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Reviews of Al Masa Hotel Nasr City

4.5 out of 5
Al Masa Hotel Nasr City
Gameat Al Azhar, Qesm Than Madinet Nasr,, Heliopolis, Cairo

Reviews

7.6

Good

Rating 10 - Excellent. 55 out of 131 reviews" "
Rating 8 - Good. 33 out of 131 reviews" "
Rating 6 - Okay. 16 out of 131 reviews" "
Rating 4 - Poor. 11 out of 131 reviews" "
Rating 2 - Terrible. 16 out of 131 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

aliah

Stayed 2 nights in Feb 2024

10/10 Excellent

Shanlea

Travelled with group
Stayed 1 night in Jan 2024

6/10 Okay

Hussin

Stayed 2 nights in Dec 2023

8/10 Good

Khalid, Austin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Edward, Bartlett

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Al Masa. The property is a peaceful respite from the chaos of Cairo. Easy access to the Pyramids, Egyptian Museum, Coptic and Islamic Cairo; and more. Breakfast was incredible.
Stayed 4 nights in Oct 2023

10/10 Excellent

Iram

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was an amazing experience. Most gorgeous, safe and comfortable place for the stay. Royal interior, respectful and amazingly helpful staff, delicious food and tons of entertainment and amenities for the whole family. Alhamdulilah
Stayed 3 nights in Oct 2023

4/10 Poor

Maxime

Business traveller
Disliked: Cleanliness, staff & service
Not worth the money nor rating!
Stayed 2 nights in Sep 2023

10/10 Excellent

Linnel, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect! Super nice everywhere! Very clean , Nice customer service, this hotel has 2 main buildings, beautiful lobbies, nice pool area and 5 very good restaurants, a cinema, gym , bowling area and nice gardens, Hotel situated in a. Ice area I will come back here next I come to Cairo for sure!
Stayed 2 nights in Sep 2023

10/10 Excellent

Zelenza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well manicured. It was so much to do and see on the property you really don't need to go out unless you're going on a tour. I stayed for 6 days and didn't explore the entire property. The staff was extremely polite and helpful. There's a bowling alley, several restaurant options, lounges, hookahs, movie theater, bank, swimming pools, etc. Definitely worth booking and enjoying. The only negative is they could get rid of the carpet in the rooms but it's not a deal breaker.
Stayed 6 nights in Sep 2023

6/10 Okay

AMJED, SANTIAGO

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service very slow for housekeeping and maintenance
Stayed 3 nights in Aug 2023

2/10 Terrible

Hossam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience. Rude and unprofessional receptionist

10/10 Excellent

Tamer Kamel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing 👏 🙌 😌 ❤️
Stayed 13 nights in Jun 2023

2/10 Terrible

Naglaa

I was very unhappy this time, the rooms were dated needed renovations, had a bad experience this time . I’m not staying there anymore
Stayed 10 nights in May 2023

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Breathtaking building ! Amazing chandeliers, granite everywhere, it feels like the royal family should live there.
Stayed 3 nights in May 2023

10/10 Excellent

Maher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with extraordinary gardens
Amazing stay i was threaled by the hotel, it should be named a resourt or compund the landscape is out of this word and the facilities are perfect including the Lebanese restuarant Vila Beirut, the seafood restaurant Murjana, and also the cinima and bowling buildings.
Stayed 1 night in May 2023

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Paula Kay, Duluth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Al Masa Hotel Nasr City is fabulous.
Stayed 14 nights in Mar 2023

6/10 Okay

Mohamed

Liked: Staff & service, amenities
Disliked: Cleanliness
Fancy exterior and lobby. Rooms are old and lack recent maintainence in many aspects (esp. in bathroom). I had much higher expectations.
Stayed 3 nights in Mar 2023

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Incredible amenities such as a spa, movie theater, and dining options.
Stayed 1 night in Feb 2023

10/10 Excellent

Leon

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazing stay! The staff is so friendly here both to locals and to foreigners. To me it seems that they feel they are doing a service to their country by working in the hotel and take the job seriously. There are so many activities to do in just the hotel alone and the views are stunning. I really did not want to leave. The rooms however could be a little better. They are clean and comfortable they just don't seem nearly as well maintained as the rest of the hotel.

10/10 Excellent

Nader

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice 7 star hotel, had a great experience , staff are very friendly , professional, made our stay very comfort and pleasant , in house restaurants serving a different varieties of Excellent food, clean , modern , spacious up graded executive suites, definitely will revisit in our future trip to Egypt.
Response from m awad on 31 Dec 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated.We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.Best RegardsAl Masa Hotel Management team

10/10 Excellent

Ramsis Sadiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

sebastian

Stayed 3 nights in Nov 2022

8/10 Good

MAGED

Travelled with family
Liked: Property conditions & facilities
Great landscaping, nice restaurants
Stayed 2 nights in Nov 2022
Response from m awad on 31 Dec 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated.We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.Best RegardsAl Masa Hotel Management team

4/10 Poor

Anita

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
For families with young children, the hotel facility versus what you might book on expedia/booking doesn't match up. It is ok for twin/king rooms. Staff were ok but can be quite abrupt sometimes. Make sure you check if you have paid before checking out if booked with booking/expedia. Was staying with friends for a wedding and there was some confusion about payments with a friend where they hadn't paid but hotel staff only realised this after checked-out and were being hassled by hotel staff, leading to someone coming out at 1am to settle the bill.
Stayed 3 nights in Oct 2022

10/10 Excellent

Taj

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

10/10 Excellent

Selvana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 10 nights in Aug 2022
Response from m awad on 9 Oct 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated.We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.Best RegardsAl Masa Hotel Management team

2/10 Terrible

Khedijah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They not welcome to us they said we dont have reservations and i booked befor 3 weeks
Stayed 1 night in Aug 2022

10/10 Excellent

Nivin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel!
Stayed 2 nights in Aug 2022

6/10 Okay

Mahmoud

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff need extensive training
Generally it was a good hotel , but the staff need a loooot of training
Stayed 1 night in May 2022

10/10 Excellent

NURA

Stayed 1 night in Feb 2022
Response from Mohamed on 13 Feb 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated. We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.

10/10 Excellent

Giovanni

Stayed 1 night in Jan 2022

10/10 Excellent

Chris, Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites were palatial! With 3 restaurants the hotel was well served but the Beirut Restaurant was the best along with the buffet breakfasts. Coffee from machines were not always great.
Stayed 3 nights in Dec 2021
Response from Mohamed on 13 Jan 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated. We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Staff need training
Staff asked us to pay more for a room upgrade at check-in by threatening us that we would be given a small room with no window in an older building otherwise. This should not have been the case as we had chosen a room with balcony/patio with resort views. At check-out, we stored our luggage with them and staff just bluntly claimed they did not have it when we returned to collect it in the afternoon. After asking them to check (3 times at least), they finally agreed to look in the storage and found our luggage. Very poorly organised and staff were not helpful at all. I would definitely not return because of the service.
Stayed 1 night in Nov 2021
Response from Mohamed on 13 Jan 2022
Dear Valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. I would like to personally apologies for the inconvenience and disappointment that you experienced during your recent stay at our hotel. We continually try to do our best for all of our guests. I will look into each issue that you have noted in an attempt to correct and improve our hotel policies. Best Regards Al Masa Hotel Management team

2/10 Terrible

Jamal

Stayed 6 nights in Oct 2021

8/10 Good

Naglaa B

Liked: Cleanliness, staff & service, property conditions & facilities
It was really pleasant & very clean property , all the staff were very professional makes your stay a very happy one. The only one issue is the Khedewy Resturant their food was not good & cold
Stayed 5 nights in Oct 2021
Response from Mohamed on 15 Oct 2021
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated. We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.

10/10 Excellent

Meshal

Stayed 3 nights in Aug 2021

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Mohamed Awad on 28 Jun 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2021
Response from Mohamed on 28 May 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020

10/10 Excellent

zainab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2020

8/10 Good

Ayman

Stayed 3 nights in Nov 2019

8/10 Good

Ehab, Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the security, food and the team but I didn’t like the front disk team, they gave me the invoice when I checked in in my first day and I paid the full stay based on they invoice, after three days they come back to me and said that they need more money because they did a mistake when they issued the invoice and I have to pay another amount .
Stayed 9 nights in Jan 2020
Response from HKamel on 13 Feb 2020
Dear Valuable guest, Thank you for taking the time to post your review, your feedback is much appreciated. We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel. Best Regards Al Masa Hotel Management team

6/10 Okay

Salah

Business traveller
Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2019
Response from Dina Gamal on 14 Jan 2020
Dear valuable guest, We do thank you for your review and it's much appreciated. Please rest assures that we will do our best to continue improving and providing the best service to our guests and we do apologize for any inconvenience may occurred during your stay at our hotel. Thank you again and we wish to welcome you at Al Masa Hotel.

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2019
Response from Dina Gamal on 14 Jan 2020
Dear valuable guest, We do thank you for your review and it's much appreciated. Please rest assures that we will do our best to continue improving and providing the best service to our guests and we do apologize for any inconvenience may occurred during your stay at our hotel. Thank you again and we wish to welcome you at Al Masa Hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is quiet and comfortable, service good and the staff are friendly, fast and I would recommend it
Stayed 1 night in Nov 2019
Response from Dina Gamal on 14 Jan 2020
Dear valuable guest, We do thank you for your kind and good review and it's much appreciated. Please rest assures that we will do our best to continue improving and providing the best service to our guests. Thank you again and we wish to welcome you at Al Masa Hotel.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
staff is not professional.. very disappointing. very overpriced... it's more of a resort rather than a hotel.. loud parties until 1 AM.. delayed room service.. unprofessional personnel.. was very frustrated.. will never come back
Stayed 6 nights in Oct 2019
Response from Mohamed Awad on 1 Feb 2020
Dear Valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. I would like to personally apologies for the inconvenience and disappointment that you experienced during your recent stay at our hotel. We continually try to do our best for all of our guests. I will look into each issue that you have noted in an attempt to correct and improve our hotel policies. Best Regards Al Masa Hotel Management team

10/10 Excellent

ARayyan, Cairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect, amazing service and rooms, thank you
Stayed 4 nights in Oct 2019
Response from Mohamed Awad on 1 Feb 2020
Dear valuable guest, We do thank you for your kind and good review and it's much appreciated. Please rest assures that we will do our best to continue improving and providing the best service to our guests. Thank you again and we wish to welcome you at Al Masa Hotel.