Dear Keairra, we apologize for the inconvenience you experienced during your stay. We take all guest concerns seriously and regret that we were unable to provide a satisfactory resolution in this instance. We recommend reaching out to the third-party booking platform for assistance with refund requests. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Brittany, we sincerely apologize for the subpar experience you had during your recent stay. Providing a comfortable and pleasant environment for our guests is our top priority, and we regret that we did not meet your expectations. Rest assured, we will address the issues you mentioned with our team immediately to ensure that such lapses in cleanliness, maintenance, and noise control are rectified. Thank you for sharing feedback on your stay and bringing these concerns to our attention, as we will review them with due seriousness and take possible action to improve the quality of our services. Ultimately, we wish to have you back at the hotel as our guests so that we can make up for our missteps and provide you with an experience worth your time and money. Best Regards, Hy-Lo HotelCustomer Care Team

Dear Shahaub, thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and found our hotel to be a great value compared to others in the area. It's fantastic to know that you appreciated the stylish upgrades and modern look of our rooms, as well as our early check-in option. We take great pride in our recent renovations and are thrilled that they contributed to your enjoyable stay. We're especially pleased to hear that you loved our coffee! Providing our guests with high-quality amenities, including delicious coffee, is important to us, and we're delighted that you enjoyed it so much. Your kind words mean the world to us, and we look forward to welcoming you back for another fantastic stay in the future!Best Regards, Hy-Lo HotelCustomer Care Team

Hi Tammy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Hy-Lo Hotel with the finest of our amenities and resources!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Lindsay, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Hy-Lo Hotel service in the future!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Wava, we're thrilled to hear that you and your mother enjoyed your stay at the Hy-Lo Hotel. We truly appreciate your kind words about our property's proximity to the casino and stores. Providing excellent hospitality is our top priority, and we're delighted that Jay, Christine, and our team were able to make your stay memorable. Your feedback motivates us to continue delivering exceptional service to all our guests, regardless of budget. We aim to serve customers on par with peak hospitality standards, and your satisfaction with our courteous customer service rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at our place with the finest of our facilities and services!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Vadim, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the loud construction noise in the morning that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Hy-Lo HotelCustomer Care Team

Hey Lucy, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Hy-Lo Hotel!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Erin, we appreciate your feedback about our cute property, convenient location, and low costs. We apologize for the cleanliness issues you experienced during your stay. Your feedback is valuable to us, and we will address these concerns to ensure that they are promptly resolved. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at the Hy-Lo Hotel on your next visit!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Patricia, we apologize for any inconvenience caused by the issues you experienced with your room during your stay. Your feedback is valuable to us, and we'll use it to address the issues you mentioned and improve our facilities for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience a the Hy-Lo Hotel.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Debra, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards, Hy-Lo HotelCustomer Care Team

Dear John, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Phillip, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the dirty hallways and room conditions that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Crystal, we are pleased that you thoroughly enjoyed your time at the Hy-Lo Hotel. We appreciate you letting us know how satisfied you were with our check-in service, staff behavior, and room conditions. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Calera.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Emily, we apologize for any inconvenience caused by the elevator issue during your stay. Your feedback is valuable to us, and we will address this with our maintenance team to ensure it is promptly resolved. Additionally, we apologize for any disturbance caused by noise during the night. We will work diligently to prevent similar issues from occurring in the future. We sincerely regret not being able to provide you with a pleasing guest experience at our hotel, and we look forward to hearing more from you to improve your next visit with us!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Christopher, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Hy-Lo Hotel, and your review reassures us of the cleanliness and comfort of our well-maintained facilities and the quality of our friendly front desk services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Brian, thank you for choosing to stay with us. We're glad to hear that you found the check-in process easy. We apologize for any inconvenience caused by ongoing maintenance work. Please rest assured that we are working diligently to complete these projects and enhance the overall guest experience. We appreciate your understanding and hope to welcome you back to enjoy our improved facilities.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Richard, we're deeply sorry to hear about the challenges you encountered during your recent stay, especially with the state of the rooms. Your experience does not reflect the high standard of service we aim to provide, and we apologize for falling short of your expectations. We take matters of cleanliness, safety, and maintenance very seriously, and we will investigate and address the issues you've raised to ensure a better experience for our guests. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Best Regards, Hy-Lo HotelCustomer Care Team

Dear Michelle, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Calera so we can deliver an incredible Hy-Lo Hotel guest experience!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Michelle, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Calera so we can deliver another incredible Hy-Lo Hotel guest experience!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Karen, we are deeply sorry for the inconvenience you experienced during your recent stay. We understand the distress and trouble caused due to the additional charge, dirty room conditions, and improper entry by our housekeeping staff. We will investigate the issues you mentioned with our staff and ensure that appropriate measures are taken to prevent such incidents. Your feedback is invaluable to us, and we appreciate the opportunity to make things right. We hope you will give us another chance to provide you with the exceptional service you deserve.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Kourtney, thank you for letting us know about your stay at the Hy-Lo Hotel. It's always a pleasure hearing from our guests. Thank you for rating our services positively, but we understand they were not entirely as expected. Our responsibility is to ensure that you have the best time during your vacation, so do not hesitate to share feedback on your stay. Let us know the next time you travel to Calera because we would love to host you again and serve a lovely guest experience at our humble hotel.Best Regards, Hy-Lo HotelCustomer Care Team

Hi Tracy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our pleasant services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Hy-Lo Hotel with the finest of our amenities and resources!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Diana, we are thankful for giving our hotel a splendid rating for our rooms, staff services, and delicious breakfast offerings. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Susan, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to praise our safe location, pleasant customer service, and tasty breakfast. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Hy-Lo Hotel on your next visit!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Gladys, thank you for letting us know you had a great stay at the Hy-Lo Hotel. We're glad our pleasant, conveniently located accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Gina, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Hy-Lo Hotel service in the future!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Diana, thank you for your feedback regarding your recent stay. We're pleased to hear that you were satisfied with our clean accommodations, towels, sheets, and bathroom conditions and that you appreciated the convenience of our luggage carts. However, we apologize for any inconvenience caused by the hot water issue and the misuse of handicapped parking spaces. Your comments mean a lot to us, and we will address these issues with our team to ensure a more comfortable and accessible experience for all our guests. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular Hy-Lo Hotel guest experience in all aspects!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest, thank you for sharing your feedback regarding your recent stay with us. While we're glad that you found our rooms clean and our staff friendly, we apologize for any concerns regarding the ongoing renovation of our lobby. We regret to hear your first impression of our hotel was unsatisfactory. We assure you we're working to enhance our facilities for our guests' enjoyment. Regarding the room amenities, we apologize for any inconvenience caused by the hard bedding, lack of storage space, and poor lighting. We will explore ways to improve the functionality and comfort of our rooms to better meet the needs of our beloved customers. Your comments have also been shared with our housekeeping team for further review. As for breakfast, we understand that our offerings may not have met your expectations; we will use your comments to assess and improve our options. We apologize for any misunderstanding regarding the damage deposit at check-in. We understand your concerns and will review our policies to ensure they align with industry standards. As a hotel dedicated to offering a satisfying guest experience to all, we continually try to improve the variety and quality of services that we offer, so thank you for sharing your feedback on these maintenance issues. We can guarantee that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Cernoria, we are happy to have hosted you and served you well at the Hy-Lo Hotel. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Guest, thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that the cleanliness and condition of your room did not meet your expectations. Please know that we take all guest concerns seriously, and we will address the issues you mentioned with our housekeeping and maintenance teams to ensure that they are rectified promptly. We also apologize for the noise disturbances you experienced and any inconvenience caused by the noisy A/C unit. Your comfort and satisfaction are important to us, and we appreciate your comments on the supercharger. Thank you for sharing feedback on your stay and bringing these concerns to our attention, as we will review them with due seriousness and take possible action to improve the quality of our services. Ultimately, we wish to have you back at the hotel as our guests so that we can make up for our missteps and provide you with an experience worth your time and money. Best Regards, Hy-Lo HotelCustomer Care Team

Dear Tammy, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. We must do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Deanne, thank you for your kind words about our staff. We are delighted to hear that you had a positive experience with our team. Providing excellent service is a top priority for us, and we appreciate your recognition. If you have any further comments or suggestions, feel free to share them. We look forward to welcoming you back on your next visit.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Tammy, we sincerely appreciate your feedback and want to extend our apologies for the shortcomings you experienced during your stay. Your observations about wear and tear in the rooms and the overall cleanliness of the hotel are genuinely concerning, and we assure you that we will take action seriously. We are actively addressing the issues you raised, including the need for replacements and improvements, to ensure a more pleasant and comfortable experience for our guests. We apologize for any oversight regarding the carpet replacement, and we will work on better communication in such situations. Thank you for bringing these matters to our attention. Your insights are crucial, and we are committed to enhancing our services and facilities. We hope you might consider giving us another opportunity to provide you with the high-quality experience we strive for. Best Regards, Hy-Lo HotelCustomer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Colton, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Calera so we can deliver an incredible Hy-Lo Hotel guest experience!Best Regards, Hy-Lo HotelCustomer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Jose, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Hy-Lo Hotel. It was a pleasure to host you as our guest on your two-night stay, and it makes us happier to get the best rating for our facilities and services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards, Hy-Lo HotelCustomer Care Team

Dear Crystal, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Hy-Lo Hotel, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Hy-Lo HotelCustomer Care Team

Hey Mario, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Hy-Lo Hotel!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Leisa, thank you for providing detailed feedback about your recent stay with us. We sincerely apologize for the multiple issues you encountered during your visit, and we deeply regret that your experience did not meet your expectations. The challenges you faced with the booking process and the discrepancies in room payments are unacceptable, and we appreciate your patience in resolving the matter. We are conducting a thorough review of our reservation procedures as well as our front desk clerk's unprofessional behavior, as it is imperative to prevent such instances in the future. Your concerns about the cleanliness of the rooms are equally disheartening, and we want to assure you that we are taking immediate steps to resolve these housekeeping lapses with excellent cleaning measures. We are also implementing additional training to ensure our team provides the level of customer service and attention to detail our guests deserve. We sincerely regret not being able to provide you with a pleasing guest experience at our hotel, and we look forward to hearing more from you to improve your next visit with us!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Mithzinix, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Hy-Lo HotelCustomer Care Team

Hey Veronica, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Hy-Lo Hotel!Best Regards, Hy-Lo HotelCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team