5 Bedroom Residence, Ocean view, Private pool | View from room
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Reviews of W Costa Rica - Reserva Conchal

5 out of 5
W Costa Rica - Reserva Conchal
Reserva Conchal, Cabo Velas, Guanacaste

Reviews

9.2

Wonderful

Rating 10 - Excellent. 158 out of 211 reviews" "
Rating 8 - Good. 26 out of 211 reviews" "
Rating 6 - Okay. 15 out of 211 reviews" "
Rating 4 - Poor. 8 out of 211 reviews" "
Rating 2 - Terrible. 4 out of 211 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and friendly staff. Highly reccomend the floating breakfast which includes a lot of options and can easily feed 4 people. The oceanview room was amazing and the grounds and beach area are clean and stunning!
Stayed 1 night in May 2024

10/10 Excellent

Sascha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The W is an absolutely beautiful property. The staff go above and beyond to make sure your every need is met while on your trip. The room was not only immaculate upon arrival but daily they made sure the room was spotless. The only downside is no entertainment in the evenings on property and not many dining options. We had to go to the Westin to eat dinner but not a big deal.
Stayed 5 nights in May 2024

10/10 Excellent

Richard, Brookline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just a beautiful property on one of the nicest beaches in the world. We loved the fact that the surrounding area is a nature preserve, and even the beach area felt unspoiled, even though the pool and a restaurant were 100 feet away. Very well planned and designed. This allowed for abundant wildlife around us - monkeys, parrots, etc.
Stayed 2 nights in Apr 2024

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very secluded. Very clean
Stayed 7 nights in Mar 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience! The people were so kind, helpful and professional. They made every experience feel effortless. The beach is exceptional - beautiful white sand wity warm ocean water (down the beach a little ways at the Westin the beach is composed of more small shells - although it’s all gorgeous). The food was very good with diversity in the menu. It was expensive but I was expecting it to be worse relatively given others reviews. Food was expensive everywhere. We were there in April and I will say it’s very dry, not tropical feeling but the grounds are beautiful. Would stay here again for sure.
Stayed 6 nights in Apr 2024

6/10 Okay

Mark Allen, Richmond Hill

Travelled with partner
I didn’t like the room layout, and I didn’t like the fact that we had to prearrange taxi service through the hotel - at a premium price.
Stayed 7 nights in Feb 2024

10/10 Excellent

Celia Liane Douek

Travelled with family
Beautiful luxury hotel. Excellent service and friendly staff. Highly recommend!
Stayed 7 nights in Feb 2024

8/10 Good

Ohad

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing team great vibes pura vida
Stayed 5 nights in Jan 2024
Response from W Costa Rica on 13 Feb 2024
We greatly appreciate your comments and we hope to see you again at our Resort.

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
5 star property, 2 star front desk/security
The property is 5 star - the service is not. Pros: -The Golf cart guys, including the one standing there arranging our rides were absolutely excellent, friendly, prompt - just perfect. -Housekeeping was excellent as well. -A birthday celebration was really over the top, however, we think it was a way of making up for the next category. Cons: -Let's start with the annoying 'security' at the entrance. Our daughter lives minutes from the property and came to visit daily via uber. We would always give the front desk the requested info and they would email it to security. 3 days in a row, the main guard claimed he didn't have the email and would refuse entry - it was asinine! Finally, the front desk told him to put her on the automatic list through the end of our 5 night stay. It was a nightmare! -There is only one restaurant for breakfast and when you go there, they seat you and automatically tell you that the server will bring your coffee etc and then help yourself with the buffet. What they don't mention is that the buffet costs $84 per couple and that you may prefer to order breakfast from a menu. -Upon checkin, they run your cc for $2500, no big deal. But what was a big deal was they ran it a second time for $1K when we only had $650 in charges. It took us hounding them once back in the states and 13 days to fix their screw up. There were several other issues - no room to expound. Never again!@
Stayed 5 nights in Jan 2024
Response from W Costa Rica on 13 Feb 2024
We greatly appreciate your comments, they help us improve our service and we apologize for the inconvenience caused during your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from W Costa Rica on 13 Feb 2024
We greatly appreciate your comments and we hope to see you again at our Resort.

10/10 Excellent

Seymour

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! But what really stands out were the staff. They were the absolute best! From the freindly welcome ambassadors to checkin, everyone was super helpful and freindly.
Stayed 5 nights in Jan 2024
Response from W Costa Rica on 13 Feb 2024
We greatly appreciate your comments and we hope to see you again at our Resort.

8/10 Good

Narine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and staff are very nice. Only down side was the food options. The food was just not that good. Also, I wish they utilized the beach more. They provide beach chairs upon request and drink/food service upon request. It would be very helpful if they had the beach chairs already set up with full service. The beach would be utilized more as its beautiful!!! Also, this hotel should provide live music/DJ passed the 9 pm. Everything seems to die down after 9. So if you are looking to stay up and have fun, this may not be the hotel for you as it’s more quiet and leisurely. Otherwise, the property and the rooms are beautiful.
Stayed 4 nights in Jan 2024
Response from W Costa Rica on 13 Feb 2024
We greatly appreciate your comments, they help us improve our service and we apologize for the inconvenience caused during your stay.

8/10 Good

Maryada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property grounds are excellent. Room size and lay out not good. Lobby is comfortable but not cozy. Dining options are limited and food is sub par with mostly american fare. The buildings are concrete and metal, do not give a cozy and comfortable feeling. Overall not a good value for the exorbitant rates they charge.
Stayed 2 nights in Jan 2024
Response from W Costa Rica on 13 Feb 2024
We greatly appreciate your comments, they help us improve our service and we apologize for the inconvenience caused during your stay.

10/10 Excellent

Nicolas Samuel

Stayed 4 nights in Dec 2023
Response from W Costa Rica on 13 Feb 2024
We greatly appreciate your comments and we hope to see you again at our Resort.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel on the beach.
We had a fantastic stay at the W. The rooms are huge and the bed was very comfortable but what makes it incredible is the staff they are so kind and helpful. Thanks in particular to Carlos at the bar and the cart driver who we can’t remember the name of but helped us to find a Fiesta!
Stayed 6 nights in Dec 2023

10/10 Excellent

Ashreyaa, Ozone Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is clean !!!! the food is amazing, and the staffs are so helpful. i had my food made each time without salt and no sugar in my drinks and every time it was made with no hesitation. i love this resort and would definitely revisit.
Stayed 7 nights in Dec 2023

2/10 Terrible

Amanpreet Singh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Nov 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing resort
Amazing hotel. Best resort I've stayed in anywhere. The rooms were amazing, the whole vibe of the place being indoor/outdoor was gorgeous, the staff were so kind and generous with their time, the beach was beautiful. We just had such an amazing stay. Would highly recommend. The hotel was really flawless.
Stayed 9 nights in Nov 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The W is a beautiful well maintained property. Our well appointed room had an unobstructed view of the ocean. The staff was wonderful and helpful. But, the ability to access the Reserve at Playa Conchal is maybe its best attribute. It's such an amaizing beach with just a few fellow guests there to enjoy it. We are already planning our return trip.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joshua

Liked: Staff & service, amenities, property conditions & facilities
Beautiful and peaceful
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the cost
Nice property, but not quite W quality. Food is okay, but way overpriced. Breakfast has poor protein options. Staff walked inside our room while we were there without knocking twice, which was actually quite terrifying. Love Costa Rica, but will stay elsewhere next time.
Stayed 1 night in Sep 2023

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pools and beaches
Stayed 4 nights in Aug 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent I will stay there again
Stayed 4 nights in Aug 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t know what was better the food at every restaurant, EVERY time or their extremely friendly staff! The staff was friendly, welcoming and knowledgeable from start to finish. Only issue is one of the bartenders at the living room seemed to take advantage of my tipsy side. Because when we checked out, I noticed he charged us for premium cocktails, though we asked for the all inclusive alcohol and cocktails. That’s not fair and a total scam!
Stayed 3 nights in Aug 2023

6/10 Okay

HYEONHUI

Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular beach and great people. Food is extra special as well. Wonderful place and a perfect stay.
Stayed 6 nights in Jul 2023

10/10 Excellent

Imani S

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful the staff are amazing and they do a great job at accommodating your needs and they go above and beyond to make your stay special. I spent my birthday here and the staff made me feel so welcome and so comfortable so safe, so loved and so celebrated/ appreciate it. I truly loved my time here and was sad to leave.Highly recommend staying here you won’t regret it.
Stayed 4 nights in Jun 2023

10/10 Excellent

Alessandra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful landscape and views! Tons of wildlife around a vast, clean and spacious property—would highly recommend!
Stayed 4 nights in Jun 2023

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best. Reserva Conchal is a beautiful area on Costa Rica's Golden Coast. The resort has unbelievable view of the ocean, beaches and mountains, where wildlife abounds. 2 large pools and a nice beach, all within a short walk. The sounds were wonderfully maintained and the staff could not have been more helpful meeting every request.
Stayed 6 nights in May 2023

10/10 Excellent

Kai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel and best staff ever!
Stayed 3 nights in May 2023

10/10 Excellent

Denise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi familia y yo quedamos súper encantados. Un servicio excelente de todo el personal, desde el greeting staff hasta la administración. La comida exquisita, sumamente limpio y un servicio excepcional. Gracias a Carlos, William, Randy, por hacer de nuestra estadía como en casa. Un servicio 10/10.
Stayed 3 nights in Apr 2023

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, higher end resort with one of best beaches in Costa Rica. The service was first rate! Food very good.
Stayed 5 nights in Apr 2023

10/10 Excellent

Chris P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, all were very friendly and attentive. I would have liked more dining options on the pro[erty and maybe more music by the pool area. WET area was more fun for the family. The beach area was great but maybe have more activities. The horse droppings not fun to navigate through so maybe a daily cleaning in that area.
Stayed 6 nights in Apr 2023

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely, staff was friendly and attentive, beach was not crowded at all and easy to arrange tours off site.
Stayed 5 nights in Mar 2023

10/10 Excellent

Indree

Stayed 2 nights in Mar 2023

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service
It was OK. I thought it was all-inclusive but it was not. There was only an option to include the breakfast. No more. It was a little boring, honestly. The Westing, its brother hotel has more options and amenities and we found cheaper fares on it.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
W Conchal
Great hotel overall. The location is spectacular and the proximity to the beach is a big plus. Having an adult pool is priceless and from the front desk to the servers at the restaurants, bars and by the pool are fenomenal. Great attention to detail all around.
Stayed 4 nights in Feb 2023

10/10 Excellent

Camille

Liked: Cleanliness, property conditions & facilities, room comfort
Luxurious Stay on CR’s Gold Coast
Beautiful property- swimmable soft sand beach- best in the area! Perfect pools & good food ( room for improvement in variety & style but good). Excellent friendly service.
Stayed 3 nights in Jan 2023

4/10 Poor

Jennifer Savannah

Stayed 3 nights in Jan 2023

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just WOW! Amazing views, gorgeous amenities and impeccable service! The most friendly and accommodating staff I have ever experienced at a resort.

10/10 Excellent

Liam Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly one of the best stays we've ever had. Staff was so nice & made our stay super relaxing & unforgettable. Also the food was always great!!!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel!
Beautiful hotel with fabulous white sand beach and exquisite pool areas. Very clean in the common areas and hotel rooms. Menus have mostly Costa Rican dishes with generous proportions. Bar service available on beach. Unfortunately they do have many locals trying to sell their wares on the beach. This is the same with most of the beach hotels in Costa Rica.
Stayed 3 nights in Dec 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Dec 2022

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort
The W Reserva Conchal is an outstanding resort! Amazing location, fabulous service, lovely rooms, friendly and helpful staff, great restaurants, beautiful beach and pools. Couldn't ask for more - highly recommend.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The place is amazing and the workers even more. Love that place
Stayed 2 nights in Sep 2022

10/10 Excellent

Silvia, Oxnard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but even greater staff! Everyone goes above and beyond to make your stay the best. The entire stay was amazing and made our trip one of our favorites.
Stayed 7 nights in Aug 2022