Comfort Quadruple Room, 1 Bedroom | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of ML Lodge

2 out of 5
ML Lodge
108 St Mary Street, Cardiff, Wales

Reviews

6.2
Rating 10 - Excellent. 20 out of 208 reviews" "
Rating 8 - Good. 63 out of 208 reviews" "
Rating 6 - Okay. 62 out of 208 reviews" "
Rating 4 - Poor. 33 out of 208 reviews" "
Rating 2 - Terrible. 30 out of 208 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service
Check-in was very easy. Room had everything i needed - suiltable for one or two nights stay in Cardiff. Located in the centre of Cardiff but very quiet from my room.
Stayed 1 night in Apr 2024
Response from Simon on 6 Apr 2024
Thank you so much Mandy for writing so nicely about us.I hope to see you again.Kind regards, Simon

6/10 Okay

Ian

Stayed 1 night in Jan 2024
Response from Simon on 9 Jan 2024
Thank you Ian for your rating.I hope you will consider staying with us again.Kind regards, Simon

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Walking distance from train station, castle, great pubs and restaurants. Rooms spacious and had everything you needed. Beds and pillows comfy but could have done with and extra blanket or two. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Chris on 9 Dec 2023
Thank you so much Leonard for your review.I do hope we get to welcome you again soon.Kind regards, Chris

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Chris on 24 Nov 2023
Thank you Matthew for your rating.Hopefully we shall see you again.Kind regards, Chris

10/10 Excellent

Ilhan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chris on 12 Nov 2023
Thank you very much for scoring us so highly.I hope we get to see you again.Kind regards, Chris

6/10 Okay

Tyron, Queens

Stayed 6 nights in Sep 2023
Response from Chris on 16 Oct 2023
Thank you Tyron for your rating.Hopefully we shall see you again.Kind regards, Chris

10/10 Excellent

BARTOSZ

Stayed 1 night in Apr 2023
Response from Chris on 7 Apr 2023
Thank you for such a brilliant rating.We hope to see you again.Kind regards, Chris

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean basic room at the heart of Cardiff. Enjoyed my stay.
Stayed 2 nights in Mar 2023
Response from Chris on 3 Apr 2023
Thank you Jonathan for your review.We enjoyed having you stay with us and hope to see you again.Kind regards, Chris

6/10 Okay

Mandie, Worcester

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Walking distance for central Cardiff
Stayed 1 night in Mar 2023
Response from Chris on 2 Apr 2023
Thank you for your review.I hope that we shall see you again.Kind regards, Chris

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
_
Response from Chris on 30 Mar 2023
Thank you Matthew for your rating.Hope to see you again.Kind regards, Chris

8/10 Good

Nikul

Liked: Property conditions & facilities, room comfort
Decent stay for what I paid. The location is great and right in the city centre and not far from the bus station as well as the train station. Slight smell of cigarette smoke on the bedding but apart from that it was a comfortable stay.
Stayed 2 nights in Feb 2023
Response from Simon on 20 Feb 2023
Thank you for your comments.I shall get the bedding checked.Hopefully we shall welcome you again in the future.Kind regards, Simon

8/10 Good

Barrie

Liked: Cleanliness, staff & service
Needed a bed for the night and thst was it.Basic but functional.Was quiet enough to sleep in city centrevlocation Check in/ out a breeze.Helpful,friendly staff in Gyros downstairs Would stay again.
Stayed 1 night in Jan 2023
Response from Chris on 30 Jan 2023
Thank you Barrie for your comments.We look forward to welcoming you again in the future.Kind regards, Chris

4/10 Poor

Octavio

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Excellent location with disappointing condition. Carpets should be replaced, at least.
Response from Chris on 25 Dec 2022
Thank you for your feedback.Kind regards, Chris

6/10 Okay

Oliver

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
ML Lodge
Convenient location but room was FREEZING with only single pane windows, a closet I could not use because it was smelling so bad of stale cigarette smoke, AWFUL decor and a bathroom I did not want to use because it was so scruffy and dirty feeling.
Stayed 1 night in Dec 2022
Response from Simon on 16 Dec 2022
Thank you for your review. I shall look into your comments and rectify.Kind regards, Simon

6/10 Okay

Petr

Business traveller
Liked: Cleanliness, staff & service
Location is perfect, rooms are totally OK but atrociously slow and unstable wifi signal ruins everything
Stayed 3 nights in Oct 2022
Response from Chris on 7 Oct 2022
I am really sorry about the Wi-Fi which is normally reviewed very well. I will get this looked at.Kind regards, Chris

8/10 Good

Lawrence

Travelled with group
Liked: Cleanliness, room comfort
Good if you want to party
Went for the wrestling with friends. Really convenient as it is right in the Main Street but…it is right on the Main Street so it is LOUD. With a group of friends out on the lash it’s perfect. Family intending to sleep maybe not but I found it comfortable and a great place to use as a base to enjoy the nightlife.
Stayed 1 night in Sep 2022
Response from Chris on 5 Sept 2022
Thank you Lawrence for your review.Hopefully we shall see you again.Kind regards, Chris

10/10 Excellent

Yolande

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location and especially for the price. Clean and comfortable would stay again.
Stayed 1 night in Aug 2022
Response from Chris on 31 Aug 2022
Thank you so much. This is great to read and we look forward to welcoming you back.Kind regards, Chris

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service
The door to the toilet didn’t close. I don’t mind, but you should know there are no elevators; there were 58 steps to reach our room. It was good for the price, and excellent location for nightlife and shopping; a decent walk to the waterfront where I enjoyed looking at several species of birds.
Stayed 2 nights in Aug 2022
Response from Chris on 4 Sept 2022
Thank you very much for your review. I am really pleased you have enjoyed your stay and hope to welcome you again in the future.Kind regards, Chris

8/10 Good

Nazeer ahmed

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Chris on 5 Aug 2022
Thank you very much for your great rating. I am really happy to receive it and hope to see you again. Kind regards, Chris

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Chris on 28 May 2022
Thank you John for such a great rating. Hopefully we shall see you again in the future. Kind regards, Chris

2/10 Terrible

Paul

Stayed 2 nights in Apr 2022
Response from Chris on 30 Apr 2022
I am sorry that you have not enjoyed your stay.

6/10 Okay

Kris

Stayed 1 night in Mar 2022
Response from Chris on 16 Mar 2022
Thank you Kris for your rating. Hopefully we shall see you again in the future.

4/10 Poor

Bethan

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Chris on 15 Mar 2022
I am very sorry that it seems you have not particularly enjoyed your stay.

2/10 Terrible

Dan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t have paid more than £5 if I knew how bad
Guys - Yes it is cheap, but there is cheap abs then there is not even paying that little should allow anyone to stay in such a disgusting , shocking environment . So it starts with checking in, this is a sign in the door saying to go to the Kebab shop next door to collect keys, and then it starts you go in, and immediately start the climb, if your lucky it’s only 20 stairs to climb, abs they are steep to. If you are in room 7 like us, that is 75 stairs to climb, which is carpeted by a carpet that your feet stick to, it is filthy, then you get to your room. The door had foot marks as if it had been kicked in many times, then the room - Woooow - No pictures in the wall and curtains hanging off the rail, the walls had holes in the plaster, and hand marks all over them, the TV the size of a postage stamp, and the electric heater that ‘cannot be legal’ the beds would of been more comfortable if mad of concrete, and the bedding even though washed was covered in old stains. Again the carpet was torn and filthy. Then to finish there was the bathroom, urghhhh, the shower just abs I mean just produced water when turned on, and again the floor was disgusting… and when leaving on seeing the cleaner with 12 toilet roles with a price ‘£1.69’ on it summed it up - then the disaster was finalised by dropping the keys back to the kebab shop You may wonder why no photo’s and the truth is I wanted no trace of this stay anywhere to be found, as it was simply awful. Not worth a £5 stay away
Stayed 1 night in Feb 2022
Response from Chris on 6 Feb 2022
Mmmmm so why not check out straight away? 🤔🤔 I am genuinely so sorry you have not enjoyed your stay but I think your comments are harsh to say the least.

4/10 Poor

colin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty place and lots of stairs with no lifts
Stayed 1 night in Jan 2022
Response from Chris on 14 Jan 2022
I am sorry that you have not enjoyed your stay

8/10 Good

David-sean

Stayed 4 nights in Jan 2022
Response from Chris on 10 Jan 2022
Than you David for your excellent rating. Hopefully we shall see you again. Kind regards, Chris

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting 😤
What a smelly and dirty place , stinks of damp throughout very steep stairs with ripped and stinking carpet , finally got to our room after what felt like a thousand steps , where do i start 1st woodwork dirty 2nd carpet more like wipe your feet on the way out 3rd bed like a concrete slab 4th shower all mouldy didnt dare use it , 5th woken up every hour with doors slamming and banging , 6th fan kept coming on in bathroom 7th green fire exit sign lighting the room up 8th get woken up by police banging on door at 5.30 in morn wrong room , 9th pick keys up from a greasy takeaway 10th tiny tv , wish i had read reviews 1st , would of been cleaner and comfier to sleep with the homeless on streets
Stayed 1 night in Dec 2021
Response from Chris on 13 Dec 2021
I am very sorry that you have not enjoyed your stay or felt like coming to speak to us about anything.

6/10 Okay

Ian

Stayed 1 night in Dec 2021
Response from Chris on 13 Dec 2021
Thank you for your rating. Kind regards, Chris

2/10 Terrible

GARETH

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Chris on 5 Dec 2021
I am very sorry that you have not enjoyed your stay. We have just taken over the property and will be spending money on it in January. I hope you will consider trying us again.

8/10 Good

Richard

Ml lodge
Good clean hotel for price
Stayed 1 night in Nov 2021
Response from Chris on 30 Nov 2021
Thank you very much. We hope to see you again. Kind regards, Chris

6/10 Okay

Verified traveller

Liked: Staff & service
The room was clean (other than behind furniture) and acceptable. The access was very difficult with luggage; three+ flights of stairs. I did not pay a lot for the room so it was good value for money. You get what you pay for.
Stayed 1 night in Sep 2021
Response from Chris on 16 Sept 2021
Thank you very much for your fair review. I hope we get to welcome you again. Kind regards, Chris

2/10 Terrible

Belinda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very basic
We had to collect keys from fried chicken shop then climb 5 flights of worn carpeted stairs and the room at the top was very basic and worrying escape route down in an event of a fire. We did not stay - we booked at alternative hotel.
Stayed 1 night in Sep 2021
Response from Chris on 13 Sept 2021
I am very sorry that you did not like the hotel.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, room comfort
Great for a clean comfortable good value room
Clean basic hotel good value . Good location if you want to be central to the bars. No lift and 6 stories. Very narrow steep staircases. I had a bike which wasn’t great. Rooms are good , clean with tea and coffee and surprisingly quiet considering on main bar strip (my room was at back ) . However actual in building you can hear everything , especially doors slamming this is pretty unavoidable .
Stayed 2 nights in Sep 2021
Response from Chris on 11 Sept 2021
Thank you Charlotte for taking the time to review us. I hope we get to see you again in the future. Kind regards, Chris

8/10 Good

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service
Good for budget short stay
If you are looking for something just to sleep at night and sightseeing whole day this small hotel is perfect. It’s old and worn out, definitely need some refurbishment and maintenance but the shower was hot and with good water pressure and bed sheets were clean (one of the beds not too comfy but it was ok). Highly recommended for budget short stay.
Stayed 3 nights in Aug 2021
Response from Chris on 28 Aug 2021
Thank you very much for your feedback. Hopefully we shall see you again. Kind regards, Chris

10/10 Excellent

Marton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Chris on 23 Aug 2021
Thank you so much for your rating.

6/10 Okay

David

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Our room did not match the photos
Our room did not look much like the photos shown on Hotels.com - the check in instructions on here are also wrong as the hotel they send you too no longer deals with this property, you have to go to a chicken shop instead! The bathroom light was falling off the ceiling, the shower temperature when from freezing to boiling in a second; there was an emergency light in the room with a very bright green LED that lit up the room all night. There are lots of stairs, but that was not too much of a problem. One of the beds was damaged and made a loud noise whenever you moved. The room was really hot, even with a fan on. It wasn't a good night’s sleep and I cannot understand why there are so many good reviews on here. Ok it was cheap, but didn't quite tick all the minimum requirements for a basic room
Stayed 1 night in Aug 2021
Response from Chris on 17 Aug 2021
Thank you David for your feedback. I shall check the details we send and get them corrected. We are starting to change our beds and seeking advice on the emergency lights. I am sorry you have not particularly enjoyed your stay but we shall act on your comments.

6/10 Okay

marc

Overall it's ok
Overall it's ok I was in room 8 was on the top floor 7 flights of stairs, room was ok fresh bedding, good WiFi in the room
Stayed 3 nights in Jul 2021
Response from Chris on 4 Aug 2021
Thank you very much for your review.

6/10 Okay

Gwen

Accomadation was clean and tidy, people in next room was noisy on going in and out of room. There is no lift in the property which makes it awkward to bring items back as i had 75 steps to climb to get to my room
Stayed 4 nights in Jul 2021
Response from Chris on 31 Jul 2021
Thank you for your feedback. I do realise that noisy guests can be annoying so please ring 0 for reception if you do stay again and we shall happily get it sorted.

6/10 Okay

Carl

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Chris on 31 Jul 2021
Thank you for your rating.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We booked this hotel after reading all the reviews so we knew what to expect. Yes, the building is old and has no lifts. Yes, the furniture and the windows are single glazed BUT the bed was clean and comfortable, the bathroom was spotless with beautiful fluffy towels, we had tea,coffee, hairdryer, iron and ironing board, spare heater, spare fan and free wi-fi. It was right in the city centre a 5 minute walk from the train station. To sum up, this is an old hotel but it is cheap and cheerful, extremely good value and I would stay there again in a heart beat.
Stayed 1 night in May 2021
Response from Chris on 27 May 2021
Wow, thank you so much Amanda for a lovely review. It is really appreciated and we would love to welcome you again in the future. Take care, Chris

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, room comfort
Solid basic option
Great location and good value basic accommodation
Stayed 1 night in May 2021
Response from Chris on 18 May 2021
Thank you very much for taking the time to review us. Hopefully we shall welcome you again in the future.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was charged for a room that I never stayed in. The website then took my PayPal payment and I got told the hotel was closed due to lockdown in Wales. Transaction should not have happened if this was the case. Reported to PayPal to open a case.
Stayed 1 night in Dec 2020
Response from Chris on 24 Dec 2020
Hi Justin, We are not closed as such. You have to have a valid reason for staying which you said you had but later you could not provide proof. We held the room for you. However I have instructed Hotels.com twice to refund you as it is they who charged you and not us.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Just what i wanted
Stayed 2 nights in Mar 2020
Response from Simon on 24 Mar 2020
Brilliant rating thank you Chris. Hopefully we shall welcome you again in the future. Kind regards, Simon

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central as possible.
Stayed 1 night in Feb 2020
Response from Chris on 23 Feb 2020
Thank you Mark for such a brilliant rating. Hopefully we shall see you again in the future, Cheers, Chris

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
It was good for a low budget. Close to all the conveniences. Close to the bus. Overall i was satisfied.
Stayed 1 night in Feb 2020
Response from Simon on 22 Feb 2020
Thank you David for your review. I hope we get to welcome you again in the future. Kind regards, Simon

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was good except the room was cold. Heating could be better. Close to all conveniences.
Stayed 1 night in Feb 2020
Response from Simon on 22 Feb 2020
Thank you David for reviewing us so nicely. I am sorry that you felt the room was cold. Please contact us at Reception if you stay again as we have some portable heaters available as well if needed. Kind regards, Simon

8/10 Good

Chloe

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Chris on 21 Dec 2019
Thank you Chloe for your great rating.

6/10 Okay

Lawrence

Business traveller
Stayed 1 night in Dec 2019
Response from Chris on 9 Dec 2019
Thank you for your rating.

2/10 Terrible

Zara

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location - Big Space on Room Easy to walk to main places No elevators
Stayed 1 night in Nov 2019
Response from Chris on 7 Nov 2019
Thank you so much for your feedback.