Premium Room, 2 Queen Beds, Balcony, Pool View | View from room

Reviews of Carlsbad By The Sea Hotel

3 out of 5
Carlsbad By The Sea Hotel
850 Palomar Airport Road, Carlsbad, CA

Reviews

7.6

Good

Rating 10 - Excellent. 510 out of 1379 reviews" "
Rating 8 - Good. 347 out of 1379 reviews" "
Rating 6 - Okay. 251 out of 1379 reviews" "
Rating 4 - Poor. 157 out of 1379 reviews" "
Rating 2 - Terrible. 114 out of 1379 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kaelin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed at this property for my business trip. I enjoy the restaurant around the property and the amenities the hotel provides. The hotel staff is friendly and answered all my questions staying at this property. I especially like the ease and access of parking since I need to bring a large truck or trailer for my trips.
Stayed 2 nights in May 2024

6/10 Okay

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
The stomping above
Stayed 2 nights in May 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the facility and the area. Wish we could have stayed longer.
Stayed 1 night in Mar 2024
Response from Esequiel on 21 May 2024
Thank you for taking the time to leave us such a wonderful review. We as a team are delighted that you enjoyed our services. Our dedicated staff will be pleased to learn of your high praise. We also look forward to serving you again in the future here at Carlsbad by the Sea Hotel. Thank you, once again, for your kind words.

10/10 Excellent

Necias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied.
Stayed 4 nights in May 2024
Response from Esequiel on 21 May 2024
Thank you for taking the time to leave us such a wonderful review. We as a team are delighted that you enjoyed our services. Our dedicated staff will be pleased to learn of your high praise. We also look forward to serving you again in the future here at Carlsbad by the Sea Hotel. Thank you, once again, for your kind words.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Food all around the hotel which was amazing! Room was comfortable. Motel quality inside room. My only complaints are that there was mold in the bathroom and smell of toxic cleaners was overwhelming when we first came into the room. Thank goodness for the sliding patio door though to air it out. I’m sensitive to those 2 things. Overall good experience for 1 night.
Stayed 1 night in May 2024
Response from Esequiel on 21 May 2024
Thank you for taking the time to leave us a review. We look forward to hosting your next stay here at Carlsbad by the Sea Hotel.

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to downtown
Stayed 1 night in May 2024
Response from Esequiel on 21 May 2024
We are delighted to hear that you enjoyed your stay with us here at Carlsbad by the Sea Hotel. Thank you for your feedback.

6/10 Okay

Cecilia

Travelled with family, Travelled with family and small children
Liked: Staff & service
The location was great; the hotel was walking distance to shopping and food. They also provide transportation to Legoland.The Flower Fields are also located across the street. The area and property itself is really nice. Just a few issues with the room. The bathroom was a bit deteriorated with the faucets, toilet, and sink in bad condition. There was a roach shell in the bathroom. The room and beds were updated. No fridge though and our TV was missing a cable. Th maintenance guy came quickly to fix it. Undecided if I would stay here again.
Response from Esequiel on 21 May 2024
On behalf of my entire team, we're extremely sorry to hear that your stay was inadequate. We hope to have the opportunity to make a more positive, lasting impression in the near future.

6/10 Okay

TERESA

Travelled with family and small children
Liked: Staff & service
We didn't like that we had the upstairs room when we had two toddlers and a large luggage to haul. There was no elevator. Our bed seem to need to be removed placed, it feels hallow. Other than that, its a good location and clean (even though its older).
Stayed 1 night in May 2024
Response from Justine on 20 May 2024
Thank you for sharing your experience with us, Teresa. We apologize for any inconvenience caused by the lack of an elevator and the placement of your room. We understand the challenges of traveling with toddlers and luggage, and we regret that we were unable to accommodate your needs more effectively on this occasion. Your feedback regarding the bed will be addressed promptly to ensure the comfort of our guests in the future. We're glad to hear that you found our location convenient and our facilities clean. Should you choose to stay with us again, please don't hesitate to reach out in advance, and we'll do our best to arrange a more suitable room for your family.

6/10 Okay

Jeff

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Justine on 20 May 2024
Thank you for your feedback, Jeff. We hope you enjoyed your stay with us.

8/10 Good

Tatum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wasn’t bad
Stayed 3 nights in May 2024
Response from Justine on 19 May 2024
Thank you for rating our hotel, Tatum! We appreciate you for staying with us and we hope to welcome you back again soon.

10/10 Excellent

Teo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean staff was friendly walking distance from Legoland
Stayed 2 nights in May 2024
Response from Esequiel on 15 May 2024
Thank you for taking the time to leave us a review. We look forward to hosting your next stay here at Carlsbad by the Sea Hotel.

6/10 Okay

Maria

Liked: Cleanliness, staff & service
The property is fine. The rooms are outdated.
Stayed 1 night in May 2024
Response from Esequiel on 17 May 2024
Your insight is integral to our ability to continue to improve our service. Thank you for your feedback.

8/10 Good

MARI

Travelled with family and small children
Liked: Cleanliness, staff & service
Its convenient for everything and comfortable. Dislike the Amenity Fees $12.00 USD, we didn't use it and I'm surprise upon check in.
Stayed 1 night in May 2024
Response from Justine on 14 May 2024
Thank you for your feedback.

8/10 Good

Kaelin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here on a business trip and enjoyed my stay. The staff was friendly, pleasant, and accommodating. I also enjoyed the hotel amenities, shopping, and restaurants around the resort. I will try to rebook this establishment again.
Stayed 2 nights in May 2024
Response from Justine on 14 May 2024
Our staff will be greatly appreciative if your kinds words. We very much look forward to hosting your next stay in Carlsbad.

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here about three times. Friendly staff, easy check-in, safe area, and central location. No frills but clean and great location. Right across the street from the outlets and the flower fields. A lot of choices around for eating, from fast food to seafood. We enjoy the Windmill food court which is on the same property.... You can get some drinks and everything we've tried has been pretty good, a little pricey but nice atmosphere and good quality food. Quick drive to the ocean.
Stayed 1 night in May 2024
Response from Justine on 11 May 2024
Thank you so much for your loyalty and for taking the time to share your experience with us, Annette! We appreciate your kind words about our friendly staff, convenient location, and clean facilities. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

8/10 Good

Jozef

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and across the street from outlet stores
Stayed 2 nights in May 2024
Response from Justine on 11 May 2024
Thank you so much for your review, Jozef! We are glad to hear that our facilities were clean and our location was convenient to the outlet stores. We appreciate your feedback and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed for a night on business and loved the quick check in and service of the staff. Super quiet with lots of good food options and conveniently located.
Stayed 1 night in May 2024
Response from Justine on 11 May 2024
Thank you so much for your positive feedback, Chris! We appreciate you for choosing us as your hotel of choice and we look forward to seeing you again soon.

8/10 Good

Danyela, Redding

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We loved the location of this hotel to see the Flower Fields in Carlsbad. We had a very nice time at the pool which is heated. The front desk staff were very nice. Everything was great except the bathroom of our room had fecal splatters on the wall that we had to clean up.
Stayed 2 nights in Apr 2024
Response from Justine on 11 May 2024
Thank you for sharing your feedback with us, and we're thrilled to hear that you enjoyed the location of our hotel and had a pleasant time at the pool. However, we're deeply sorry to hear about the cleanliness issue you encountered in your room's bathroom. This is certainly not the experience we aim to provide, and we apologize for any discomfort or inconvenience it caused during your stay.Please know that we take cleanliness and hygiene very seriously, and we will address this matter with our housekeeping team to ensure that it doesn't happen again in the future. We apologize once again and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Deanna

Liked: Cleanliness
We would stay there again. Had a great time!!!!
Stayed 2 nights in Apr 2024
Response from Justine on 7 May 2024
Thank you so much for your great feedback and comments, Deanna! We appreciate you for being our guest and we look forward to seeing you again.

4/10 Poor

Todd

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance to the flower fields. What i didn’t like was the uncomfortable beds, half the television channels had no volume, and my door was pushed open early in the morning. I’m assuming that was housekeeping, even though I had the do not disturb tag on the door.
Stayed 1 night in Apr 2024
Response from Justine on 11 May 2024
Thank you for sharing your feedback with us. We're glad to hear that our location was convenient for your visit to the flower fields. However, we're truly sorry to hear about the issues you experienced during your stay. Please accept our sincerest apologies for the uncomfortable beds and the inconvenience with the television channels. Additionally, we deeply regret the disturbance caused by the housekeeping incident despite the DND sign on your door. We appreciate your valuable feedback as it helps us improve our services. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly.

6/10 Okay

Todd

Liked: Staff & service
Disliked: Property conditions & facilities
The place is really beat up and run down, looks like they are planning a renovation as we speak but for now I would not stay there again unless thing where fixed up. as well they offer a wedding service which makes for some noise when the reception is over and the guest head for there rooms.
Stayed 4 nights in Apr 2024
Response from Justine on 11 May 2024
Thank you for taking the time to share your experience with us, Todd. We appreciate your feedback and apologize for any inconvenience caused by the current condition of our property. We are actively working on renovations to enhance our guestrooms and improve the overall experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Justine on 1 May 2024
Thank you for your honest feedback, Lisa. We hope you enjoyed your stay with us.

8/10 Good

Jacqueline

Travelled with family and small children
Liked: Staff & service
I liked the location of the property. However, the Jacuzzi and the pool were a bit dirty/moldy and there were no towels in the pool area. 8.5/10 for me.
Stayed 1 night in Apr 2024
Response from Justine on 29 Apr 2024
Thank you for your feedback, Jacqueline! We're glad to hear that you enjoyed the location of our property. We apologize for any inconvenience caused by the cleanliness of the Jacuzzi and pool area, as well as the absence of towels. Your comments have been noted, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for an even better stay.

8/10 Good

Erika D.

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Justine on 28 Apr 2024
Thank you for your response, Erika! We appreciate you for staying with us.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property very clean and easy assist
Stayed 1 night in Apr 2024
Response from Justine on 28 Apr 2024
Thank you so much for your rating and feedback, Kevin. We are so grateful to hear that you enjoyed your stay with us.

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and good value.
Stayed 1 night in Apr 2024
Response from Justine on 28 Apr 2024
Thank you so much for your awesome rating and comment, Crystal! We are glad to hear we exceeded your expectations. We hope we get the chance to see you again soon!

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, quiet and clean
Stayed 1 night in Apr 2024
Response from Justine on 28 Apr 2024
Thank you so much for your perfect score and comment, Selene. We are happy to hear you enjoyed your stay with us.

4/10 Poor

Debra

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was super nice and I hate to leave a bad review BUT the conditions within my room were less than satisfactory. Our thermostat was broken so it was freezing upon arrival and difficult to navigate. Our toilet would run non stop. The room had a smell. There was a lot of hair in our tub upon arrival. There were cobwebs in the bathroom, a lot of dust in the vents and our shower was clogged - I had to pull out a HUGE wad of hair from the drain with a plastic fork. It was disgusting. The alarm clock didn’t work and the outlets are not convenient. The lock on our door was hanging by a thread and you could hear the body traffic outside. I did not report any of this because I can deal but it was not a good experience.
Stayed 2 nights in Apr 2024
Response from Esequiel on 24 Apr 2024
Thank you for your candid feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality of standards for our customers. It will be our goal to address these issues to prevent any future occurrences. We hope you will give us an opportunity to better serve you in the future.

6/10 Okay

Lori

Disliked: Cleanliness
Property was run down. Room was relatively clean, but needed a good thorough cleaning of the floors and rusting bathroom fixtures.
Stayed 1 night in Apr 2024
Response from Esequiel on 24 Apr 2024
We appreciate you staying with us and sharing your experience. Thank you for your time.

10/10 Excellent

Sabrina

Stayed 1 night in Apr 2024
Response from Justine on 11 May 2024
Thank you so much for your perfect score, Sabrina! We truly appreciate your feedback.

6/10 Okay

Jeff

Travelled with family
Love the pool and the food court!
Stayed 1 night in Mar 2024
Response from Justine on 21 Apr 2024
Thank you for your response, Jeff! We are glad to hear you enjoyed our pool and the Windmill Food Hall. We hope we can provide you with a better experience to earn a perfect score next time. Thanks for staying with us!

8/10 Good

Sandra

Liked: Property conditions & facilities
The property is located across from the Carlsbad outlet shopping. Nice lunch spots, Rubys Diner, Starbucks and Jersey Mikes. There is a food court attached to the property with several options and a full bar with outdoor seating! Transportation to LEGOLAND is available. The rooms are updated and clean.
Stayed 1 night in Apr 2024
Response from Justine on 20 Apr 2024
Thank you so much for your wonderful feedback, Sandra! We are so happy you found our location convenient and close to eateries and enjoyed using our Legoland shuttle. We really hope we get the chance to see you again if your travels return to Carlsbad.

4/10 Poor

Ann

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and dated
Stayed 2 nights in Apr 2024
Response from Justine on 16 Apr 2024
We're truly sorry to hear about your dissatisfaction with the cleanliness and condition of our facilities, Ann. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide you with a better experience in the future.

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Great location, restaurants close by, LEGOLAND 5 minutes away, Carlsbad outlets right across streets.
Stayed 3 nights in Apr 2024
Response from Justine on 13 Apr 2024
Thank you so much for your great feedback, Daniel! We are so appreciative that you decided to stay with us and we are so glad you enjoyed our convenient location to Legoland and the outlet mall. We truly hope you return in the future.

8/10 Good

Reginald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is a bit outdated but looks like they are in the process of renovating
Stayed 2 nights in Apr 2024
Response from Justine on 12 Apr 2024
Thank you for your honest review, Reginald! We are excited to share that we are in the process of renovating our buildings in order to provide more modern and comfortable guestrooms. We hope next time you stay with us, you will be able to enjoy the updates we have made to our property. Thank you again for your feedback!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful. The room was quiet. Couldn't hear freeway traffic, which the I-5 was behind the property. The room was clean. Would definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Justine on 12 Apr 2024
Thank you so much for your positive feedback and rating, Anita! We are so happy to hear you enjoyed your guestroom, the property and location. We look forward to seeing you again next time your travels return to Carlsbad.

6/10 Okay

Ciria

Stayed 1 night in Apr 2024
Response from Justine on 28 Apr 2024
Thank you for your rating, Ciria!

4/10 Poor

Aracely

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean. Floors were dirty. Hair in the tub, water would barely drain. There was a smell to the room and had to sleep with the sliding door open just to let it vent out. Old and dingy, not worth the price. Would not stay there again nor would I recommend to anyone...oh and WiFi doesn't work.
Stayed 1 night in Apr 2024
Response from Justine on 7 Apr 2024
I'm sorry to hear about your experience during your stay with us, Aracely. Please accept our sincerest apologies for the cleanliness issues you encountered, as well as the inconvenience with the drainage, odor, and wifi. This does not reflect the standard of service we aim to provide to our guests.We take feedback seriously and have addressed these concerns with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

carlos

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Justine on 6 Apr 2024
Thank you so much for your perfect score, Carlos! We are so happy to hear you enjoyed your stay with us and we cant wait to welcome you back in the future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they do not allow smoking on properties. We had someone smoke below us and twice they told him. Thankfully. We have a family member with asthma and they stopped him
Stayed 2 nights in Apr 2024
Response from Justine on 5 Apr 2024
Thank you for your positive feedback regarding our no-smoking policy, Larry. We understand the importance of maintaining a healthy environment for all our guests and we're glad to hear that our team promptly addressed the situation to prevent further issues. We are happy to know this did not entirely affect your positive experience and we hope we get the chance to see you again in the future.

10/10 Excellent

KELLY, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed here 1 night but the staff was really friendly when we checked in and we checked in late after check in time. We were by the pool but it was quiet and our room was clean and cozy.
Stayed 1 night in Mar 2024
Response from Justine on 5 Apr 2024
Thank you so much for your awesome rating, Kelly! We are so glad to hear that our staff was accommodating and your guestroom was clean and cozy for you. We strive to provide excellent service and a clean environment for guests like yourself and we appreciate you for providing us great feedback.

10/10 Excellent

Ankit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and free shuttle to legoland!
Stayed 3 nights in Mar 2024
Response from Justine on 5 Apr 2024
Thank you so much for your great rating and comment, Ankit! We are happy to know that our Legoland shuttle was convenient for you and your family. We hope you choose us again next time your travels return to Carlsbad.

4/10 Poor

Edna

Stayed 2 nights in Mar 2024
Response from Justine on 22 Apr 2024
Thank you for your honest feedback, Edna. We appreciate your review.

8/10 Good

laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location m, love that they provide shuttle to lego land. Rooms does have an odd smell wjen you first walk in but once you air room out its fine. So many walkable areas. Would recommend!
Stayed 3 nights in Mar 2024
Response from Justine on 5 Apr 2024
Thank you for sharing your experience and mentioning the convenience of our location and shuttle to Legoland. We appreciate your feedback regarding the initial smell in your guestroom and we apologize for any inconvenience caused. However, we're delighted to hear that you enjoyed exploring the walkable areas nearby and would recommend us. We look forward to welcoming you back in the future!

8/10 Good

Karlo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to attractions and services
Stayed 1 night in Mar 2024
Response from Justine on 5 Apr 2024
Thank you for your feedback, Karlo! We are glad to know that our convenient location to attractions and services was a plus and we are happy to hear that you enjoyed your stay.

6/10 Okay

Fernando

Travelled with family
Liked: Property conditions & facilities
The bed mattress was really firm, almost too hard for my back. Didn't really sleep comfortable.
Stayed 1 night in Mar 2024
Response from Justine on 7 Apr 2024
Thank you for sharing your feedback with us, Fernando. We apologize for any discomfort you experienced due to the firmness of the mattress during your stay. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our accommodations and comfortability for our guests'. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Marco

Travelled with family
Great location
Stayed 2 nights in Mar 2024
Response from Justine on 5 Apr 2024
Thank you for your perfect score, Marco! We are so happy to hear you enjoyed our convenient location and we hope we get the chance to welcome you back in the future.

4/10 Poor

Jeff

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The motel is old. It needs a full upgrade. It’s noisy and really dark inside. It’s also really far away from the beach despite its name and location on the map. Staff was nice though.
Stayed 1 night in Mar 2024
Response from Justine on 5 Apr 2024
Thank you for taking the time to share your feedback with us, Jeff. We apologize that your experience did not meet your expectations. We understand the importance of maintaining our property to the highest standards and will certainly take your comments into consideration while we make improvements. We're glad to hear that our staff provided friendly service during your stay and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Elizabeth

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Justine on 5 Apr 2024
Thank you for your feedback, Elizabeth. We appreciate you for staying with us.

10/10 Excellent

pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place my kids enjoyed a lot thank you
Stayed 2 nights in Mar 2024
Response from Justine on 5 Apr 2024
Thank you so much for your perfect score, Pamela! We are so happy to hear that you and your kids enjoyed your stay with us and we cant wait to welcome you back in the future.