4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
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Reviews of Hilton Goa Resort Candolim

5 out of 5
Hilton Goa Resort Candolim
Pilerne Candolim Road, Saipem, Candolim, Goa

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 5 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Radhakrishnan

Liked: Cleanliness, amenities, property conditions & facilities
Staff responses the requests was slow
Stayed 2 nights in Dec 2023
Response from Marketing on 21 Feb 2024
Dear Guest, Thank you for the feedback. We have escalated the issue to all the concerned departments. We apologise for any inconvenience. We look forward to welcoming you back. Thank you, Hilton Goa Resort

8/10 Good

Poorvi

Stayed 3 nights in Dec 2023
Response from Hilton goa resort on 18 Dec 2023
Your feedback is valuable to us.

10/10 Excellent

Sanhita

Stayed 1 night in Dec 2023
Response from Marketing on 21 Feb 2024
Dear Guest, Thank you for your 5* rating. We look forward to welcoming you back. Thank you, Hilton Goa Resort

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Nikhil

Travelled with family
Liked: Staff & service
Only Hospitality!!
The room conditions are average and it’s highly priced for the facilities or location. Amazing breakfast. Special mention for the hospitality and staff but nothing more.
Stayed 3 nights in Jul 2023
Response from Management on 31 Aug 2023
Dear Nikhil, Greetings from Hilton Goa resort!Thank you for the rating and for the great review. We are delighted to know that you had a great stay in our resort and enjoyed our service standards and the breakfast buffet.We look forward to welcoming you back again with family and friends. Thank YouManagement,Hilton Goa Resort

10/10 Excellent

Dhiraj Dayanand

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome host , delicious food and hospitality super good
Stayed 2 nights in Feb 2023

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to get away from the fray in Goa. Nice food, Comfy beds, Lots of friendly staff. The breakfast is next level.
Stayed 2 nights in Feb 2023

6/10 Okay

Sarita

Stayed 2 nights in Sep 2022
Response from Team Hilton Goa Resort on 30 Sept 2022
Dear Sarita,Greetings from Hilton Goa Resort!Thank you for choosing to stay with us and for sharing your rating. On the onset we are disheartened to know that you had an unsatisfactory experience during your stay and we were unable to deliver to you the Hilton Hospitality we pride ourselves on. This is definitely not in line with the level of standards we strive to achieve.We apologize for any inconvenience that may have occurred. We hope you give us another chance to serve you better.Thank you,Team Hilton Goa Resort.

10/10 Excellent

ASHWIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nicely designed property at height with great views! Excellent breakfast buffet and staff!
Stayed 3 nights in Aug 2022
Response from Team Hilton Goa Resort on 30 Sept 2022
Dear Ashwin, Greetings from Hilton Goa resort!Thank you for the five star rating and the great review. We are delighted to know that you loved the property and the F&B experience. We look forward to welcoming you back soon.Thank YouTeam Hilton Goa Resort

8/10 Good

Samarth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Great pools. Good breakfast and great staff at breakfast. Also very good live music on Sunday afternoon. Just a few suggestions to go from good to great. Poolside attendant was missing on Saturday evening, once called, he was there for service, but one feels he should’ve been there anyways. Late night menu at restaurant was very limited, the next late night, we ordered room service and the menu was excellent. Didn’t understand exactly why the restaurant menu at the same time was limited? You could look into that.
Stayed 3 nights in Jul 2022
Response from Team Hilton Goa Resort on 30 Sept 2022
Dear Samarth,Greetings from Hilton Goa resort!Thank you for the positive star rating and for the great review.We appreciate your feedback and for all the valuable inputs. We have escalated this to the concerned team for immediate action.We look forward to welcoming you back soon.Thank YouTeam Hilton Goa Resort

6/10 Okay

Sushrut

Liked: Cleanliness, staff & service, property conditions & facilities
Food was a big let down. Breakfast buffet and dinner buffet both were mediocre. Spa was closed. Guests were not following pool etiquette such as showering before and wearing appropriate clothing. Room was nice, clean, with great housekeeper.
Stayed 2 nights in Jul 2022
Response from Team Hilton Goa Resort on 26 Jul 2022
Dear Sushrut, Greetings from Hilton Goa resort! Thank you for choosing to stay with us and for sharing a detailed feedback. On the onset we are disheartened to know that you had an unsatisfactory experience during your stay and we were unable to deliver to you the Hilton Hospitality we pride ourselves on. This is definitely not in line with the level of standards we strive to achieve. We apologize for the inconvenience caused and have escalated this to the Kitchen team for immediate action. We hope you give us another chance to serve you better. Thank you, Team Hilton Goa Resort.

2/10 Terrible

Sabyasachi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
A few things about the property 1) There is no lift to the rooms, which are located till 3rd floor. For some weird reason there is a lift from ground floor to the first floor, where the reception is. 2) The property is nice but not well maintained. Damp in the rooms, the staircase had white paint marks, the bathtub fixture came out. Not at all expected from a 5 start property, especially not from a Hilton brand Service is also terrible 3) There outside passage to the rooms were dark and the bulbs were not changed. Service is also terrible. 1) No communication on how long they would take to provide rooms. 2) No coordination between staffs. We booked a car at the reception and the ground staff at the portico were not informed. We had to tell them again to get a car. 3) Second day morning, someone came to check on our stay (working there for 9 years, he mentioned, so not a junior staff) and we told about the broken lights in the passage-way, bad check-in experience etc and mentioned that we may not come back. 4) He apologized and promised he will take care of the matter. The same day, room was not cleaned till 3 PM and we had to ask for room cleaning. Bulbs were not fixed till the time we checked out. 5) Room was not provided in good condition, some of the covers for outside seating area were not properly placed. 6) Our luggage was sent to the room almost 1.5 hours after we checked in to our room, that too after 4-5 follow ups.
Stayed 2 nights in Jun 2022
Response from Team Hilton Goa Resort on 4 Jul 2022
Dear Sabyasachi, Greetings from Hilton Goa Resort! Thank you for choosing to stay with us and for sharing a detailed feedback. On the onset we are disheartened to know that you had an unsatisfactory experience during your stay and we were unable to deliver to you the Hilton Hospitality we pride ourselves on. This is definitely not in line with the level of standards we strive to achieve. We apologize for the inconvenience caused and have escalated this to the concerned team for immediate action. We hope you give us another chance to serve you better. Thank you, Team Hilton Goa Resort.

2/10 Terrible

Mahual

Stayed 5 nights in May 2022

8/10 Good

Vinyasa

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in May 2022

6/10 Okay

sundeep

Travelled with family and small children
Liked: Staff & service
The room was not clean once entered and property dint full fill all the requirements that were promised as part of package purchase. No one picked up calls made from room to reception or dining missed lot of times.
Stayed 3 nights in May 2022
Response from Team Hilton Goa Resort on 17 Jun 2022
Dear Sundeep, Greetings from Hilton Goa Resort! Thank you for taking the time to share your detailed feedback with us. On the onset we are disheartened to know that you had an unsatisfactory experience during your stay and we were unable to deliver to you the Hilton Hospitality we pride ourselves on. This is definitely not in line with the level of standards we strive to achieve. While there are reasons for the feedback you shared none justify the poor experience faced by you. Thank you for bringing these discrepancies to our attention, we have raised the same with the concerned departments for further improvement. We do hope you will visit again and give us another opportunity to be able to meet your expectations. Warm Regards, Team Hilton Goa Resort.

2/10 Terrible

Shoaib

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Awful Service. Scathing review is required.
We stayed at The Hilton Goa resort For one night. Our family had booked three rooms from 22/3 to 23/3. The check-in experience was the most disgusting We have ever experienced. The lady at the reception was unhelpful, and it looked like the guests were a burden on her. We reached the hotel at 10 PM, but still, they took more than 45 minutes to allocate us the rooms. The appalling behaviour of the staff was seen when we tried to order food from Room service. A gentleman told us that someone would call us back shortly, that call never came. We called multiple times, but no one received the call, neither at the reception nor the room service. The following day, The Air condition of our room malfunctioned. The property is decent, but the hotel Is poorly managed. The management needs to wake up from slumber as nobody in the hotel is concerned about the guests. One of the most inconsiderate hotel staff I have ever come across.
Stayed 1 night in Mar 2022
Response from Team Hilton Goa Resort on 8 Apr 2022
Dear Shoaib, Greetings from Hilton Goa Resort! Thank you for taking the time to share the rating and review. We are deeply saddened to know that you had an unpleasant experience. We have escalated this feedback to the relevant departments for immediate action. We hope you give us another chance to serve you better. We look forward to welcoming you back again. Warm Regards, Team Hilton Goa Resort

8/10 Good

Harita

Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Jan 2022
Response from Team Hilton Goa Resort on 9 Feb 2022
Dear Guest, Greetings from Hilton Goa resort! Thank you for the rating. We look forward to welcoming you back soon. Thank You Team Hilton Goa Resort

8/10 Good

Shikhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator for higher floors
Comfortable resort at a quiet location. But no elevator for higher floors.
Stayed 1 night in Jan 2022
Response from Team Hilton Goa Resort on 9 Feb 2022
Dear Shikhar, Greetings from Hilton Goa resort! Thank you for the rating. We have escalated your feedback to the concerned department for immediate action. You will surely see a positive difference on your next visit. We look forward to welcoming you back soon. Thank You Team Hilton Goa Resort

10/10 Excellent

Ajay r

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness and peace✌️
Stayed 2 nights in Dec 2021
Response from Team Hilton Goa Resort on 9 Feb 2022
Dear Ajay, Greetings from Hilton Goa resort! Thank you for the rating and for the great feedback. We look forward to welcoming you back soon. Thank You Team Hilton Goa Resort

4/10 Poor

Subrat

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ooh Aah Awww to Ouch Notoriously Insane Experience
Hilton has been a disappointment since my last two visits that happened in the last 1 year. They have made me thoroughly regret for not vouching and asking the company to book Taj as our usual choice. The hotel has been going down south in terms of its own responsibilities. When I say this I say this with great reluctance because a brand in hospitality should not behave like this. They are only interested in Check In and Check out time and a guest physical injury does not make any sense to them. I find it insensitive when it’s a matter like this. We can be overly smart, learned but values is what differentiates us from #beinganimal. About the Property: The property is big, lot of turns to get you confused locating a room. It’s not on the beach if you want to quickly lose into the sands. Remember Ola, UBER is not in Goa and you will not get any quick cabs from here. When you pay so much for a room you would need what is generally expected from a hotel i.e service. You will regret that. The AC in the room and the construct of a room was never kept in mind while construction was made by Hilton. Never open your balcony as you will get a never ending condensation nostalgic class of your 5th standard. The whole floor got dripping watery and I slipped fell and hurt my chest and looks like have a broken thumb. Trust me when I said this to the reception that I need 30 mins more to checkout the calls to check out never stopped. I miss Taj and its madness in treating me.
Stayed 2 nights in Oct 2021
Response from Team Hilton Goa Resort on 20 Oct 2021
Dear Subrat, Greetings from Hilton Goa Resort! Thank you for taking the time to share your detailed feedback with us. On the onset we are disheartened to know that you had an unsatisfactory experience during your stay and we were unable to deliver to you the Hilton Hospitality we pride ourselves on. This is definitely not in line with the level of standards we strive to achieve. While there are reasons for the feedback you shared none justify the poor experience faced by you. We believe our Front Office team was in touch with you to resolve these issues during your stay with us. Thank you for bringing these discrepancies to my attention, I have raised the same with the concerned departments for further improvement. We do hope you will visit again and give us another opportunity to be able to meet your expectations. Warm Regards, Team Hilton Goa Resort.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really nice and so was the buffet breakfast spread. A special call out to Ms Mingma who was super attentive to our needs during breakfast and dinner.
Stayed 4 nights in Apr 2021
Response from Hilton Goa Resort on 19 Apr 2021
Dear Guest, Thank you for taking the time to share your great review with us. We are happy to read your kind comments and are particularly happy to read your feedback about our team member Ms. Mingma. We look forward to welcoming you back soon. Warm Regards. Amandeep Grover General Manager

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Hilton Goa Resort on 1 Apr 2021
Dear Ashish, Thank you for your rating and for choosing to stay with us. We look forward to welcome you back soon. Warm Regards, Team Hilton Goa Resort

10/10 Excellent

Rama Krishna Tejaswi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from Hilton Goa Resort on 15 Mar 2021
Dear Rama, Thank you for your rating and for choosing to stay with us. We look forward to welcome you back soon. Warm Regards, Team Hilton Goa Resort

10/10 Excellent

Anubhav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids friendly Hotel
Very very good hotel. The whole staff was very very kids friendly.
Stayed 3 nights in Mar 2021
Response from Hilton Goa Resort on 15 Mar 2021
Dear Anubhav, Thank you for taking the time to share your great review with us. We are happy to read your great comments about our resort and team. Fun N Frolic, our aqua themed kids’ club has an array of activities and events to keep our little guests entertained. Apart from this, to enhance the experience of our little guests, there are several amenities specially curated for them. We hope our little guest thoroughly enjoyed their stay with us. We look forward to welcome you back soon. Warm Regards, Team Hilton Goa Resort

8/10 Good

Sunil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Hilton Goa Resort on 8 Feb 2021
Dear Sunil, Thank you for your rating. Please let us know how can we serve you better and aim for a higher rating. We look forward to welcome you back soon. Warm Regards, Team Hilton Goa Resort

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2020
Response from Team Hilton Goa Resort on 16 Dec 2020
Dear guest, Thank you for your review. We look forward to welcome you back soon. Warm Regards, Team Hilton Goa Resort

10/10 Excellent

Avikal

Stayed 1 night in Nov 2020
Response from Hilton Goa Resort on 10 Dec 2020
Dear Avikal, Thank you for choosing to stay with us. We look forward to welcome you back soon. Warm Regards, Team Hilton Goa Resort