Upon check in, front desk manager said that I have a problem! ( May be lost in translation, as Spanish) . No rooms available. No electricity or water in my room. What room? I haven't even checked in. Given no option but to go to sister hotel, Volga, which was supposedly an upgrade to 4 star from 3 star. I feel that customers booked with 3rd party vendors like Expedia, were being "ewalked" to other hotel on regular basis, so suggest Expedia review relationship with this property. We chose Kaktus playa as it appeared modern, younger and centrally located and highly rated on Expedia. Hotel Volga was locked in a 70's time warp, predominantly ( 80% russian. per front desk ), weak evening entertainment of second rate russian dancers. Front desk assistant helpful, but, about 30 minutes of staff arguing and glancing looks and arm raising as if to say why are they here. Just generally poor customer service. Pool not heated. Food o.k. Supposedly they own beach club and have 15% discount there. Unfortunately they don't know about this. One day would't give, next day 5%, then, 10%, then 10% on food only. ( yes, the bill went back 3 times). Free kayaking at beach offered. when used, only between 11am and 1pm, then, wind too high, then waves too rough. Seemed like constant upsell to sailing or windsurfing with instructor etc. Overall, a painful, argumentative environment I would not recommend if going for relaxing time at beach.