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Reviews of ibis Cardiff Gate - International Business Park

2 out of 5
ibis Cardiff Gate - International Business Park
Cardiff Gate Business Park, Malthouse Avenue Pontprennau, Cardiff, Wales

Reviews

8.0

Very good

Rating 10 - Excellent. 328 out of 1003 reviews" "
Rating 8 - Good. 416 out of 1003 reviews" "
Rating 6 - Okay. 166 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was all we needed for our concert in Cardiff but a word of advice. if you need a taxi into town use uber . Taxi company number given by reception The taxi didnt turn up dispite being reassured by company twice it was minutes away. Gave up after an hour late
Stayed 1 night in May 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for a couple of nights. But of a pain to walk anywhere due to the location. Quite close to shopping retail park.
Stayed 2 nights in May 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value, especially on a Bank Holiday weekend.
Stayed 1 night in Mar 2024

8/10 Good

Leslie

Stayed 1 night in Mar 2024

10/10 Excellent

Gerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ramesh on 10 Feb 2024
Dear Gerry,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, Hotel ManagementIbis Cardiff Gate Hotel

4/10 Poor

Ian

Stayed 1 night in Jan 2024
Response from Ramesh on 10 Feb 2024
Dear Ian,Thank you for taking the time to tell us about your experience at the ibis Cardiff Gate - International Business Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Kindest regards, Hotel ManagementIbis Cardiff Gate Hotel

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sakib on 15 Jan 2024
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Md Sakib AzadFront officeIbis Cardiff Gate

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a perfect and budget-friendly place. The service was excellent. We enjoyed our breakfast and stay at the hotel Definitely would recommend!!!
Stayed 2 nights in Dec 2023
Response from Sakib on 15 Jan 2024
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Excellent

Niko

Stayed 1 night in Dec 2023
Response from Sakib on 15 Jan 2024
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Sakib AzadFront officeIbis Cardiff Gate

10/10 Excellent

Paul

Great place to stay
Stayed 2 nights in Dec 2023
Response from Ramesh on 11 Dec 2023
Dear Paul, We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Ramesh Ibis Cardiff Gate Team

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 6 nights in Nov 2023
Response from Ramesh on 8 Dec 2023
Dear Paul,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, RameshIbis Cardiff Gate Team

10/10 Excellent

Niveditha

Stayed 1 night in Dec 2023
Response from Ramesh on 8 Dec 2023
Dear Niveditha,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, RameshIbis Cardiff Gate Team

4/10 Poor

Gillian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
On arrival the lobby was like the Mary Celeste, having waited for about ten minutes eventually had to shout out until a staff member finally appeared. Check in took a bit of time as the staff member had very limited English, but we were then allocated a room which, as soon as we opened the door, were hit with an overpowering smell of cigarette smoke (despite this being a fully non-smoking hotel). We were allocated a different room when we brought this to the staff member's attention, but he seemed to take this as a usual occurrence- no apology or explanation. The second room had only one towel for two people and the only drinking water glass in the bathroom had obviously been sat there for quite a while as it was mouldy! We were given a second towel and two clean glaases by the only staff member we saw that day. On returning to the hotel later in the evening the one man show informed us that the bar was closing in five minutes (it was 22:44) despite the Accor website stating the bar and restaurant were open 24 hours a say. Ordered a couple of pints of Stella and were presented with two nowhere near full glasses of flat cloudy yellow liquid. When we questioned the appearance of the drink he said it was normal and the cloudiness wasn't opaque but was, in fact, the "reflection" (of what, I dont know! He also said that the draught Corona was the same. We ended up having a couple of small bottles of Peroni (at £4.25 each). No hot breakfast in the morning, just "Continental" at £7.
Stayed 1 night in Nov 2023
Response from Sakib on 23 Nov 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront officeIbis Cardiff Gate

4/10 Poor

Vincent

Business traveller
Disliked: Staff & service
Checked in was fine no wait as arrived late 10:30pm. TV image wasn't working so returned to reception told hotel was full booked. Said I'm surprised given car park was at even half full. He said will come n check TV. After insisting gave me another room.
Stayed 1 night in Oct 2023
Response from Ramesh on 28 Oct 2023
Thank you for taking the time to write a review about your recent visit to ibis Cardiff Gate. I am delighted that you enjoyed your stay and we have noted your comments about the incident, which we have since addressed. Kind regards, Ramesh Ibis Cardiff Gate

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with EV chargers
Frequently use this location for work when in Cardiff. Sometimes arrive in the early morning so a helpful front desk is appreciated. Kudos for the electric charger as well.
Stayed 1 night in Sep 2023
Response from Sakib on 11 Oct 2023
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards,SAKIBFront Office Ibis Cardiff Gate

8/10 Good

Thelma

Liked: Cleanliness, staff & service
Staff friendly and obliging. Improvement in the number of staff front of house could be considered. When there was a queue of people waiting to be checked in only 2 on duty and therefore no one was available to serve customers waiting at bar and food counter!
Stayed 1 night in Sep 2023
Response from Rames on 11 Oct 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, RamesFront OfficeIbis Cardiff Gate

6/10 Okay

STEPHEN

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Functional, but unloved.
The rooms are tired, but clean and comfortable. The TV wasn't working in the bar area. Apparently, it's been like that for a while! We had to wait about 10 minutes at reception before someone arrived at check-in.
Stayed 1 night in Sep 2023
Response from Rames on 11 Oct 2023
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, RamesFront OfficeIbis Cardiff Gate

10/10 Excellent

Michael L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were at Cardiff gate Hotel and we good comfortable room
Stayed 4 nights in Sep 2023
Response from Rames on 11 Oct 2023
"Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Cardiff Gate. I look forward to welcoming you back again soon. Kind Regards,RamesFront Office Ibis Cardiff Gate

8/10 Good

Ian

Stayed 1 night in Aug 2023
Response from Bea on 3 Sept 2023
Dear Ian,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. How can we improve the quality of our service? How can we make it 10/10?Kindest regards,Bea Ibis Cardiff Gate Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Saving gone mad?
Breakfast on Sunday night was a bit poor and not worth £12 per person. No eggs, hot items were cold, everything needed to be asked from the team (who were busy but always happy to help). Felt like the business tries saving money desperately.
Stayed 2 nights in Aug 2023
Response from Joseph on 31 Aug 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Joseph AboyewaFront Office Ibis Cardiff Gate

2/10 Terrible

Vincent

Stayed 1 night in Aug 2023
Response from Sakib on 31 Aug 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadIbis Cardiff Gate

6/10 Okay

Bruce

Business traveller
Liked: Cleanliness, property conditions & facilities
Bed uncomfortable and cold breakfast also the coffe machine failed!!
Stayed 1 night in Aug 2023
Response from Sakib on 31 Aug 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Sakib AzadFront officeIbis Cardiff Gate

2/10 Terrible

Alexis

Stayed 1 night in Aug 2023
Response from Sakib on 31 Aug 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Excellent

Frederick

Stayed 1 night in Aug 2023
Response from Joseph on 31 Aug 2023
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Joseph AboyewaFront OfficeIbis Cardiff Gate

2/10 Terrible

Ricky

Stayed 2 nights in Jul 2023
Response from Sakib on 31 Aug 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Excellent

fisayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neatness is exellent!
Stayed 1 night in Jul 2023
Response from Sakib on 31 Aug 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib AzadFront office Ibis Cardiff Gate

10/10 Excellent

Julian

Stayed 1 night in Jul 2023
Response from Sakib on 31 Aug 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Excellent

Ken

Stayed 1 night in Jul 2023
Response from Sakib on 31 Aug 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Sakib AzadFront officeGeneral Manager Ibis Cardiff Gate

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sakib on 31 Aug 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib azadFRONT OFFICEIbis Cardiff Gate

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Very pleasant stay and clean hotel. Staff very friendly although no my very confident in their jobs. Clean and spacious but significant damage around the room that had not been fixed. A solid choice in a convenient place by the motorway.
Stayed 1 night in Jul 2023
Response from Sakib on 31 Aug 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Sakib AzadFront officeIbis Cardiff Gate

8/10 Good

C

Stayed 2 nights in Jul 2023
Response from Sakib on 31 Aug 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib azadFront office Ibis Cardiff Gate

8/10 Good

Peter

Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Not happy
I was awaken at 7.00 a.m. by a dreadful smell of sewage coming from the bathroom. I got up immediately, dressed and left. I did unfortunately need the toilet. Left without cleaning my teeth or getting a drink. As I did not get to bed until late I would probably have slept until 8.00 a.m. and taken my time getting ready to leave. I also had difficulty in finding the hotel as it is not clearly sign posted. If one is driving and navigating at the same time, the drivers attention must firstly be on the driving. My sat nav did take me to the furthest part of the business park. If this is happening with other people you can contact the sat nav owners and ask them to correct this which they can do. I would suggest that the one post code does not cover the whole area.
Stayed 1 night in Jun 2023

10/10 Excellent

Stewart

Stayed 1 night in Jun 2023

10/10 Excellent

S

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Lynn

Stayed 2 nights in Jun 2023

10/10 Excellent

Rachel

Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

Bernard

Stayed 2 nights in Jun 2023

8/10 Good

Steve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained
Stayed 2 nights in May 2023

10/10 Excellent

jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel, just off the M4 at Cardiff
From the friendly welcome on arrival this stay was a good one. The rooms were spacious, the showers worked (and with a decent heat and spray), help was on hand for any problems or advice required.
Stayed 1 night in May 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
Have stayed at this hotel a few times its great
Stayed 1 night in May 2023

10/10 Excellent

Milan

Stayed 2 nights in May 2023

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast choices were perfect, and staff were very helpful
Stayed 2 nights in May 2023

10/10 Excellent

Michelle

Stayed 1 night in May 2023

10/10 Excellent

Fay

Stayed 1 night in May 2023

10/10 Excellent

Michelle Belynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Simon

Stayed 1 night in May 2023

8/10 Good

Subendran

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023