Never met such poor service and maintenance. We knew what kind of hotel this was (a motel, mostly sought for privacy). We received a junior suite room with a bed arrangement different from what we had reserved. Despite the fact we had corresponded with them that morning, they hadn't bothered to inform us they were giving us a different room because the reserved room had a jacuzzi malfunction. When we asked for the correct type of beds, they offered us two regular adjoining rooms. Then came a series of unbelievable blunders.
The first alternative room was occupied. Please remember this is partly a love hotel, not a place one is eager to step into someone else's room.
Then they gave us two rooms where the air-conditioning and temperature were unbelievably hot in mid August.
Finally, at 9 pm we agreed to take two adjoining rooms, one of which was a smoking room, with the opposite room experiencing a water flooding, with water spreading to the corridor carpet.
Malfunctions do occur, but I would expect that if you are asked to accept a room different than one you reserved, then the reception should make every effort to give you an equal, or better room. Not tire you with such sn unbelievable series of changes.