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Reviews of City'O Appart Hotel

City'O Appart Hotel
1 Quai Eugène Meslin, Caen, Calvados

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 176 reviews" "
Rating 8 - Good. 57 out of 176 reviews" "
Rating 6 - Okay. 11 out of 176 reviews" "
Rating 4 - Poor. 6 out of 176 reviews" "
Rating 2 - Terrible. 9 out of 176 reviews" "

9.0/10

Cleanliness

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Isobel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location, near shops which was useful as we had a small kitchen. Walkable to both the train station and the care rentals.
Stayed 1 night in May 2024
Response from Cédric on 20 May 2024
Thanks a lot for your review.Looking forward to welcoming you soon.The management

10/10 Excellent

Alan, Cincinnati

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Cédric on 20 May 2024
Thanks a lot for your note.We hope to welcome you soon at City'O.Best RegardsThe management

10/10 Excellent

Alan, Cincinnati

Liked: Cleanliness, amenities, property conditions & facilities
The reception staff was very helpful helping me coordinate my dinning, sightseeing and travel plans.
Stayed 2 nights in May 2024
Response from Cédric on 20 May 2024
Thank you very much for your review.Our staff will be pleased to read it.We hope to welcome you again at City'O.The management

10/10 Excellent

Juan

Business traveller
Liked: Amenities
Great hotel with a friendly staff. Within walking distance to plenty of food options and local sights.
Stayed 1 night in Apr 2024
Response from Cédric on 10 Apr 2024
Thank you for your review.Our staff will appreciate your feedback.Looking forward to welcome you soon at City'O.The management

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great! Location, room size, staff, and value were wonderful. Adonis, the manager, was particularly helpful, knows his job, and does it well! Highly recommend this hotel!
Stayed 5 nights in Oct 2023
Response from Cédric on 16 Oct 2023
Dear Mark,Thank you for your review.Adonis, the manager, will appreciate your message.Looking forward to welcoming you.The management

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Clean room, convenient location, good-average stay
The room was spacious, clean and comfortable (except the sheet which was way too small for the bed). It was well equipped for cooking, including a coffee machine (although no coffee provided). We didn't have breakfast as it was pricy and preferred to get a pastry from a local bakery. Check-in: we arrived in the morning and were able to leave our bags at reception. We returned at 15:55 and were sent to the games room to wait until check-in opened at 16:00. This seemed a little petty; there were 3 members of staff there doing nothing but counting the minutes until check-in opened... The decor in the corridors was very worn, and desperately needed new carpets. Although probably clean, they were very stained and the corridors felt dark & dingy. The separate up & down lifts is random but maybe a hangover from covid? The entrance is locked after 11pm, and our keycard did not open the door either of the 2 nights we stayed. The first night a porter came immediately, but the second night we had to ring the bell at least 10 times before then calling a mobile number (twice - first call we were hung up on) then waiting for the night porter to eventually let us in. The hotel is in a really convenient location (esp. for the station) and the room was nice, especially if you want to cook your own food.
Stayed 2 nights in Oct 2023
Response from Cédric on 10 Oct 2023
Thank you for your review.A renovation of our carpets is planned in 2024.Looking forward to welcoming you soon.The management

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Super friendly and accommodating staff!
Stayed 2 nights in Aug 2023
Response from Cédric on 27 Aug 2023
Thank you for your review.Looking forward to welcoming you soon.The management

8/10 Good

Sui Nga

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My 2nd stay in this hotel, and definitely will come again
Stayed 3 nights in Jul 2023
Response from Cédric on 8 Aug 2023
Thank you for your review.Looking forward to welcoming you soon.The management

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
The team running this property is very friendly and accomodating. The rooms were nice and clean. It's a great walkable location to explore the local area and not far at all from the train station.
Stayed 1 night in Jul 2023
Response from Cédric on 29 Jul 2023
Thank you for your review Mark.Looking forward to welcoming you soon at City'o.The management

10/10 Excellent

Eric

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Cédric on 29 Jul 2023
Merci pour votre note de 10.Le personnel appréciera.Au plaisir de vous accueillir de nouveau.CordialementLa direction

4/10 Poor

J.

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Cédric on 29 Jul 2023
Merci pour votre note.Nous aurions apprécié un commentaire afin d'améliorer nos services.CordialementLa direction

6/10 Okay

Sarah

Disliked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023
Response from Cédric on 29 Jul 2023
Merci pour votre note.Nous aurions apprécié un commentaire afin d'améliorer nos services.CordialementLa direction

10/10 Excellent

Rick

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was really great in our appartment. Our first visit to Caen and the staff were ssoooo good and helpful. This place puts most hotels in the shade!!
Stayed 2 nights in Jun 2023
Response from Cédric on 22 Jun 2023
Thanks a lot RickOur staff will be happy to read your review.Looking forward to welcoming you soon.Best RegardsThe management

10/10 Excellent

christophe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel close to the center by public transportation (free shuttle nearby) and the train station.
Stayed 2 nights in Jun 2023
Response from Cédric on 15 Jun 2023
Dear Christophe,Thank you for your review.We hope to welcome you again soon at City'O.The management

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location & great hotel if traveling by bicycle. Bike storage room and just off the velo route.
Response from Cédric on 26 May 2023
Thank you for your review.Looking forward to welcoming you again at City'O.The management

10/10 Excellent

Rory

Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly, rooms are nice as spacious
Stayed 2 nights in Apr 2023
Response from Cédric on 2 May 2023
Thanks a lot for your review.Looking forward to welcoming you at City'OThe management

8/10 Good

James

Liked: Cleanliness, room comfort
A short stay in Caen.
A couple of nights stayed with the secure parking used at the back of the hotel. The room was spacious & for those wishing to produce their own food there were good facilities in the room. The window frame, out to the street, was poorly insulated from the external noise & there was cold air evident from the seals. The furniture was practical rather than comfortable. Breakfast was taken on the first morning &, though good, was more expensive than other hotels that we have recently stayed at - there was a broad selection of food which did not appear to be popular with other guests when looking at the untouched options.
Stayed 2 nights in Dec 2022
Response from Cédric on 21 Dec 2022
Thank you for your review.Looking forward to welcoming you soon at City'OThe management

8/10 Good

Kathryn

Liked: Cleanliness, property conditions & facilities
The hotel/apartment was a very short walk from Gare Caen. It was very clean and spacious- The only issue I had was the wifi. It was weak and didn’t work most of the time.
Stayed 2 nights in Nov 2022
Response from Cédric on 21 Nov 2022
Thank you for your review.We inform our management for the wifi to improve it.Looking forward to welcoming you at City'O.

10/10 Excellent

William

Stayed 1 night in Sep 2022
Response from Cédric on 6 Sept 2022
Merci pour votre excellente note.

8/10 Good

Reinaldo

Stayed 1 night in Sep 2022
Response from Cédric on 5 Sept 2022
Merci pour votre note.

10/10 Excellent

Jisu

Liked: Cleanliness, property conditions & facilities
Well maintained hotel with spacious room. The view from my room was great, the facilities and kitchenette was good. A bit of walking distance from the main drag, which didn’t matter because every tourist attraction was far from each other in this city. Didn’t use breakfast, can’t comment.
Stayed 1 night in Aug 2022
Response from Cédric on 6 Sept 2022
Thank you for your feedback.Looking forward to welcoming you soon

10/10 Excellent

Sandra

Stayed 1 night in Jul 2022
Response from Cédric on 31 Jul 2022
Merci pour votre excellente note. Au plaisir de vous accueillir de nouveau à City'O.

10/10 Excellent

christopher

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Cédric on 5 Jul 2022
Merci pour votre note. Au plaisir de vous accueillir prochainement.

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 2 nights in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Possibility the worst hotel experience ever
We arrived later in the evening and informed the hotel of when we would arrive to which their response was “my shift ends 10 minutes before you arrive so there may not be anyone here”. They refused to wait for us despite 3 calls and discussions on our arrival time. The reception told us to call the number when we arrive and “hopefully” someone will be there. Upon arrival, all doors were locked and had to wait for another guest to come through to even get into the lobby. There was no one at reception. Upon calling the number provided for multiple hours we had to give up and find another place to stay. There were also other guests who had lost their room key and could not re-enter their rooms due to no staff working. Staff in every communication were rude and unaccommodating along with the hotel itself not being in a very nice area of town. I suggest steering clear of this hotel at all costs.
Stayed 2 nights in May 2022
Response from Cédric on 13 Jun 2022
Dear customer, After checking with the residence manager, there was a misunderstanding after 10/00 pm with our staff. In fact, check in time till 10:00 pm and after this time, we switch in night mode with a night auditor who is not always at the reception desk. We are sorry for the experience and we apologize again for your relocation. Best Regards

10/10 Excellent

Nee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort
Bad appart hotel pls avoid
Very unfriendly manager, language was a problem for us, since v don’t understand French, so had to take help from reception to call for cabs etc , but manager had an attitude. They gave my friend a bad room & when she wanted to change it , they said they were full , which they weren’t. Housekeeping cleaned the room once , but all the kitchen Utensils etc were left as it is in the sink , they didn’t even load it in dishwasher. Breakfast on 1st day was bad, boiled eggs were literally raw, & bad breakfast.
Stayed 8 nights in May 2022
Response from Cédric on 30 May 2022
Dear anonymous, We are sorry for your disappointment about your stay. In order to improve our facilities, we would like to know which client didn't enjoy his stay at our residence. We hope to welcome you in the future. Best Regards

6/10 Okay

Andrew

Stayed 3 nights in Apr 2022
Response from Cédric on 5 May 2022
Merci pour votre note. Il est dommage de ne pas avoir vos remarques afin d'améliorer nos services. Au plaisir de vous accueillir prochainement.

8/10 Good

Aziza

Stayed 3 nights in Feb 2022
Response from Cédric on 28 Feb 2022
Merci pour votre note. Au plaisir de vous accueillir prochainement.

8/10 Good

P G

Stayed 1 night in Feb 2022
Response from Cédric on 10 Feb 2022
Merci pour votre note. Au plaisir de vous accueillir de nouveau.

2/10 Terrible

Caroline

Stayed 3 nights in Dec 2021
Response from Adonis directeur City O Caen Centre on 25 Dec 2021
Chère madame Nofal, Nous vous remercions d'avoir pris le temps de laisser un commentaire. Nous regrettons qu'il ne reflète pas la majorité des avis sur notre établissement. Malheureusement nous n'offrons pas le café à l'accueil, et nos règles d'accès aux appartements sont aussi soumises à un mode de fonctionnement. Cependant nous espérons vous accueillir à nouveau dans des conditions d'accueil, de propreté et de confort équivalentes voire supérieure. Bien à vous!

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, in nice section of town along river walk and only 1/2 mile from train station.
Stayed 1 night in Oct 2021
Response from Cédric on 15 Oct 2021
Thank you for your comment. Looking forward to seeing you soon at Odacity Caen centre

10/10 Excellent

Cyril

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Cédric on 26 Jan 2024
Merci pour votre note maximale.Le personnel appréciera.Au plaisir de vous accueillir de nouveau à City'O.CordialementLa direction

10/10 Excellent

Pauline

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Cédric on 24 Jan 2024
Merci de votre note.Au plaisir de vous accueillir de nouveau à City'O.CordialementLa direction

10/10 Excellent

Jpierre

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Cédric on 18 Dec 2023
Merci pour votre note.Le personnel appréciera.Au plaisir de vous accueillir à City'O prochainement.CordialementLa direction

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023
Response from Cédric on 16 Dec 2023
Merci pour votre note.Au plaisir de vous accueillir de nouveau.CordialementLa direction

10/10 Excellent

Herve

Stayed 1 night in Dec 2023
Response from Cédric on 16 Dec 2023
Merci pour votre note.Au plaisir de vosus accueillir de nouveau à City'O.CordialementLa direction

8/10 Good

ISABELLE

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Cédric on 7 Dec 2023
Merci pour votre note.Nous espérons vous revoir très bientôt.CordialementLa direction

8/10 Good

Joel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Accueil sympathique de la réceptionniste très agréable qui a su bien me conseiller sur les options diner que l'hôtel proposait
Stayed 1 night in Nov 2023
Response from Cédric on 7 Dec 2023
Merci pour votre commentaire.Au plaisir de vous accueillir de nouveau à City'O.CordialementLa direction

10/10 Excellent

Martine

Business traveller
Liked: Cleanliness, room comfort
Bon séjour beaux studios
Stayed 1 night in Nov 2023
Response from Cédric on 13 Nov 2023
Merci de votre note.Au plaisir de vous accueillir de nouveau à City'O.CordialementLa direction

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Avons apprécié notre séjour de 6 nuits à Caen
Stayed 6 nights in Oct 2023
Response from Cédric on 26 Oct 2023
Merci de votre commentaire.Le personnel appréciera la note accordée à notre établissement Au plaisir de vous accueillir de nouveau à City'O.La direction

8/10 Good

Philippe

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Cédric on 11 Oct 2023
Merci pour votre note.Au plaisir de vous accueillir de nouveau à City'O.CordialementLa direction

10/10 Excellent

Birgit

Stayed 1 night in Oct 2023
Response from Cédric on 10 Oct 2023
Merci pour votre note.Au plaisir de vous accueillir de nouveau.CordialementLa direction

10/10 Excellent

Pierre

Liked: Cleanliness, room comfort
Une équipe au petits soins, un appartement calme et confortable, un quartier sympa sur le canal de l'Orne. Que demander de mieux !
Stayed 1 night in Oct 2023
Response from Cédric on 9 Oct 2023
Merci de votre commentaire.Le personnel appréciera vos remarques à leur égard.Au plaisir de vous accueillir de nouveau à City'O.La direction

10/10 Excellent

Gary

Liked: Cleanliness, room comfort
Very nice Hotel/Apartment. Excellent location, close to everything. A nice canal to walk along accross the street, parking if needed. For the money it's a great value.
Stayed 2 nights in Oct 2023
Response from Cédric on 4 Oct 2023
Thanks a lot for your review.We hope to welcome you again at City'O very soon.Best RegardsThe management

10/10 Excellent

Cathrin

Stayed 1 night in Sep 2023
Response from Cédric on 29 Sept 2023
Merci pour votre note.Au plaisir de vous accueillir de nouveau à City'O.CordialementLa direction

10/10 Excellent

Claude

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
manque de cintres
Stayed 2 nights in Sep 2023
Response from Cédric on 26 Sept 2023
BonjourMerci pour votre note.Au plaisir de vous accueillir de nouveau à City'O.CordialementLa direction

8/10 Good

Anne

Stayed 1 night in Sep 2023
Response from Cédric on 16 Oct 2023
Merci pour votre note.Au plaisir de vous accueillir de nouveau à City'O.CordialementLa direction

10/10 Excellent

Kaouther

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Cédric on 24 Sept 2023
Merci pour votre note.Au plaisir de vous accueillir de nouveau.CordialementLa direction

10/10 Excellent

Johann

Stayed 1 night in Sep 2023
Response from Cédric on 18 Sept 2023
Merci pour votre note.Au plaisir de vous accueillir de nouveau à City'O.CordialementLa direction