2 outdoor pools, open 8:00 AM to 9:00 PM, free pool cabanas

Reviews of The Cassara Carlsbad, Tapestry Collection by Hilton

3.5 out of 5
The Cassara Carlsbad, Tapestry Collection by Hilton
5805 Armada Dr Building B, Carlsbad, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 415 out of 775 reviews" "
Rating 8 - Good. 206 out of 775 reviews" "
Rating 6 - Okay. 81 out of 775 reviews" "
Rating 4 - Poor. 37 out of 775 reviews" "
Rating 2 - Terrible. 36 out of 775 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sheri

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful! The pools are awesome and has a great view. The only downfall is there is no Valet parking option nor do they offer bellman service which was really unexpected and inconvenient when traveling with little kids and lots of bags.
Stayed 1 night in May 2024
Response from General Manager on 28 May 2024
Dear Sheri,It was such a pleasure having you as our guest recently. Thank you for your kind words about our lovely property and for mentioning our sparkling pool and stunning views. Your feedback regarding the aspects of your stay that could have been improved is gratefully received and allows us to continually review and enhance guest satisfaction. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it great location
Stayed 1 night in May 2024
Response from General Manager on 28 May 2024
Dear Luis,Thank you for taking the time to leave us a review. We are pleased that your experience with us was so enjoyable. Our team is committed to providing outstanding service, and your feedback reaffirms our efforts. We look forward to welcoming you back to The Cassara Carlsbad, Tapestry Collection by Hilton again in the future.

8/10 Good

Summer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family stay
Stayed 1 night in Apr 2024
Response from General Manager on 24 May 2024
Dear Summer, Thank you for your perfect rating of The Cassara Carlsbad, Tapestry Collection by Hilton! It's great to hear you and your family had a wonderful time with us. It would be our pleasure to welcome you back in the future.

8/10 Good

Lynna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from General Manager on 21 May 2024
Dear Lynna,Thank you for choosing to stay with us at The Cassara Carlsbad, Tapestry Collection by Hilton. Impressing every guest with a wonderful experience is always a top priority, so we're thrilled you enjoyed your visit. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

julio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with and without kids.
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Julio,Thank you for your review! Our team strives to create a welcoming environment for guests of all ages, and it's wonderful to know we've succeeded. We look forward to welcoming you back to The Cassara Carlsbad, Tapestry Collection by Hilton for another enjoyable stay!

6/10 Okay

Kiyori

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from jaci on 13 May 2024
Hello , Thank you for your feedback , We stride to make your stay as comfortable as possible.

10/10 Excellent

Janet

Liked: Amenities
Very good
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Dear Janet,It was a pleasure hosting you at The Cassara Carlsbad, Tapestry Collection by Hilton! We're glad you enjoyed your visit, and we hope to see you again soon.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is awesome! Rooms are comfortable and there’s a lap pool/jacuzzi and multiple fire pits to hang by. There’s a path to walk above the flower farm when it is blooming. You can call a driver for tip only to take you into town and pick you up. We’ve stayed twice and enjoyed it. Food is a bit pricy but really good! The only negative is that they kill you on the added BS charges- like resort fees etc.
Stayed 1 night in Apr 2024
Response from jaci on 22 Apr 2024
Thank you for sharing your experience! It sounds like you had a wonderful time overall.

8/10 Good

Karla Zuniga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views to ocean and flower fields! Room is functional and has multiple TVs and hangout spots. Love the room with separate area for kids. Privacy is great! Kids can have fun here due to many activity areas! Suggest switching to charge cards in arcade room. They don’t have change for $20.
Stayed 1 night in Apr 2024
Response from jaci on 15 Apr 2024
Thak you so much for taking the time to rate us! I will pass this feedback along to my upper management. As this sis a very good suggestion!

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly with also a luxurious feel.
Stayed 5 nights in Apr 2024
Response from jaci on 15 Apr 2024
Thak you so much for taking the time to rate us! We hope you stay with us soon again!!

10/10 Excellent

Tanya

Stayed 3 nights in Apr 2024

8/10 Good

victoria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from jaci on 15 Apr 2024
Thak you so much for taking the time to rate us!

10/10 Excellent

david

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and prompt when asked for extras. Wasn’t super happy about having to pay to park, but would do so again.
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear David,It was an honor to welcome you to The Cassara Carlsbad Tapestry Collection by Hilton, and we are delighted you enjoyed your stay and our amazing staff. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. On behalf of our entire team, it was a pleasure having you, and we look forward to welcoming you back again.

2/10 Terrible

Miguel

Stayed 1 night in Apr 2024

10/10 Excellent

Taylr

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. Only issue was with the extremely loud people above us. The walls and floors are thin. The noise was crazy.
Stayed 2 nights in Apr 2024
Response from jaci on 3 Apr 2024
Hello Thank you for taking your time to reply, we do apologize for the noise you experienced

4/10 Poor

Jasmine

Stayed 1 night in Mar 2024
Response from jaci on 22 Apr 2024
Thank you taking the time to write a review .

2/10 Terrible

maritza

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hardly sleep with all the noise going on upstairs and around the hotel. Bathroom was not clean, sheets had stains
Stayed 1 night in Mar 2024
Response from jaci on 3 Apr 2024
I'm truly sorry to hear about your experience. Your comfort and satisfaction are of utmost importance to us, and it's disappointing to learn that we fell short of meeting your expectations. Rest assured, I've passed your feedback along to our management team so they can address the noise disturbances and cleanliness issues promptly.

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities
It was ok, not great. One order of breakfast took like an hour.
Stayed 1 night in Mar 2024
Response from jaci on 30 Mar 2024
Hello, thank you for taking the time to write a feedback. We take this review very serious and will pass it to the managers above to do our best to change things .

6/10 Okay

Yolanda

Stayed 1 night in Mar 2024

10/10 Excellent

Calin

Stayed 7 nights in Mar 2024
Response from jaci on 15 Apr 2024
Thak you so much for taking the time to rate us!

4/10 Poor

Crystal

Travelled with family
Disliked: Staff & service, amenities
Room didn't look like the Expedia advertised room, 2 night stay was noisy as I was trying to relax, Also parking signage for Cassara no where in site, no luggage carts available, and the lady who checked me out had a bad attitude when not one but two customers complained back to back regarding the same issue with breakfast hours not being properly communicated and took no initiative to accommodate instead waited 45 mins for dining area to reopen for lunch at noon. Sad part is I was really looking forward to my stay here.
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Crystal,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. It is with great regret that you did not have a good interaction with our team member. Rest assured, we will further investigate your concerns to seize all opportunities to better our quality of service. Thank you for choosing us to host your stay and we hope you can reconsider staying with us next time for a much more quality stay.

10/10 Excellent

Greg, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The neighboring Karl Strauss brewery is a nice option with also the outlets and Legoland and Flower gardens neighboring the property.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Greg, Thank you for being our guest at The Cassara Carlsbad, Tapestry Collection by Hilton and sharing your review. We're delighted to hear you took full advantage of our superb location and visited all the local attractions, such as Legoland and the outlets, during your stay. Your five-star rating is appreciated, and we look forward to welcoming you back again soon!

10/10 Excellent

Glen, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jaci on 30 Mar 2024
Hello thank you for your 5/5 rating!!

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to Legoland. Very safe and quiet neighborhood. Staff was professional and helpful. Rooms were clean and comfortable.
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Ryan,It brightens our day to know that you had a fantastic stay with us! Location is one of the most important aspects of a trip, so we’re glad you could enjoy all the convenience ours affords our guests. Additionally, we take great pride in providing our guests with exceptional service and impeccable accommodations, so we're thrilled this commitment was reflected in your stay. Thank you for taking the time to share your experience, and we hope to welcome you back soon!

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property to visit Lego Land. Our kids had so much fun.
Response from General Manager on 27 Feb 2024
Dear Laura,It's fantastic that our proximity to Legoland was a hit with your family, and we are delighted that everyone had an outstanding time! Whenever your adventures bring you our way, we'd be thrilled to host you at The Cassara Carlsbad, Tapestry Collection by Hilton for another five-star experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great, the staff were very helpful and friendly. They were also very accommodating at letting us check in early. Room to a great size also.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
From our friendly team members to our wonderful accommodations, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the five-star rating and we hope to see you again soon.

6/10 Okay

Raminder

Parking and resort fees are high. They charge fir resort activities like snores and sundaes.
Stayed 2 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Raminder,While we thank you for being our guest and sharing your feedback, we are sorry you had a couple of disappointments. Please know that most full-service hotels charge for resort fees and parking in this market and we are competitively priced. We hope that otherwise, you enjoyed your stay and our wonderful accommodations. It would be a pleasure to welcome you back again soon.

4/10 Poor

Evangeline

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and thin walls
In one phrase: Lipstick on a pig. Rooms are old with newer furnishings, old carpet, thin walls. I could hear next room coughing. I could hear everything in the hallway, outside and walking above. I tried to change rooms but apparently they were totally sold out even though on hotels.com there were still rooms available. Only good thing was the pool was heated. You get what you pay for, I should have kept our previous booking with a more expensive hotel. Needless to say, we will not be returning.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Evangeline,Thank you for highlighting our heated pool, a feature we're glad you enjoyed. However, it's concerning to hear about the noise and room conditions. We strive for comfort and your feedback is invaluable as we aim to improve. We hope you might consider us again to see the positive changes. We'd love another opportunity to impress you.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must!
Always a great stay at Cassara!
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Sandra,Thank you for once again choosing The Cassara Carlsbad, Tapestry Collection by Hilton, we're pleased that you enjoyed another exceptional experience! Rest assured, we'll share your five-star rating with our team, and we look forward to welcoming you back in the future for another fantastic visit; until next time!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from jaci on 30 Mar 2024
Hello thank you for the 5/5 rating!!

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shaquille (front desk) was super nice.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear Victor,Thank you for your great review and perfect rating! At The Cassara Carlsbad, Tapestry Collection by Hilton, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Shaquille to give him the recognition that he deserves. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, clean rooms
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear Dan,It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and immaculate accommodations hit the mark for you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely hotel!

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Superb staff. Great location. Gorgeous sunset views. Quiet room.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear Lydia,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for your perfect rating and kind words about our hospitable team, peaceful atmosphere, and stunning views. Hopefully, you took full advantage of our convenient location! Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

Reatta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Stani

Stayed 1 night in Jan 2024
Response from jaci on 30 Mar 2024
Hello, thank you for your rating we hope to stive for a 5/5 on your next stay!

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John - Ops Manager on 29 Jan 2024
Thanks for the five stars! We're happy you enjoyed your stay and hope to see you again soon.

6/10 Okay

Bradley

Travelled with partner
Stayed 2 nights in Jan 2024
Response from John - Ops Manager on 23 Jan 2024
We apologize that we did not reach expectations. We will be sure to reflect with our team in order to improve our product and hospitality services.

6/10 Okay

Marco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My suggestion, a microwave in the room will be very helpful and an extra light in the bathroom.
Stayed 2 nights in Jan 2024
Response from John - Ops Manager on 23 Jan 2024
Thank you for the review, we will be sure ot relay in the info back to housekeeping to help improve our product and services

8/10 Good

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was excellent! It was great be able to walk to Legoland! The heated pool was was awesome! The only two negatives were that the recreation/activity room and Arcade were not funtional for my kids. The pool 🎱 balls were all missing and table not operable and the air hockey puck was missing. My kids were disappointed. Staff tryed their best to find the missing supplies, but no luck.
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Jose,Thank you for your review. We're delighted our fabulous location suited your needs well, and we appreciate you mentioning our proximity to Legoland. Receiving recognition for our relaxing pool and dedicated team is always welcome as well. Your feedback regarding how your stay could have been better will be shared internally to ensure any necessary adjustments or replacements are made promptly. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The upstairs room made so much noise I called the front desk but they didn’t do anything to help the situation.
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Kimberly,Thank you so much for the high rating. That being said, we apologize for any noise issues and for any disappointment in how this situation was handled. We'll be sure to discuss your feedback internally and make improvements where necessary. We hope you will consider giving us another chance soon.

4/10 Poor

Fabiola

Travelled with family and small children
Disliked: Property conditions & facilities
I was surprised with the set-up of this Hilton property and more disappointed with their service. The property is split up with a timeshare property, which is ok, but not what I was expecting out of a Hilton property. The only nice part of the hotel is their lobby, which is what they show online, the rooms and everything else is subpar to a Hilton property. The check-in service was ok, no friendly check-in, is everything ok? will you be needing anything else during your stay? The following morning, their gardener decides to use the leaf blower at 645am right in front of our balcony. Why schedule landscaping services that early at a hotel, the week between Christmas and New Year is beyond me, but when I called the front desk he seemed bothered that I called to tell him and then proceeded to say he would try to get a hold of him, mind you my room was steps away from the front desk. The leaf blower did not stop until past 730am. Definitely wouldn't book this hotel again, despite it having a great location in Carlsbad and great view.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Jan 2024
Dear Fabiola,Thank you for your review. We are disappointed to find that your experience fell short of expectations. Your feedback will be shared with our internal team to ensure our high standards of hospitality are being met. On a positive note, we appreciate you mentioning our stunning views, and we hope you took full advantage of the convenience our great location affords our guests. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brittney B. on 4 Jan 2024
Thank you for the stellar 5/5 review! We're delighted you had a wonderful experience. Can't wait to host you again!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought this hotel was very nice. The staff was very friendly and helpful. The restaurant right next to the hotel had very good service and good food. Overall my husband and I had a pleasant stay.
Stayed 1 night in Dec 2023
Response from Brittney B. on 4 Jan 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our friendly staff and the nearby restaurant. Hope to welcome you back soon!

10/10 Excellent

Haifeng

Stayed 1 night in Dec 2023
Response from John - Ops Manager on 23 Jan 2024
Thanks for the 5 out of 5!

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from jaci on 30 Mar 2024
Hello thank you for the 5/5 rating!!!

8/10 Good

Katharine

Liked: Cleanliness, staff & service, room comfort
Christmas Eve
Our room was okay, but the bathroom sink was stopped up and drained very slowly.
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Katharine,Thank you for choosing our hotel for your recent holiday visit to Carlsbad. We're glad you enjoyed your stay with us. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations. Please allow us to host you again at The Cassara Carlsbad, Tapestry Collection by Hilton.

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the family pool and view.want to go back when the flower field is blooming. Perfect stay for our legoland trip.
Response from General Manager on 20 Feb 2024
Thank you for your five-star rating! We're thrilled you enjoyed our convenient location and look forward to welcoming you back in the future.

8/10 Good

Hazel

Stayed 2 nights in Dec 2023
Response from Brittney B. on 4 Jan 2024
Thank you for your review! We appreciate your feedback and will continue working to make your next stay even better..

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff! View is incredible and nice to have a lap pool, jacuzzi and fire pits! Comfortable rooms and very relaxing! Free shuttle for a 5 mile radius to shop or dine! Loved our stay
Stayed 2 nights in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Nancy,It was such a pleasure having you as our guest! We're thrilled our hospitable team left a memorable impression on you, and we appreciate your kind words about our excellent amenities and comfortable accommodations. Additionally, we're so pleased you had the chance to utilize our convenient shuttle service! Thank you for your kind words, and please allow us another opportunity to welcome you back to our lovely property.

8/10 Good

Harell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brittney B. on 4 Jan 2024
Thank you for sharing your feedback! We appreciate your input and hope to exceed your expectations on your next visit.