Terrace/patio
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Reviews of Springhill Suites by Marriott Carle Place Garden City

3 out of 5
Springhill Suites by Marriott Carle Place Garden City
20 Westbury Avenue, Carle Place, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1005 reviews" "
Rating 8 - Good. 219 out of 1005 reviews" "
Rating 6 - Okay. 73 out of 1005 reviews" "
Rating 4 - Poor. 49 out of 1005 reviews" "
Rating 2 - Terrible. 41 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sheri, Lambertville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff did an amazing job of helping us with everything. Beautiful place.
Stayed 3 nights in May 2024

10/10 Excellent

Illaben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay! The staff were beyond friendly and professional.
Stayed 4 nights in May 2024

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very nice suites. Friendly staff
Stayed 1 night in May 2024
Response from Hotel Management on 22 May 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful area!
Stayed 3 nights in May 2024
Response from Hotel Mangement on 19 May 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 Good

Cynthia

Staff did a good job
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
Thank you for your wonderful review! We hope to see you again soon!

6/10 Okay

Robert John

Great spot excellent friendly staff, rooms spacious and usable with multiple people.
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Thank you so much for your review Robert! We hope to see you again soon!

10/10 Excellent

Pablo E

Liked: Staff & service, property conditions & facilities
I like the place
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Thank you for the great review Pablo! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

10/10 Excellent

Thomas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in May 2024
Response from Hotel Management on 7 May 2024
Thank you for your wonderful review! We hope to see you again soon!

10/10 Excellent

Vahsary, Lowell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room was clean. No weed smell like other hotels. Breakfast was decent. Stayed on the 1st floor. Quiet.
Stayed 2 nights in May 2024
Response from Hotel Management on 6 May 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 Excellent

sylvia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room is clean!
Stayed 1 night in May 2024
Response from Hotel Management on 6 May 2024
Thank you for your 5/5 review! We are thrilled to see that you enjoyed your stay with us so much. We hope to see you again soon!

10/10 Excellent

Rory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choices for breakfast.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you so much for your 5/5 review! We hope to welcome you back soon!

10/10 Excellent

Kenneth

It’s a great place to stay very comfortable the beds are amazing
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for the great review Kenneth! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located a short drive from Roosevelt Field this hotel was very clean and room are comfortable. The staff is friendly and accommodating, and the free breakfast had a good variety of items
Stayed 3 nights in Apr 2024
Response from Hotel Managment on 29 Apr 2024
Thank you for your review! We appreciate the perfect rating and we hope to see you again soon!

10/10 Excellent

GUNO, Rockville

Travelled with family and small children
The facility is very well maintained and the staff is friendly.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and easy to get to stores & restaurants
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you so much for your review Deanna! We hope to see you again soon!

10/10 Excellent

Rodolphe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 Excellent

Samantha

Stayed 1 night in Apr 2024

2/10 Terrible

mireyda

Stayed 4 nights in Mar 2024
Response from Hotel Management on 29 Apr 2024
Thank you for taking the time to share your feedback regarding your most recent stay with us.

10/10 Excellent

Shawn

Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you so much for your review Shawn! We hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, secure and clean. Breakfast was great as well.
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 Good

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to a nearby activity.
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for the great review Lucinda! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Mangement on 1 Apr 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 Excellent

Emill, York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Hotel Mangement on 25 Mar 2024
Thank you for the great review Emill! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and the staff was very kind.
Stayed 1 night in Mar 2024
Response from Hotel Mangement on 25 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Tieg

Travelled with family
The hotel was very loud at nighttime and did not enforce quiet hours. Additionally there were several small ants in our hotel room. We did not carry in food with us, which makes me believe the problem was there before our stay. Will not be staying at this location again in the future.
Stayed 2 nights in Mar 2024
Response from Hotel Mangement on 21 Mar 2024
Thank you for taking the time to share your feedback regarding your most recent stay with us. Your feedback has been shared with the appropriate members of our leadership team to address. We hope to welcome you back soon.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 Good

Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
In general, it’s a nice hotel but quite a driving distance to JFK airport. The complimentary breakfast is good.
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you so much for taking the time out to review our hotel. We appreciate your feedback! We look forward to welcoming you back the next time you visit our area.

10/10 Excellent

kim

Stayed 1 night in Mar 2024
Response from Hotel Mangement on 2 Apr 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on 13 Mar 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 Excellent

Andre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet the breakfast options need improvement
Stayed 4 nights in Mar 2024
Response from Hotel Mangement on 11 Mar 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again! We are looking into new food items for the changing season.

2/10 Terrible

Jessica P

Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for choosing to stay with us! We appreciate your honest feedback and hope to welcome you back soon.

10/10 Excellent

Lynn

Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for your wonderful review! We hope to see you again soon!

8/10 Good

d, Syracuse

Travelled with family, Travelled with partner
Liked: Cleanliness
Property was ok. I didn't like that the hotel took a $250 hold on my credit card up front. Also when i went for breakfast - which ended at 10, I tried getting some juice while the attendant stoody by chatting. the pump didn't work because they turned it off exactly at 10 and it was about 2 minutes after 10. Even thought the attendant was standing there, she made no effort to help or make any exception. Instead, she was quick to point out that breakfast ended at 10, with no remorse or apology. WHile i understand rules, I also understand customer service and how important it is to convey to the customer that they are valued. I did not feel valued. Rather, I felt like an inconvenience. Additionally, the water for the bathroom shower took a really long time to heat up, so much so that I thought the hot water didn't work.
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Mar 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Mangement on 26 Feb 2024
Thank you so much for your 4/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 Good

ROCIO

Stayed 1 night in Feb 2024
Response from Hotel Mangement on 21 Mar 2024
Thank you so much for your 4/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Hotel Mangement on 26 Feb 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 22 Feb 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel but we had extremely loud neighbors above us and nothing was really done about it.
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you for choosing to stay with us! We appreciate your honest feedback and hope to welcome you back soon.

6/10 Okay

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
This was just an average stay at a hotel for the night. I booked it because of the indoor pool and traveling with four teenagers. We got there and the pool was out of service. They should disclose that when booking. Also, the hot water took about ten minutes to actually get hot. The toilet paper is almost not within reach from the toilet. Pillows were awfully flat.
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you for taking the time to share your feedback regarding your most recent stay with us. Your feedback has been shared with the appropriate members of our leadership team to address. We hope to welcome you back soon.

8/10 Good

JOHN

Liked: Staff & service
Easy parking with various malls around in the area, lots of dining options. Great check in staff.
Stayed 1 night in Feb 2024
Response from Hotel Management on 1 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

karen, westerly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is the best I have had. My compliments to the chef.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Feb 2024
Thank you for your wonderful review! We hope to see you again soon!

2/10 Terrible

shatia

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you for choosing to stay with us! We appreciate your honest feedback and hope to welcome you back soon.

10/10 Excellent

Suki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful and tranquil stay.
My family and i had a very peaceful and tranquil stay. Most times i didn’t want to leave the room for much of anything. My family and I will be staying at this hotel again. Thank you.
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Thank you for your 10/10 review! We are thrilled to see that you enjoyed your stay with us so much. We hope to see you again soon!

6/10 Okay

Sophie-Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is only housekeeping every other day. We were not informed of this at checkin. Only discovered when we returned the next evening to an unmade room Had to return to front desk for fresh towels to use the next morning. Only then was I informed that there was not daily housekeeping. Very disappointed.
Stayed 3 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Thank you for your honest review. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. As per Marriott cleanliness standards and confirmation details, housekeeping is provided every other day unless otherwise requested. If your travels find your way back to our hotel and you would like every day service, please feel free to confirm at check in and we would be happy to provide daily housekeeping services. My hope is the next time you are in the area, you will give use another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you for your 10/10 review! We are thrilled to see that you enjoyed your stay with us so much. We hope to see you again soon!

8/10 Good

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities
One of the rooms I reserved was missing the door handle to exit the bathroom. Other than that, the staff and the services were very good.
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you for choosing to stay with us Glenn! We appreciate your feedback and apologize for the issues with the bathroom, we will address this item with our leadership team. We hope to welcome you back soon.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for your 10/10 review! We are thrilled to see that you enjoyed your stay with us so much. We hope to see you again soon!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, new, modern and clean
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you for the great review Olga! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.