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Reviews of Lodge on the River

2 out of 5
Lodge on the River
1717 Highway 95, Bullhead City, AZ

Reviews

5.8
Rating 10 - Excellent. 250 out of 1009 reviews" "
Rating 8 - Good. 142 out of 1009 reviews" "
Rating 6 - Okay. 142 out of 1009 reviews" "
Rating 4 - Poor. 125 out of 1009 reviews" "
Rating 2 - Terrible. 350 out of 1009 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service
No Pool No Breakfast No Touwels Dirty Room . No More !
Stayed 1 night in May 2024

6/10 Okay

Jack

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Always try and stay here when working a s I dont have crazy needs but last time arrived at 7:30 pm room assignex already in use. Quickly assigned a new room but room not ready yet need 30 minutes.
Stayed 2 nights in May 2024

10/10 Excellent

Stuart

You get a lot for your money here, yes it’s budget, but the rooms are incredibly well taken care of by a dedicated staff who are available any time of night and day and genuinely try to help. The owner should be proud of her people.
Stayed 11 nights in May 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for room. Showed up at 8:00PM, was told no rooms were ready, come back in an hour and a half. Came back at 10:00PM, doors were locked with a note on the window that no more guests would be checked in the entire weekend. Had to book another room 30 minutes away and fight Expedia for the refund. Hotel refuses to answer phone. Expedia won't give a refund. AVOID AT ALL COSTS!!!
Stayed 2 nights in May 2024

2/10 Terrible

Kay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not ready for hours and hours, new staff, tv had no remote, no tv until second night then WiFi wouldn’t work. Pool broken. Continental breakfast unavailable. Staff apologetic and saying were quitting.
Stayed 2 nights in May 2024

2/10 Terrible

April

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Let us check in early and stay late. The people staying there were slobs leaving trash everywhere. Pool wasn’t taken care of. Only one channel on the tv
Stayed 2 nights in May 2024

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Ana Espinoza

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again will I ever book here had the worst experience yesterday booked ahead of time and tried to check in at 3 and was told to wait to them not having rooms employees were doing the best they can being short staff the owner needs to do better with them and realize how hard they work alone I had to be told to find another place by 10 pm due to them not having rooms no linen and staff
Stayed 1 night in May 2024

2/10 Terrible

Ramiro

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was at 3 pm got checked in at 4 pm. Very unsatisfied will not recommend it to no one
Stayed 1 night in May 2024

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never got our room she said she was short staffed and couldn't have a room clean for another 6 hours so she cancelled our reservation and we did not get our money back! We drove almost 2 hours for nothing
Stayed 1 night in May 2024

2/10 Terrible

Scott, Grapeview

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Arrived at about 10:00 PM and was told the room was ready but they didn't have any towels. Person working the front desk said there's a load in the dryer and they'll be ready in 40 minutes. Came back 40 minutes later and was told there was some problem and there were still no towels available. Agreed to come back the following morning. Came back at 7:00 AM and the office was closed with a sign on the door instructing to call a phone number for assistance. I didn't have any more time to mess with such a simple thing. I will contact Expedia and demand a refund.
Stayed 1 night in May 2024

2/10 Terrible

Scott, Grapeview

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Hotel did not honor reservation. Showed up at 12:30 AM and there was a sign on the office door indicating guests should contact their booking company for a refund. I stayed at the hotel the prior night and was assured there wouldn't be a problem if I arrived at 1:00 AM. There was another couple who were locked out of their room and they couldn't get any help from the hotel staff either.
Stayed 1 night in May 2024

2/10 Terrible

Rosa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up at 1 am and office was closed and a housekeeper let us know that nobody has been in the office in DAYS and there was no way for us to get our room key! No phone number to call nothing.
Stayed 1 night in May 2024

2/10 Terrible

Valeria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled me last min. Sooo not fair. I came al the way from Van Nuys Ca
Stayed 1 night in May 2024

2/10 Terrible

Stephen

Disliked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Amy

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived there were about 5 people waiting in line. All staff were new, wifi down all day, no tv unless you log into your own account, no towels or washcloths in the room. They gave us a room that they had already assigned to someone else. So I had to go back and get a different room. Took an hour and a half to get into the room. Dead bugs all over the sink. People in the waiting room were talking about their rooms were filthy, ordered the fridge for the addition charge and the staff couldn't find one. One person had a reservation and they had no room for him. The copy machine was broken which delayed everyone's registration.
Stayed 1 night in May 2024

2/10 Terrible

Rochelle

Travelled with group
Disliked: Staff & service, property conditions & facilities
No we went to check in and they would not answer the door the lights were on they wouldn't answer the phone so now we're trying to get a refund
Stayed 1 night in May 2024

10/10 Excellent

John J

Liked: Cleanliness, staff & service, property conditions & facilities
The people who work front desk are wonderful. Even when it is busy they stay calm and never show that they are mad. Very friendly. It's nice and quiet here.
Stayed 2 nights in May 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Value was great clean up to date rooms
Stayed 1 night in May 2024

2/10 Terrible

Nancy

When I booked my hotel The pool looked very beautiful!! But when I got there it looked like a swamp Very unhappy
Stayed 2 nights in May 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly property is clean and very peaceful
Stayed 1 night in May 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We were disappointed about the pool we were not able to swim for to the pool being under maintenance the whole time we were there
Stayed 1 night in May 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Staff & service
We were disappointed about the swimming pool for to being under maintenance the whole time we were there so we were not able to go swimming at all the breakfast was not what was expected but it was good none the less the staff was really great & helpful
Stayed 2 nights in Apr 2024

8/10 Good

Julee

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The tv didnt work. They said they would bring us one that worked but did not.
Stayed 1 night in May 2024

4/10 Poor

Jennifer, Phoenix

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property has gone downhill so badly since we were there last. The room was fine. Linens and towels were clean. Room was in acceptable condition. But the rest was a sh@t show. While checking in the woman behind The counter acted like we were wasting her time by showing up to check in. When the phone rang and she answered it, she was rolling her eyes and making faces at the person on the phone, then she would hang up and talk crap about the caller to the customers in line . When I called prior to travel, they told us no pets w/o a big UNREFUNDABLE cleaning deposit, but there were dogs everywhere and cat hair in my sister’s bed when she checked in. Our TV wasn’t hooked up when we checked in. Turned out to not be the correct TV/remote combo and we had to have maintenance take it and bring us another one. There was no fridge in our room for our medication. Apparently you have to “rent” one for $5 more per day, IF one is available. The pool was a slimy disgusting cesspool. There were tweakers everywhere, hanging out in the parking lot at all hours. There was trash and clothing and luggage strewn about the premesis. It was completely unsafe for anybody to go from room to room alone. We recommended this hotel to our out of state family based on our last stay, and were completely embarrassed by the cr@aphole it turned out to be. We got three rooms to attend an event in Laughlin. A bloodcurdling scream woke me out of a dead sleep in the middle of the night. Ridiculous!
Stayed 2 nights in May 2024

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here when in town 6 times a year. Friendly staff, good a/c. Basic no frills at a good price.
Stayed 1 night in May 2024

6/10 Okay

Pascual

Travelled with partner
Liked: Amenities
Walking distance to shopping areas, To much noise in parking areas and neighborhood
Stayed 2 nights in Mar 2024

6/10 Okay

Nancy

Travelled with partner
Liked: Amenities
Disliked: Staff & service
There were no trash cans in the room at all. There was one towel, wash cloth, and one hand towel. I went to the office to get another set (there were two of us). The one woman in the office acted like it was a cardinal sin to ask for another set. She asked me if there was makeup remover towelettes that I could use instead. I told her we use wash cloths to wash our bodies. She said that she’d have to get them from the storage room and it would be a little while. The guy that was in there was more hospitable. He offered to bring them to my room. I never did get a trash can though.
Stayed 2 nights in Apr 2024

6/10 Okay

Scott

The property is conveniently located and could was by the river. Nice view of the river if you had a pool room (one that backed up to the pool). The room was average but didn't expect too much because the room was fairly inexpensive. Furnishings in the room needed to be updated--although I talked to the front desk who said management is slowly doing a refurb on all the rooms. All in all it was a decent place to stay. I would stay there again.
Stayed 2 nights in Apr 2024

6/10 Okay

Randy

Travelled with partner
Liked: Staff & service, amenities
When we arrived, there were two people waiting for rooms ahead of us. The person behind the counter did not know what rooms were cleaned and what rooms weren't. We waited 3 hours to get our room. We were given a room that wasn't clean which we said was fine as we were tired and ready to get to sleep. We were given bedding and towels and then made up the bed and also wiped down the toilet and counters. The next day, we asked to be moved to another room and it was great. The staff was wonderful and tried their best to take care of us but the first night was about the worst hotel experience we have had.
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephinie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner is very nice and friendly so is her staff, the view is amazing. Been staying here for a year once a month mostly, they been doing upgrades.
Stayed 2 nights in Apr 2024
Response from Christina on 25 Apr 2024
Thank you Stephanie for your wonderful comments. We hope to see you back soon.

2/10 Terrible

Stephanie

Disliked: Cleanliness, property conditions & facilities
It was very dirty!
Stayed 1 night in Apr 2024
Response from Christina on 25 Apr 2024
I apologize for your experience during your stay with us. We are striving to do much better and hope that you will come back to see our improvements.

2/10 Terrible

JUAN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the pool was dirty and put of service the room was very old and there wasn't toilet paper and the towels smelled like cigarettes and the coffee maker didn't work
Stayed 2 nights in Apr 2024
Response from Christina on 25 Apr 2024
I am sorry to hear about these issues. We are aiming for excellence and hope that you will come back in the future to see our improvements.

10/10 Excellent

Timothy

Business traveller
Needs some updates on the furniture.
Stayed 3 nights in Apr 2024
Response from Christina on 25 Apr 2024
Thank you for your feedback.

2/10 Terrible

Melinda

Travelled with pets, Travelled with partner
Disliked: Amenities
When we arrived there was a very nice older lady who was working by herself. She wasn’t sure which rooms were clean. She couldn’t walk very well and had to drive her car down to check the rooms to see which ones were available. Twice. Zero help and apparently the computer went down. To no fault of her we made our own bed and brought down towels. The room smells like cat pee. I give her a 10 for her effort and shame on the owner and/or manager who left her by herself.
Stayed 1 night in Apr 2024

2/10 Terrible

taro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience! Cant checking out till 9am. Lost my time
Stayed 1 night in Apr 2024

6/10 Okay

Carlos

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast it states it’s not a true breakfast not even the continental breakfast it stated was not served. The front desk clerk stated that the food danishes order was delayed. Disappointed only had coffee. Thank God.
Stayed 1 night in Apr 2024

2/10 Terrible

Jorge

I booked a suite but the tv didn’t work they have no staff to help and the lady in the front doesn’t want to move or do anything there was a suite next door with a tv and a fridge I needed and she didn’t bother to check staff is extremely lazy I’ll never stay here again!
Stayed 1 night in Apr 2024

2/10 Terrible

johnny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay there. I was called the night of my check in date at 9:15PM and was told computers were not working and I could not check in
Stayed 2 nights in Mar 2024

6/10 Okay

Jon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Just an average place to stay. Great price, but no extras. No refridgerator and had to have a television brought to the room.
Stayed 1 night in Mar 2024

2/10 Terrible

Fredy

Stayed 3 nights in Mar 2024

8/10 Good

nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay here again, nice inexpensive quiet and clean place to stay. All the staff go above and beyond to make the stay pleasant.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were extremely clean very comfortable slept very very good checking in at the front desk with the ladies was a very good experience they are kind and very considerate very pleasant professionals
Stayed 1 night in Mar 2024

10/10 Excellent

Mia

Stayed 1 night in Mar 2024

2/10 Terrible

Zachary

Stayed 1 night in Mar 2024

10/10 Excellent

STEVEN

.
Stayed 1 night in Mar 2024

2/10 Terrible

mike

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very very dirty. The first room we checked into had broken glass and ramen on the floor so we asked for another room and we got a bigger room and at first it looks very nice but as we were walking, a man pulled out a gun pointed it at a group of other men who were touching his motorcycle which has every right to pull a gun, but back to the room once you get in the room, we noticed the sheets haven’t been changed the shower has dry dirty water from when the maids dump the bucket of floor water, the toilet had pee on the toilet seat, hair on the pillowcases and the light fixture has probably 200 dead bugs inside of it and it’s the main light so you can’t help but see the dead carcasses, a hooker that works out of her room on the bottom floor, there’s also local drug dealers that come here. If you ever need any drugs, I recommend coming here for that he’s the man with LA Dodgers tattoo he works out of the back of his expedition. I’m sure he’s got everything. The nights here. People everywhere. Yelling from across the parking lot to each other
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The housekeeping staff is amazing.
Stayed 5 nights in Mar 2024

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service
Clean, quiet,near restaurant, but had to ask for table and chair no fridge till requested.
Stayed 8 nights in Feb 2024