"The room was very clean and comfortable; however, the telephone was not working - which we didn't realize until the last night of our stay. There was a loud quarrel - altercation and banging on the door - in the adjacent room at 2 am. The dead telephone turned out to be a problem as we couldn't call the front desk. Also, no one responded when we tried an external call from our mobile phones.
A working condition of everything in the room should be part of the room preparation for check-in. A non-working telephone is a safety issue."