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Reviews of Candlewood Suites Cape Girardeau, an IHG Hotel

2.5 out of 5
Candlewood Suites Cape Girardeau, an IHG Hotel
485 S Mount Auburn Rd, Cape Girardeau, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 320 out of 630 reviews" "
Rating 8 - Good. 150 out of 630 reviews" "
Rating 6 - Okay. 65 out of 630 reviews" "
Rating 4 - Poor. 36 out of 630 reviews" "
Rating 2 - Terrible. 59 out of 630 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karimah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Traci

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a king handicap accessible one bedroom suite and upom check in found we had been given a regular 2 queen room. Was told that there is no guantantee when you reserve and its expedia's fault but yet also the day shift person who assigned rooms. Took an available 2 queen handicap room and got everything carried in to find the door lock didnt work. We packed up and moved again to another 2 queen hadicap room. Room not as clean or as good of shape as the 2 previous. Laundry room dirty, machines left a mess from other guests. Had to wash clothes twice because of filth in machines. Pool very small, occupancy of 10 max per sign. Was told the manager would be contacted and compensation would be requested which we agreed would be acceptable. We were charged full price and no one made the follow up call to us as we were told would happen. The positive points were the room refrigerators, courtyard with grill and few kind staff. We travel multiple times a year and stay in a variety of places. This is the worst experience we have had and the first time i have written a review on any of our stays. We would have moved hotels but unfortunately everything was booked up. My advice to others looking at this hotel is to read the fine print that says you should call the hotel directly to verify your room booking and not expect any follow up or resolution on issues.
Stayed 2 nights in May 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing wrong was the showers if you put it to cold it would decrease pressure
Stayed 1 night in May 2024

10/10 Excellent

Nathan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Per friendly
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff very clean
Stayed 1 night in May 2024

2/10 Terrible

Amber

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
At check-in was charged $800, when the front desk called management the situation was dismissed and i was told I'd have to come back Monday...oh you mean while im working???!! So ive spent my entire stay worried about when i may or may not get my larg amount of money returned! Update they have deducted more now making it $1000 taken from me for 1 night no incidents
Stayed 1 night in Mar 2024

6/10 Okay

Scharisha

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Beautiful grounds, great location. The place could use a maintenance check. Our rooms sink and dishwasher leaked a lot of water all over our room floor so, we had the inconvenience of packing all of our things and moving to another room.
Stayed 1 night in Apr 2024

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The room was great! Plenty of room!
Stayed 2 nights in Apr 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean and well kept. Will stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

Ami

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed it! And the staff is friendly!
Stayed 1 night in Apr 2024

8/10 Good

Rodney

Stayed 2 nights in Apr 2024

8/10 Good

Dawn, West Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sierra

Stayed 1 night in Apr 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024

2/10 Terrible

Adam

Stayed 1 night in Apr 2024

2/10 Terrible

Brandi

Disliked: Cleanliness
Stayed 3 nights in Apr 2024

2/10 Terrible

Amanda

Travelled with family
Disliked: Staff & service, amenities
Had to move rooms at 1 am due to being put on second floor and pets only on first
Stayed 1 night in Mar 2024

10/10 Excellent

Patsy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time we've stayed here. The staff is very welcoming and friendly. The whole place is immaculate!!
Stayed 1 night in Mar 2024

8/10 Good

Robin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall this was a good stay. We were on the side facing the interstate and we could hear the tragic. At first we thought, is the window open? But of course it wasn’t. Could even hear the interstate noise from the bathroom. I would stay again if I could be sure to get a room away from the interstate. The bathtub had some black marks (like split paint) inside it. Needed to replace it. The facility was clean. The staff was helpful and friendly. The location was convenient.
Stayed 3 nights in Mar 2024

10/10 Excellent

Pareshkumar, Hopkinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

BO ZHONG

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
If I could rate this hotel no star, I will do so. I booked a room of two queen beds via Expedia, and I sent a message via Expedia requesting a pet friendly room. When I arrived, the front desk told me that they were oversold. The only room they could give to me was a handicap room of one queen bed. Because I travel with my wife, my teenage son, she will give a roller bed. She stated Expedia never sent them the message about the pet room. They cannot put me in the other room for two beds. She asked me to call Expedia to complain. I called Expedia who contacted the hotel. The front desk called saying hotel manager offers three drinks and snack bars as the compensation. I declined it. 15 mins later, she called again saying her manager asking what I want. At the same time I was on the phone with the Expedia who wanted to talk the front desk to confirm my allegation again. I walked to front desk. I then spoke to the manager over the phone. He stated that was my fault I did call to tell them I travel with my pet. Policy is on their website. I told him I put my request when I booked the reservation. He said you just want to have a free night! I said I never said it. I asked his name three times. Then he said his business card is right in front of me. He never told me his name. He said Expedia told front desk I wanted a free stay. I then questioned the front desk. Front desk told him that I never said I wanted a free night.
Stayed 1 night in Mar 2024

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and many convenient amenities
Stayed 1 night in Mar 2024

8/10 Good

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at the property and there was a long line of customers. The attendant explained that the property was overbooked and some would be turned away. We waited patiently and luckily received the last room of our selected type. Our room was okay. There were baby handprints on the mirror, the tub faucet had a loud, noticeable drip, and there was a sticky cup ring on one of the nightstands. We were also unable to get our towels switched out until later the next day due to a shortage of cleaning services. We expected a more upkept facility but it seems there is a major shortage of workers. This is a great and convenient location.
Stayed 2 nights in Mar 2024

2/10 Terrible

Braulio

Stayed 1 night in Mar 2024

10/10 Excellent

Denieki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ice machine was broken in the fridge and there is no ice available other than the room fridge Bring your own ice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Omowale

Stayed 2 nights in Feb 2024

10/10 Excellent

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Debra, Norwalk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and clean. Staff was great and super friendly. Dorthy was the best at check in! The rooms were very spacious and had great amenities!
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! Clean oversized rooms. Quiet and friendly staff! Very impressed!!
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable!
Our hotel room was clean and comfortable. It was a little noisy due to highway traffic so it was hard for me to sleep. It took a while to check-in as the only person working was on the phone with another customer. But overall. We had a good experience and would stay again.
Stayed 1 night in Feb 2024

8/10 Good

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
Comfortable stay for volleyball tournament. Close to many restaurants and sports plex. Would stay again. Breakfast not offered but would have earned a higher rating.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V-Ball weekend and Candlewood for the Win!
Very clean and very courteous staff. Rooms were clean and fresh. Bedding was soft and clean. Very nice stay--would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Lorna, Oakdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a studio suite and though we were just there for one night it was nice having a full fridge. And truly ideal for anyone looking to stay longer as it had stove top and dishwasher too.
Stayed 1 night in Feb 2024

6/10 Okay

Angie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room's heater was not working and wouldn't get fixed till Monday(this is on Saturday). Gave the option to move 4 people to a room with only one bed. Plus putting us on separate floors from our teenage boys, no thanks. Was told 65 degrees was not cold and room wouldn't get any colder. Did get extra blankets.
Stayed 1 night in Feb 2024

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Suite and the front desk employees were so helpful ans the greetings and amiles were pleasant you havw agreat staff
Stayed 1 night in Feb 2024

10/10 Excellent

Angie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the in room kitchens and staff was extremely friendly. Overall the facility was clean. Our room lacked some cleaning in the bathroom and kitchen cabinets but was addressed immediately by staff. The only thing I didn’t like was the pool exit was close to the front door and was really cold coming out wet. I would and am staying again.
Stayed 2 nights in Jan 2024

2/10 Terrible

Simone, Aurora

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible. We were harassed by a very unprofessional manager.. banging on our door multiple times like the cops. There was a mouse or mice terrorizing our room and was offered nothing. Not a discount or to change room..
Stayed 3 nights in Dec 2023

10/10 Excellent

SEAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms clean and a small arcade. Everyone was friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Kurtis

10/10 Excellent

Kurtis

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value in Cape Girardeau
Stayed 1 night in Dec 2023

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023