Courtyard

Reviews of Inn Cairns Boutique Apartments

Inn Cairns Boutique Apartments
71 Lake Street, Cairns, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 343 out of 835 reviews" "
Rating 8 - Good. 358 out of 835 reviews" "
Rating 6 - Okay. 92 out of 835 reviews" "
Rating 4 - Poor. 31 out of 835 reviews" "
Rating 2 - Terrible. 11 out of 835 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danial

Travelled with family
Liked: Cleanliness, room comfort
Late check in worked well. Good location. Only problem we had was the washer tripped the breaker, but we weren't expecting a washer in the first place.
Stayed 4 nights in Nov 2023

10/10 Excellent

K

Stayed 1 night in Aug 2023
Response from Elisa on 22 Aug 2023
Dear Karen,thank you very much fro your positive review.Kind RegardsRceeption

8/10 Good

Ross

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Elisa on 9 Aug 2023
Dear Ross, we thank you for your positive review.Kind RegardsReception

8/10 Good

sean

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from E on 9 Aug 2023
Dear Sean, we thank you for your positive review.Kind RegardsReception

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
Property is very tired. Pool dirty and bbq unusable. Furnishings old and cushions need a wash. Although area is a bit seedy the apartments are well situated to be close to everything. Staff were good.
Response from Elisa on 9 Aug 2023
Dear Margaret, we thank you for your review.Kind RegardsReception

8/10 Good

Kathleen

Disliked: Amenities, property conditions & facilities
Stayed 14 nights in Jul 2023
Response from Elisa on 26 Jul 2023
Dear Kathleen, thank you for your positive review.Kind RegardsReception

8/10 Good

Elmer

Liked: Cleanliness, room comfort
Good Stay in Cairns
This place was pretty good. It was conveniently located near everything in Cairns. It was right accross the street from a grocery store which was helpful. There were lots of eateries around and about a 7 to 8 minute walk to the Esplanade lagoon and pier. We liked that the place was very spacious. The room was a little old but not that bad. The bedroom was a little small and I get why other people were complaining about the door not opening all the way because of the bed, but it wasn't that big of a deal for us. The water pressure in the shower was excellent for hot water, but really poor for cold water. Again, not a big deal. The room had a washer and dryer which were convenient for us since we were on an extended vacation. The AC worked well which we liked since it can get really hot and humid in Cairns. The only real issue we had was the internet which kept dropping (maybe since we were on the 6th floor, the signal wasn't as strong). The room had a great balcony with a view to the mountains which was nice during the sunset times. Be warned, there can be a lot of noise because it's on a main street and the birds can be very loud but to us it wasn't that bad. We liked seeing all the birds lol At the end of the day, we would definitely stay here again. The convenient central location plus the size of the apartment are enough for us to come back again.
Stayed 4 nights in Jul 2023
Response from Rani on 16 Jul 2023
Hi Elmer,Thanks for telling all the positive things about the property .We shall look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2023
Response from Elisa on 14 Jul 2023
Dear Guest, thank you for your positive review.Kind RegardsReception

10/10 Excellent

Ian Francis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked being in the Centre of town, where we could walk to everything.
Stayed 14 nights in Jun 2023
Response from Harry on 3 Jul 2023
Hi Ian,Thank you very much for your positive review which we really appreciate. We shall look forward to your next visit.With kind regards,Rani

8/10 Good

leigh

Liked: Cleanliness, room comfort
Location required clarification #15 on website, #71 actual! Bags stored ✅ Pool access given✅
Stayed 1 night in Jun 2023
Response from Elisa on 28 Jun 2023
Dear Leigh, we have checked and the website shows 71 Lake Street.We really thank you for your positive review.Kind RegardsReception

4/10 Poor

Gary

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not so cheap, but definitely nasty! This place is grotty, falling apart and surrounded by horrendously loud homeless people keeping you awake until all hours of the night. I’m tipping the last time any maintenance has been done on this property is a decade ago, as that’s when the last test and tag was done on their appliances. Black mould in the bathroom, filthy tired fixtures and fittings. Bed bugs and cockroaches. Unsafe and unsatisfactory standard for the provision of accommodation in 2023 in Australia. Run, run far away from this place.
Stayed 4 nights in Jun 2023
Response from Harry on 16 Jun 2023
Hi Gary,Not sure if you have these many problems why these issues not addressed in the reception as we take bed bugs issue very seriously and have not seen any complaint from you during your stay and the room is newly painted .Hope you enjoyed rest of your stay at cairnsRegardsReception

6/10 Okay

Kevin

Stayed 4 nights in Jun 2023
Response from Elisa on 15 Jun 2023
Dear Kevin, Thank you for your review.Kind RegardsReception

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Clean and comfortable. Good location.
The apartments located close to town so convenient to shops and restaurants. The apartment was quite roomy. The only negative was that late check out was denied.
Stayed 2 nights in May 2023
Response from Elisa on 15 Jun 2023
Dear Cristine, thank you for your kind review. We are really busy in this period so we cannot accept late check-outs, we are always happy to keep our guests' luggage after they check out.Kind RegardsReception

10/10 Excellent

Raymond

Stayed 1 night in May 2023
Response from Elisa on 7 Jun 2023
Dear Raymond, thank you very much for your positive review, we really appreciate.Kind Regards Reception

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Awsome
Response from Harry on 2 Jun 2023
Hi David,Thank you for your very positive review which we really appreciate. Kind Regards

8/10 Good

Antonius Johannes

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2023
Response from Elisa on 30 May 2023
Dear Antonius, we thank you for the positive review. Kind Regards Reception

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We faced onto Lake st. A little noisy for us. Overall, fantastic units and convenient for access to the Esplanade. Off-street parking a bonus too. Will stay again.
Stayed 4 nights in May 2023
Response from Harry on 30 May 2023
Hi Sandra,Thanks for your review next time will make sure will keep you on the other side of the unit which is quite and you do not hear much noise.Regards

8/10 Good

Anthony

Liked: Amenities, property conditions & facilities
Good location
Stayed 2 nights in May 2023
Response from Harry on 30 May 2023
Hi Anthony,Thanks for your review and hope to see next time when you visit cairns.Regards

6/10 Okay

John, SYDNEY

Travelled with partner
Disliked: Amenities, property conditions & facilities
Plus: Loved the LOCATION. Within walking distance to everything. Minus: Dated decor, worn-out mattress, bedroom door can't be closed due to the bed being too big for the room. Water pressure problem in bathroom & kitchen with the very real possibility of scalding. Staff seem uninterested being there...and that is only the beginning.
Stayed 5 nights in May 2023
Response from Elisa on 30 May 2023
Dear JOhn, we thank you for the review. Kind Regards Reception

10/10 Excellent

rob

Liked: Cleanliness, room comfort
value
a good kitchen laundry and living area space
Stayed 1 night in May 2023
Response from Elisa on 30 May 2023
Dear Rob,we thank you for the positive review. Kind Regards Reception

6/10 Okay

Ronald

Travelled with group
Great Lcation
The stay was generally good as the units are in a great convenient location . However the place is a bit dated , our room was so small we could close the bedroom door. The biggest issue was that our booking said daily room servicing but they did not clean the room . We complained many times and after 6 days they did a clean.
Stayed 7 nights in May 2023
Response from Harry on 26 May 2023
Hi Ronald,Let me clarify some thing there will be no daily service and we never advertised that. Not sure from where you fetched the information of daily service and people who stayed in the room gave 10/10 you can see the top review .I would suggest next time you book 5 star hotel where you get daily service.

2/10 Terrible

Carol

Travelled with partner
Disliked: Cleanliness, amenities
Unit had not been serviced. The bedroom carpet was dirty. No bulb in the bedside lamp. Fridge was dirty and utensils need replacing. Booked for two weeks but left after first night.
Stayed 14 nights in Apr 2023
Response from Elisa on 30 May 2023
Dear Carol, thank you for your review.Kind RegardsReception

10/10 Excellent

Judith

Liked: Cleanliness
Just fine for our needs
Totally adequate for a one night stay. Was great to have laundry facilities en suite. Located halfway between the train terminal and the marina worked out very well for us. Close to lots of good restaurant options. Suite itself doesn’t really have a boutique feel to it. Building is clean and the elevator is super fast.
Stayed 1 night in Apr 2023
Response from Elisa on 17 May 2023
Dear Judith, thank you pro your positive review which we really appreciate.Kind Regards Reception

10/10 Excellent

Glenn Norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A nice place to stay - great location- central to cairns and woolworths just across the road Bathroom needs a fan or vent Kitchen : Bowls were the flattest I have ever seen I would recommend this motel as a good place to stay
Stayed 8 nights in Apr 2023
Response from Harry on 22 Apr 2023
Hi Glenn,Thank you for your very positive review which we really appreciate. Kind Regards Reception

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Great location, comfortable
Stayed 2 nights in Apr 2023
Response from Harry on 18 Apr 2023
Hi Christopher,Thank you for your very positive review which we really appreciate. Kind Regards Reception

6/10 Okay

Diana

Travelled with partner
Liked: Cleanliness
The location was perfect, check in was good, nice young girl on Reception was helpful. However Sunday morning at 8:30 we got a phone call asking if we had a key to the room and had we checked out yet? Check out is 11am! When I spoke to the lady on Reception as we left (different person from yesterday) she barely looked up from her computer ( she was reading the news online) I expressed my discomfort with the phone call and being woken up early, she said “ ok no worries” She was quite rude in her response. No customer service what so ever.
Stayed 1 night in Apr 2023
Response from Harry on 17 Apr 2023
Hi Diana,Let me clarify that check out time is 10:00AM not 11:00AMand another thing is your friend Mcleanna who stayed in the same room the day before you checked in has not returned the keys during check out and said the keys are with you as a manager there is nothing wrong to check the keys as it is a security if we loose the keys anyone can sneak in to the room that the reason I have to call just to make sure the keys are safe.Hope you guys enjoyed your stay .Regards

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Easy check in .Very clean.Close to town centre.
Stayed 3 nights in Apr 2023
Response from Harry on 18 Apr 2023
Hi Richard,Thank you for your very positive review which we really appreciate. Kind Regards Reception

10/10 Excellent

joram

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023
Response from Harry on 23 Mar 2023
Hi Joram,Hope you are having wonderful holiday in bali.and thanks for staying with us.RegardsReception

10/10 Excellent

Reginald

Stayed 1 night in Mar 2023
Response from Harry on 21 Mar 2023
Hi Reginald,Thank you very much for your positive review which we really appreciate. We shall look forward to your next visit.With kind regards,Reception

6/10 Okay

Irene

Stayed 7 nights in Mar 2023

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness
Fantastic place, walk to everything and great customer service. Came home with clean laundry
Stayed 7 nights in Feb 2023
Response from Harry on 19 Feb 2023
Thanks Annette,See you soon

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, amenities
Tidy enough little place. Perfect location and good price. Place needs a little TLC these days. Amazing and friendly service.
Stayed 3 nights in Feb 2023
Response from Frances on 8 Feb 2023
Hi Sarah,Thank you for your review which we really appreciate. We pride ourselves on our friendly and welcoming service!With kind regards,

8/10 Good

cheryl

Liked: Cleanliness, room comfort
Convenient position
Stayed 5 nights in Jan 2023
Response from Frances on 8 Feb 2023
Thank you Cheryl - yes, it is a very convenient location and thank you for staying with us.With kind regards,

2/10 Terrible

Ken

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The toilet is very dirty, my wife need clean it by herself. I also found flea appear on the floor.
Response from Reception on 14 Jan 2023
Hi Ken, I hope you enjoyed the rest of your stay in Cairns. In our experience any feedback given to our teams during a guests stay will be rectified immediately or if there are items that cannot be fixed out of our control we upgrade or move our guests to an alternative room. Having spoken to you myself I believe we did this. We take our customer service very seriously so thank you for the feedback.RegardsReception

6/10 Okay

Jerod

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2023
Response from Frances on 22 Feb 2023
Thank you Jerod.Kind regards,

4/10 Poor

Chris

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property was outdated.nothing like the rooms on expedia.lots of homeless people in that area didnt feel safe walking at night time.will not be going back.
Response from Reception on 14 Jan 2023
Hi Chris, I hope you enjoyed the rest of your stay in Cairns. In our experience any feedback given to our teams during a guests stay will be rectified immediately or if there are items that cannot be fixed out of our control we upgrade or move our guests to an alternative room.I remember I have spoken to you and looked very cheer full and never complained about the room Infact during the check out we had long conversation about good thinks but never complained about the room. We take our customer service very seriously so thank you for the feedback.RegardsReception

10/10 Excellent

Justine, Warrensburg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the apartment style accommodation and easy check in process. Took advantage of the kitchen and in room laundry. Plenty of food options and grocery stores in the area. Great location.
Stayed 3 nights in Dec 2022
Response from Harry on 14 Jan 2023
Hi Justine,Thank you for submitting your review, which we really appreciate.Kind regards,Harry

6/10 Okay

Michelle

Disliked: Cleanliness
We felt the standards have dropped from previous stays . Not very clean broken doors in wardrobe dirty shower and cracked cups and stained . The room also had a funny smell
Stayed 1 night in Dec 2022
Response from Reception on 16 Dec 2022
Hi Michelle,We are surprised with your review as I can see you came several times and our cleaned standards have never decreased and none of the guest before you who stayed in the room had never complained about it.Hope you enjoyed rest of your stay.RegardsReception

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location, close to night Market and cruise wharf. The receptionist is very helpful.
Stayed 2 nights in Dec 2022
Response from Harry on 4 Dec 2022
Hi Jane,Thank you for submitting your review, which we really appreciate.With kind regards,Harry

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Ideal place for a long stay in Cairns
Great place in an ideal location in Cairns CBD. Underground parking is excellent and staff very friendly & helpful. Apartment well equipped and large enough for a long stay.
Stayed 1 night in Nov 2022
Response from Harry on 4 Dec 2022
Hi Paul, Thank you for your review and for giving us top marks, which we really appreciate. With kind regards,Harry

8/10 Good

JOHN

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022
Response from Harry on 4 Dec 2022
Hi John,Thank you for submitting your review, which we really appreciate.Kind regards,Harry

10/10 Excellent

Susan

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location
Stayed 2 nights in Sep 2022
Response from Frances on 16 Nov 2022
Thank you Hannah - we appreciate your comment and hope you will stay with us again.Kind regards,

10/10 Excellent

Steve

Liked: Cleanliness, room comfort
Not a 5 star BUT it everything we needed was there and worked. Great location and friendly staff.
Stayed 6 nights in Oct 2022
Response from Frances on 16 Nov 2022
Hi Steve,Thank you for your very positive feedback which we really appreciate. We do hope you will stay with us again if you return to Cairns.With kind regards,

8/10 Good

michelle

Not a great but a reasonable basic apartment.
I can see why some comments have been negative, I would like to mentioned my observations both good as well as give some constructive feedback. The apartment is not luxury as it advertises itself, it is a reasonable basic apartment. It is clearly dated and in need of an overall makeover to freshen it up generally. My apartment whilst I could see had been cleaned with fresh bed linen etc, lacked attention to detail ; there were quite a few crumbs over the sofa and the cushions strewn, there was quite a bit of dust on the bedside table and the bathroom looked like it had been partially (and slightly poorly) repainted but the paint splashes didn't particularly bother me but it did add to the sense of patching up and making do feel. The bath tub itself had some superficial cracks and had weird looking stains, some slight mould was present on the ceiling - I prefer a shower and stood on a towel. The sofa had clearly been there a while and was recovered in parts and wasn't too comfortable to sit on for a relaxing evening post busy day and the other chairs were in the style of outdoor/patio furnishings and were metal mainly with seat pads so again not overly comfortable to sit on when relaxing but was more than adequate for meals. The walls were scuffed and quite marked in places with a few squashed bug marks too. But that said, the apartment was very quiet, in a great location, spacious and had most things I could need and was opposite a good size supermarket.
Stayed 7 nights in Oct 2022
Response from Frances on 19 Oct 2022
Hi Michelle,Thank you for taking the time to provide us with such a constructive review, which we really appreciate. We are in the process of upgrading the rooms and are aware of the comments you have made.With kind regards,

8/10 Good

Lynette

Travelled with group
Liked: Cleanliness, amenities
Perfectly located with off street parking. Close to the esplanade, shops, restaurants and more. People who ran it were very friendly and helped when needed. I would stay there again.
Stayed 5 nights in Oct 2022
Response from Frances on 17 Oct 2022
Hi Lynette,Thank you for your very positive review, which we really appreciate. We do hope to see you again if you return to Cairns.With kind regards,

10/10 Excellent

Kelly

Liked: Cleanliness, room comfort
Enjoyed our stay.
Clean and tidy hotel with fully functional kitchen, walking distance to shops, restaurants, and Promenade. If I had to pick a fault. There was no plug for the bath.... Otherwise very nice place with a nice price.
Stayed 10 nights in Aug 2022
Response from Frances on 17 Oct 2022
Hi Kelly,Thank you for your very positive review. I am so sorry about the bath plug and if you had asked at Reception, we could of course have provided one!With kind regards

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities
Large apartment Bed was a bit hard
Stayed 1 night in Oct 2022
Response from Frances on 17 Oct 2022
Hi Peter,Thank you for your review and I am so sorry you found the bed to be a bit hard - some guests say it is too soft!!With kind regards

4/10 Poor

Kim

Stayed 1 night in Sep 2022

6/10 Okay

Samiah

Liked: Cleanliness, room comfort
Stay elsewhere
No one around at night, hard to communicate with people who work at apartment building. A little bit of a shady neighborhood. Very loud at times and hard to sleep
Stayed 3 nights in Sep 2022
Response from Frances on 26 Sept 2022
Good Afternoon Samiah,Thank you for your review and telling us of your concern about communication with the staff. There is always a Manager on site at night and he can be contacted via our daytime telephone number as the phone is always diverted to him.With kind regards