Lobby

Reviews of Holiday Inn Express Hotel & Suites Carlsbad Beach, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 393 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 161 out of 1001 reviews" "
Rating 4 - Poor. 101 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Stayed 3 nights in Mar 2024

10/10 Excellent

Evelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hot breakfast option, clean, the price for the location is great! Close to many shops, restaurants, and the beach. Thank you for making it affordable for families!
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Good Morning Evelina,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites Carlsbad Beach! We are proud to deliver great value to our guests, so we are delighted that you found your experience to be exceptional for the whole family. Receiving recognition for our fantastic location, delicious breakfast offerings, and the high standards of cleanliness we adhere to is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Janet

Travelled with family
It’s okay. The soap they had were Dove, but in reality these were not dove products inside. You can very well tell as there was rust on bottles of soap and conditioners. The doors to the room looked like it was broken into.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Good Afternoon Janet,Thank you for your thoughtful feedback. Although we're glad to see you enjoyed your stay overall, we regret falling short of expectations in some areas. Rest assured, your input is vital and helps us ensure we're upholding our high standards of quality. We'll share your comments about the bathroom products and door to your room with the appropriate team members to have these matters resolved. Nevertheless, it was a pleasure to have you here, and we hope to welcome you back soon for a more exceptional experience!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

janice

Travelled with family
Liked: Cleanliness, staff & service, amenities
a little dated
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Apr 2024
Good Morning Janice,Thank you for choosing to stay with us at Holiday Inn Express & Suites Carlsbad Beach. We're glad to receive the high rating and trust you had a terrific visit. However, your constructive feedback is appreciated and will be taken into consideration for future improvements. Nevertheless, it was a pleasure to host you, and we hope you'll choose to visit us again in the future.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Stephanie

Travelled with family
Close to family
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Good Morning Stephanie, Although we're glad our location provided you with easy access to your family, we're disappointed to see some aspects of your stay fell short of your expectations. Please feel free to reach out to us and let us know how we can improve our guest experience as we are always available to assist you. Thank you, and we hope to welcome you back for a truly exceptional stay in the future.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Laura G Márquez, Buckeye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

April

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude front desk girl
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Good Morning April,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and better serve our guests. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Good Morning Richard,Our team is very happy to hear this. Thanks so much for being our guest at Holiday Inn Express & Suites Carlsbad Beach, and we look forward to seeing you again!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Erik

Travelled with family
Average
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Good Morning, Erik,Thank you for taking a moment to share your honest thoughts. We regret to learn that you were not fully satisfied with your stay. If you have any suggestions for ways we can elevate our guest experience, we welcome you to reach out to us offline. Nevertheless, it was a pleasure having you here, and we hope to hear from you soon.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice with a great breakfast and pool area. Parents- watch your kids by the pool and make sure they walk. It gets REALLY slippery when wet!
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Good Afternoon Rebecca,Thank you for choosing Holiday Inn Express & Suites Carlsbad Beach! We're glad our tasty breakfast and inviting pool impressed you. The next time you're in town, please come back to see us.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Jonathan, Telkwa

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything
Stayed 3 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Good Afternoon Stuart,We can’t thank you enough for staying at Holiday Inn Express & Suites Carlsbad Beach, and for your wonderful review. It’s great to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location. Close to Legoland. I do suggest renting a car like we did. Pool was nice, with a hot tub. Needs are a bit hard, but slept well anyways. Disappointed they didn't have beach towels that were listed on the website, but was offered bath towels instead which worked fine. The breakfast had lots of choices with hot food and cold foods. Would recommend to anyone.
Stayed 3 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Good Morning Jody,We're thrilled you enjoyed our convenient location near Legoland and appreciated our pool and hot tub. Your feedback regarding the bed firmness and the availability of beach towels is noted, and we'll address these concerns internally. However, we're glad you found our breakfast offerings satisfying and would recommend us to others. We look forward to welcoming you back and ensuring an even more comfortable stay next time!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Ellys

Stayed 2 nights in Feb 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with great breakfast.
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Good Morning Connie,Thank you for your review! It's wonderful to know you started your day off right with our delicious breakfast offerings, and we're pleased you had an enjoyable experience. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Anupong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff very helpful.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Good afternoon Anupong,Thank you for choosing to stay at Holiday Inn Express & Suites Carlsbad Beach! It was our pleasure to provide you with kind assistance. We value your excellent review and hope you'll return.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included, clean room, a little old, but overall good place to spend the nigth
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Good Morning Miguel,It's always a pleasure hearing from our guests. We're glad our attention to cleanliness impressed you and that you appreciated the included breakfast. Should you be in the area again, please come back to see us.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

2/10 Terrible

quang

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding rooms were too noisy, making it difficult for my wife and I to peacefully sleep at night. I spoke to the manager about it and they told me they would address it but nothing was ever fixed.
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Good Afternoon Quang,Thank you for sharing your experience with us. We're disappointed to learn that the noise from surrounding rooms affected your ability to sleep peacefully. Rest assured, we'll address this matter with our team to ensure better communication and swift action in the future. Despite this setback, we hope you'll give us another opportunity to provide you with a more restful stay.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Patricia

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The chair was cracked vinyl. The room was bare bones. The staff was very accommodating m
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Good Afternoon Patricia,Thank you for sharing your feedback with us. We take pride in providing excellent service to our guests, and we're delighted that our team was accommodating during your stay. However, we're concerned about your insights regarding your room. We'll address these issues promptly, and we look forward to the opportunity to welcome you back for an improved experience.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and close to food and beach.
Stayed 3 nights in Dec 2023
Response from General Manager on 30 Jan 2024
Good Morning Donna,Thank you for taking the time to share your experience with us! We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Receiving recognition for our fantastic location is always appreciated as well! It was a pleasure having you as our guest, and we hope you return soon.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Aiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star stay
very clean room! friendly and helpful staff! great breakfast!
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Good morning Angela,Thank you for taking the time to share your thoughts with us. We are glad that you appreciated our high standards of cleanliness and wonderful team members. It is wonderful also to read that you enjoyed the most important meal of the day with us. Our team will be elated you had a great stay. We look forward to seeing you again. Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Indhira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and staff was very friendly
Response from General Manager on 19 Jan 2024
Good Morning Indhira,It's terrific you could start your day with our hearty breakfast, and we trust it gave you the energy you needed to power through the day! Our friendly staff can't wait to host you again at Holiday Inn Express & Suites Carlsbad Beach, so please revisit us soon!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a wonderful experience. My only request is to have better lighting outside. The area is really dark.
Stayed 2 nights in Jan 2024
Response from General Manager on 4 Feb 2024
Good Morning Rachel,It's good to know you had a great overall experience at Holiday Inn Express & Suites Carlsbad Beach. Thank you for sharing your concerns regarding our lighting, as we constantly aim to improve in the areas that matter most to our guests. We hope to welcome you back soon for another fantastic time.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien cercas de la playa de legoland muy practico todo
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Buenas tardes alejandra,Con maravillosas habitaciones para relajarse y una ubicación privilegiada para explorar, seguramente se lo pasará genial en el Holiday Inn Express & Suites Carlsbad Beach. Esperamos que haya pasado un tiempo maravilloso explorando las atracciones cercanas. Vuelve y visítanos nuevamente cuando quieras.Atentamente,Charlie Holladay, director general del Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Glorivik

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

2/10 Terrible

Joannie

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Horrible Stay, useless staff
Do not stay here. It’s right off the freeway and the road noise is so loud. Then you have the AC & refrigerator noise competing to see which can be the loudest. The beds are so hard and not comfortable & last but not least, the sofa bed is held up by springs with sheet thin mattress. It literally feel and sounds like you are sleeping on springs. It was a horrible experience and the worst $200 I’ve ever spent.
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Joannie, Thank you for the review and for choosing to stay with us. Please accept our sincere apologies for the issues you experienced. Our staff is always on hand to help provide a solution for anything that is less than perfect during your stay. We hope you'll consider staying with us again so we can provide you with the experience you expected and deserved.

8/10 Good

Francisco Javier

Travelled with family
Nice
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Good Morning Francisco,Thank you for choosing Holiday Inn Express & Suites Carlsbad Beach. Our team is pleased you had an enjoyable stay at our hotel. We hope to see you again!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Mayra

Stayed 3 nights in Dec 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jovy

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Anahid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel hygienic and Staffs were very polite and nice. Breakfast was amaizing with its verity meals.
Stayed 2 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Good Morning Anahid,Thank you for your positive review! We're delighted to hear that you appreciated the cleanliness of our hotel and found our staff polite and accommodating. It's also lovely to know that our breakfast variety was a highlight of your stay. We appreciate your patronage and look forward to welcoming you back soon for another enjoyable experience.Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
A place to sleep
The staff was friendly. The place was nice, but my room for some reason smelt funny like it was wet/musty. Free breakfast was good and convenient. The parking fee should have been disclosed and transient fees. One nice thing is Benihanas next door, enjoy a meal and some drinks then walk back to your room.
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Good Afternoon, Michael,We value your feedback, and our team utilizes all feedback to ensure our accommodations are top-notch. Please accept our apologies for the odor you experienced, and this will be looked into right away. However, it is wonderful to see that you enjoyed our location and friendly hospitality. Thank you for being our guest. Come back again soon. Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Dan

Stayed 2 nights in Jul 2023

8/10 Good

Philip

Travelled with family
Liked: Staff & service
Property close to Legoland, staff very helpfully when we had a faulty lamp in our room it was swapped out. Breakfast was great, lot's of options for a quick breakfast. Room did have a damp smell to it. Arrived to late ar night to open windows.
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Good Afternoon Philip,We're so happy to know that our amazing team members and tasty food impressed you during your visit. Thank you so much for the high rating, and we hope to have the chance to host you again soon. Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

4/10 Poor

Jon

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I hate paying for parking in a crappy lot when the hotel next to you shares the lot and doesn’t charge. Your ownership is greedy and I’m not coming back.
Stayed 4 nights in Nov 2023
Response from General Manager on 8 Nov 2023
Good Morning Jon,Thank you for your feedback. It's disappointing that our parking policy did not meet your expectations. Despite this, we hope you found our accommodation and amenities led to a restful and satisfying stay.Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Herman

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Good Morning Herman,We're delighted you enjoyed your stay at Holiday Inn Express & Suites Carlsbad Beach! Thank you for the kind review. Please come see us again soon.Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area and convenient to access. Our first room smelled of sewage and gas so we moved to another room that was fine.
Stayed 1 night in Oct 2023
Response from General Manager on 5 Nov 2023
Good Afternoon,Thank you for your feedback. Although you encountered some issues with your first room, we're happy that your second room was much more to your liking. Please come back and join us again soon. Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
This hotel was great for the price. The kids loved the pool and spa. The employees were very accomodating. It was also nice they had a warm breakfast. Close to the beach! I would go there again!
Stayed 1 night in Oct 2023
Response from General Manager on 2 Nov 2023
Good Morning Doreen,Thank you so much for choosing to stay with us at Holiday Inn Express & Suites Carlsbad Beach. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our professional staff, fun and relaxing pool area, and our wonderful breakfast offerings. It is always our goal to provide a great stay and we cannot achieve this unless we hear what our guests enjoyed the most about their time with us. Therefore, we also thank you for taking the time to share your feedback. It is our hope we see you again soon. It was a pleasure hosting you.Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Meleaha R.

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great! $12/night parking not good considering free parking for adjoining shops and not secured.
Stayed 2 nights in Oct 2023
Response from General Manager on 22 Oct 2023
Good Morning, Meleaha, We appreciate your feedback from your recent stay. It's wonderful to hear that you enjoyed our breakfast offerings. We understand your concerns about the parking fee and will certainly take them into consideration as we continuously strive to improve our guest experience. Thank you for choosing to stay with us, and we hope to serve you again in the future.Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service
Could improve wifi
Wifi wasn’t working so the whole time I had to use my hot spot for the kiddos. Pillows very thin, and every time we go into our room it had a weird smell. Overall it was a good stay regardless of what went wrong.
Stayed 3 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Good Afternoon Karen,Thank you for taking the time to share your feedback, and it pleases us you were satisfied with your overall stay. However, we aim to exceed our guest's expectations and regret to hear we let you down this time. We sincerely apologize for any inconvenience regarding our WiFi and your room accommodations. We appreciate you bringing these issues to our attention, and we pledge to improve upon our shortcomings for future guests. It was a privilege to host your visit, and we look forward to showing you a flawless experience in the future.Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Kathleen, BURSON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was wonderful and breakfast was AMAZING! Thank you!
Stayed 2 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Good Morning Kathleen,It is wonderful to know that you had an excellent experience with us! We appreciate you shining the spotlight on our delicious breakfast offerings and sparkling pool. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property! Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

german

Liked: Staff & service, property conditions & facilities
I like that
Stayed 3 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Good Morning,Thank you for choosing our hotel for your recent visit to Carlsbad. We're glad you had a wonderful stay with us. Please allow us to host you again at Holiday Inn Express & Suites Carlsbad Beach.Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Elliptical is not quality in fitness area and elevator is scary. Everything else was great.
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Good Morning, Michael,Thank you for the outstanding rating of your recent stay at Holiday Inn Express & Suites Carlsbad Beach. We're glad you enjoyed your time with us and our lovely property. Your comments are important to us, and we'll use them as we continuously work to improve our facility amenities. Please know that the safety of our guests is a top priority for our guests. It would be our pleasure to host you again should you return to Carlsbad.Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.