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Reviews of Mercure Canberra

3.5 out of 5
Mercure Canberra
39 Limestone Avenue, Braddon, ACT

Reviews

7.8

Good

Rating 10 - Excellent. 313 out of 1002 reviews" "
Rating 8 - Good. 399 out of 1002 reviews" "
Rating 6 - Okay. 186 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Tim

The shower didnt drain properly had to request more towels to soak up water in bathroom
Stayed 1 night in May 2024
Response from Lukas Wilfling on 16 May 2024
Dear Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our engineering team is looking into the issue and that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Rene, OCALA

Liked: Cleanliness, staff & service
Mercure Canberra is well located, there are nearby options to use the public transportation in the city. The hotel areas need some attention. Breakfast offers a good choice for continental breakfast. The room was spacious and clean, comfortable bed and huge bathroom, however the safety deposit box did not work and I wasted time waiting for someone to fix it which in the end it did not work and could not use it. Overall, Mercure Canberra is a good choice for a short stay or visit.
Stayed 1 night in May 2024
Response from Lukas Wilfling on 16 May 2024
Dear Rene,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular our Breakfast Crew. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

4/10 Poor

Rosanna

Business traveller
Disliked: Property conditions & facilities
The property is old and I expected that as it’s been a Canberra gem for ages. However, I expected much comfier beds for a Mercure. I’ve stayed at quite a few Mercure’s and this has been the worst bed of all. I was hoping going with this brand name would mean comfy facilities even though it’s an old building. There’s also no lift, so be careful if you have accessibility issue.
Stayed 4 nights in May 2024
Response from Lukas Wilfling on 7 May 2024
Dear Rosanna,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service
nice old style property....staff were very helpful retrieving a lost item
Stayed 1 night in Apr 2024
Response from Lukas Wilfling on 23 Apr 2024
Dear Michael,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Served our purpose
Stayed 2 nights in Apr 2024
Response from Lukas Wilfling on 23 Apr 2024
Dear Gregory,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, lovely and quiet property. A few minor wear and tear setbacks in the room but otherwise fine.
Stayed 2 nights in Apr 2024
Response from Lukas Wilfling on 7 Apr 2024
Dear Paul,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Julian

Friendly staff
Stayed 1 night in Apr 2024
Response from Lukas Wilfling on 7 Apr 2024
Dear Julian,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Quiet location
Stayed 1 night in Mar 2024
Response from Lukas Wilfling on 1 Apr 2024
Dear Elizabeth,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and still close to the city, free secure parking and generous sized rooms.
Stayed 1 night in Mar 2024
Response from Lukas Wilfling on 6 Mar 2024
Dear Jason,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lukas Wilfling on 29 Feb 2024
Dear Gregory,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lukas Wilfling on 28 Feb 2024
Dear Anthony,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lukas Wilfling on 28 Feb 2024
Dear Morris,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the counter were wonderful
Stayed 2 nights in Feb 2024
Response from Lukas Wilfling on 21 Feb 2024
Dear Aaron,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it is directed at our wonderful team. I will share your comments with our team, in particular our Front Office Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful historical hotel. It was built in 1927, just as Canberra started up with the building of Old Parliament House. Lovely character, large rooms.
Stayed 2 nights in Feb 2024
Response from Lukas Wilfling on 21 Feb 2024
Dear Beatrice,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

4/10 Poor

Shigenobu

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was a terrible night and could not sleep well as we had to evacuate two times around 4 am and 4:30 am for the false fire alarms. Staffs should explain why it happened and apologise about false alarms before we ask about it.
Stayed 1 night in Feb 2024
Response from Lukas Wilfling on 21 Feb 2024
Dear Shigenobu,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Dianne

Business traveller, Travelled with partner
Liked: Cleanliness
The room was really small and they had a huge glass table beside the bed which was way too big for the room. A bit hard to get into bed. Also, something to consider for heritage type accommodation, they did not have a lift where we were and I was in a moon boot. Lesson learnt on my part. Not sure why we had to pay for parking for a spot out the front which the general public could use anyway.
Stayed 2 nights in Jan 2024
Response from Lukas Wilfling on 30 Jan 2024
Dear Dianne,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you do return for another stay with us, may I suggest booking one of our King Rooms which will have an elevator and these rooms also offer a lot more room.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Magar

Disliked: Property conditions & facilities
The bathroom supplies were not checked
Stayed 3 nights in Jan 2024
Response from Lukas Wilfling on 30 Jan 2024
Dear Magar,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please also allow me to extend my sincere apologies about the bathroom amenities and please rest assured that I will share this with our Housekeeping Team the ensure we regularly check these.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Toilet position in bathroom not great
Stayed 1 night in Jan 2024
Response from Lukas Wilfling on 21 Jan 2024
Dear Kevin,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Kathy

Business traveller, Travelled with partner
Staff ignored me standing at the front glass doors for 15 minutes on arrival despite pressing the doorbell, intercom repeatedly. Only entered because other guests exited the building. No apology once inside despite seeing me waiting.
Stayed 1 night in Jan 2024
Response from Lukas Wilfling on 16 Jan 2024
Dear Kathy,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will raise your Feedback with the team and that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Luke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were so nice and gave us so much information.
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Luke,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Ting

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Ting,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice place to stay
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Ting,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Staff lovely, room clean, sofa bed needs to be replaced unserviceable. Property clean and functional but needs a spruce up including paint and new carpets/decor etc.
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Kelly,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Lydia

Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 21 Jan 2024
Dear Lydia,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Jan,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Simon

Liked: Staff & service
Property smelled musty and the carpets looked old, faded and stained.
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Simon,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

John, Collaroy

Business traveller
Liked: Cleanliness
Good location
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 18 Dec 2023
Dear John,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Lukas Wilfling on 7 Dec 2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Nov 2023
Response from Lukas Wilfling on 22 Nov 2023
Dear Craig,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Aya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lukas Wilfling on 8 Nov 2023
Dear Aya,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 1 night in Oct 2023
Response from Lukas Wilfling on 1 Nov 2023
Dear Edward,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

David

Travelled with partner
Liked: Amenities
Very good location in a charming building. Lovely garden area and safe and easy parking. Short walk to the main shopping and eating area. Would happily stay here again.
Stayed 2 nights in Oct 2023
Response from Lukas Wilfling on 30 Oct 2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular our gardeners. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Alana

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Poor EV charger option
I'd recommend getting an EV charger supplier that doesn't require payment on top of the hotel bill. A very slow charger is not worth it and having a fast charger would make you more of a destination and generate more business over time.
Stayed 2 nights in Oct 2023
Response from Lukas Wilfling on 18 Oct 2023
Dear Alana,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Large airy room. Old world ambience and charm. Needs some repainting. Fitness room small minimal equipment. Very well situated.
Stayed 5 nights in Oct 2023
Response from Lukas Wilfling on 15 Oct 2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I'm pleased to advise that we have started painting our hallways along with the guest room doors.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Rhonda

Travelled with partner
Disliked: Cleanliness
Was not really impressed
Stayed 3 nights in Oct 2023
Response from Lukas Wilfling on 15 Oct 2023
Dear Rhonda,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice courtyard. Only issue for me is that there are lots of steps
Stayed 1 night in Oct 2023
Response from Lukas Wilfling on 15 Oct 2023
Dear Elizabeth,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This delightful old building has been updated with new ensuite bathroom. Very comfortable and nice and close to city centre.
Stayed 1 night in Sep 2023
Response from Lukas Wilfling on 3 Oct 2023
Dear Mary,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

kanan

Stayed 1 night in Sep 2023
Response from Lukas Wilfling on 18 Oct 2023
Dear kanan,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Carmel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient near War Memorial and easy walk into city.
Stayed 3 nights in Sep 2023
Response from Lukas Wilfling on 25 Sept 2023
Dear Carmel,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

2/10 Terrible

Mina

Disliked: Cleanliness, staff & service, property conditions & facilities
Smells old, staff not friendly
Stayed 1 night in Aug 2023
Response from Reception on 4 Sept 2023
Good Morning Mina,Thank you for your feedback. Could we give you a call-in regard to your stay and feedback?Looking forward to hearing back from you.Kind Regards,Rosa

4/10 Poor

Paul

Stayed 1 night in Aug 2023
Response from Lukas Wilfling on 25 Sept 2023
Dear Paul,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

GLENN

Stayed 2 nights in Aug 2023
Response from Lukas Wilfling on 31 Aug 2023
Dear Glenn,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like staying here, close to shops and eateries, quiet, large room and bed, good breakfast
Stayed 2 nights in Aug 2023
Response from Lukas Wilfling on 21 Aug 2023
Dear Jane,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm, friendly & efficient staff. Secure car park much appreciated. Great location. Our room, the deluxe loft was great if you don't mind stairs. All in all, an enjoyable couple of days.
Stayed 2 nights in Aug 2023
Response from Lukas Wilfling on 21 Aug 2023
Dear Jillian,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lukas Wilfling on 16 Aug 2023
Dear Robert,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Caroline

Travelled with group
Liked: Cleanliness, staff & service
I enjoyed my stay, I upgraded to a courtyard room and loved it. Mini bar and movie purchases way too expensive. The staff were great. On site Restaurant not available so ate in Bistro..pub like atmosphere, bit noisy but food was great.
Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 18 Jul 2023
Dear Caroline,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were big and nice and clean, great bathrooms. Liked the high ceilings. Overall hotel was missing a warm and inviting environment. Dining facilities were average.
Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 18 Jul 2023
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please also allow me to extend my sincere apologies in regard to your dining experience and please rest assured that I will share this feedback with our Food & Beverage Manager and our Executive Chef.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Nikki

Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 1 Aug 2023
Dear Nikki,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff and clean and quiet room.
Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 14 Jul 2023
Dear John,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager