Outdoor pool, pool umbrellas, pool loungers
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Reviews of South Cairns Resort

3.5 out of 5
South Cairns Resort
702 Bruce Highway, Woree, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 85 out of 288 reviews" "
Rating 8 - Good. 125 out of 288 reviews" "
Rating 6 - Okay. 42 out of 288 reviews" "
Rating 4 - Poor. 22 out of 288 reviews" "
Rating 2 - Terrible. 14 out of 288 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Isaac

Travelled with family and small children
Disliked: Property conditions & facilities
Easy location to access. Pool is fantastic. Common areas had many ashtrays full of cigarette butts. Smelt of ciggarettes everywhere.
Stayed 1 night in Jan 2024

2/10 Terrible

Mohammad Masud

Disliked: Cleanliness, amenities, property conditions & facilities
not recommend for family
Stayed 3 nights in Dec 2023

4/10 Poor

HEIDI

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived at the property and there seemed to be people living there full time as there were kids toys, dog in a pen and the place had a dirty feel. Rusty railings, chewing gum on the tiles, dirty walking areas and people smoking. The place Definitely does not look like the photos, where the place is clean and gleaming. Ended up staying elsewhere as we had a work vehicle full of tools etc. Sad really as we stayed there years ago and it was a perfect place. I do understand if people are living there due to accommodation shortage etc but people booking need to be aware and the photos need to be updated.
Stayed 1 night in Dec 2023

8/10 Good

Chaitanya kumar

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Sep 2023

8/10 Good

Janette

Stayed 3 nights in Aug 2023

10/10 Excellent

Ketan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice staff
Stayed 4 nights in Jul 2023

4/10 Poor

Leanne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very ordinary. It was cheap but we still paid too much. If we could have afforded to move elsewhere, we would have.
Stayed 5 nights in Jul 2023

2/10 Terrible

Anthony

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property was very old and absolutely not what we signed up for. Its outside cairns centre only by five minutes of a drive. Next time won’t stay there.
Stayed 3 nights in Jul 2023

8/10 Good

Amanda, Orange

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2023

10/10 Excellent

Carren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Susan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and affordable for quik overnighter for three
Stayed 1 night in Jun 2023

8/10 Good

Nina

Stayed 1 night in Jun 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, room comfort
In general a good standard room hair dryer not working. towels thread bare need upgrading.But its a good place to stay staff very nice
Stayed 1 night in Dec 2022
Response from Darren on 1 Jan 2023
Hi Sharon,Thank you for your review.Your issues have been noted Hair dryer replaced.We are currently in discussions with a new linen supplier and are hoping to have this in place in the coming 30 days.thanks again and we hope to see you again next time your up this wayRegardsDarren

8/10 Good

Elizabeth

Stayed 7 nights in Oct 2022

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
The property is very handy for the Cairns Amateurs races, however the property is showing its age and needs refurbishment.
Stayed 2 nights in Sep 2022
Response from Reception on 19 Sept 2022
Hi Susan, We appreciate your feedback as it is important to us. We are working hard to fix these issues.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from Guest Services Team on 3 Oct 2022
Hi Julie,Thank you for your reviewWe hope to see you again soonregards,Guest Services Team

8/10 Good

Jannine

Travelled with partner
Liked: Cleanliness, amenities
It was pleasant and close to shops, plus a restaurant on site. but the room was not well cleaned and the towels were tiny and well worn. and the lace curtains were filthy. Perhaps this is because there are new people owning the place and it needs a lot of work.
Stayed 1 night in Aug 2022
Response from Guest Services Team on 3 Oct 2022
Hi Jannine,Thank you for your review.All feedback is discussed with our team and we are working hard to bring South Cairns Resort back to it's former glory.We hope to see you next time you are visiting CairnsRegards,Guest Services Team

2/10 Terrible

Anna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Troy

Liked: Cleanliness
Disliked: Property conditions & facilities
You get what you pay for
The accommodation was cheap and it was pretty clean but overall I wasn’t super impressed, the outside areas are pretty old and dated and look dirty and the furnishings, bedding bathrooms and rooms in general look pretty dated and the rooms aren’t very soundproof so you can hear a lot of activity going on outside. I guess you get what you pay for.
Stayed 1 night in Aug 2022
Response from Guest Service Team on 3 Oct 2022
Hi Troy,Thank you for your review.Please be assured that all guest feedback is taken very seriously.We now have an action plan in place and we are working through the issues mentioned.We hope to see you again next time you visit CairnsSo you can see the hard work that our team has been putting in recentlyRegardsGuest Service Team

10/10 Excellent

Tarmi

Liked: Cleanliness, staff & service
The staff were very helpful with looking after our bags before Check-in and providing an easy Check-in process. The room was also clean with everything supplied. Thank you, appreciate this.
Stayed 1 night in Aug 2022
Response from Guest Services Team on 3 Oct 2022
Hi Tarmi,Thank you for your 5 out of 5 review.I will share your feedback with our team.We hope to see you again soonregards,Guest Services Team

2/10 Terrible

Greg

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked with no advance payment but when we turned up the lady at the reception said sorry we canceled your booking. The email was sent whilst we were driving ( who the hell on earth who is responsible would check emails whilst driving). The receptionist lady then said we can find a room for the night, then 2 nights, then 30 minutes later she phoned and said you can have your original booking which was 4 nights. To top that all up the bed wasn’t in a reasonable condition as my other half was obviously heavier than I am his side sank down therefore I have to used cushion to barricade myself from rolling down to my other half side. We put out the signage that we wanted the bed made and towels changed none of those was done. After 3 days my partner when to see the receptionist for a clean towel. Rubbish on the garden bed. Five nights of our stay with out the bedding’s being changed, floor vacuum etc
Stayed 4 nights in Jul 2022

2/10 Terrible

scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check into the hotel and the receptionist said we had no room and apologised for not sending us out a cancellation email.
Stayed 1 night in Jul 2022

4/10 Poor

Fiona

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cooking facilities in room, dirty, broken bathroom rails, broken cupboard doo unable to even open, broken safe and covered in grease/oil, pool full of debris, nowhre to sit comfotably near pool, surronding area dirty, scary and constructio
Stayed 8 nights in Jun 2022

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness
Needs a huge update. No signage on front of building. Hard to find. Area around pool very untidy.
Stayed 2 nights in Jun 2022

6/10 Okay

Zoe

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The service was great but don’t be fooled by the photos online as I suspect they were taken 40 years ago and the property hasn’t been updated since. Rooms are not cleaned properly. Very dirty. Definitely cheap and nasty.
Stayed 1 night in Apr 2022

10/10 Excellent

Troy

Stayed 1 night in Jan 2022

6/10 Okay

Davetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed numerous times at this motel. Making my booking everyone was very helpful. The only down side for me - was after a long day travelling just wanted to rest. Was very noisy.
Stayed 1 night in Dec 2021

6/10 Okay

Beth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Noisy
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very secure, well maintained basic fittings. Decor was pleasant and excellent value for money.
Stayed 1 night in Jul 2021

4/10 Poor

Michael

Travelled with family
Disliked: Property conditions & facilities, room comfort
For Budget Travellers only.
This place is an old motel that has been partly refurbished. Its functional but very basic and probably best suited to an overnight stay. If you,re normally paying $200-250 per night, this is not the place for you. Its priced in the budget range and to be honest, we only stayed here as there was nothing else available in cairns for those dates. The manager and the staff were pleasant and the property was kept clean and tidy.
Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2021

6/10 Okay

Stephen

Business traveller
Room clean and tidy OK for overnite stay
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and polite i will stay again
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice Stay. Clean and good space in room and good value for money
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Staff & service
Excellent location and very clean accommodation 20 minutes to Cairns
Stayed 2 nights in Mar 2021
Response from Em on 4 May 2021
Thank you for your feedback, just to be more precise, we are only 10 min from the center!

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, room comfort
The little things.
This a very good budget motel and the on site chinese restaurant food is excellent however a few little things need attention such as shower curtains, taps etc. Need a good handyman and high bathtubs could be replaced with "walk in showers" however maybe the last year occupancy rates ancd turnover have not been so good.
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was close by to the city centre. The room had pests present and holes in the door. Bed slid across the floor as it was a wheel base on tile flooring. I believe the reviews for this property have been exaggerated. You get what you pay for with this one.
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2020

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Whole place was tidy, bins under stairs were a bit on the nose, probably should look at relocating rubbish to outside courtyard. Everything else was fine
Stayed 1 night in Nov 2020

6/10 Okay

Lorraine

Liked: Cleanliness, staff & service
Clean Basic Affordable
basic room at affordable price. Easy check in and the room was clean with all the essentials like microwave etc. The bed left a little to be desired but it was only one night stay in cairns and somewhere budget to stay on the south side.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good location and clean. Good for when you need somewhere to stop for a night. Amenities older but clean which is what matters.
Stayed 2 nights in Oct 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
We've stayed here 3 or 4 times and this was our first time oo the 2nd level. The view overlooking th es pool was gorgeous. As always the room was perfect and the staff all very welcoming. We love to stay here.
Stayed 1 night in Aug 2020

6/10 Okay

Leone

Travelled with family
Liked: Staff & service, room comfort
Great Value for money great car security electric gates 24hr. Chinese restaurant on premises good food. Only downfall is noisy and dusty main road near.
Stayed 1 night in Jul 2020

8/10 Good

Leone

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Second Time Back
Room was dusty ceiling fans and curtains however good customer service as they changed our room and cleaned dust. Has fantastic security for car secure gates and cameras very out dated but it does the job will stay again.
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jul 2020

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay here, it's priced so wel and the staff are alw a ys wonderful
Stayed 1 night in Jul 2020

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best on Cairns Southside
I love this place. I stay here everytime I have a night out. The beds are comfy, it's always clean and tidy. The convenience of the restaurant is wonderful and the food is to die for. My husband and I tell everyone it's the best restaurant in Cairns. We love it!
Stayed 1 night in Jun 2020

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020