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Reviews of Best Western Plus Casa Grande Inn & Suites

2.5 out of 5
Best Western Plus Casa Grande Inn & Suites
1918 E FLORENCE BLVD, Casa Grande, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 61 out of 97 reviews" "
Rating 8 - Good. 25 out of 97 reviews" "
Rating 6 - Okay. 7 out of 97 reviews" "
Rating 4 - Poor. 0 out of 97 reviews" "
Rating 2 - Terrible. 4 out of 97 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Stayed 1 night in Apr 2024
Response from Elizabeth on 3 May 2024
Good morning Mrs. Pamela, thank you so much for the high five! It is always nice to see our guest happy with their stay. Thank you for being a best western rewards member with us. We do hope to see you again soon. Have a wonderful summer! Once again, thank you.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff exceeded expectations. Clean. Great Breakfast options!
Stayed 1 night in Mar 2024
Response from Elizabeth on 27 Mar 2024
Thank you Mary, it really means a lot to get the positive feedback. The whole team works really hard in every department. We love to see our guest happy. We do hope to have you back again soon. Have a wonderful Easter Sunday. :)

10/10 Excellent

Angel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the coffee pot! Everyone was so nice & the room was so comfy & modern! Thanks so much
Stayed 2 nights in Mar 2024
Response from Elizabeth on 27 Mar 2024
Thank you Angel, I am glad to see you enjoyed your stay. Thank you for your positive review. Hope to see you come back again with us. May you and your family have wonderful Easter Sunday. :)

8/10 Good

Terry, Sells

Liked: Cleanliness, staff & service, property conditions & facilities
No maintenence worker onsite to address plumbing issues like toilet was clogged. No shower mat. Shower floor was very slipper fear of falling.
Stayed 1 night in Mar 2024
Response from Elizabeth on 22 Mar 2024
Hello Terry, First I would like to thank you for staying with us. I also want to apologize if your stay was not to your satisfaction when coming to your shower or toilet. We do have a maintenance on hand 24 hours, so I am not sure if he was called or what had happened that day. I was informed that the toilet was good and the maintenance was not needed. So, once again I apologize for any inconvenience. I do hope you consider staying with us again, so we can get a chance to provide you with a superior experience. :)

10/10 Excellent

Mary

Travelled with partner
Great customer service
Stayed 2 nights in Mar 2024
Response from Elizabeth on 13 Mar 2024
Thank you Mrs. Mary, we greatly appreciate your business and the review. We do hope to have you back again with us. Have a wonderful year. :)

10/10 Excellent

Harold, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isabella was very pleasant and helpful.
Stayed 2 nights in Mar 2024
Response from Elizabeth on 13 Mar 2024
Thank you Mr. Harold, We look forward to seeing you again. We really appreciate the review. It makes us smile. :)

10/10 Excellent

Gladys

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and the staff is great.
Stayed 1 night in Jan 2024
Response from Elizabeth on 5 Mar 2024
Thank you Mrs. Gladys for the high score, it does put smiles on our faces.

2/10 Terrible

Sherrie

Specifically asked for Room service. Returned at 9:30 pm & NOTHING had been cleaned in room. Front
Stayed 2 nights in Mar 2024
Response from Elizabeth on 5 Mar 2024
Hello Mrs. Sherrie, On behalf of our entire team, I want to apologize if your room was not serviced. Our team is really great and always on top of things, so I am not sure what happened here. Need to speak with the one that it was assigned too. So once again I apologize. I do hope you consider staying with us again so that we have another chance to offer you a greater experience.

6/10 Okay

Terrace, Bend

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This is way over priced for its value. They charged me $300 due to supply and demand it was an average facility. The pool isn’t heated so unusable during the winter. And the exercise room is small and very limited. TV didn’t work. Needs to be priced accordingly
Stayed 2 nights in Feb 2024
Response from Elizabeth on 27 Feb 2024
Hello Mr. Terrance, on behalf of our entire team, I would like to apologize for the inconvenience caused to you, regarding your stay. Our website does state that our pool outside is not heated, but we do have the nice hot jacuzzi out there as well. I do want to let you know we are at our competitive and market rate here. February is also a high peak season for us. So, I'm sorry you felt it was not worth the rate. We are a brand-new hotel and we do want our guest happy and wanting to come back. Also, I'm not sure if you informed our front desk about your tv? So once again, we apologize for not exceeding your satisfaction.

10/10 Excellent

Luis L

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff
Stayed 7 nights in Feb 2024
Response from Elizabeth on 27 Feb 2024
Hello Mr. Luis, I want to thank you for your positive feedback. I do hope you enjoyed all of your stay and hope to have you back again with us soon. Once again, thank you Mr. Luis. :)

10/10 Excellent

Nicole M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and helpful staff!
Stayed 2 nights in Jan 2024
Response from Elizabeth on 26 Feb 2024
Thank you, Nicole, for the five out of five rating! It does put a smile on my face. I'm glad you enjoyed your stay. We do hope to see you again. May you have a wonderful rest of your year. :)

8/10 Good

Erich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Nice rooms. Very random area.
Stayed 2 nights in Jan 2024
Response from Elizabeth on 20 Feb 2024
Thank you for staying with us. Hope to have you back again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice new property that is clean and well run. Friendly staff and a nice breakfast included.
Stayed 2 nights in Feb 2024
Response from Elizabeth on 20 Feb 2024
Thank you so much for the positive feedback, it does put smiles on our faces. We do hope to have you back again soon. Once again thank you. :)

8/10 Good

jerry

Stayed 3 nights in Feb 2024
Response from Elizabeth on 22 Mar 2024
Hello Jerry, Thank you so much for responding about your stay. I am glad you enjoyed your stay with us. Hope to have you back again soon . You have a wonderful rest of the year. :)

8/10 Good

Chris

Stayed 1 night in Jan 2024
Response from Elizabeth on 27 Mar 2024
Thank you Chris for the four out of five. I am glad to see you enjoyed your stay. Hope to have you again with us. May you have a wonderful Easter Sunday. :)

10/10 Excellent

Valorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and newer hotel
We had a wonderful stay at the BW in Casa Grande AZ. The room was nice, breakfast good and parking great. A little noisy on the main road side and the noise from Texas Roadhouse. Get in the back and it would be great.
Stayed 1 night in Jan 2024
Response from Elizabeth on 26 Feb 2024
Thank you Mrs. Valorie, for the positive review, we really do appreciate it. The whole team works really hard to make our guest happy and wanting to return. So, we do hope to see you again with us. So, once again, thank you. :)

8/10 Good

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Elizabeth on 26 Feb 2024
Thank you Mr. Grzegorz, for the four out of five. We greatly appreciate your feedback. We do hope to have you back. Hope to see you soon. :) Once again, thank you.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and service was great.
Stayed 1 night in Dec 2023
Response from Elizabeth on 7 Dec 2023
Thank you Mrs. Pamela, We greatly appreciate your positive feedback. Hope to have you back again with us. May you have a wonderful and blessed Merry Christmas and a Happy New years. Once again, thank you.

10/10 Excellent

Luis L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property Manager and staff are very friendly and go out there way to help with anything you may need lesbby
Stayed 5 nights in Nov 2023
Response from Elizabeth on 7 Dec 2023
Good morning Mr. Luis, We would like to thank you for the great review. It puts a smile on our faces. We do hope you can come back with us again. May you have a wonderful and blessed Merry Christmas and a Happy New Year. Hope to see you again. :)

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had an espresso machine. Super cool but was broke down one day during our stay.
Stayed 4 nights in Nov 2023
Response from Elizabeth on 28 Nov 2023
Hello David, I want to thank you for taking the time to do the survey. I also want to apologize for our expresso machine not working one of those days. I do hope you come back again and stay with us. David, you have yourself a Merry Christmas and a Happy New Year's. Stay safe. :)

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If your room faces the street, it can be very noisy. Breakfast is adequate, nothing special. Trash cans outside front door and in hallway overflowing. Weird flat shades don't adequately block light from outside when sleeping.
Stayed 4 nights in Nov 2023
Response from Elizabeth on 21 Nov 2023
Good morning Mr.Barsky, We want to thank for taking the time to do the survey. We greatly appreciate any feedback. We do hope you consider staying with us again, hopefully we can give you a better experience. May you have a safe and wonderful holiday season. Once again, thank you.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room with friendly helpful staff. I stay here whenever I'm in Casa Grande and really like the hotel.
Stayed 3 nights in Oct 2023
Response from Elizabeth on 23 Oct 2023
Thank you John for the positive feedback. I'm so glad you enjoyed your stay. It means a lot to us that you and every other guests feel that way. Please come back again and see us. Once again, thank you. :)

10/10 Excellent

Jeanette

Stayed 2 nights in Sep 2023
Response from Elizabeth on 23 Oct 2023
Thank you Jeanette. We do hope to have you back. We also thank you for the five star. Yeah-hoooo! Hope to see you soon. Have a wonderful rest of the year. :)

10/10 Excellent

David

Stayed 2 nights in Sep 2023
Response from Elizabeth on 11 Sept 2023
Thank you David for the 10 on the review. It does mean a lot to us. David let us know if there is anything we can do for you the next time you come in and if we can accommodate you, we will. Do hope to see you soon. :)Thank you David

10/10 Excellent

Courtney

Stayed 1 night in Aug 2023
Response from Elizabeth on 17 Aug 2023
Thank you so much for the 10. We do appreciate it. We work really hard to keep our hotel in great condition and wanting each guests to enjoy their stay. We do hope you can come back with us. Thank you Courtney. :)

6/10 Okay

Tom

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
TCR review
This hotel is overpriced…especially compared to similar hotels in I Scottsdale and Tucson. Moreover, the beautiful La Posada in Winslow, Arizona, a charming boutique and destination hotel offered carefully appointed rooms with charming amenities including a full service gourmet restaurant for only $180 per night. Casa Grande is neither a destination nor worth the rate this “Best Western” charges.
Stayed 1 night in Jul 2023
Response from Elizabeth on 17 Aug 2023
Hello, I would like to say Casa Grande is growing and we are within our competitors pricing. The hotels you mentioned sound lovely, and we I do understand if you go with them, but love if you give us another chance here if you come back this way. Please call us directly 520-836-5190. Thank you

8/10 Good

Thomas

Stayed 1 night in Jun 2023
Response from Elizabeth on 29 Jun 2023
Thank you for the great review. Please come back and stay with us again. :)

10/10 Excellent

mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly.
Stayed 1 night in May 2023
Response from Elizabeth on 5 Jun 2023
Hello, We are glad you experienced a clean and friendly environment here with us. Your feedback is very important to us. It helps us to ensure that each guest has a great experience. We do hope you consider to come back again. Thank you. :)

10/10 Excellent

wheeler

Stayed 4 nights in May 2023
Response from Elizabeth on 5 Jun 2023
Thank you for responding to the survey. We do hope you can come back and stay with us again. Your feedback is very important to us. Thank you :)

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New construction (which is nice but a bit sterile). The breakfast is pretty decent standard hotel breakfast. Sadly, they have a lot of crappy plastic cutlery and cups. The gym is incredibly small without much equipment. There isn't much to do near the hotel, but a lot of people are there to visit local retirement communities.
Stayed 2 nights in Mar 2023
Response from Elizabeth on 27 Apr 2023
We appreciate your feedback, with you telling us what your likes and dislikes are, it will help us see how we can improve. Hopefully you can give us another chance and stay with us again.

8/10 Good

Margo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an electric car and needed to charge two different times. It was difficult because the staff wasn't well trained. To be honest I think it was a new task for them, but it was a bit frustrating.
Stayed 2 nights in Mar 2023
Response from Elizabeth on 27 Apr 2023
We do apologize for any inconvenience. We hope you can give us another chance.

6/10 Okay

Janell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our room was only cleaned the 1st day, and the last night of a 6 night stay. We had to go to the front desk to get clean towels everyday, as well make our own bed.
Stayed 6 nights in Mar 2023
Response from Elizabeth on 27 Apr 2023
We do apologize for any inconvenience. Giving us your feedback helps us to see where we need to improve.

8/10 Good

Scott, Grandville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very curtiois and helpful
Stayed 3 nights in Mar 2023
Response from Elizabeth on 27 Apr 2023
Were glad you enjoyed your stay. Hope to have you back again.

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Elizabeth on 27 Apr 2023
Thank you. :)

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service
Stayed 2 nights in Feb 2023
Response from Elizabeth on 27 Apr 2023
Thank you, :)

10/10 Excellent

Amy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Welcoming Staff and a great hot chocolate machine. Clean and comfortable bed.
Stayed 2 nights in Feb 2023

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness
Housekeeping was poor. Did not fill used needs. Breakfast was excellent.
Stayed 5 nights in Feb 2023

10/10 Excellent

Teresita

Stayed 1 night in Jan 2023
Response from Hardip singh on 25 Jan 2023
Thank you so much for staying with us. Glad you enjoyed your stay .

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best Place to Stay in Casa Grande
We enjoyed our Four Day stay recently at this location. Friendly and helpful staff. Clean and Comfortable rooms. Plan on another stay in a few months.
Stayed 4 nights in Jan 2023
Response from Hardip singh on 25 Jan 2023
Thank you for the kind words, hope to see you soon.

10/10 Excellent

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful brand new property. Excellent customer service and the property is so clean
Stayed 1 night in Dec 2022
Response from Hardip singh on 25 Jan 2023
Thank you for the review. Hope to see you soon .

10/10 Excellent

Mario

Stayed 1 night in Dec 2022

6/10 Okay

Wanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Disappointed
Bathroom was not swept. There was broken zip ties and plaster dust on floor in bathroom. Room was nice, but was supposed to be suite with couch. lobby and breakfast was tremendous
Stayed 1 night in Dec 2022

10/10 Excellent

Fredrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Steven

Stayed 5 nights in Nov 2022

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, very professional staff. we’ll managed.
Stayed 3 nights in Oct 2022

8/10 Good

John

Liked: Cleanliness
Stayed 4 nights in Oct 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with excellent service
Well appointed, extra friendly staff. Just a wonderful and relaxing stay.
Stayed 1 night in Oct 2022

10/10 Excellent

August, Casa Grande

Stayed 3 nights in Sep 2022

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks so much. Nice property. Easy check in. Thanks! Will be back
Stayed 2 nights in Sep 2022
Response from Hardip Singh on 3 Oct 2022
Thank you so much for the great review. We are glad that you enjoyed your stay. See you soon . Thank you