Outdoor pool, pool loungers

Reviews of Mantra Esplanade

4 out of 5
Mantra Esplanade
53-57 The Esplanade, Cairns, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 418 out of 1000 reviews" "
Rating 8 - Good. 383 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this for the proximity to everything. Close to the beautiful outdoor pool, close to Marina and shopping.
Stayed 4 nights in Mar 2024
Response from The Mantra Esplanade Team on 21 Mar 2024
Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. It is pleasing to hear you loved our location and the pool!We look forward to welcoming you back to Mantra in the future.Kind RegardsThe Mantra Esplanade Team

6/10 Okay

Raniya

Liked: Staff & service
Reception staff were very welcoming lovely to deal with. Location is great. Not a 4 star hotel did not meet the requirements. No restaurant on premises, no mini bar, hotel section has no laundry facilites as stated. To get toilet paper or towels you had to go to reception to collect them they don't send them to the room and there was no hotel cleaning staff. Room was no attended to for the whole time i was there. The room was ok, 1 pillow had a stain and the bathroom door had fingerprints all over it. The bed cover also stained and looked like it had not been washed in a while. Location was great. However would not recommend staying here for the price they charge.
Stayed 4 nights in Mar 2024
Response from The Mantra Esplanade Team on 12 Mar 2024
Dear Raniya,Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. Kind RegardsThe Mantra Esplanade Team

8/10 Good

Sarah, Carlsbad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walking. Quiet.
Stayed 1 night in Mar 2024
Response from The Mantra Esplanade Team on 12 Mar 2024
Dear Sarah,Thank you for taking the time to post a review after your stay at Mantra Esplanade in Cairns. We are pleased to hear you liked our great location in the heart of the Esplanade. Kind RegardsThe Mantra Esplanade Team

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024
Response from The Mantra Esplanade Team on 12 Mar 2024
Dear Kurt,Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. It is pleasing to hear you enjoyed your stay in Cairns.Kind RegardsThe Mantra Team

8/10 Good

Ali Yusuf

I payed for shuttle service back to the airport. I didn’t receive it. I had to pay Uber for it. What happened?
Stayed 3 nights in Feb 2024
Response from Tiago Cunha on 12 Feb 2024
Dear Ali, Thank you for taking the time to review your recent stay at Mantra Esplanade.We are sorry to hear that you've found some difficulties with your transfer to Mantra Esplanade, but we don't provide a shuttle service from the airport.We hope to see you a next at Mantra Esplanade.Best regards,Tiago CunhaFront-Office Manager

8/10 Good

Andrew

Business traveller
Liked: Cleanliness
the shower and shower head i didnt like and the hot water ran out way to soon and was not up to standard
Stayed 3 nights in Feb 2024
Response from Mantra on 12 Feb 2024
Dear Andrew,Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. Kind RegardsThe Mantra Esplanade Team

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
convenience
Stayed 3 nights in Jan 2024
Response from Mantra Esplanade on 12 Feb 2024
Dear Charles,Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. Kind RegardsThe Mantra Esplanade Team

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views from our apartment with a plethora of restaurants and cafes extremely close. Both the hotel pool and esplanade lagoon (opposite the hotel) pools are great.
Stayed 5 nights in Jan 2024
Response from The Mantra Esplanade Team on 12 Feb 2024
Dear Robert,Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. It is pleasing to hear your comments on the great location. It sounds like you were able to enjoy the many amazing cafes and restaurants we have in Cairns! Kind RegardsThe Mantra Esplanade Team

6/10 Okay

claire

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel could do with a bit of a facelift. There was a terrible smell of curry throughout the whole Hotel.
Stayed 2 nights in Jan 2024
Response from The Mantra Esplanade Team on 12 Mar 2024
Dear Clarie,Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. We are currently working with the owners to refurbish the rooms.Kind RegardsThe Mantra Esplanade Team

10/10 Excellent

Nadine

Stayed 1 night in Jan 2024
Response from Mantra Esplanade Team on 5 Feb 2024
Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. Kind RegardsThe Mantra Esplanade Team

8/10 Good

Chrystele

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Mantra Esplanade Team on 5 Feb 2024
Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. Kind RegardsThe Mantra Esplanade Team

6/10 Okay

Chrystele

Stayed 1 night in Dec 2023
Response from Mantra Esplanade Team on 5 Feb 2024
Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. Kind RegardsThe Mantra Esplanade Team

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to everything
Stayed 10 nights in Nov 2023
Response from Mantra Esplanade Team on 8 Dec 2023
Dear Alan,Thank you for taking the time to share your experience at Mantra Esplanade Cairns. We are delighted to hear that you found the location easy to access and convenient for all your needs. We strive to provide our guests with an enjoyable stay and we're pleased that we were able to do so for you.We hope that you will choose us again when visiting Cairns in the future.Tiago CunhaFront-Office Manager

2/10 Terrible

Jennings

Stayed 4 nights in Nov 2023
Response from Mantra Esplanade on 28 Nov 2023
Dear Jennings,Thank you for the review, but after investigation, we found out you haven't stayed at our property.Best regards,Tiago CunhaFront Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Anthony

Stayed 3 nights in Nov 2023

8/10 Good

Shankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with an outdated wifi policy
This service apartment is perfectly located. While they do not have a restaurant, there are plenty of options all around, plus you have a kitchen if you want to cook. The availability of a washing machine and dryer was a god-send as we were on a long tour and needed to wash our clothes. However, I took one star off the overall rating as they were the only place I encountered during a 3 week tour of Australia and New Zealand charge for wifi. Even though Accor members were supposed to get free wifi, I could never get it going and had to use my mobile data.
Stayed 3 nights in Oct 2023

6/10 Okay

Marisa Kim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom had no exhaust fan and also had a leaking tap. The exhaust fan in kitchen blew into room so had to open doors to let the cooking fumes out. Hotel room needs updating and was not as nice as other mantra hotels we have stayed at. Location was good and staff were very friendly and accomodating.
Stayed 5 nights in Nov 2023

6/10 Okay

Daniel

Liked: Cleanliness
Just okay…
Dated rooms, wifi didn’t work. Great location, though.
Stayed 4 nights in Oct 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the location was very good, convenient if you don't have a car, close to great dining abd the esplanade and terminal. Staff we friendly and helpful. The room was clean and neat, just a little outdated but would not prevent us from recommending to others. Thank you
Stayed 4 nights in Oct 2023

6/10 Okay

Chris

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
The twin key rooms are quite noisy - when your neighbour comes or goes it will wake you up. No water bottles. Although I was told the rooms wont be cleaned I expected enough towels or at least a towel refresh. Good location, clean, easy parking.
Stayed 2 nights in Oct 2023

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully located with wonderful views from our room and balcony.
Stayed 6 nights in Oct 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay right on the boulevard.
Stayed 1 night in Oct 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and convenient
Stayed 1 night in Oct 2023

6/10 Okay

Graham

Disliked: Staff & service
ok.
Stayed 7 nights in Sep 2023

2/10 Terrible

Bharat

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old property not suitable for guests and staff are not friendly No housekeeping at all All the dishes are dirty No linen , lack of staffing One of bad experiences so far
Stayed 4 nights in Sep 2023

10/10 Excellent

Robert

Stayed 4 nights in Sep 2023

6/10 Okay

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location Hotel room very very dated, clean but smelt bad.
Stayed 1 night in Sep 2023

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
awesome place to stay great view from our room 623
Stayed 1 night in Sep 2023

8/10 Good

Tia

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot. Close to everything Cairns has to offer
Stayed 4 nights in Aug 2023

2/10 Terrible

Rebecca

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel room was terrible. We had twin beds. The lamps were ridiculous, no shades and plugged into PowerPoint so very awkward to turn off. the fridge was small and noisy. No water or jug to put water in. We asked for some cutlery and that was not able to be provided. Other types of rooms are probably okay. The tv was tiny and only had normal Chanel’s, plus wifi was not free- did Not feel like 4 stars at all.
Stayed 4 nights in Aug 2023

10/10 Excellent

Richard

Stayed 6 nights in Aug 2023

10/10 Excellent

Christiane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Claudelle

Stayed 1 night in Aug 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As you would expect a quality place
Stayed 3 nights in Aug 2023

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Good location
Stayed 3 nights in Aug 2023

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great central spot to stay. Close to everything g you need but also nice and quiet
Stayed 9 nights in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week away
Without knowing this place is not serviced unless your at least 8 nights, then they will do a clean have way through. Pool in never in the sun ..?unlike the photos! Great location for time using the Esplanade pool and lawn areas
Stayed 8 nights in Aug 2023

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was showing its age
Stayed 4 nights in Jul 2023

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Mantra on Esplanade because it is so close to everything. I wanted to stay longer but had to fly back to Melbourne for work!
Stayed 1 night in Jul 2023

8/10 Good

Gary

Stayed 4 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Christopher

Stayed 3 nights in Jun 2023

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is located in a great area. The rooms are nice but do need a little bit of updating The front desk staff are all very nice and happy to assist
Stayed 5 nights in Jun 2023

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! Staff were extremely pleasant and helpful. Its a little old, but perfectly clean. Highly recommended.
Stayed 5 nights in Jun 2023
Response from Mantra Esplanade Team on 19 Jun 2023
Dear Gordon,Thank you for taking the time to provide us with feedback after your stay at Mantra Esplanade. We are pleased to hear you enjoyed our perfect location, very friendly staff and parking. We hope to see you again.Kind RegardsThe Mantra Esplanade Team

8/10 Good

Jennah

Travelled with partner
Liked: Cleanliness, staff & service
Perfect for tourists exploring the city. Hotel is located in a perfect area to the ocean. Only downfall is wifi was spotty at best and the dryer was kind of a mess. The lint trap was completely full and it looked like it hadn't ever been cleaned.
Stayed 2 nights in Jun 2023

10/10 Excellent

Josephina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our time at the mantra.
Stayed 7 nights in Jun 2023
Response from Mantra Esplanade Team on 19 Jun 2023
Dear Josephina,Thank you for taking the time to provide feedback after your stay at Mantra Esplanade. We are always pleased to see our return guests and look forward to seeing you again soon.Kind RegardsThe Mantra Esplanade TeamKind RegardsThe Mantra Esplanade Team

10/10 Excellent

Tamar

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Mantra Esplanade Team on 19 Jun 2023
Dear Tamar,Thank you for taking the time to post a review after your stay at Mantra Esplanade. We are pleased to hear you enjoyed your time in Cairns.Kind RegardsThe Mantra Esplanade Team

4/10 Poor

Blair

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Very disappointing 😞 we paid over $400 a night and were left feeling very disappointed. The location is great, right next to the rock pools and cafes but the amout we spent on the room i expected a lot better!?!
Stayed 3 nights in Jun 2023