Lobby

Reviews of Quality Inn Hall of Fame

2.5 out of 5
Quality Inn Hall of Fame
3970 Convenience Circle NW, Canton, OH

Reviews

7.6

Good

Rating 10 - Excellent. 231 out of 840 reviews" "
Rating 8 - Good. 320 out of 840 reviews" "
Rating 6 - Okay. 168 out of 840 reviews" "
Rating 4 - Poor. 66 out of 840 reviews" "
Rating 2 - Terrible. 55 out of 840 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I liked the price. I didn't like that the room was dirty, the shower wouldn't drain properly. We stayed for two days, the beds were not made well, just thrown together by staff. We didn't receive any new towels, washcloths, etc... had to go get them ourselves at the desk. The breakfast was subpar to say the least. Most of the hot food trays were constantly empty and the exact same food, 2 mornings in a row. Seemed like the person running the desk, was also responsible for the food.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Melissa,We appreciate your feedback on our pricing, but we regret to hear about the cleanliness and service issues you faced. Your observations are valuable, and we will review them with the team for improvement. Thank you for bringing these concerns to our attention, and we hope your overall stay was satisfactory.

10/10 Excellent

Ron

Stayed 2 nights in Apr 2024
Response from Manager on 22 May 2024
Hello Ron,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another amazing experience.

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Price reasonable- overall average for a Quality Inn. Obviously under-staffed for large influx of people, but managable. Staff was courteous and responsive. Good location for Canton attractions and access to the highway.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello John, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our prices reasonable and enjoyed our convenient location for accessing Canton attractions and the highway. We appreciate your understanding during busy periods and are pleased to hear that you found our staff courteous and responsive. Your feedback helps us to improve the guest experience for all our visitors.

10/10 Excellent

Michael, Hicksville

Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Michael,Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic experience at our hotel. We hope to welcome you back soon for another wonderful stay!

2/10 Terrible

Anya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Anya, We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay.

4/10 Poor

Christeena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Christeena, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any specific feedback you'd like to share so we can improve our services.

10/10 Excellent

Russell

Liked: Property conditions & facilities
Very nice with friendly staff!
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Russell,We are delighted to hear that you enjoyed your stay with us and that our staff made a positive impression on you. Your kind words motivate us to continue providing excellent service to all our guests. Thank you for your feedback, and we hope to welcome you again soon for another enjoyable experience!

2/10 Terrible

Isauro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Manager on 9 Apr 2024
Hello Isauro, We regret to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. Your satisfaction is our top priority.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
A wide variety of items to choose from on the complimentary breakfast menu
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Amber,We appreciate your positive feedback regarding our breakfast offerings. Ensuring a diverse selection for our guests is a priority for us. Your satisfaction is important, and we're glad to hear you enjoyed the variety provided. If you have any more suggestions or comments, please feel free to reach out.

4/10 Poor

ERIK, Milton

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Average to below average experience. Room AC was set to 86° when we arrived and the room had an unpleasant odor. Beds were comfortable. That’s the best thing I can say. Convinced me that saving money by staying at a Quality Inn is not worth the saving. I’ll be avoiding them in the future.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello ERIK, We appreciate your feedback and regret to hear that your recent experience fell short of expectations. We thank you for acknowledging the comfort of our beds. Should you have any further concerns, please do not hesitate to reach out to our management team for assistance.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Robert, We appreciate you choosing to stay with us. If you have any further feedback to share, please do not hesitate to contact us directly. We hope to welcome you back soon!

2/10 Terrible

Jason

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Jason,We apologize for any dissatisfaction during your stay. Please feel free to contact us directly with any specific feedback you may have, so we can address your concerns accordingly.

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Sara, We appreciate you taking the time to share your experience with us. Should you have any specific concerns or feedback from your stay, please do not hesitate to contact us directly so we can address them accordingly. Your satisfaction is important to us.

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel exterior door doesn’t lock and has paper jammed in it. My hotel room door doesn’t lock without putting my whole body weight into it (I’m a 190 pound male). This place is not well kept. Regardless of the doors I’m more concerned about getting bed bugs from this hell hole. If your homeless come on in! It’s warm and dry and I’m sure you can easily find a couple unlocked rooms! You're probably better off sleeping in your car and saving your money. If anyone is interested I have video evidence of both doors being unlocked/unlockable. DONT STAY HERE
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Peter,We extend our sincerest apologies for the disappointing experience you encountered during your recent stay. Your feedback is deeply concerning, and we take these matters very seriously. Please know that the issues you have raised do not reflect the standards we strive to uphold.Ensuring the safety and security of our guests is our top priority and please know that back door problem is an issue we are actively trying to rectify as we wait on the necessary parts . Rest assured, necessary measures will be taken to address the locking mechanisms and any potential security vulnerabilities.Additionally, we understand your apprehension regarding cleanliness and hygiene. We want to assure you that we have strict protocols in place to prevent such concerns, including regular inspections and thorough cleaning procedures. However, we will redouble our efforts and conduct a comprehensive inspection to reassure all our guests of their well-being.We appreciate your offer to provide video evidence, and we would be grateful if you could share it with us to assist in our investigation and swift resolution of these issues.It is disheartening to hear that your experience fell far below expectations, and we deeply regret any inconvenience caused. We understand if you choose not to return, but please know that we are committed to improving and providing a better experience for all our guests.Warm regards,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 1 Mar 2024
Hello Stephanie,We are delighted that you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another wonderful stay.

4/10 Poor

Deanna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside smelled like cigarettes even though it was a smoke free property. Breakfast was good on the first morning of our stay, my only complaint is that since it is a “buffet” style breakfast that the person in front of us cooked 6 waffles so we had to wait 15 minutes to use the waffle maker. I think an extra waffle maker would fix this issue for other guest in the future. The second morning the staff said the breakfast attendant wasn’t there and it really was a big inconvenience to walk into the cafeteria hungry to find out there was no food left and only bagels. The staff said she could only make one thing at a time, so she made eggs. Said it would take 15-20 minutes to cook. She wasn’t very pleasant and all we had was eggs. That’s not really a breakfast I was expecting. The waffle maker had no waffle mix left. And was never refilled. I do not recommend this hotel if you’re booking for the convenience of a free hot breakfast like advertised.
Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us identify areas for improvement.We apologize for any inconvenience you experienced during your stay. We take the concerns you raised seriously and will address them promptly. Your comments regarding the lingering smell of cigarettes despite being a smoke-free property are concerning, and we will investigate this matter thoroughly to ensure a pleasant environment for all our guests.Regarding the breakfast experience, we apologize for the delay in accessing the waffle maker and the limited options during your second morning. Your suggestion about adding an extra waffle maker is valuable, and we will explore ways to enhance the efficiency of our breakfast service to avoid such delays in the future.Additionally, we are sorry for the unpleasant interaction with our staff during the second morning. We will address this issue with our team to ensure a more positive and accommodating experience for our guests.Rest assured that we take your feedback seriously, and your comments will be shared with the relevant departments for immediate improvement. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a better experience in the future.

4/10 Poor

kathleen

Although the hotel said no smoking it had a smoking smell to it. Bathtub was not clean. Toilet paper holder kept coming out of wall. Bed covers were soiled on one bed. Sheets on another bed had dirty sheets. Thank goodness I pack my own sheets and pillow. I am able to do stairs but this hotel has no elevator. I would not recommend.
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Guest,I sincerely apologize for the inconvenience caused by the smoking smell in your non-smoking room as well as the stained bed covers and bathroom tub. We are investigating the issue and will take immediate steps to rectify the issue. You comfort is our top priority. Hope you will give another chance in the future. Thank you!

10/10 Excellent

Cody

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 1 Mar 2024
Hello Cody,We are delighted to hear that you had a wonderful experience at our hotel! Should you have any additional feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Okay

Isabella

Stayed 1 night in Jan 2024
Response from Manager on 1 Mar 2024
Hello Isabella, We appreciate you choosing our hotel for your stay. If there are any areas of concern you would like to share, please feel free to contact us directly so we can address them accordingly. We value your input to enhance our guests' experience.

8/10 Good

Pat, THURMONT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well lit and easy parking. I would like to add that the pillows were to small and flat for a King size bed. Looked like pillows I'd through on an old couch. One needed their own USB plug in otherwise you could not charge your phone.
Stayed 2 nights in Jan 2024
Response from Manager on 1 Mar 2024
Hello Pat, We appreciate your feedback regarding the well-lit parking area. Your comments about the pillows have been noted for potential improvements. Each room is equipped with standard charging outlets; additional adapters are available upon request. Thank you for bringing this to our attention.

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 1 Mar 2024
Hello Philip,We are delighted to hear you had an exceptional experience during your stay with us! We look forward to welcoming you back soon for another outstanding visit.

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked looked no where near the pictures that are provided by the hotel.
Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay with us. We understand the importance of accurate room descriptions and regret that the accommodations you received did not match your expectations.Upon further review of our property pictures on Expedia, it appears that all of our pictures are up to date with expedia. Regarding the room type, we sincerely apologize for the oversight in assigning you a room with two Queen beds instead of the King bed you had booked. We understand the importance of a comfortable and accurate room assignment, and we regret any inconvenience this may have caused.If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. We value your business and hope to have the chance to welcome you back in the future.

2/10 Terrible

Abundance

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor service from the staff members.
Stayed 6 nights in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Guest,Thank you for taking the time to share your recent experience with us. We sincerely apologize for any shortcomings in the service you received during your stay. Providing excellent service to our guests is a top priority, and we regret that we fell short of your expectations.We take your feedback seriously, and we would appreciate more details about the specific issues you encountered so that we can address them promptly. Your insights will help us identify areas for improvement and implement corrective measures to ensure a better experience for all our guests.Our goal is to address your concerns and make amends for any inconvenience you may have experienced. We value your feedback, and we hope you will consider giving us another opportunity to provide you with the level of service you expect from our establishment.

8/10 Good

Lauren

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night girl at the front was very kind and helpful. The morning lady was as well. Breakfast was good, hot and cold options. The room was very clean, the fridge had a small freezer, the bed was firm and comfy, with lots of food nearby. The issue I had was that there was no stairs and I did not know that. There’s two floors. There is a ramp that goes from the lobby to the first floor but not the second floor. Be aware of that.
Stayed 1 night in Dec 2023
Response from Manager on 1 Mar 2024
Hello Lauren, We appreciate your detailed feedback about our friendly staff and clean rooms. It's great to hear you enjoyed the breakfast options during your stay. We apologize for any inconvenience regarding the lack of stairs to the second floor. Thank you for bringing this to our attention for future guests to be aware of before booking their stay.

2/10 Terrible

Kyle

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We genuinely apologize that your experience fell short of your expectations, and we appreciate the opportunity to address your concerns.We take all feedback seriously, and we would like to learn more about the specific aspects of your stay that led to the 1 out of 5 rating. Your insights will help us identify areas for improvement and take corrective measures.If you are willing to provide more details about the issues you encountered or any specific areas where we can enhance our services, we would be grateful. Your feedback is crucial to our continuous efforts to provide the best possible experience for our guests.

6/10 Okay

Mason

Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you may have experienced during your stay and don't hesitate to call us to share more information and we will try my best to rectify the situation.

10/10 Excellent

CHYNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had fun
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant. Easy on/off. Nice staff
Stayed 1 night in Nov 2023

6/10 Okay

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not up to Hall of Fame standards, whatsoever. Property was okay, room conditions not great. Had the room booked 3 nights and stayed there one.
Stayed 3 nights in Nov 2023

10/10 Excellent

Liliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, very reasonable, and close to everything.
Stayed 1 night in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Call us if there is anything we can help you with.

2/10 Terrible

Raymond

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I went and took a shower and someone had put a swastika on the mirror so when the shower steamed up it would appear
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Dear guest, I apologize for the inconvenience you during your stay. Please note that your concerns will be passed down to our housekeeping staff to make sure this is taken care of. Thank you for staying with us.

2/10 Terrible

Brandon

Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
We appreciate you taking the time to provide us with a feedback about your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues further.

8/10 Good

Mike

Travelled with partner
Disliked: Amenities, property conditions & facilities
No vending machines accept the debit or credit cards it was cash or coins only no ATM and no ice or vending on each floor only the very bottom floor
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. However, I apologize for the inconveniences regarding the vending and Ice machine location. We hope to see you again in the near future.

6/10 Okay

Hiram

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Daniel

Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
The bathroom didn’t look didn’t look very clean. The bathtub was really a mess and needs refinished or replaced. May have been clean but, couldn’t tell because the tub was in horrible conditions. Maintenance is good and upkeep is lacking… the staff was friendly and polite! Would not stay again. Wasn’t horrible but needs a lot of improvement
Stayed 2 nights in Oct 2023
Response from General Manager on 15 Oct 2023
Thank you for your review. I am very happy that the staff was welcoming. However, I am sorry to hear that you were not satisfied with room condition. Please note the hotel is under new management and diligently working to address the issues. Additionally, this has been communicated to the concerned staff.

6/10 Okay

Mike

Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that some service didn't meet your expectations. Please email us with a phone number or email address so we can discuss your issues personally. Thank you and hope to see you again in the near future.

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good!
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so we can discuss your issues personally.

8/10 Good

Patrick

Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. Hope you will us again soon in the future

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Christine

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Comfortable, but no housekeeping services
Pros: the bed and pillows were very comfortable, and the temperature in the room was very nice after setting the thermostat. The actual stay was enjoyable. Cons: in a 5-night stay, housekeeping did not come once. We had to request fresh towels, which they did provide. We were informed that they clean the room every three days on a multi-night stay, but on the fourth day we had to request housekeeping come to our room to change out the trash bags and stock toilet paper. They never came, even after we called down to the desk to request these again when getting back in the evening. I was very disappointed with this! The hot breakfast is pretty much what you would expect from a free breakfast: waffles, pastries, oatmeal, and some hot items (sometimes eggs and sausage, sometimes biscuits and gravy). Do not eat the eggs, they are terrible! Everything else was fine.
Stayed 5 nights in Oct 2023
Response from General Manager on 10 Oct 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Noel

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
I am very disappointed to hear that you found our service to be below your standards. We would like to know more so we can better assist. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that I was given wasn't cleaned from the last patron and propped. The next room I was given, the television was useless. The DirectTV wasn't operating, and the staff couldn't get it working. I didn't feel safe in this hotel and was dirty. The tub had dirty stains on the floor and reddish/brown drops on the wall in the bathroom. I had a reservation 5 days later when I was coming back, I canceled it and will never stay here again!
Stayed 2 nights in Sep 2023
Response from General Manager on 15 Oct 2023
Dear Mark,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Hall of Fame.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with several things during your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Poor

Scarlett

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 3 Oct 2023
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so we can discuss your issues personally.

6/10 Okay

Phillip, Akron

Business traveller
Clean
Stayed 1 night in Sep 2023
Response from General Manager on 3 Nov 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. We would like to make sure your next stay is more comfortable and pleasant. Hope to see you soon.

8/10 Good

Timothy

You get what you paid for
Stayed 2 nights in Sep 2023
Response from General Manager on 20 Sept 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. We strive to make stay accommodating and comfortable for all our guest. Call us if there is anything we can help you with.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
This hotel was great. I have no complaints. Everything from check in to check out was great! Not a complaint, just an opinion..,I wish all hotels/Motels would replace all carpet from the rooms to linoleum or wood.
Stayed 1 night in Sep 2023
Response from General Manager on 20 Sept 2023
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.