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Reviews of Calistoga Motor Lodge & Spa, a JdV by Hyatt Hotel

4 out of 5
Calistoga Motor Lodge & Spa, a JdV by Hyatt Hotel
1880 Lincoln Avenue, Calistoga, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 104 reviews" "
Rating 8 - Good. 29 out of 104 reviews" "
Rating 6 - Okay. 15 out of 104 reviews" "
Rating 4 - Poor. 2 out of 104 reviews" "
Rating 2 - Terrible. 5 out of 104 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Colleen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, it’s walking distance into calistoga which is a very sweet town with lots of lovely restaurants and wine bars. The surrounding views from the hotel is gorgeous. The room was lovely. The staff were very friendly and welcoming and helpful. We enjoyed the warm pool. Overall a great stay.
Stayed 2 nights in May 2024
Response from Calistoga Motor Lodge & Spa on 20 May 2024
Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay at our hotel and enjoyed the charming town of Calistoga. It's fantastic to know that you found our rooms lovely and our staff friendly, welcoming, and helpful. We're delighted that you were able to relax and enjoy our warm pool while taking in the gorgeous surrounding views. We can't wait to welcome you back for another great stay!

6/10 Okay

Wilson, Las Vegas

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2024

2/10 Terrible

Madeline

Travelled with partner
i thought this is Hyatt hotel where its advertised
Stayed 1 night in May 2024
Response from Calistoga Motor Lodge & Spa on 10 May 2024
Hi Madeline, We are indeed managed by Hyatt hotels. We are part of JdV by Hyatt which is their lifestyle brand. Please feel free to reach out to us if you have anything specific you'd like to discuss in regard to your rating. We'd love to hear from you.

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful.
Stayed 3 nights in May 2024
Response from Calistoga Motor Lodge & Spa on 10 May 2024
Hi Emily,This is wonderful to hear. We think they are pretty great too. Thank you for your review!

8/10 Good

Liya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Calistoga Motor Lodge & Spa on 10 May 2024
Thank you Liya!We appreciate your review.

8/10 Good

Elizaveta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Apr 2024
Response from Calistoga Motor Lodge & Spa on 29 Apr 2024
Thank you Elizavela! We appreciate your review.

10/10 Excellent

Ahline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Calistoga Motor Lodge & Spa on 29 Apr 2024
Thank you for your 5 out of 5 rating. We appreciate you.

10/10 Excellent

Jeffrey

Stayed 3 nights in Apr 2024
Response from Calistoga Motor Lodge & Spa on 13 May 2024
Thank you for the 5/5 rating Jeffrey. We appreciate you!

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bummed the hot tub was closed, but otherwise the hotel has everything you need. Lovely bar/restaurant on site.
Stayed 1 night in Apr 2024
Response from Calistoga Motor Lodge & Spa on 29 Apr 2024
Hi Claire,Thank you for your review. We understand you were bummed about the hot tub. It is definitely on our priority list and will be sure to let everyone know when it is re-opening. We are happy to hear you enjoyed everything else during your stay. Come back again soon.

6/10 Okay

Madeline

Travelled with family and small children
The camper room are very unique. Walls are thin so you can easily hear your neighbor next door. The number of people and children using the wading pool was ridiculous. If the large adult spa is not working there should be some room compensation. The whole pool area was too crowded. This use to be a nice and small venue. It has grown too much.
Stayed 2 nights in Apr 2024
Response from Calistoga Motor Lodge & Spa on 29 Apr 2024
Hi Madeline, Thank you for taking the time to provide us with your feedback. We sure had a few busy weeks during spring break. We hope you will join us again when our hot tub is back up and running and when our Adults Only pool is complete. Please keep an eye out for more details and updates.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience- will go back
Stayed 2 nights in Apr 2024
Response from Calistoga Motor Lodge & Spa on 29 Apr 2024
Wow! Thank you Deborah. We love to hear that. See you again soon!

10/10 Excellent

Elisa

Stayed 2 nights in Apr 2024
Response from Calistoga Motor Lodge & Spa on 29 Apr 2024
Thank you Elisa!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Bad timing with the hot tub out of commission. Great service throughout!
Stayed 3 nights in Mar 2024
Response from Calistoga Motor Lodge & Spa on 29 Mar 2024
Hi Eric,Thank you for your review. We are very pleased to hear that you received great service during your stay. Please come back when the hot tub is back up and running.

10/10 Excellent

Greg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern, clean and comfortable. The staff was super nice and friendly.
Stayed 2 nights in Mar 2024
Response from Calistoga Motor Lodge & Spa on 29 Mar 2024
Hi Greg,We appreciate your 5 our of 5 rating and are pleased to hear that our staff treated you well. Thank you for taking the time to provide us with your feedback.

4/10 Poor

Teresa

Stayed 3 nights in Mar 2024
Response from Calistoga Motor Lodge & Spa on 29 Apr 2024
Thank you for your rating Teresa. If there is anything we can do to help improve your experience, please feel free to reach out.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service
Everything was great, really liked the experience, location, friendly team, etc. The only thing is the hot tub was not working and this was our second stay in two years where that was the case. it would be nice when staying in the winter months.
Stayed 2 nights in Jan 2024
Response from Calistoga Motor Lodge & Spa on 22 Mar 2024
Thank you so much for your kind words Emily. We appreciate your business and can't wait until your next visit.

8/10 Good

Daniella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Loved the warm pools !
Stayed 1 night in Mar 2024
Response from Calistoga Motor Lodge & Spa on 22 Mar 2024
Thank you Daniella!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Amenities
Mineral Bubbly water Pools. The skin and hair look wonderful!
Stayed 1 night in Mar 2024
Response from Calistoga Motor Lodge & Spa on 22 Mar 2024
Thank you so much for the 5 out of 5 rating Jeffrey!

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from Calistoga Motor Lodge & Spa on 22 Mar 2024
Thank you Eric!

10/10 Excellent

jeremy

Stayed 1 night in Mar 2024
Response from Calistoga Motor Lodge & Spa on 5 Mar 2024
Thank you Jeremy!

8/10 Good

Summer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Love the decor. The restaurant was super delicious with wonderful live music. The grounds are lovely. Only downside was that the hot hot pool was not available.
Stayed 2 nights in Feb 2024
Response from Calistoga Motor Lodge & Spa on 5 Mar 2024
Thank you Summer! We appreciate your feedback and are so pleased to hear that you enjoyed your stay. We are working on getting the hot tub back up and running and will be sure to shout it from the roof tops when it is! We appreciate your patience.

10/10 Excellent

Julia, Tucson

Stayed 3 nights in Feb 2024
Response from Calistoga Motor Lodge & Spa on 22 Mar 2024
Thank you Julia!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Calistoga Motor Lodge & Spa on 5 Mar 2024
Thank you Sam! We appreciate you.

8/10 Good

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel. Super cute, quiet, chill. Restaurant on site and staff were both great. Will definitely stay again.
Stayed 3 nights in Feb 2024
Response from Calistoga Motor Lodge & Spa on 23 Feb 2024
Hi James - this is so great! Thank you for taking the time to provide us with your feedback. We always appreciate hearing from our guests and look forward to seeing you again soon.

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant was excellent and the staff are super friendly. The property was real clean and relaxing.
Stayed 2 nights in Feb 2024
Response from Calistoga Motor Lodge & Spa on 14 Feb 2024
Hi Stacy,Thank you for taking the time to write us a review. We are so pleased to hear that you enjoyed your time with us. Please come back again soon.

2/10 Terrible

Greta

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Used to LOVE – now rundown
We used to frequent this adorable motel. Decor is awesome and the rooms are comfortable. But in the past 1.5 years, the rooms are rundown and general maintenance is overlooked. Our most recent trip the towel bar fell, the toilet paper holder was loose, there was a previous guests milk in the fridge, the toilet set looked worse for wear (it was clean but looked terrible), mildew on the shower tile and behind the sink, and the icing on the cake was a small streak of blood in a very obvious location on the sheets. We shared this feedback with the property, but were not compensated a dime for our poor experience (just a kind email). Not pleased by the invoice given our experience. Hyatt has higher standards than this. We were beyond disappointed by our recent (and last) experience at the Calistoga Motor Lodge.
Stayed 1 night in Jan 2024
Response from Calistoga Motor Lodge & Spa on 14 Feb 2024
Hi Greta,Thank you for taking the time to provide us with your feedback here. We have also communicated and reached out via email so we are sorry to hear that you are still frustrated regarding your stay with us. Please feel free to reach out again if there is something further that you would like to discuss.

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Calistoga Motor Lodge & Spa on 30 Jan 2024
Thank you Amy.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Calistoga Motor Lodge & Spa on 30 Jan 2024
Thank you Tim.

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Looks can be deceiving. ... the photos on the website really sold this property as a chic boutique hotel. In reality, the room felt like a Best Western with a lick of paint and some fun decor. It even smells like an old motel. It's a great location, and the restaurant/bar seemed nice (we ate off property), but I had high hopes and was really disappointed.
Stayed 1 night in Jan 2024
Response from Calistoga Motor Lodge & Spa on 30 Jan 2024
Hi Julie,Thank you for your feedback. We appreciate your comments and will be sure to pass them along to the team.

4/10 Poor

stephanie Birnbaum

Stayed 1 night in Jan 2024
Response from Calistoga Motor Lodge & Spa on 23 Feb 2024
Thank you for your review Stephanie. We appreciate you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family friendly vibe
The negatives: I’m not sure if it’s because it was winter during our stay, but the onsite restaurant was only open for dinner and the spa was closed one day during our stay. Also, the website lists 3 pools but in reality it’s 2 pools and a jacuzzi. In the camper suite, the table that converts to a bed requires a worker to come and convert it. That was a big downer for us. Positives: the staff was always very helpful, the restaurant was really good ( get the mushroom pizza!) and the entire place is very kid friendly. And the pools are lovely.
Stayed 3 nights in Jan 2024
Response from Calistoga Motor Lodge & Spa on 30 Jan 2024
Thank you for your review! We appreciate you staying with us and hope to see you back again soon.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Calistoga Motor Lodge & Spa on 30 Jan 2024
Thank you Jeremy.

10/10 Excellent

CHIENKAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good and enjoy there.
Stayed 1 night in Dec 2023
Response from Calistoga Motor Lodge & Spa on 30 Jan 2024
Thank you!

8/10 Good

Quiara

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Hot spring pools really nice.
Response from Calistoga Motor Lodge & Spa on 30 Jan 2024
Thank you Quiara.

8/10 Good

Sarah

Stayed 1 night in Dec 2023
Response from Calistoga Motor Lodge & Spa on 30 Jan 2024
Thank you Sarah.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Calistoga Motor Lodge & Spa on 14 Feb 2024
Thank you for the great review Emily. We certainly appreciate your feedback.

10/10 Excellent

Jamey

Wonderful stay
Wonderful stay. The staff was amazing! The property is super cute and retro. Highly recommend.
Stayed 2 nights in Dec 2023
Response from Calistoga Motor Lodge & Spa on 30 Jan 2024
Thank you so much Jamey! We appreciate your feedback!

10/10 Excellent

Marsha

Travelled with family, Travelled with group
I love this hotel so much!
Stayed 1 night in Nov 2023
Response from Calistoga Motor Lodge & Spa on 15 Nov 2023
Wow! Thank you Marsha! We appreciate you.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Calistoga Motor Lodge & Spa on 16 Nov 2023
Thank you Jane!

10/10 Excellent

Sharon ROSE

Stayed 1 night in Nov 2023
Response from Moye on 7 Nov 2023
Thank you so much for your response. We look forward to hosting you again in the future.

8/10 Good

Annette

Travelled with partner
Liked: Staff & service
The Calistoga. Motor Lodge is definitely a good option if you are staying in Calistoga. We have stayed there several times. Although this time we noticed that it is starting to show its age. It could use a coat of paint and a little lift here and there. Our bathroom door had a hole in it for some reason (seemed to have had something there prior), some stains of some sort on the bathroom floor and a broken bathroom hook. This visit they did not tell us that their hot tub was under maintenance which was very disappointing to us as we were looking forward to this feature in particular. If we had known we would have probably selected a different location. The staff was very nice and helpful. The Fleetwood restaurant never disappoints. Everything we have ordered has been delicious. Definitely recommend the restaurant even if you are not staying at the hotel. Suggest to management to upgrade or upkeep the rooms. Notice that many rooms have been added to the property so maybe paying more attention to those rooms as opposed to the ground floor originals?
Stayed 2 nights in Oct 2023
Response from Calistoga Motor Lodge & Spa on 16 Nov 2023
Hi Annette,We appreciate your feedback regarding your recent stay. Thank you for staying with us and we hope to see you again soon.

6/10 Okay

Fred

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Calistoga Motor Lodge and Spa on 30 Oct 2023
Thank you Fred.

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness
$700 for one night for a revamped motel seems steep, but it was still a lovely time. The staff was not friendly. Bikes were a plus. Calistoga is fantastic. Pros and cons... and wine.
Stayed 1 night in Oct 2023
Response from Calistoga Motor Lodge and Spa on 30 Oct 2023
Hi Jordan,Thank you for your review. We always appreciate hearing from our guests after their stay.

10/10 Excellent

Fred

Stayed 1 night in Oct 2023
Response from Calistoga Motor Lodge & Spa on 15 Nov 2023
Thank you Fred!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to Calistoga Main Street - lots of good wineries to stop in!
Stayed 1 night in Oct 2023
Response from Calistoga Motor Lodge and Spa on 25 Oct 2023
Hi John,Thank you for your review!

8/10 Good

Steve

Liked: Cleanliness, amenities
I booked this property for two nights as a place to decompress after a 6 day retreat. I accidentally booked the check in for a day early, and didn't realize this until the following day to due to being off line. I called the front desk to explain what had happened and they informed me that "there was nothing they could do" and that my payment for the first night was lost as a penalty and they cancelled the second night. I tried to rebook and the second night was twice the amount I had paid, so I booked another property. I managed to find a lower rate for the second night and booked it. Upon checking in. I noticed the property looked and felt a little worn. The parking lot had pot holes and the grounds were not 5 star. I was looking forward to unwinding in the jacuzzi and they told me it was broken. The biggest issue was how poor the sound proofing was and I was kept awake by the occupants in the next room banging and moaning against my wall. All in all... not a positive experience.
Stayed 2 nights in Oct 2023
Response from Calistoga Motor Lodge and Spa on 25 Oct 2023
Hi Steve,We are sorry to hear that your stay with us was anything but exceptional. We appreciate your feedback and will be sure to pass along your comments to the team.

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this little gem
Stayed 1 night in Oct 2023
Response from Calistoga Motor Lodge and Spa on 31 Oct 2023
Thank you for this review Marsha! We appreciate you.

2/10 Terrible

Dov

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My complaint is with Expedia. The place is listed as 4 stars when the reality is that the place should be listed as a 2 stars. The place is modest and my complaint with the motel is that they charge $35 as resort fee which at best is a joke. On the parking lot there is construction material. Close by, the construction noise started at 8:00 am. The room is quite modest. The refrigirator did not work.
Stayed 1 night in Oct 2023
Response from Calistoga Motor Lodge and Spa on 25 Oct 2023
Thank you for your review.

8/10 Good

Angel

Stayed 3 nights in Oct 2023
Response from Calistoga Motor Lodge & Spa on 17 Nov 2023
Thank you for your review Angel.