apologize for any confusion or delays concerning our pick-up service. We appreciate this feedback and will have discussions with our team on implementing a system for better communication about pick-up locations.Regarding room service, we apologize for any inconvenience our current system may have caused. As we strive to enhance our services, we will certainly look into providing in-room service for orders.Your feedback about the single bed has caught our attention. We exist to provide a comfortable stay for our guests, so your comments will be addressed to the relevant department for review. We hope we get another chance at hosting you, giving us the opportunity to let you explore and enjoy the other areas of our hotel.Thank you once again for your feedback and we hope to welcome you back in the near future.Kind regards,

Dear Shelley,Thank you for taking the time to share your feedback following your recent stay with us. We apologize sincerely for the discomfort you experienced regarding the air conditioning and cleanliness of your room. Your comments have been passed onto our housekeeping team for immediate action and improvements.Regarding the shuttle service, it only operates once per hour due to logistics reasons. We assure you that this is arranged keeping our guests' convenience in mind and trying to be efficient with the schedule. We understand you felt that it did not meet your requirements, and we're sorry for any inconvenience this may have caused.Also, we understand that everyone has their style of expressing dissatisfaction. However, we respect all our guests and ask for the same in return. Referring to our services as "ridiculous" can be considered a bit disrespectful. We kindly request that next time, please convey your concerns in a more constructive manner. Once again, we apologize for falling short of your expectations and assure you that we are committed to improving our services. We sincerely hope that you will give us another opportunity to serve you better in the future.Kind Regards,