Outdoor pool, a heated pool, open 8:30 AM to 11:00 PM, pool umbrellas

Reviews of Carriage House Hotel & Conference Centre

3.5 out of 5
Carriage House Hotel & Conference Centre
9030 Macleod Trail South, Calgary, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1178 out of 1835 reviews" "
Rating 8 - Good. 442 out of 1835 reviews" "
Rating 6 - Okay. 125 out of 1835 reviews" "
Rating 4 - Poor. 57 out of 1835 reviews" "
Rating 2 - Terrible. 33 out of 1835 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pattie Ervin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very pleasant, clean great area to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Gaylord

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness,updated, easy access, friendly staff
Stayed 1 night in Mar 2024

8/10 Good

Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ran into issues with rowdy neighbours but staff dealt with the issue and the rest of the stay was excellent. They offered a fantastic breakfast buffet with great staff in the restaurant.
Stayed 2 nights in Dec 2023

6/10 Okay

Andrea, Edmonton

Liked: Property conditions & facilities
Rude staff at times.
Stayed 2 nights in Mar 2024

10/10 Excellent

Boyd

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here regularly since the pandemic, at first due to the proximity to our new offices but it is just so convenient and comfortable. The hot tub and pool are awesome outdoor amenities in the winter and there are several dining options onsite as well as nearby.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there Boyd,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but room walls pretty thin. Could hear neighbours clear as day at 3am and again at 8am.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi Nicole,Thank you for posting your review. We are sorry that we did not meet your expectations during your recent stay with us. We will certainly be using your feedback to evaluate ways that we can get better at the hospitality that we offer.We hope that you’ll give us another opportunity to surpass your expectations in the future.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying at the Carriage House. They upgraded our room and made sure to put all out of town family on the same floor which was greatly appreciated. The rooms have been recently renovated and the beds were comfortable. The only thing that wasn't 5 star was the breakfast....it was okay just not great.
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi Carol,Thank you for posting your online review. We are thrilled that we were able to have your family staying on the same floor as you. Thanks for staying with us. It would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Reasonable price.
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there William,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

6/10 Okay

Duncan

Travelled with partner
I did not like that they 100 deposit. They told me 3 to 5 business days before I get my hundred dollars back. If they can take it that fast they can return it faster.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi Duncan,Thank you for choosing to stay with us. We apologize for the challenge that you experienced during your recent stay with us. We will definitely be looking into what took place, and how we can get better in the future. Thank you for bringing this to our attention and we hope that you’ll give us another opportunity to surpass your expectations in the future.

10/10 Excellent

Dakota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there Dakota,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

6/10 Okay

Jessica

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there Jessica,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an unexpected surprise. Booked this property based on location being close to the hospital and having a restaurant. Didn’t expect the food to be wonderful,or the staff and service to be so friendly and caring. Came in on a family medical issue, and this was such a peaceful safe haven from stressful times…what a lovely hotel…top notch
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 22 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and was able to find refuge from the stressful reason for your trip.Thank you for taking the time to post your review, and we look forward to welcoming you back to the hotel, hopefully for a more leisurely stay.Thanks for posting, Pam.

10/10 Excellent

Candi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and clean Did not like that it states “they change the sheets every other day” makes me believe they don’t change the sheets if I’m staying the one night versus the two. There is mold in the corners of the shower.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 21 Mar 2024
Hi Candi,We do apologize for any confusion. For environmental purposes, we replace the bed sheets for multi-night stays every other day, unless requested to change daily, by setting out said card in each guest room.Of course, when a guest checks out, regardless of one night or multi-night, the room is completely cleaned and sanitized. All of our rooms are newly renovated, but we will be sure to take a very close look at the room you stayed in to ensure it meets the high cleaning standards we set for ourselves. Thank you for letting us know.

4/10 Poor

Amanda J

Travelled with family
Liked: Staff & service
Love the location and staff at Carriage House but the complimentary breakfast buffet has gone very downhill since our last stay. We will be looking to stay elsewhere next time.
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 19 Mar 2024
Hi Amanda J,We are terribly sorry to hear that you did not enjoy our complimentary full, hot breakfast buffet that we include for up to two guests per room. We have made some recent enhancements to our breakfast as of late, and have received very positive feedback. We will be sure to look into the morning that you stayed with us, to see if we can identify any other comments or feedback.We want to thank you for bringing this to our attention and giving us the opportunity to look into it. We do hope that you'll give us another chance to exceed your expectations in the future.

10/10 Excellent

Chelsea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could have taken the pillow home with me.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 18 Mar 2024
Hi Chelsea,We're so happy to hear that you enjoyed your stay with us, and our pillows. Did you know that you can purchase brand new pillows from the hotel directly? Please feel free to call our Front Desk and we would be happy to organize this with you.Thanks for staying with us!

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Mar 2024
Thanks for rating your stay with us, Jacqueline. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a favourite place to stay when in Calgary! Staff always pleasant. Beds/pillows are the best!
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 16 Mar 2024
Hi Karen,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

8/10 Good

brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 16 Mar 2024
Thanks for rating your stay with us, Brian. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Lyle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff where the best and the room is great supper could not be any better and a great price
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 14 Mar 2024
Hi there Lyle,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

10/10 Excellent

Marina

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Convient & safe
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 14 Mar 2024
Hi Marina,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that everyone made us feel welcome. My only concern was very uneven sidewalk/roadway area around the handicapp ramp and parking stalls.
Stayed 4 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 14 Mar 2024
Hi Marc,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.Thank you for mentioning a couple items to look into regarding the sidewalk and handicap spaces. We have passed your comments along to our Engineering Team.Thanks for staying with us!

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is very hit and miss. They usually have meetings or conference's booked so parking is tough. I had to park across the streetbookked
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 14 Mar 2024
Thank you for posting your review, Jim. We are happy to hear that you enjoyed your stay. We do understand the inconvenience of parking when the hotel is busy, but we do hope that you were able to utilize our overflow parking area just across the street to the East of the hotel. Thanks for choosing to stay with us!

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was one of the best I have ever had.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 13 Mar 2024
Thanks for posting, Kristy. We are very happy to hear that you enjoyed our complimentary hot breakfast buffet that we include with each room for up to two registered guests.We hope to welcome you back to the hotel again soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great eats and pub.
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 13 Mar 2024
Hi Terry,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a great experience and the staff were friendly and quick to help with any questions. The buffet was typical, nothing I would go out of my way for.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 12 Mar 2024
Thank you for sharing your online review and recommendation, Amanda. We are so glad to hear that you enjoyed so many elements of your stay with us, especially our amazing colleagues that strive to make every guests stay as perfect as it can be.Thanks for taking the time to post and we look forward to welcoming you back to the hotel again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and location
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 11 Mar 2024
Hi Melissa,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Fabulous staff…….. highly recommended
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 11 Mar 2024
Hi Kenneth,Thank you so much for choosing to stay at our locally owned and operated property. We are thrilled that we were able to exceed your expectations during your stay and we would love to host you again the next time you’re in Calgary.Thanks for posting and sharing your recommendation.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 12 Mar 2024
Thanks for rating your stay with us, Lisa. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Leanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The property was very clean and our room was modern and very nice. The absolute BEST hotel shower we have had in a long time. Breakfast was delicious too. Thank you for a great stay!
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 11 Mar 2024
Hi there Leanna,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

10/10 Excellent

Mark, Redcliff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and quiet. Staff are friendly and helpful. Love Peanuts Pub right on site.
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 11 Mar 2024
Hi Mark,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to get away with the kids as they spent 2 days in the heated pool.
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 11 Mar 2024
Thanks for posting about your experience while staying with us, Lisa. We are very happy to hear that you & your kids enjoyed our year-round, heated outdoor pool & hot tub.We hope to welcome you back to the hotel again soon.

10/10 Excellent

Margherita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to various shopping experiences. Nice staff and good food options too.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 10 Mar 2024
Hi Margherita,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 10 Mar 2024
Thanks for rating your stay with us, Brent. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 9 Mar 2024
Thanks for rating your stay with us, Tracy. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Sarah, Airdrie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly staff. Breakfast was delicious. I’m not sure if we had the VIP experience or not, but we did received a $15 voucher (which was a nice surprise) to use any of the dining/food options on the property. Unfortunately, we weren’t there long enough to utilize. This is the second time we have stayed here and we will stay again in the future!
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Mar 2024
Hi Sarah,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and we hope that you'll stay for a little longer next time!We do look forward to welcoming you back to the hotel again soon.

10/10 Excellent

Jackelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are absolutely amazing. They’re all so friendly and helpful especially at the front desk. Whenever we are in Calgary we stay here
Stayed 4 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Mar 2024
Thank you for sharing your online review and recommendation, Jackelyn. We are so glad to hear that you enjoyed your stay with us, especially our amazing colleagues that strive to make every guests stay as perfect as it can be.Thanks for taking the time to post and we look forward to welcoming you back to the hotel again soon.

8/10 Good

Eva

Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 26 Mar 2024
Thanks for rating your stay with us, Eva. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms. Easy check-in and check-out. Will be staying here again in the future
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 4 Mar 2024
Hi there Christina,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

6/10 Okay

Karen

Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there Karen,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.

6/10 Okay

Karen

Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there Karen,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a favourite of ours. Always stay here when we visit Calgary.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 4 Mar 2024
Hi Jennifer,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service
Just like the pictures. Nothing special. Very clean but parking can be tricky especially at night.
Stayed 1 night in Feb 2024
Response from Travis, Carriage House Hotel & Conference Centre on 4 Mar 2024
Hi Ahmed,Thanks for rating your stay with us. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

4/10 Poor

Lucynda

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 4 Mar 2024
Hi there Lucynda,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is clean
Stayed 1 night in Jan 2024
Response from Travis, Carriage House Hotel & Conference Centre on 4 Mar 2024
Thanks for rating your stay with us, Joshua. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

6/10 Okay

Lorne

Travelled with partner
Liked: Staff & service, amenities
It’s was clean and there’s lots off places to eat. But the room they called the executive suite was pretty small for a king size bed, and a washrooms are very small.
Stayed 1 night in Feb 2024
Response from Travis, Carriage House Hotel & Conference Centre on 4 Mar 2024
Hi Lorne,Thank you for posting your review. We are sorry that we did not meet your expectations during your recent stay with us. We will certainly be using your feedback to evaluate ways that we can get better at the hospitality that we offer.We hope that you’ll give us another opportunity to surpass your expectations in the future.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in Feb 2024
Response from Travis, Carriage House Hotel & Conference Centre on 29 Feb 2024
Thanks for rating your stay with us, Donald. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

coleman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Travis, Carriage House Hotel & Conference Centre on 28 Feb 2024
Thanks for rating your stay with us, Coleman. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Travis, Carriage House Hotel & Conference Centre on 27 Feb 2024
Thanks for rating your stay with us, Maria. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Travis, Carriage House Hotel & Conference Centre on 27 Feb 2024
Thanks for rating your stay with us, Bryant. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Kristopher, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Travis, Carriage House Hotel & Conference Centre on 27 Feb 2024
Thanks for rating your stay with us, Kristopher. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.