Rooftop terrace

Reviews of KAKTUS Hotel Kaktus Playa

5 out of 5
KAKTUS Hotel Kaktus Playa
c/ Antonio Gaudí, 8, Calella

Reviews

9.0

Wonderful

Rating 10 - Excellent. 88 out of 148 reviews" "
Rating 8 - Good. 40 out of 148 reviews" "
Rating 6 - Okay. 17 out of 148 reviews" "
Rating 4 - Poor. 2 out of 148 reviews" "
Rating 2 - Terrible. 1 out of 148 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for the Ironman!
Great stay! Perfect for the Ironman event. The hotel are on top of it all to support the athletes making their way to compete!
Stayed 3 nights in Sep 2023
Response from Eric C. - Manager Hotel Kaktus Playa on 5 Oct 2023
Hello Courtney,We really appreciate that you have dedicated a few minutes of your time to share your opinion with us.We are very happy to know that your stay with us has been perfect.We will be delighted to welcome you again on your next visit to Hotel Kaktus Playa.All the best,Eric C. - Manager Hotel Kaktus Playa

10/10 Excellent

emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked into the reception area, we had very positive vibes. The staff on reception were friendly and welcoming. The room was lovely, a very good size and modern with a large balcony. There was a large pool downstairs and we also had access to the Sky Lounge on the roof which we visited for the 3 days during our stay. It was so peaceful being up there and away from everything. Great infinity pool to cool off in and a fabulous bar serving drinks, including amazing cocktails and lovely food. A BIG thank you to Celia who ensured everyone in the Sky Lounge was well looked after. She made our stay very memorable. This hotel is the best I have stayed in and would highly recommend it.
Stayed 1 night in Sep 2023
Response from Eric C. - Manager Hotel Kaktus Playa on 27 Sept 2023
Thank you very much, emma , for your very positive comment.Your description of the experience you have had at Hotel Kaktus Playa is a big satisfaction for us and your evaluation is very much appreciated.We always try to do everything possible to meet the expectations of our guests and we are very proud to know that we have achieved it and that you have felt very good with us.We hope to welcome you back very soon,Eric C. - Manager Hotel Kaktus Playa

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great quality hotel, modern, staff were friendly. The breakfast buffet was amazing, loved the rooftop pool.
Stayed 4 nights in Sep 2023
Response from Eric C. - Manager Hotel Kaktus Playa on 14 Sept 2023
Hi Jason:Thank you very much for visiting us and sharing your experience. It's great to hear that you enjoyed your stay with us so much. Our goal is to make our guests feel at home and we are very happy that thanks to the work of our team you felt so comfortable. Come back anytime to Hotel Kaktus Playa, we look forward to seeing you again. Best regards, Eric C. - Manager Hotel Kaktus Playa

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hotel was amazing, possibly best one in Calella. Unfortunately the area is not the best and the views of the other shoddy hotels was not good. But it was a short walk to a lovely part of town so worth it!
Stayed 4 nights in Jun 2023
Response from Eric C. - Manager Hotel Kaktus Playa on 21 Aug 2023
Hello Ian,Thank you very much for your excellent evaluation.We are very happy to know that we have met your expectations during your stay at Hotel Kaktus Playa.Our main target is to make the experience of our guests unique and unforgettable and to do so we put all our commitment and dedication on our part.Thank you very much again and we hope to see you very soon,Eric C. - Manager Hotel Kaktus Playa

6/10 Okay

stefan

Travelled with partner
Liked: Cleanliness
Not a 5* hotel. The rooms are nice and well cleaned. The Pool View rooms see you staring at dilipidated Hotels that are very close. Breakfast was a disappointment- they say Egg station, eggs cooked to order- instead a pot of scrambled eggs. They fail to utilse the roof bar- only open twice a week. E20 deposit for towels is not 5* behaviour.
Stayed 7 nights in Jun 2023
Response from Eric C. - Manager Hotel Kaktus Playa on 22 Jun 2023
Hello Bram,We really appreciate that you have dedicated a few minutes of your time to share your opinion with us.We are very happy to know that your stay with us has been perfect.Thank you very much for highlighting the good treatment received by all the staff, the rooms and the pool / terrace of the rofftop.We will be delighted to welcome you again on your next visit to Hotel Kaktus Playa.All the best,Eric C. - Manager Hotel Kaktus Playa

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Calella
Stayed 6 nights in Sep 2022
Response from Eric C. - Manager Hotel Kaktus Playa on 4 Nov 2022
Hello Cindy, thanks for your feedback.We are very happy to know that you have enjoyed your stay and that we have met your expectations.We are very proud to read that, for you, Hotel Kaktus Playa is the best in Calella.Thank you once again for your recent stay and for having taken a moment to share your experience.We hope to be able to welcome you back with us in a not-too-distant future, in the meantime we are at your entire disposal.Best regards,Eric C. – Manager Hotel Kaktus Playa

10/10 Excellent

RICHARD

Stayed 5 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior room was nice,,xtra space and king size bed,,, breakfast was massive, huge choice
Stayed 5 nights in Sep 2022
Response from Eric C. - Manager Hotel Kaktus Playa on 4 Nov 2022
Dear guest,Thank you very much for your opinion and for valuing us so positively.We are very happy to read that you have enjoyed a happy stay and that the room and gastronomy have met your expectations.At Kaktus Playa we strive every day a little more to improve and give the best services to our customers.We hope to have the opportunity to see you again very soon in Kaktus Playa.Eric C. – Manager Hotel Kaktus Playa

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well managed hotel with friendly and efficient staff.
Stayed 1 night in Oct 2022
Response from Eric C. - Manager Hotel Kaktus Playa on 4 Nov 2022
Hello Patrick,Thank you very much for sharing your comment with us and for your excellent punctuation.We are very happy to know that your stay has been wonderful and that we have met your expectations, especially with the good organization and professionalism of all our staff.Thank you very much for your review and we hope to receive you again very soon at the Hotel Kaktus Playa.Best regards,Eric C. – Manager Hotel Kaktus Playa

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Fantastic hotel. Rooms were spacious, comfy, excellent black out blinds. The pool bar was really cool and the breakfast and dinner were amazing. Great value for money!
Stayed 3 nights in Sep 2022
Response from Eric C. - Manager Hotel Kaktus Playa on 4 Nov 2022
Dear guest,It was a pleasure to attend you these days and we are very excited to read your comments and see that you have such a wonderful memory of your experience with us.We also thank you for highlighting our rooms, the gastronomy and the service of our staff.Thank you for mentioning the good value for money that is so important to our customers.We hope to have the opportunity to see you again very soon in Kaktus Playa.Best Regards,Eric C. – Manager Hotel Kaktus Playa

10/10 Excellent

Mandy

Stayed 4 nights in Sep 2022

10/10 Excellent

Mandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg this hotel far exceeded my expectation. I just left today. Arrived for a 4 day stay and extended once arrival for an extra 3 days. Only down fall beds are a little hard. But other than that. Great great great staff, great atmosphere, great drinks by pool, roof top pool amazing, and great location. Will return again one day.
Stayed 3 nights in Sep 2022
Response from Eric C. - Manager Hotel Kaktus Playa on 4 Nov 2022
Dear Mandy,We appreciate your kind words about your stay at Hotel Kaktus Playa and are happy you returned home with great memories of you holiday.Your kind words about the friendly and attentive service you received from our team are much appreciated. The satisfaction of our guests is very important to us, and we are pleased that we were able to meet your expectations.We are very happy to read that you have enjoyed the good atmosphere and the drinks, and the wonderful views offered by our roof top pool (Sky Lounge).Thank you very much for your review and we hope to receive you again very soon at the Hotel Kaktus Playa.Eric C. – Manager Hotel Kaktus Playa

10/10 Excellent

Saadet

Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
God but could be better for the price.
This is a modern hotel towards the end of town and so not near the shops and restaurants of Calella's centre. The plus: Big pool and a jacuzzi, big comfy bed, large room (we had chosen the contemporary ones rather than the mediterranean ones) and balcony, good mojitos. The minus: corridors not very clean, Hotels.com mentions 3 pools but only 1 is free, you have to pay to get to the 2 others, no pool towels provided, all this makes it quite pricey in the end. Finaly, no forthcoming info given on the spa or the beach club ( we realised they had a beach area 3 days into our stay).
Stayed 5 nights in Jul 2022
Response from Eric C. - Manager Hotel Kaktus Playa on 29 Sept 2022
Dear guest,Thank you very much for your comment.We are very happy to read that you have enjoyed a beautiful experience and that the pool, the comfort of the bed and the mojitos have been to your liking.We are very sorry that the cleaning of the corridors wasn’t correct. This point has already been shared with the corresponding department and is currently already fixed.Finally, we apologize if at the time of check-in, you did not receive all the necessary information about our facilities to make your stay more pleasant.Thank you very much again for your comment and for helping us improve.We hope to have the opportunity to see you again very soon in Kaktus Playa. Eric C. – Manager Hotel Kaktus Playa

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Eric C. - Director Hotel Kaktus Playa on 20 Jul 2022
Gracias David por dejarnos tu puntuación y por habernos dado la oportunidad de tenerte como cliente. Estaremos encantados de recibirte de nuevo en Kaktus Playa.

10/10 Excellent

Gina, UPLAND

Stayed 1 night in May 2022

10/10 Excellent

SALMA, CLINTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so wonderful. The hotel is amazing designs and super clean. The location is unbeatable for walking. Eating. Live music. Finding this hotel was magic.
Stayed 3 nights in Apr 2022
Response from Eric C. - Hotel Kaktus Playa Manager on 12 May 2022
Thank you very much Salma for you nice words about our hotel. It is a pleasure to know that you had a wonderful stay with us and we really hope to welcome you again very soon. Best Regards, Eric C. - Hotel Kaktus Playa Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel in Calella
Comfortable, modern hotel in a good location, close to the beach and local amenities.
Stayed 1 night in Oct 2021

6/10 Okay

angel

Stayed 1 night in Jul 2021

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

TT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, chic design, spacious room with a balcony facing the sea. However, I can still smell the paint in my room, the usual bad smell that you will have in a newly renovated house. I had to open the balcony wide and my room door to let the wind blow and take the smell away. This was the only minus. Breakfast buffet was superb. Lots of variety of everything. I couldn't imagine there was also Cava and dessert served during breakfast !!
Stayed 3 nights in Oct 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Giancarlo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2019

8/10 Good

Giancarlo

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kactus Hotel - Lovely
We stayed in a pool view Mediterranean Room this room 511 main view was of the roof. Lovely room comfortable bed very good shower. Full board could not fault all 3 meals did seem slightly better hot food selection at lunch rather than dinner Restaurant staff all lovely especially the two ladies greeting guests The gym seemed adequate for a hotel The Spa would have been nicer if there were maybe a staff member and towels or gowns in the area also no lockers for your belongings. Pool was small but ok the steam room was very good the sauna we did not try also 2 types of shower one didn’t seem to be working. The outdoor pool area was lovely pool was cold but it was late September nice to have the hot tub. All said a lovely clean Comfortable hotel good food and nice outdoor area
Balcony view
Room 511
Calella Beach
Stayed 1 night in Sep 2019

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with lovely staff
Lovely hotel, amazing staff and the breakfast was one of the best I have ever had, will be back
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2019

10/10 Excellent

Yarik

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
It was Good the stuff very helpfull.the hotel is 200 meters from the beach. It's a good 3 stars hotel but not more then that
Stayed 2 nights in Aug 2019
Response from Eric Castro - Director GFH Hotel Kaktus Playa on 22 Aug 2019
Thanks for your feedback. We hope to welcome you again soon. Regards.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Eric Castro - Director GFH Hotel Kaktus Playa on 15 Aug 2019
Thank you Ann! :)

10/10 Excellent

SJ

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my 10 year old daughter for 3 nights, it was perfect. Our room was lovely, recently refurbished and very calming, it was also very clean. We had a lovely balcony and pool view, we could also glimpse the sea from the balcony. Breakfast was a feast to behold, you name it and it was probably on offer! The outdoor pool area was lovely, an oasis and the staff at the pool bar were very friendly. We ate tapas there one evening and it was really good.
Stayed 3 nights in Jul 2019
Response from Eric Castro - Director GFH Hotel Kaktus Playa on 15 Aug 2019
Wow! Thanks for your words :). We will say to all our staff. We hope you come back to visit us soon. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2019
Response from Eric Castro - Director GFH Hotel Kaktus Playa on 24 Aug 2019
Gracias por su valoración. Esperamos verle de nuevo muy pronto. Saludos.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so close to the beach, it was perfect, only downside is that they don't loan out beach towels. The rooms were very nice and clean. The breakfast buffet was amazing!
Stayed 2 nights in Jun 2019
Response from Eric Castro - Director GFH Hotel Kaktus Playa on 15 Aug 2019
Thanks for your feedback. We are glad to know that we have reached your expectations. We hope you choose us again. Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2018

10/10 Excellent

Toni, Florida

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent staff , wonderful hotel, & fabulous location close to beach
Stayed 3 nights in Sep 2018
Response from Eric Castro - Director GFH Hotel Kaktus Playa on 8 Oct 2018
Thanks Toni! We hope to see you soon again. Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Eric Castro - Director GFH Hotel Kaktus Playa on 10 Oct 2018
Gracias :)

6/10 Okay

Jacopo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel but too many extras not included
Pro: Room are clean and tidy Swimming pool Breakfast and restaurant Negative : No Kettle for coffee tea, 10€ Air conditioning did not work To use iron 5€ Parking 10€ day Water charge at restaurant 3.5€
Stayed 4 nights in May 2018

10/10 Excellent

Geoff, Coventry uk.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always first class every time we have visited.
Stayed 5 nights in May 2018

4/10 Poor

S, Las Vegas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUMPED US OUT to sister hotel down road!
Upon check in, front desk manager said that I have a problem! ( May be lost in translation, as Spanish) . No rooms available. No electricity or water in my room. What room? I haven't even checked in. Given no option but to go to sister hotel, Volga, which was supposedly an upgrade to 4 star from 3 star. I feel that customers booked with 3rd party vendors like Expedia, were being "ewalked" to other hotel on regular basis, so suggest Expedia review relationship with this property. We chose Kaktus playa as it appeared modern, younger and centrally located and highly rated on Expedia. Hotel Volga was locked in a 70's time warp, predominantly ( 80% russian. per front desk ), weak evening entertainment of second rate russian dancers. Front desk assistant helpful, but, about 30 minutes of staff arguing and glancing looks and arm raising as if to say why are they here. Just generally poor customer service. Pool not heated. Food o.k. Supposedly they own beach club and have 15% discount there. Unfortunately they don't know about this. One day would't give, next day 5%, then, 10%, then 10% on food only. ( yes, the bill went back 3 times). Free kayaking at beach offered. when used, only between 11am and 1pm, then, wind too high, then waves too rough. Seemed like constant upsell to sailing or windsurfing with instructor etc. Overall, a painful, argumentative environment I would not recommend if going for relaxing time at beach.
Stayed 3 nights in Jul 2017

10/10 Excellent

lynn and garry, gibb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location, great hotel

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

Jose, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff. Rooms could use up-dating.
Good experience, especially w/ Joan and staff. Buffet excellent, staff there too. Bar beautiful and staff very friendly. Decor and comfort of rooms lags beauty of rest of hotel.
Response from Eric c. - Director on 9 Oct 2015
Dear Jose, thanks for your nice words about your experience in our hotel. We are happy that you liked the great service our staff offers to the customers. We will have into account your opinion and will keep improving our facilities. It would be nice to welcome you again. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean and Friendly.
Very clean and friendly hotel. The staff were very helpful most of them spoke good English. The bar staff were very attentive and remembered what you order after the first day. The Sauna, steam room and jacuzzi were very good but the pool is very cold. The parking was very good and secure for 10 euros a day.

6/10 Okay

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall impression of hotel
The hotel was very clean and well maintained, however the breakfast was not impressive and the evening meal menu wasn't suitable unless you are a big fan of fish. Hotel was very quiet but expected that at this time of yr. Cleaning staff were so efficient that we were woken at 8am two mornings by the staff not impressed with that. Pool area indoors and outdoors were lovely. Shopping in Calella was brilliant, makes everything in Ireland so expensive.

10/10 Excellent

ANA MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Eric C. - Manager hotel Kaktus Playa on 13 Dec 2023
Muchas gracias Ana Maria por dejarnos tu excelente valoración.Nos alegra mucho saber que tu experiencia con nosotros ha sido de 10 y ha cumplido con tus expectativas.Estaremos encantados de recibirte de nuevo en Kaktus Playa.Eric C. - Manager hotel Kaktus Playa

10/10 Excellent

shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really everything you wish to have in spain. Great food great service and a cleaner than you think accommodation. They have made me come to calella for the best experience and safest sleep. Verry recommended :room:111
Stayed 2 nights in Oct 2023
Response from Eric C. - Manager Hotel Kaktus Playa on 30 Oct 2023
Hello shawn,Thank you very much for your excellent evaluation.We are very happy to know that we have met your expectations during your stay at Hotel Kaktus Playa.Our main target is to make the experience of our guests unique and unforgettable and to do so we put all our commitment and dedication on our part.Thank you very much again and we hope to see you very soon,Eric C. - Manager Hotel Kaktus Playa

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy acogedora relax en el jacuzzi de la terraza
Stayed 1 night in Oct 2023
Response from Eric C. - Manager Hotel Kaktus Playa on 30 Oct 2023
Hola, Angie:Ha sido genial tenerte con nosotros y agradecemos mucho tu comentario. Esperamos que hayas disfrutado mucho de tu paso por nuestro hotel y nos alegra mucho que te hayas encontrado tan cómoda gracias a nuestras acogedoras y amplias habitaciones y el jacuzzi del la terraza. Vuelve cuando quieras a Hotel Kaktus Playa, estaremos encantados de volver a recibirte. Un saludo, Eric C. - Manager Hotel Kaktus Playa

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel rénové,transfert compliqué et arrivé dans la chambre avec une inondation. Réactivité de l’hôtel avec quelques avantages car bcp de choses sont payantes. Bonne restauration. Pas assez de transats autour de la piscine par rapport o nombre de chambres .
Stayed 5 nights in Aug 2023
Response from Eric C. – Directeur Hotel Kaktus Playa on 5 Oct 2023
Chère Nadia,Merci beaucoup d’avoir pris quelques minutes de votre temps pour nous laisser votre commentaire.Nous sommes heureux de savoir que les installations et la restauration ont été à votre goût et ont répondu à vos attentes.Nous sommes vraiment désolés pour l’inconfort qui a pu vous causer les incidents que vous expliquez dans votre commentaire.Nous conseillons toujours à nos clients de nous informer de tout incident qui leur arrive pendant le séjour afin de le résoudre pour le moment et de rendre l’expérience parfaite.Nous prenons en compte les commentaires de nos clients qu’ils soient positifs ou négatifs car tous nous aident à nous améliorer chaque jour un peu plus.Merci pour votre commentaire et pour nous aider à nous améliorer.Eric C. – Directeur Hôtel Kaktus Playa

6/10 Okay

Caroline Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Voor een adults-only-recommended hotel zijn er behoorlijk veel kinderen aanwezig. Een rust moment als koppel was aan het zwembad niet mogelijk. Het zwembad zat vol kleine en iets grotere kinderen die constant voorbij de zetels liepen. Bovendien waren er ook véél te weinig comfortabele zetels aan het zwembad waardoor de gewone loungezetels ook als ligzetel werden gebruikt. Het was dus als koppel totaal geen rustvakantie...Bovendien is het hout omheen het zwembad volledig gebombeerd waardoor het heel onveilig is.
Stayed 3 nights in Aug 2023
Response from Eric C. - Manager Hotel Kaktus Playa on 25 Aug 2023
Dear Caroline,Thank you very much for sharing your opinion with us and with other Booking users.Kaktus Playa is characterized by being a hotel recommended for adults, so children are allowed and always welcomed, although we don’t offer entertainment activities or mini club for kids. If we were classified as adults only, only adults could access, but this is not our case.We regret that your stay hasn’t been entirely satisfactory because you didn’t find the total tranquility you expected.Regarding the wood of the pool, inform that we have shared your appreciation with the corresponding department to repair it immediately.Thanks again for your comment.Best regards,Eric C. – Manager Hotel Kaktus Playa