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Reviews of Southern Sun Waterfront Cape Town

4 out of 5
Southern Sun Waterfront Cape Town
1 Lower Buitengracht, Cape Town, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 120 out of 253 reviews" "
Rating 8 - Good. 99 out of 253 reviews" "
Rating 6 - Okay. 21 out of 253 reviews" "
Rating 4 - Poor. 11 out of 253 reviews" "
Rating 2 - Terrible. 2 out of 253 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rhiannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Couldnt be more helpful. Hotel was fine. Maybe due to SA power generation issues but the AC made a noise, but didnt seem to be cold. Other slight negative was that the hotel name says its at the Waterfront. But we were advised it wasnt safe to walk anywhere from hotel so had to rely extensively on Ubers. Which were very cheap. Overall would recommend.
Stayed 7 nights in Mar 2024
Response from Liza Putuma on 30 Mar 2024
Dear Rhiannon,Thank you so much for your positive feedback. Thank you so much for choosing our hotel.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, room size and conditions beautiful. Restaurants just way too pricey , glad breakfast was included.
Stayed 4 nights in Mar 2024
Response from Liza Putuma on 30 Mar 2024
Dear Michelle,Thank you so much for choosing us, and much appreciated for your positive feedback.

8/10 Good

Joshua Fred

Liked: Cleanliness, property conditions & facilities
It seems safe
Response from Liza Putuma on 30 Mar 2024
Good day Joshua,Thank you so much for choosing our hotel.Kind regars,Liza

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
The breakfast and service is excellent! I just got off a cruise ship and my shower is smaller and there's no electric outlets in the bathroom. Its a good value and its a 20 minute walk to the V & A Waterfront
Stayed 1 night in Feb 2024
Response from G on 16 Feb 2024
Thank you so much for your recent visit to Southern Sun Waterfront and thank you for your valuable feedback regarding your experience with us. We look forward to welcoming you back in the near future.

8/10 Good

Charlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a friendly atmosphere.
The people are amazing and so friendly.
Stayed 1 night in Feb 2024
Response from G on 16 Feb 2024
Thank you so much for your recent visit to Southern Sun Waterfront and thank you for your valuable feedback regarding your experience with us. We look forward to welcoming you back in the near future.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amaxing
Stayed 3 nights in Jan 2024
Response from G on 16 Feb 2024
Thank you so much for your recent visit to Southern Sun Waterfront and thank you for your valuable feedback regarding your experience with us. We look forward to welcoming you back in the near future.

8/10 Good

Stefan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Stefana

Disliked: Amenities
Horrible. No A/C. Took over an hour to get ice! One bar of soap. Never again
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
All in all cannot fault the hotel. Great condition, food is good and staff are very helpful. I stayed for 11 nights along with 4 colleagues for a work trip. Would have given 5 starts except all of my colleagues received a welcome gift and complimentary mid-stay gift and I received nothing

10/10 Excellent

Michelle Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very comfortable during our stay and had all our requests taken care of. It was convenient to take the shuttle to the V&A Waterfront and which we did a few times for both shopping and dining.
Stayed 4 nights in Nov 2023
Response from Liza Putuma on 28 Nov 2023
Good day Marie,Thank you so much for your feedback, we are gladly you have enjoyed your stay.Kind regards,Liza

6/10 Okay

SHARIEM

Travelled with family
too expensive for an average hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Aurelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality.
Stayed 4 nights in Sep 2023
Response from SS Waterfront Team on 27 Sept 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. I would like to look into it further and advise our food and beverage department. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

8/10 Good

Stefano

Stayed 2 nights in Sep 2023
Response from Southern Sun Waterfront Team on 19 Sept 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Southern Sun Waterfront Team on 8 Sept 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were quite professional and màde us welcome.
Stayed 8 nights in Jul 2023
Response from Southern Sun Waterfront Team on 10 Aug 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Rodolfo

Stayed 1 night in Jun 2023
Response from Southern Sun Waterfront Team on 27 Jun 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from SS Waterfront Team on 26 Jun 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice staff, just okay rooms
Stayed 2 nights in Jun 2023
Response from Rushana on 20 Jun 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Soumya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 7 nights in May 2023
Response from SS Waterfront Team on 29 May 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Natasha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The team were friendly and helpful
Stayed 6 nights in May 2023
Response from SS Waterfront Team on 29 May 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Leonardo Homero

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near to the International Convention Center. Quieter than other hotels in the area.
Stayed 5 nights in May 2023
Response from SS Waterfront Team on 29 May 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from SS Waterfront Team on 29 May 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Maki

Stayed 1 night in May 2023
Response from SS Waterfront Team on 29 May 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Luhann

Stayed 1 night in Apr 2023
Response from SS Waterfront Team on 29 May 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Mark, St Albans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean functional hotel, with shuttle every 30 mins to Waterfront. 25-30 min Uber to the airport
Stayed 1 night in Apr 2023
Response from SS Waterfront Team on 29 May 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

4/10 Poor

David

Business traveller
Disliked: Property conditions & facilities
I liked that the property was very convenient and the staff were friendly. The facilities were wanting, no gown or bathroom slippers in my room.
Stayed 2 nights in Mar 2023
Response from Waterfront Team on 20 Jun 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Koketso

Stayed 1 night in Feb 2023
Response from Waterfront Team on 20 Jun 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

4/10 Poor

Conor

Stayed 5 nights in Dec 2022
Response from Waterfront Team on 20 Jun 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

6/10 Okay

Mira

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good stay but
Rooms tooo smalll . Otherwise cleaning all good
Stayed 6 nights in Dec 2022
Response from Waterfront Team on 20 Jun 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

JOEY

Response from Waterfront Team on 20 Jun 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Sia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022
Response from Waterfront Team on 20 Jun 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

6/10 Okay

Dianne, PALOS HEIGHTS

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Only 1 walkable restaurant near hotel. poor Reception staff was not friendly or helpful. Poor Concierge staff was helpful. not enough towels or bottle water in room electricity went off twice requiring maintenance
Stayed 2 nights in Nov 2022
Response from Waterfront Team on 20 Jun 2023
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. We do apologize for this – did you report the incident to the duty manager on duty? I would like to look into it further and advise Housekeeping. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Rushana on 23 Aug 2022
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

James L

Stayed 1 night in Aug 2022
Response from Rushana on 22 Aug 2022
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

8/10 Good

Lee

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Their breakfast was very good and the service was excellent. Thank you to ladies like Thandiwe and Xholiswa.. However, their dinner options are very limited and not kid friendly. Their desert cakes arenot fresh.
Stayed 3 nights in Aug 2022
Response from Rushana on 18 Aug 2022
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. I would like to look into it further and advise our food and beverage department. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Serge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Rushana on 2 Aug 2022
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ideally located for us to explore Cape Town and a very short walk from the V&A waterfront district. The hotel did offer a shuttle bus service but we wanted to walk and see everything. The breakfast and choice was excellent. The staff were very helpful, courteous and polite. Would definitely recommend this hotel.
Stayed 3 nights in Jun 2022
Response from Ruahana on 4 Jul 2022
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards Southern Sun Waterfront Team

8/10 Good

Warren

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great Location.
I have stayed here a few times over the years but have not been back for a few years. The hotel is very well located at the bottom of city bowl and close to the waterfront. The rooms are well kitted out and clean. The hotel needs a little attention on upkeep generally but it is very good value. The breakfast was not a good as I remember.
Stayed 1 night in Jun 2022
Response from Rushana on 1 Jul 2022
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

10/10 Excellent

Mokiang

Stayed 2 nights in May 2022
Response from Rushana Stergmann on 31 May 2022
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future.

10/10 Excellent

Hernan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and price of the rooms
Stayed 3 nights in Apr 2022
Response from Rushana on 17 May 2022
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

8/10 Good

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 5 nights in Dec 2021
Response from Rushana on 17 May 2022
Good Day, Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service. Thank you for the complement. We so happy you enjoyed your stay with us. Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future. Kind Regards The Southern Sun Waterfront Team

8/10 Good

Meshack Phemelo

Stayed 4 nights in Mar 2022
Response from Rushana on 31 Mar 2022
Good Day,Thank you for taking the time to participate in our Guest Satisfaction Survey. Your evaluation of our service, people and facilities provide us with the opportunity to work towards meeting with your expectations and comfort for future stays. Your feedback is both highly appreciated and considered as we work towards providing you with unparalleled service.Thank you for the complement. We so happy you enjoyed your stay with us.Thank you for choosing our hotel for your stay in Cape Town. We look forward to welcoming you back to the Southern Sun Waterfront Cape Town in the near future.Kind RegardsThe Southern Sun Waterfront Team

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Rushana on 31 Mar 2022
Good Day Thank you for taking the time to review our property we looking forward in welcoming you on your next stay

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southern sun V&A
Totally loved the stay. Very clean and safe.
Stayed 3 nights in Mar 2022
Response from Rushana on 31 Mar 2022
Thank you for taking the time to review our hotel , we value your opinion , we looking forward in welcoming you on your next stay

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds not Comfortable
Good stay. Great staff. Good location. Found the beds and pillows were not up to standard and the mattresses fitted left the corners of the beds exposed, meaning that we were bumping shins and knees when walking past the bed.
Stayed 2 nights in Mar 2022
Response from Rushana on 29 Mar 2022
Good Day Thank you for your feedback we will take a look on your issue , thank you for bringing it to our attention, We are looking forward on your next stay.

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Rushana on 8 Mar 2022
Dear Mr. Mohamed Thank you for taking time to review our hotel , your opinion matters to us. We looking forward in welcoming you on your next stay with us.

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Underwhelming and uncomfortable
Check-in was horrible, we tried to pay for an upgraded room, out of 3 rooms we had. It took 4 people and almost 30 minutes. The rooms were small, and misleading in the advertisement. The beds were tiny and not suitable for two adults. In addition, the food was less than average and the three vegans in the group went hungry. We had to bring our own milk and food for them.
Stayed 4 nights in Feb 2022
Response from Rushana on 8 Mar 2022
Dear Emily Thank you for taking the time to write a review, We appreciate your comments reviews like we can see only help us to better our services ,

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food. Very proper & polite people. Very nice hotel.
Stayed 2 nights in Feb 2022
Response from Rushana on 8 Mar 2022
Dear Emmett Thank you for taking the time to send us your review , we really appreciate your comments , We are very happy you enjoyed your stay with us , we are looking forward in welcoming you on you next stay with us.

4/10 Poor

VILVANATHAN

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from RS on 8 Mar 2022
Dear Mr. Vilvanathan Thank you for taking the time to rate us , we trust that your next stay will be much more better, We looking forward in welcoming you on your next stay