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Reviews of Uptown Condotel

3.5 out of 5
Uptown Condotel
Fr. Masterson Ave, Xavier Estates, Cagayan de Oro, Misamis Oriental

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 29 reviews" "
Rating 8 - Good. 13 out of 29 reviews" "
Rating 6 - Okay. 7 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the location, friendly staff. It’s clean. I suggest adding electrical outlets in the upper level. We didn’t have warm water for shower.
Stayed 13 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our first time to stay at Uptown Condotel and it was a good experience. The room was clean and spacious. Service was great.
Stayed 1 night in Aug 2018
Response from Ella on 29 Aug 2018
Thank you for your feedback. We hope to see you again. Have a great day!

2/10 Terrible

Mark

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
An unpleasant experience.
A great place if you like mice in your overpriced room! Their online prices are cheaper than their walkin rates, so I had to book a room online in their lobby. Staff unfriendly. I rented a suite and they charged extra to makeup the sofa bed. Had to move the refrigerator and plug it in myself. Aircon in a strange position and you can't hear if it's accepting commands from the remote. And the mice. Beakfast was a joke. In a cafeteria-syle room, there was no creamer for the coffee ("sorry, out of stock"). I ordered the only non-Filipino dish of the 6 on the menu (all the other were the usual rice, egg and some type of meat) , French toast with butter and jelly. When it arrived, no jelly ("sorry, sir, out of stock"). There is a supermarket a few blocks away and the in-house independent coffee shop had creamer. Stay there only if you have money to burn for a second-rate place (I paid 56USD for a double) and you have business in the area. Downtown is far away.
Stayed 1 night in Mar 2018

8/10 Good

Reima, Singapore

Liked: Staff & service, room comfort
Does not have everything advertised but still good
Kind and helpful staff. Items on breakfast menu not always available, varies day to day. WiFi was down 3 out of 7 days when I was there, for the full day. Location is relatively quiet, which I liked. Advertised with bidet but upon checking with counter staff, no rooms have bidet. The room is big and spacious, bed is incredibly comfortable. I would consider staying there again, it has been a pleasant stay overall.
Stayed 7 nights in Jan 2018

8/10 Good

Katchel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year’s Eve
We had fun on New Year’s Eve there with the whole family.
Stayed 2 nights in Dec 2017
Response from zindy on 10 Jan 2018
Greetings from Uptown Condotel! Hi maam, We are happy that you enjoyed your stay with us and very much thankful for you have chosen Uptown Conodtel to be the venue of your new year celebration. Have a blessed year maam. We hope to see you and your family again this year. Godbless! :)

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice but bed and furniture were uncomfortable. Location was away from downtown but in a nice and quiet area
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A nice quite place with friendly staff
Stayed 2 nights in Sep 2017

6/10 Okay

Matt, USA

Liked: Cleanliness
Ok for a night.
Many technical difficulties. Furnishings missing. Appliances missing. Just not ready.

6/10 Okay

fair person, D

Liked: Cleanliness, staff & service, property conditions & facilities
A non smoking hotel
The lobby very impressive. My room was on the 2nd floor. I am a walker so I did not know that the elevator was out of service.my sister who has disability was not able to visit me due to the non existent elevator. The room smelled cigarette. I complained as I booked a non smoking room. The receptionist Ella told me that all rooms are non smoking. So clearly the housekeeping did not report the incident. Ella was so gracious n moved me to another room. The bed was on the loft so if you have a heavy luggage or has disability or elderly, it will be difficult to go up n down the stairs. The room is clean n has a kitchenette and a pull away bed which is a plus. The price is affordable. So I might give this hotel a chance the next time a visit Cagayan de Oro City.

8/10 Good

k, manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay! The staff are courteous and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable accommodations, great food restaurant
Bed was so comfortable and restaurant had great food

8/10 Good

Jeffrey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic accomodations at a great price
This condotel was very relaxing and lots of room. It was a condo at the price of a reasonable hotel for much less. Will definately stay here again

6/10 Okay

Uel, Fairfiel, CA

Liked: Cleanliness, room comfort
Disliked: Staff & service
Lack of manpower
When my family arrived, the rooms were not ready. Then they gave us a room where the door lock is broken and we cannot close it. They ended up giving us the master key do we'll be able to lock it if we leave the room. Employees are doing all the departmental work. The elevator is out of order. We have to climb the stairs to go on the 2nd floor. There's no bell boy to carry our luggages. All male employees carried the luggage for us including the security guard. Their laundry service is bad too. It took them 3-1/2 days to do ours. Because their machine broke down.

8/10 Good

David, Pennsylvania, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uptown Condotel, CDO
The hotel according to the previous reports was minutes from the airport. It may have been last year but now the new airport is built it's an hour's drive away and cost 1,200 pesos each way in the hotel courtesy car. The hotel is quite a long way from any beaches and the city itself but there is a shopping mall nearby and freshly cooked chicken stores as well as local restaurants. Staff were courtious and helpful and the room was serviced daily apart from replenishment of shampoos and soaps. There are cooking facilities which was good and also many TV channels and the bed was comfortable and clean. The breakfasts were cooked fresh and fairly wholesome but the choice is somewhat limited. Fairly good value for money.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
WAY Overpriced
We paid a total of $109 for 4 people to stay there, 2 on hideabed. we found out later that the hotel is far from center Cagayan de Oro and this caused many problems. We also found out there are hotels in cagayan with similar amenities and better facilities at half or less the cost. The pricing structure is not remotely fair to the traveler. We were in late and out early. breakfast was good. Also it was a slight battle to get sheets on the hideabed when we had already paid for the extra travelers.

10/10 Excellent

ROBERT, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was like I was at home
This was my second time in Cagayan and i really enjoyed this Hotel its a little out the city but great location quit nice place to stay

8/10 Good

DH, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Could Be Better
Room was tidy and comfortable, but noisy at night due to adjoining room late night partying and loud 24 hour car and foot traffic from customers using businesses located below the 2nd floor room. The free breakfast was small portions, very basic, and cold except for the rice and coffee. Overall I was disappointed because the hotel rates are higher than other establishments closer to the city center yet less satisfying overall.

8/10 Good

Peter, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay with the family
The hotel itself is fairly new. The neighborhood is very safe. The SM Mall is just down the street. It does have small shops inside the hotel. My favorite is the meat shop, where you can buy Kobe beef, but many different types of cheeses as well. It has a cleaning service, spa and electronic bingo. My suggestion would be to open a convenience store as well. I had to go back into the center of the city just to get mouth wash. Overall a good experience... I will stay there again.

10/10 Excellent

DH, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Accomodation, Close to Mall
A pleasant surprise, room was very nicely furnished, clean and felt like home. a very comfortable stay here, and is close to SM mall.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home!!!
Excellent place to stay and save money!!!Close to SM and the ability to cook!!!Only things missing are a pool and a cr upstairs in the loft style bedroom beside that excellent but no place is perfect!!!

8/10 Good

K, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. Staff was friendly and helpful
My experience at the CondoTel was very good, They have all the advantages of living in a "condo" (kitchen, dining) and all the benefits of a "hotel" (receptionist, maid service, laundry service). Our stay was very enjoyable. Very good value for the price.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
worst hotel
the airconditioning wasnt working right.i was sweating like crazy. the water was turned off so no shower and 90 degree weather,the worst experience at a hotel in my life.

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
It's OK.........
Shower has little to no hot water and had to repeatedly order towels for 3 occupants. Rooms are beginning to show their age and usage! Is very quiet and very well located.

10/10 Excellent

James, Bermuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
A bit of luxury and feeling of being home in Mindanao and at a very good price.

8/10 Good

Rox

Liked: Room comfort
Good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Young

Disliked: Staff & service
Stayed 10 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort