Indoor pool, outdoor pool

Reviews of Broadwater Resort

3.5 out of 5
Broadwater Resort
11 Holgate Road, Broadwater, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 246 out of 611 reviews" "
Rating 8 - Good. 253 out of 611 reviews" "
Rating 6 - Okay. 83 out of 611 reviews" "
Rating 4 - Poor. 21 out of 611 reviews" "
Rating 2 - Terrible. 8 out of 611 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities
Great location. All amenities on site or easy walk/drive away
Stayed 5 nights in Feb 2024
Response from Maria on 26 May 2024
Hi Allan, we strive to provide a comfortable and enjoyable stay for our guests, and your positive experience means a lot to us. We hope to welcome you back again soon! Warm regards,

8/10 Good

Nicole

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at tge Broadwater Resort. The gardens throughout the resort are beautiful. Kids loved the pools.
Stayed 7 nights in Jan 2024
Response from Maria on 26 May 2024
Thank you so much for your kind words. It warms our hearts to know that your kids had a wonderful time. We hope to welcome you all back again soon. Warm regards

10/10 Excellent

Brendan

Liked: Cleanliness, amenities, property conditions & facilities
Fresh towel service please
Stayed 3 nights in Jan 2024
Response from Maria on 26 May 2024
Thank you for your 5/5 review! We're thrilled that you enjoyed your stay at our resort. We appreciate your feedback on the towel service. We hope to welcome you back again soon. Warm regards.

8/10 Good

Erin

Travelled with family and small children
Liked: Cleanliness, amenities
Good family get away. Pools were the highlight and close to the beach. Cafe was terrible for breakfast but if there for drinks and pizzas it’s good. Tennis courts and close by shops were handy. Rooms were older but ok. Beds comfy and pretty quiet. Had a smelly bathroom in our 2brm tennis apartment.
Stayed 4 nights in Jan 2024
Response from Maria on 26 May 2024
Thank you for sharing your feedback and we're delighted the pools were a highlight. We've recently updated our breakfast menu with more choices and improved offerings, and we hope you'll give us another chance to impress you on your next visit. Warm regards

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big thanks to the Expedia team who got us in here when our original booking was double booked. The resort is great for families, close to everything in the area, even though the place was full there was minimal noise and the staff were amazing, we had a couple of small issues that they fixed straight away and the communication leading up to the booking was prompt and helpful.
Response from Maria on 26 May 2024
Thank you for your kind words and positive review! We're so glad you and your family enjoyed your stay and found the resort perfect for families, even at full capacity. We appreciate your praise for our amazing staff and quick response to any issues. We look forward to welcoming you back again soon. Warm regards.

6/10 Okay

Jonathan

Stayed 2 nights in Jan 2024
Response from Maria on 26 May 2024
Thank you for sharing your feedback. We appreciate your review and are always looking for ways to improve the guest experience. Warm regards

10/10 Excellent

David, Sorrento

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our Xmas stay at Broadwater Resort was fabulous. We were lucky to get a table for Xmas lunch on check-in (which we hadn't planned) and really enjoyed our table set for us, the food and entertainment. The two ladies did a splendid job organising the tables and lunch. Our ground floor villa was very good, albeit a bit noisy from chairs scraping a lot from the first floor villa. Parking was easy, and even though there were many people and children staying here over Xmas all were well behaved and considerate. We dined at Tonic by the Bay each evening we stayed and had great service and food. The beach is very close to the villa we stayed in.
Stayed 4 nights in Dec 2023
Response from Maria on 26 May 2024
Thank you for sharing your lovely experience! We're thrilled you had a fabulous Christmas at Broadwater Resort and enjoyed the festive lunch and entertainment. We hope to welcome you back again soon. Warm regards

8/10 Good

Jayson

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from Maria on 26 May 2024
An 8/10 rating is valuable feedback, and we're always looking for ways to improve. If you have any specific suggestions, please don't hesitate to share them with us. We hope to welcome you back again soon for an even better experience. Warm regards

8/10 Good

Carl

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Very Nice modern well appointed villa, Nice beds, friendly staff, great location, great pool. Beautiful gardens and well kept grounds. Great for kids. Nice small grocer 100m up the road. Few things could be better like: Charging for ice instead of having ice machines. Attached restaurant/bar doesn’t really do breakfast which is a major drawback for me, toasted sandwiches and an extremely limited menu in a resort isn’t appealing. This would be the only reason I wouldn’t come back - if you prefer to cook for yourself this place would be perfect, but starting the day having to go on a mission just for breakfast doesn’t make a good start to the day and when on holiday. Having a clothesline at the back of the room was great but very dirty and covered in lots of old spider webs.
Stayed 4 nights in Dec 2023
Response from Maria on 26 May 2024
We're delighted you enjoyed many aspects of the resort and our amenities. We're always looking for ways to improve, and your comments will help us in that effort. We hope l to welcome you back in the future. Warm regards,

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bush view from beach front 2 bed villa out door area was very peaceful. Overall relaxing vibe. Great service at Tonic
Stayed 2 nights in Dec 2023
Response from Maria on 26 May 2024
We're so glad to hear you enjoyed the peaceful view from your beachfront villa and the relaxing atmosphere. We'll be sure to pass along your kind words about the service at Tonic. We hope to welcome you back for another rejuvenating experience soon. Warm regards

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Maria on 26 May 2024
Thank you for the 5/5 rating. We hope to welcome you back again soon!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Maria on 26 May 2024
Wow, a 10/10 rating? That's amazing to hear! Thank you for choosing us and for sharing your perfect stay experience.

10/10 Excellent

Neboja

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with kids, really enjoyed all the facilities and the restraunt and being close to the beach and town. Last time i was here was 20 years ago and the memories i have from then topped it off doing it now with my own kids 😊
Stayed 4 nights in Dec 2023
Response from Maria on 26 May 2024
That's amazing to hear! We're thrilled that you had such a wonderful stay with your family and created new memories to cherish. We hope to welcome you and your family back again in the future for another unforgettable experience. Warm regards

8/10 Good

Salma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, spacious accommodations for family holidays.
Stayed 3 nights in Dec 2023
Response from Maria on 26 May 2024
Thank you for sharing your experience, and we hope to welcome you back again soon.

10/10 Excellent

Bryan

Stayed 3 nights in Nov 2023
Response from Maria on 26 May 2024
A perfect 10/10 rating! We couldn't be happier to hear that you had such an amazing stay. Warm regards

10/10 Excellent

JIN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, highly recommended. Great location, close to beach, town centre. Great facilities, pool, spa, etc. great staff and communications.
Stayed 2 nights in Nov 2023
Response from Maria on 26 May 2024
Thank you so much for your glowing recommendation. We look forward to welcoming you back again soon!

10/10 Excellent

Gary

Travelled with partner
Liked: Amenities
Paradise Without the crowds
Stayed 2 nights in Nov 2023
Response from Maria on 26 May 2024
We're delighted to hear that we provided you with a little slice of paradise without the crowds. We look forward to welcoming you back for another peaceful getaway soon. Warm regards

8/10 Good

MERYN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
central location, reasonably priced, option to be self-sufficient or catered for on site, helpful staff, private outdoor area.
Stayed 3 nights in Nov 2023
Response from Maria on 26 May 2024
It sounds like you made the most of everything we have to offer! We appreciate you taking the time to share your positive feedback, and we hope to welcome you back again soon. Warm regards.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Very loud and noisy
We stayed 2 nights (Friday and Saturday), our room was next to the function room. Both nights there was loud music until 11pm and on a function on Sunday morning from 6.30am with loud talking. The function room had open doors so it was music blasting right next to our window all night. We have a toddler and a baby who don't sleep through the night so it was very disappointing the front desk said they can't do anything.
Stayed 2 nights in Nov 2023
Response from Maria on 26 May 2024
We sincerely apologize for the noise disturbance you experienced during your stay. We take guest feedback seriously, and we'll be sure to address this issue with our team to prevent similar occurrences in the future. We value your feedback and hope you'll consider giving us another chance to provide a more peaceful and enjoyable experience.

8/10 Good

jaide

Liked: Property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Maria on 26 May 2024
We appreciate your feedback and hope to welcome you back again soon for a perfect 5/5 stay!

10/10 Excellent

Liam

Stayed 1 night in Oct 2023
Response from Maria on 26 May 2024
Wow, we're thrilled to receive a 5/5 rating. We look forward to welcoming you back again soon for another 5-star experience! Warm regards

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant had poor dinner choice and a terrible breakfast menu
Stayed 2 nights in Oct 2023
Response from Maria on 26 May 2024
We apologise that your experience with our restaurant fell short of your expectations. We've recently revamped our breakfast menu to offer a wider variety of delicious choices, and we hope you'll consider giving us another chance to impress you on your next visit. Warm regards

10/10 Excellent

Tara

Stayed 3 nights in Sep 2023
Response from Maria on 26 May 2024
We're thrilled to receive a 5/5 rating. It means the world to us that you had a great experience at our resort. We hope to welcome you again for another enjoyable experience.

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Uncomfortable lounge
Stayed 3 nights in Sep 2023
Response from Maria on 26 May 2024
We're thrilled you had a perfect 5-star stay with us. We value your feedback and are always looking for ways to improve our guest experience. We'll be sure to take your comments into consideration as we make improvements to our facilities. Warm regards.

8/10 Good

Lori

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We arrived after 6, but all instructions were in the lock box with the key. The room was ready with heating on when we arrived, which was fabulous. Kids loved the indoor heated pool, the beds were comfy, the room was clean and staff very friendly. We only stayed one night, so didn't try the restaurant. Definitely will stay again.
Stayed 1 night in Jul 2023
Response from Maria on 26 May 2024
We're thrilled to hear that you had such a positive experience and that the self-check-in process was smooth. We hope to welcome you back for a longer stay next time so you can enjoy our restaurant as well. Warm regards.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay overall. The Broadwater went above and beyond to make sure our stay was fabulous. Will visit again for sure!
Stayed 2 nights in Jun 2023
Response from Maria on 26 May 2024
We're thrilled to hear that you had a fabulous stay with us . We truly appreciate your kind words and look forward to welcoming you back again soon!

10/10 Excellent

Boon Yao, Melbourne

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The environment was pleasant and comfortable
Stayed 1 night in May 2023
Response from Maria on 26 May 2024
We're so glad you enjoyed your stay with the perfect 5-star rating. We look forward to welcoming you back again soon!

2/10 Terrible

Verified traveller

Business traveller
Check the rating
Considering I was only there for one night, the rooms was clean and basic that was ok. But when the unit was closed up for the night , smell from the bathroom drains was discusting. I had to open the door for fresh air. The review siad there was two restaurants ( just what I look for after a long day traveling) but they were closed and only serverd pizza that night> Ok i can deal with that. But when you are served a pizza with low quality ingredents and you have on other options ( not good).
Stayed 1 night in Apr 2023
Response from Maria on 26 May 2024
Thank you for your feedback. We're glad you found the room clean. We apologise for the odour issue and the limited dining options during your stay. Your comments are valuable, and we'll work to improve. We hope to welcome you back for a better experience.

10/10 Excellent

Kylie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the great location and large clean villa with everything we needed. The kids loved swimming in both the outdoor and indoor pools as well!
Stayed 3 nights in Apr 2023
Response from Maria on 26 May 2024
We're delighted that the kids had a blast in both the indoor and outdoor pools. The perfect location is just the cherry on top. We hope to welcome you back again soon for another wonderful stay. Warm regards

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained Villas. Very comfortable had everything you needed. The staff were very welcoming.
Stayed 4 nights in Mar 2023
Response from Maria on 26 May 2024
We're so happy to hear that you enjoy all of our amenities. We pride ourselves on providing a welcoming atmosphere, and we're delighted that our staff made you feel right at home. We wish to welcome you back again soon for another wonderful stay.

10/10 Excellent

Glen

Stayed 2 nights in Mar 2023
Response from Maria on 26 May 2024
Thank you for the perfect perfect 5-star rating.

10/10 Excellent

magdy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place, close to the beach. Only 6 km from center of Busselton town. There is a small shopping complex 3 minted walk.
Stayed 2 nights in Feb 2023
Response from Maria on 26 May 2024
It sounds like you love our resort for your getaway! We hope you'll consider staying with us again on your next visit to Busselton.

10/10 Excellent

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Maria on 26 May 2024
Thank you for your review and we look forward to welcoming you back again soon for another 5-star experience!

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Maria on 26 May 2024
We're thrilled to hear that you had such a positive experience 5/5.

8/10 Good

Chris

Travelled with family and small children
Liked: Cleanliness, amenities
Great location and the rooms were relatively comfortable, but our room may have the worst shower I’ve ever been in, the bathroom definitely needs updating. You can often hear a lot of what you’d neighbours do, especially the stairs. The facilities are good and the restaurant is nice.
Stayed 6 nights in Jan 2023
Response from Maria on 26 May 2024
We're delighted that you enjoyed our facilities and restaurant, and we hope to welcome you back in the future for an even better experience.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Excellent staff & facilities
Stayed 4 nights in Jan 2023
Response from Maria on 26 May 2024
We're thrilled to hear that you highly recommend our resort! We truly appreciate your kind words about our staff and facilities. we look forward to welcoming you back again soon!

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. Staff are friendly and helpful. The units were spacious and very clean and central to everything. We will stay again,
Stayed 4 nights in Jan 2023
Response from Maria on 26 May 2024
It's wonderful to know that the check-in process was seamless and that the staff went above and beyond to assist you. Looking forward to welcoming you back for another great stay.

10/10 Excellent

Kylie

Stayed 2 nights in Jan 2023
Response from Maria on 26 May 2024
We're thrilled you had a perfect 5-star stay with us.

6/10 Okay

Melainie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Spacious rooms, however the cleanliness of the property could have been better. Paying over $650 per night for a room that has spiderwebs on every corner. More attention to cleaning in the toilet and bathroom, especially in the corners. Also moving the beds and vacuuming underneath as they are filthy underneath them. We tried to push two beds together to make a larger bed and after seeing underneath, decided against it 😬
Response from Maria on 26 May 2024
We take pride in maintaining high standards of cleanliness, and we apologise that we fell short during your stay. We'll address this immediately with our housekeeping team to ensure a thorough cleaning of all rooms, including hard-to-reach areas.We appreciate you bringing this to our attention and hope you'll give us another chance to provide you with the exceptional experience you deserve. Warm regards.

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service
Great resort has everything you need. Pool / beach all a short walk. Restaurant great and often has live music. Fre-Jac a French pattiesry van comes each day with great treats for breakfast.
Response from Maria on 26 May 2024
Thanks for sharing your wonderful experience. We're thrilled to have exceeded your expectations and we hope to welcome you back for another memorable stay!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort, very family friendly. Kids loved the pool.
Response from Maria on 26 May 2024
We're thrilled to hear that you had a fantastic time at our resort. We hope to welcome you all back for more memorable experiences in the future!

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit far from Busselton Jetty. You will need a car or rely on taxis to get around.
Stayed 5 nights in Nov 2022

8/10 Good

Gaylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely resort. well designed. heated pool was too cool to use when we were there.
Stayed 3 nights in Nov 2022

8/10 Good

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really relaxing place to stay and loved the short stroll to the beach
Stayed 3 nights in Nov 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Maria on 26 May 2024
Thank you for the 5/5 review.

8/10 Good

Anna

Travelled with family
Liked: Staff & service
Clean and comfortable room. Fully equipped unit. The beach is private and very beautiful view.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was a great find
Stayed 1 night in Oct 2022

8/10 Good

Paul

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly resort
Stayed 3 nights in Oct 2022

8/10 Good

Seyedamirmohammad, na

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for a family stay.
Stayed 3 nights in Sep 2022

6/10 Okay

Joanne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The 2 main pools were being repaired, so it was not a very pleasant visual. We booked it very last minute, and I feel that $250 a night rate was a lot considering the amount of works underway.
Stayed 1 night in Sep 2022