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Reviews of Coral Coast Apartments Palm Cove AVC

3.5 out of 5
Coral Coast Apartments Palm Cove AVC
Coral Coast Dr, Palm Cove, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 10 out of 19 reviews" "
Rating 8 - Good. 5 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

8.8/10

Cleanliness

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fab apartment, very clean and spacious. Would highly recommend for a family. You’ll need a hire car to get around as this complex is quite a walk from the esplanade. Great value
Stayed 3 nights in Nov 2023

8/10 Good

Cristal

Travelled with family
Liked: Cleanliness, amenities
Great value for 2 bedroom apartment near palm cove. Had to drive but great overall
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Great location, just a short walk away from the beach front esplanade. Limited traffic so very quiet atmosphere amongst the trees. Apartment has microwave, stove and full fridge, so easy to self cater if you wish. If not, lots of restaurants on the esplanade or as always, visit the local surf club. A great pool and poolside area. Would highly recommend.
Stayed 7 nights in Oct 2023

6/10 Okay

Alana

Travelled with partner
Rooms was tidy when entering but certainly not clean. The bathroom especially needs a good proper clean especially in the shower. Communication was very poor arrived late told to go to reception but could not find reception then had to lug our suitcase to hotel reception next door and then back to the apartments very annoyed as no one told us this but other residents were helpful. The lady on my phone said to just drive over thing is we had caught a cab so was not easy. The aircon unit is right outside the door was so noisy Overall quiet disappointing stay for the amount of money we paid Oh and they left us a small milk in the fridge but that was already open and smelled
Stayed 2 nights in Sep 2023
Response from Angie on 18 Sept 2023
Thank you for taking the time to tell us about your experience at the Sebel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Angela ReuterGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
The unit was light and airy.
Stayed 6 nights in Jul 2023
Response from Gary on 4 Aug 2023
Hi Diane,Thank you for your feedback, it is very much appreciated.Kind regardsGary

6/10 Okay

Lisa

Travelled with family and small children
Disliked: Cleanliness
Unfortunately were checked into uncleaned room from previous occupants, dirty linen/unmade beds, wet dirty towels, ants everywhere, water dripping from ceiling in one room. Check in from 3-4pm only. Checked in 4pm - called reception right away. Hotel fully booked so couldn’t move rooms, cleaners gone home but were called back promptly by very supportive manager to us, didn’t gain access to clean room until 7pm, had to entertain a small tired child in the meantime. With appreciation hotel manager Eloise gave us dining voucher to neighboring property Pullman sea temple as coral apartments has no dining. She was very supportive and kept in contact with us. Also let us use kid friendly swimming pool at Pullman while we waited. Used voucher another night as was fine dining & we had no room to shower and change in from our journey. Temple of Tastes restaurant was stunning, food was delightful & a true art form. Initial service was not. We felt very much like an inconvenience. We were sat at a high table by the bar away from rest of the diners. Closest table to us ordered food/drinks same time as us. Food was prompt for us both, their drinks were also but we had to remind them for ours when our food came. They had also come back earlier to check what we wanted but failed to bring them. Much better from then onwards tho thanks to George. Credit left over on voucher we were able to use for amazing hot buffet breakfast next day and were well looked after by A.M team.
Stayed 4 nights in Jul 2023

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place was brilliant. There was 5 of us and the property was perfect and nicer in person. Several pools to use and a short walk to town. Loved it, great value!!
Stayed 2 nights in Jan 2023

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great, quiet and relaxing place to stay

10/10 Excellent

Kelly, Lara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property for family getaway. Close to main strip.
Stayed 4 nights in Oct 2022
Response from Jackson on 11 Nov 2022
Thank you for taking the time to write a review regarding your stay with us.We're glad that you enjoyed your stay and we hope to see you next time! - Reservations Team

10/10 Excellent

BRONWYN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean, comfortable apartment. Very quiet and easy access to the 2nd floor we were on. Loved it and wished we could stay longer!
Stayed 2 nights in Aug 2022

10/10 Excellent

MOHAMMED

Travelled with partner
Liked: Amenities, property conditions & facilities
All the amenities we're there.
Stayed 4 nights in Mar 2022
Response from Ella General Manager on 22 Mar 2022
Dear Mohammed; Thanks for your nice review! Best regards Ella Carrera

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, room comfort
Awesome
It was an amazing trip for our family. It was our second stay in that place. Somehow the hotel upgraded us. The price is competitive and a great location.
Stayed 2 nights in Sep 2021
Response from Ella Carrera on 14 Oct 2021
Dear Jeffrey; Thanks for your amazing feedback. We hope to see you soon. best regards; Ella Carrera

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
We had a pleasant stay
Stayed 4 nights in Jul 2021
Response from Ella Carrera on 29 Jul 2021
Dear Guest; Thanks for the nice review! Best regards Ella Carrera

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the free upgrade, thank you so much
Stayed 2 nights in Jul 2021
Response from Ella Carrera on 19 Jul 2021
Dear Guest; Thanks for your feedback! I was our pleasure! Best regards Ella Carrera

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment. Hard to check in.
Stayed 2 nights in Jun 2021
Response from Ella Carrera on 19 Jul 2021
Dear Guest Thanks for your feedback. Best regards;

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Was a pleasant stay once settled, unfortunately there was leak in room, problem with aircon on arrival which couldn't be fixed over weekend, so moved into another room. Nice open plan dining/living area, would stay again.
Stayed 4 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property. We have stayed at the Coral Coast resort many times. What was lacking was kitchen bowls plastic or microwave containers and decent coffee cups Also no mop or vacuum cleaner and the floors although stunning easily marked and shows up all the dirt. But we thoroughly enjoyed our stay and the apartment is beautiful.
Stayed 3 nights in Dec 2020