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Reviews of Wyndham Garden Buffalo Downtown

3 out of 5
Wyndham Garden Buffalo Downtown
125 High St, Buffalo, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 637 out of 1008 reviews" "
Rating 8 - Good. 241 out of 1008 reviews" "
Rating 6 - Okay. 58 out of 1008 reviews" "
Rating 4 - Poor. 36 out of 1008 reviews" "
Rating 2 - Terrible. 36 out of 1008 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Needs better parking
Stayed 1 night in May 2024

10/10 Excellent

Wenling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jean on 25 May 2024
Wenling, Thank you for the great score. I am very happy you enjoyed your stay

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provided shuttle service to restaurants downtown which was excellent as my husband was really tired from our long drive to Buffalo
Stayed 2 nights in May 2024
Response from Jean on 22 May 2024
Caroline, Thank you so much for the great score and kind words. I am very happy you enjoyed our services.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jean on 22 May 2024
Katherine,Thank you so much for the great score! I am very happy you enjoyed your stay.

10/10 Excellent

Lester E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet parking worked well.
Stayed 2 nights in May 2024
Response from Jean on 20 May 2024
Lester, Thank you so much for the great score.

2/10 Terrible

Seth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in Room 208 from 5/16-5/18. Hot water handle to sink faucet was detached and unusable - looked like someone was working on it and never finished it. Stopper from sink was dislodged. Stopper from bath tub dislodged as if they had been unclogging the tub. Door to room did not shut all the way without excessive force - had to pull or push hard to open it; our key cards did not initially work when we got there but the front desk was kind and Quickly fixed the issue. Would not recommend this hotel as the parking situation was a burden (must use valet or garage that is associated with hospital across the street) and our bathroom was apparently under (unfinished) work while staying there.
Stayed 2 nights in May 2024
Response from Jean on 20 May 2024
Seth, I am so sorry you had issues with your room. We could have at any time moved you to a room with no issues. The communication fell off by our maintenance and housekeeping departments and I am sorry it affected you. I had no idea this room had the issues you mentioned. I spoke with the front office manager and she indicated she didn't speak to anyone about the issues.I have reached out to expedia to credit your room for your stay. They will reach out to you regarding this. I am very sorry.

2/10 Terrible

Deborah, Rochester

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was excited to stay here, as I saw a bunch of positive reviews, but when I arrived I was told the "computers are down" and there was no way to get a room. I had my confirmation number and I had already paid, but that didn't make any difference. They refused to give me a room I had to scramble to find another hotel after working/traveling all day. Then I couldn't get a refund as Expedia "couldn't get a hold of" this property. Done and Done! Next time I am booking directly. Not worth saving a few bucks!
Stayed 1 night in May 2024
Response from Jean on 21 May 2024
Deborah, Wyndham worldwide computer system was down for hours. The reservation never came through our system. The hotel reached out to Expedia to tell them we never billed you or Expedia. We could not give you something we never received to this day.I am sorry you were affected by the computer outage. We did the best we could under these extreme circumstance.

4/10 Poor

raymond

Travelled with group
Liked: Staff & service
The computer system was down when we arrived. When we came back after dinner it took a good 10 minutes to check us in; it seemed like the clerk was copying data from one system to another.
Stayed 1 night in May 2024
Response from Wyndham Manager on 16 May 2024
Thank you for your feedback Ray. Yes, unfortunately, Wyndham had an issue that affected all hotels worldwide which took a couple of hours to resolve. Unfortunately this was out of our control and our associates tried to accommodate our guests the best they could with the resources they had at the time it was happening. Thank you for your patience and understanding.

8/10 Good

Matthew

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Not in a great area. If not for the hospital I would say the area is rather bad section of Buffalo
Stayed 1 night in Mar 2024
Response from Jean on 15 May 2024
Mathew, Thank you for your feedback. The hotel is located on the medical campus of downtown Buffalo. We are a quick 2 minute car ride or 10 minute walk to Allentown which has tons of restaurants, pubs, coffee shops and shops to explore. I am sorry you did not like our location.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the cleanness of the room staff was friendly and knew all the good spot to go i will be back in August sumtime with the kids to visit Niagara falls
Stayed 2 nights in May 2024
Response from Jean on 13 May 2024
George, I am very happy you enjoyed our services. We look forward to seeing you again!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great, room large and clean. Appreciated the free breakfast but hot items (in particular the omelette a) were frozen packaged and stone cold. Otherwise recommend highly
Stayed 1 night in May 2024
Response from Jean on 13 May 2024
Scott, Thank you for taking the time to share your experience at the Wyndham Garden. I am very happy you enjoyed your accommodations. I will inquire as to what happened with the breakfast? Very sorry about this incident.

10/10 Excellent

Trina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated decor and friendly staff.
Stayed 1 night in May 2024
Response from Jean on 13 May 2024
Trina, Thank you so much for the kind words. I am very happy you enjoyed our services.

10/10 Excellent

Allegra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Nice clean room. Convenient location
Stayed 1 night in May 2024
Response from Jean on 10 May 2024
Allegra, Thank you so much for the kind words. I am very happy you enjoyed your stay!

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re like me, this is why you SHOULDNT stay at this hotel. No parking. They charged you $20 a day for someone to park a couple blocks away. Valet guy yells at me, “you the one who left it in the middle of lane?” and of course it’s, yes, now do your job. The towels had hair spiders in them, the towel hook fell off the wall when I attempted to use it, the pillows were flat, etc. Just terrible. The only reason to stay there is if your family is at one of the hospital surrounding this hotel. Otherwise, avoid at all costs.
Stayed 7 nights in Apr 2024
Response from Jean on 8 May 2024
Thomas, I am very sorry you were unhappy with your accommodations. We would have been more than happy to rectify the problems while you were with us. I have investigated the employees you encountered when you arrived and will handle the situation internally.

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was very attentive. We checked in online and as soon as we walked in the very kind young lady at the desk immediately greeted us. Knew who we were from my ID that I uploaded for check in, remembered my name as well and never missed a beat. She also offered all of the information we needed without us even having to ask. Check in and out is very quick and efficient and they seemed to have at least two people there at all times. They were all very prompt and courteous. The room was pleasant and clean. We had a standard King room. The room was decent size, the bathroom in that room was small but sufficient. The bed was very comfortable and plenty of very comfortable pillows as well. The complimentary breakfast was decent and the coffee was good. I would definitely stay here again. If you do go for an even as we did their shuttle does fill quickly so we chose to Uber to and from and had no problem there as well. The hotel offers parking on your own or valet. The valet is definitely the better value if you plane to come and go often.
Stayed 1 night in May 2024
Response from Jean on 7 May 2024
Toni, Thank you so much for taking the time to share your experience at the Wyndham Garden. I am so very happy you enjoyed our services. I gave Morgan a copy of your review! She is very happy. We look forward to seeing you again.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, extremely helpful.
Stayed 2 nights in May 2024
Response from Jean on 6 May 2024
Robin, Thank you so much for the kind words regarding the staff. I am very happy you enjoyed your stay.

10/10 Excellent

Madonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel very clean very friendly
Stayed 1 night in May 2024
Response from Jean on 6 May 2024
Madonna, Thank you so much for the great score and feedback. I am very happy you enjoyed your stay.

10/10 Excellent

Debbi

Travelled with partner
Room was great. Smelled great. Large fridge in the room. Valet parking was great. Staff was extremely friendly and helpful. Free breakfast wasn’t to our liking but everything else was amazing.
Stayed 1 night in May 2024
Response from Jean on 6 May 2024
Debbi, Thank you so much for the great score and kind words. I am very happy you enjoyed your accommodations.I'm sorry you did not like our complimentary breakfast offerings. We appreciate your business.

8/10 Good

Katrina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful.
Stayed 2 nights in May 2024
Response from Jean on 4 May 2024
Katrina, Thank you for the kind words regarding the staff. We appreciate your business.

6/10 Okay

Jason

Stayed 1 night in Apr 2024
Response from Jean on 24 May 2024
Jason, I am sorry you were less than satisfied with your stay. We do appreciate your business.

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2024
Response from Jean on 20 May 2024
Jeffrey, Thank you so much for the great score. We appreciate your business.

8/10 Good

Donna

Stayed 3 nights in Apr 2024
Response from Jean on 20 May 2024
Donna, Thank you for your business. I am sorry you were less than satisfied with your stay.

6/10 Okay

Sarit

Stayed 1 night in Feb 2024
Response from Jean on 30 Apr 2024
Sarit, Thank you for you business. I am very sorry you were less than satisfied with your stay.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jean on 24 Apr 2024
Cathy, Thank you so much for the great score. I am very happy you enjoyed your stay.

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024
Response from Jean on 13 May 2024
Michael, Thank you so much for the high score. I am happy you enjoyed your stay!

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Jean on 13 May 2024
Christopher,Thank you so much for the high score. I am happy you enjoyed your stay!

10/10 Excellent

Braeden

Stayed 1 night in Apr 2024
Response from Jean on 13 May 2024
Braeden,Thank you so much for the high score. I am happy you enjoyed your stay!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet & clean hotel, friendly staff, valet parking with our booking, free breakfast with some hot selections, close to downtown activities, and they provide free shuttle for drop off and pick up which was excellent! The room was great,fairly updated. Has microwave, mini fridge, coffee maker. Also the bathroom provide on the wall soap, shampoo, conditioner, body wash, & body lotion. I would recommend this hotel its was great !
Stayed 1 night in Apr 2024
Response from Wyndham Manager on 16 Apr 2024
Thank you David for the wonderful and positive feedback. Your business is greatly appreciated, thank you for staying with us!

4/10 Poor

Andrea

Stayed 1 night in Apr 2024
Response from Wyndham Manager on 16 Apr 2024
Thank you Andrea for staying with us.

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made it easy with on line check in, valet parking and easy convenient check out. Would stay there again.
Stayed 1 night in Apr 2024
Response from Jean on 15 Apr 2024
Stefanie,Thank you so much for the great score. I am very happy you enjoyed your stay. We appreciate the kind words. Look forward to seeing you again.

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the middle of a mostly medical facility area. Not a lot of walkable things nearby, but did not matter to us as it was one of the more reasonably priced hotels and had good reviews. I will say that the shining star of this hotel is the staff. Every single person we dealt with, from the valets to the front desk, to breakfast staff to housekeeping was very pleasant and helpful! Would recommend this hotel based on the staff alone!
Stayed 2 nights in Apr 2024
Response from Jean on 15 Apr 2024
Kristen,Thank you so much for the great score. We appreciate the kind words regarding the staff!I am very happy you enjoyed your stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
My som left a stuffed animal and housekeeping staff went above and beyond to find it for us.
Stayed 1 night in Apr 2024
Response from Jean on 15 Apr 2024
William,I am very happy to hear that your sons stuffed animal was located and returned safely. Thank you for your business.

8/10 Good

Amberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jean on 15 Apr 2024
Amberly, Thank you for responding to this survey. We appreciate your business.

10/10 Excellent

Steven D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the medical centers and a short walk to great eateries.
Stayed 5 nights in Apr 2024
Response from Jean on 15 Apr 2024
Steven D,Thank you so much for the great score and feedback. We are very happy you enjoyed your stay.

8/10 Good

Jatesha P

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The corner of my room had peeling walls and the shower had no soap. Someone put water in the bottle instead of replacing the body wash.
Stayed 1 night in Apr 2024
Response from Jean on 12 Apr 2024
Jatesha, Thank you for the feedback. The amenities in our guest bathrooms cannot be tampered with. We can only replace the items with a new bottle. I will forward your comments to the housekeeping manager for review. Thank you for your business.

8/10 Good

Jenna

Travelled with family
Liked: Amenities, property conditions & facilities
Close proximity to hospital. Good service at front desk.
Stayed 1 night in Apr 2024
Response from Jean on 12 Apr 2024
Jenna, Thank you for the great comments! I am happy you enjoyed our services!

8/10 Good

Gwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the surrounding area not so much; very isolated, nothing to do and if you're a walker, you might walk into some residential area that looks rough (and nobody around).
Stayed 3 nights in Apr 2024
Response from Jean on 12 Apr 2024
Gwen, Thank you for the feedback. The hotel is located a short distance to Allentown. Great window shopping and very populated. We do having walking maps of the area also. I am sorry you were not informed of this from the hotel during your stay. We appreciate your business.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grab & go breakfast was appreciated & better than i expected. My room was clean. The staff was super helpful!
Stayed 2 nights in Apr 2024
Response from Jean on 12 Apr 2024
Paula, Thank you so much for the great feedback. I am very happy you enjoyed your stay!

4/10 Poor

Carola

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is pretty basic for what I needed, one night stay was sufficient but if I would’ve to prolong my stay I don’t think it would’ve been good. I am highly allergic to dust and mold and the room clearly had mold accumulated in the corner ceiling by the window. There was a bit of a mess at check-in but thankfully resolved quickly and without having too much of a back and forth.
Stayed 1 night in Apr 2024
Response from Jean on 10 Apr 2024
Carola, Thank you for taking the time to share your experience with us. I am sorry you had difficulties with both your room and check in. I have forwarded your comments to both our housekeeping and maintenance director to follow up on the issues you had with your guest room. The manager on duty would have been more than happy to assist you with moving your room. I appreciate you communicating this to us.

10/10 Excellent

Aprecia

Stayed 1 night in Apr 2024
Response from Jean on 30 Apr 2024
Aprecia,Thank you so much for the high score! I am very happy you enjoyed your stay.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was smack dab in the middle of the hospital district. If you are looking for a place that you can park and walk this isn't the place for you. We had no problem driving so it worked great for us. There is a shuttle for any place within a mile so we were able to take the shuttle to fountain plaza and get the train to the Keybank center for a concert. It was very convenient.
Stayed 2 nights in Apr 2024
Response from Jean on 8 Apr 2024
Rebecca, Thank you for the feedback. I am very happy you enjoyed our services.We look forward to seeing you again!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Jean on 8 Apr 2024
Robert,Thank you for the the kind words. I am very happy you enjoyed our services.

10/10 Excellent

Kathleen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient and perfect for or adventure to Niagara Falls. The staff was so kind and helpful. The complimentary breakfast was great!
Stayed 2 nights in Mar 2024
Response from Jean on 8 Apr 2024
Kathleen,Thank you for the the kind words. I am very happy you enjoyed our services.

10/10 Excellent

Riley

Stayed 1 night in Apr 2024
Response from Jean on 30 Apr 2024
Riley,Thank you so much for the high score! I am very happy you enjoyed your stay.

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jean on 8 Apr 2024
Stefanie,Thank you for the great score. I am happy you enjoyed your stay.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jean on 30 Apr 2024
Kelly, Thank you so much for the high score! I am very happy you enjoyed your stay.

10/10 Excellent

sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and outgoing. Hotel is a little older but well maintained. I would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Jean on 8 Apr 2024
Sonya, Thank you for the the kind words. I am very happy you enjoyed our services.

10/10 Excellent

Jerry

Travelled with family
Liked: Staff & service, property conditions & facilities
Do not like New York
Stayed 1 night in Apr 2024
Response from Jean on 2 Apr 2024
Jerry, I am very sorry you did not like our state. I hope you enjoyed the Wyndham Garden? We appreciate your business.

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a hockey game and loved the hotel ……the breakfast was much more than grab and go ……will stay there again
Stayed 1 night in Mar 2024
Response from Jean on 2 Apr 2024
Lynn,Thank you so much for the kind words. I am very happy you enjoyed your stay. We look forward to seeing you again.