Exterior

Reviews of Hilton Garden Inn Carlsbad Beach

4 out of 5
Hilton Garden Inn Carlsbad Beach
6450 Carlsbad Blvd, Carlsbad, CA

Reviews

7.8

Good

Rating 10 - Excellent. 389 out of 1001 reviews" "
Rating 8 - Good. 313 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 94 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, old mattresses
Stayed 1 night in May 2024

10/10 Excellent

Macrina

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, my daughter enjoyed the pool with warm water!
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Macrina,Thank you for choosing Hilton Garden Inn Carlsbad Beach and for sharing your five-star rating! We are delighted that your daughter had a wonderful time swimming in our pool during your recent stay. It was a pleasure to host you both, and we look forward to welcoming you back again soon!Sincerely,Josephine SuarezGeneral Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big spacious property. Beautiful grounds. Friendly staff. Gorgeous waterfront setting.
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Susan, Thank you for choosing Hilton Garden Inn Carlsbad Beach for your recent getaway. We are delighted you thoroughly enjoyed your stay and our gorgeous setting. Our staff will be overjoyed to hear their hard work doesn't go unnoticed. We hope to see you again soon!Sincerely,Josephine SuarezGeneral Manager

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on 15 May 2024
Dear Glen,It was a pleasure hosting you at Hilton Garden Inn Carlsbad Beach! We're glad you enjoyed your visit, and we look forward to seeing you again soon.Sincerely,Josephine SuarezGeneral Manager

8/10 Good

MIGUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERY THING WAS OK
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Miguel,Thank you for choosing to stay with us. We appreciate your feedback and are glad you had a great experience overall. Please feel free to reach out to us offline to let us know how we can make your next stay an exceptional one, as our team is always available to speak with our guests. It was a pleasure having you here, and we look forward to welcoming you back in the future.Sincerely,Josephine SuarezGeneral Manager

10/10 Excellent

JAN L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and facility were both excellent
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Jan,Thank you for taking the time to provide your review of Hilton Garden Inn Carlsbad Beach. We are thrilled to hear you had a fantastic experience. Excellent staff and facilities are exactly what we aim for, and we are so glad you enjoyed them both. We look forward to welcoming you back again soon.Sincerely,Josephine SuarezGeneral Manager

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness, amenities
Stayed 4 nights in May 2024

10/10 Excellent

Gabriella

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel great area!
Stayed 6 nights in Apr 2024
Response from General Manager on 9 May 2024
Dear Gabriella,Thank you for taking the time to provide your review of Hilton Garden Inn Carlsbad Beach. We are thrilled you enjoyed your stay. A great location and comfortable accommodations are what we strive for, so it is wonderful to hear we met your expectations. We hope to welcome you back again soon!Sincerely,Josephine SuarezGeneral Manager

10/10 Excellent

Oscar

Liked: Cleanliness, property conditions & facilities
Ocean
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Oscar,Thank you for the five-star review! We're thrilled that you had a positive experience with us, and we hope the ocean added a special touch to your stay. We look forward to welcoming you back to Hilton Garden Inn Carlsbad Beach for another wonderful visit by the sea!Sincerely,Josephine SuarezGeneral Manager

4/10 Poor

Nereyda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only positive review is that It was at a good location. It was overpriced for the quality of the hotel. The beds were very uncomfortable. There was a vent in our restroom that would make a big bang everytime you opened the restroom door.The pool was not clean and there wasn't any clean towels to dry off. Due to an event that was going on my family was limited to the amenities the hotel offered. The breakfast buffet only offered 4 basic things and was not worth the $22.
Stayed 4 nights in May 2024
Response from General Manager on 9 May 2024
Dear Nereyda, Thank you for taking the time to share your feedback. While we're happy to hear that our superb location was the highlight of your stay, we're sincerely sorry that, otherwise, we didn't meet your expectations. Your feedback is important as we work to continually improve our guests' experience. We hope to welcome you back for a more gratifying stay in the future. Sincerely,Josephine SuarezGeneral Manager

4/10 Poor

Rosalinda

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our room was dirty upon entry and housekeeping had to be called to return twice. This was due to garbage with old food being left under the beds and chairs. Upon our third day when housekeeping was requested, they did not replace cups, coffee, creamers, etc. The metal bed frames were exposed on the ends and extended into walking areas enough to catch your ankles and this was the accessible room.
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Rosalinda,I'm truly sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are our top priorities, and we're sorry to learn that we fell short of meeting your expectations. We apologize for the cleanliness issues and the inconvenience you encountered with housekeeping. Your feedback is invaluable, and we will address these issues with our team to rectify them promptly. Additionally, I apologize for any inconvenience caused by the exposed bed frames in the accessible room. We appreciate your understanding and hope to have the opportunity to welcome you back for a stay that meets our standards and yours in the future. Sincerely,Josephine SuarezGeneral Manager

8/10 Good

German

Stayed 1 night in Apr 2024

2/10 Terrible

Nehal

Travelled with family
Disliked: Staff & service, amenities
The staff was very rude and racist. While checking in & check out the reception were unpleasant We ask for hot water for tea but they would not fill the pot Restaurant were closed very early
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Nehal,Thank you for taking the time to leave a review. We are disturbed to hear about the unpleasant service you received and encourage you to reach out to us so may we learn more about this incident and immediately correct it. We'll use your feedback to help us improve the experience of future guests, and apologize for any inconvenience faced during your stay.Sincerely,Josephine SuarezGeneral Manager

8/10 Good

Yue, West Linn

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Stayed 1 night in Apr 2024

8/10 Good

Robert Lee

Stayed 5 nights in Apr 2024

8/10 Good

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view is beautiful❤️
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Carmen,The view is beautiful, and we're so pleased it helped make your stay at Hilton Garden Inn Carlsbad Beach memorable. Please come see us again the next time you're in the area.Sincerely,General Manager

8/10 Good

Johanna, La Verne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Stayed 2 nights in Apr 2024

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very friendly better than i expected place.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Philippe,Thank you so much for choosing to stay with us at Hilton Garden Inn Carlsbad Beach. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. It was a pleasure to host you, and we hope you'll choose to visit us again in the future.Sincerely,General Manager

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Beautiful oceanfront location.
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Denise,It was a pleasure to welcome you to Hilton Garden Inn Carlsbad Beach. Situated just across from the beach, our hotel provides a terrific location for a getaway! Thank you for being our guest, and come back again!Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Roy

Stayed 1 night in Mar 2024

8/10 Good

Yevette

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very pretty, quiet and peaceful. It seemed fresh and new (or newly remodeled). It is right across the street from the ocean bluffs with a lovely walking/running path that runs for miles up the coast into Carlsbad Village. The staff was very nice. The restaurant and bar were a bonus!
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Yevette,Thank you for choosing Hilton Garden Inn Carlsbad Beach! Our team is delighted you received excellent service and enjoyed our beautiful location. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Ryan

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

ROERT

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
STAFF WAS RUDE AND NOT VERY NICE. THE TV DIDN'T WORK AND THE OVERALL EXPERIENCE WAS TERRIBLE. I WON'T STAY THERE AGAIN.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Roert,Thank you for taking the time to share your experience. We strive for excellence and clearly missed the mark during your stay regarding service and amenities, such as the television. We will work to address these matters and hope you will allow us an opportunity to improve your perception of our hotel.Sincerely,Cipriano TalaveraFront Office Manager

4/10 Poor

zach

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Air conditioning did not work or was fake , thermostat was set to 60 was 70 plus in room . Shower water was not hot enough, warm at best ,
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Zach,We greatly appreciate your feedback. Your comments regarding our amenities are important to us and we will be sure to have our maintenance team look into your feedback further so that they can make changes where necessary. It would be a pleasure to host you again, we hope to see you soon. Sincerely,Cipriano TalaveraFront Office Manager

6/10 Okay

Edward

Stayed 1 night in Feb 2024

8/10 Good

Chase

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. Staff were friendly and welcoming.
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Chase,Thank you for allowing Hilton Garden Inn Carlsbad Beach to host your recent stay. We're happy to hear you appreciated our clean and comfortable accommodations, as well as the friendly hospitality our team provided. We're grateful for your kind comments, and we hope to have the pleasure of your company the next time you're in the area.Sincerely,Cipriano TalaveraFront Office Manager

8/10 Good

Delio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Morgan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Clean. Friendly staff. My only complaint - you need a car to be able to access nearby areas as nothing really walkable to hotel; however, price to park at hotel was ridiculous.
Stayed 4 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Morgan,Thank you for taking the time to share your experience at Hilton Garden Inn Carlsbad Beach. We're glad you found our property well-kept and experienced friendly service from our team. We apologize for any inconvenience caused by the need for a car to access nearby areas and your concern regarding parking. Your comments will be shared with our team for consideration as we strive to improve our guest experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Cipriano TalaveraFront Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
We love the location.
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Denise,We're thrilled you enjoyed our location. Our team cherishes providing guests with an exceptional experience, and your appreciation fuels our commitment to continue delivering memorable stays. We eagerly await your next visit to Hilton Garden Inn Carlsbad Beach.Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Location, Mediocre Hotel
The Hotel is located on the coast steps from a coastal walk. The outdoor amenities were also really nice. We had great weather so we were outside most of the time. The room was clean but the air conditioner was a problem and the TV controller was a nightmare. I also had a massive problem with the fitness center. For a large hotel it was tiny! With 5 people in it at one time it was near to impossible for us to all work out undisturbed. There was not enough machines or space.
Stayed 3 nights in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Josephine,Thank you for allowing Hilton Garden Inn Carlsbad Beach to host your recent visit. We're delighted to hear you enjoyed our great location on the coastal walk and all the outdoor amenities available, as well as our clean accommodations. However, we're sorry for any issues you encountered with the air conditioning in your room and with the television remote; we will address these with our maintenance team to ensure improvements are made. Your feedback regarding the size of the fitness center is gratefully received and allows us to continually review guest satisfaction. We appreciate your positive rating, and we hope to have the opportunity to welcome you back on your next visit to the area.Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Mark, Las Vegas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location right across from the ocean.
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Mark,Thank you for your kind words! We take great pride in providing a picturesque setting, and we hope you had a wonderful time soaking in the views and experiencing all our location offers. It would be a pleasure to welcome you back to Hilton Garden Inn Carlsbad Beach for another memorable stay in the future!Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Lori,Thank you for your kind words! Our team takes great pride in providing exceptional service, and your recognition is greatly appreciated. We look forward to welcoming you back to Hilton Garden Inn Carlsbad Beach and offering the same warm and supportive experience on your next visit.Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Larry Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Colleen

I’m the ocesn
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Colleen,It was a pleasure hosting you at Hilton Garden Inn Carlsbad Beach during your recent stay. Thank you for leaving your kind review and we can't wait to see you again for another five-star stay.Sincerely,Cipriano TalaveraFront Office Manager

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sunset view was nice.
Stayed 2 nights in Jan 2024
Response from General Manager on 3 Feb 2024
Dear Lisa,We are delighted you had the chance to view a gorgeous sunset during your stay, and we trust you rested peacefully and were treated well by our friendly staff. Hosting you at Hilton Garden Inn Carlsbad Beach was our pleasure, and we hope you'll revisit us for an experience worthy of a five-star rating. Sincerely,Cipriano TalaveraFront Office Manager

4/10 Poor

Josh

Stayed 3 nights in Jan 2024

6/10 Okay

Mihir

Stayed 2 nights in Jan 2024

6/10 Okay

Matthew, Lynwood

Travelled with family
Liked: Staff & service, property conditions & facilities
Place was nice but mini fridge didn’t work n they charge nightly parking.
Stayed 2 nights in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Matthew,Thank you for your review. We regret to learn that you were not fully satisfied with your recent experience. We'll be sure to have maintenance take a look at the mini fridge in your room to ensure everything functions as it should. Additionally, please know that parking fees have become an industry standard, especially in major cities, and our prices are competitive. It was a pleasure having you here, and we wish you safe travels. Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort feel yet close to everything
Very close to everything including the beach but far enough away from things to have a tranquil resort feel. The restaurant and amenities like the pool, gym, and hot tub were perfect and you didn’t have to leave really. Perfect place to get away.
Stayed 2 nights in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Monica,It warms our hearts to hear that our amazing amenities and prime location were perfect for your needs. Thank you so much for the review and we hope you'll join us again soon. Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like that my ocean view room was ground floor ...When I booked I had no way of knowing ..they moved us to a 3rd floor courtyard view which was satisfactory. All in all a great experience
Stayed 2 nights in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Norman,Thank you for joining us at Hilton Garden Inn Carlsbad Beach. Although it's unfortunate your first room wasn't what you had hoped for, it was our pleasure to offer you another option. Despite this, we're glad you had a great experience at our hotel. Come back again!Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was clean and very spacious. The hotel was beautiful and directly across the street from the ocean.
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Cindy,Thank you for choosing Hilton Garden Inn Carlsbad Beach and for sharing your delightful, five-star review. We are thrilled you were impressed with our clean, spacious accommodations and great location so close to the ocean. It would be an honor to welcome you back any time you're looking for another lovely getaway.Sincerely,Cipriano TalaveraFront Office Manager

8/10 Good

KEVIN JAMES

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property is located well for easy access to freeway, next to beach and places to eat. There is a charge for parking that is not noted on Expedia, that I saw.
Stayed 3 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Kevin,Thank you for taking a moment to share your thoughts with us about your recent stay. We’re glad to know that our location met your expectations, but we’re saddened to hear that the parking fee was not something you were expecting. We apologize for any misunderstanding this may have caused. Thanks again for your feedback, and we hope you consider staying with us again.Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Roger

Stayed 1 night in Jan 2024

10/10 Excellent

Varton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach right across the street! We had a great time.
Stayed 3 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Varton,It was such a pleasure to welcome you to Hilton Garden Inn Carlsbad Beach! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for your perfect rating, and we hope you return soon.Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

jenniferfd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the coast. Enjoyed walking
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Jennifer,We're delighted by your outstanding review of Hilton Garden Inn Carlsbad Beach! It's wonderful that you enjoyed our fantastic location, and we're proud it helped make your stay exceptional. Many thanks for your thoughtful compliments, and we hope to see you again.Sincerely,Cipriano TalaveraFront Office Manager

10/10 Excellent

Francisco III

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024