Lobby

Reviews of La Quinta Inn & Suites by Wyndham Buffalo Amherst

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 665 out of 1395 reviews" "
Rating 8 - Good. 399 out of 1395 reviews" "
Rating 6 - Okay. 180 out of 1395 reviews" "
Rating 4 - Poor. 79 out of 1395 reviews" "
Rating 2 - Terrible. 72 out of 1395 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff, exceptionally clean facility and individual rooms. Very reasonable rates.
Stayed 2 nights in May 2024

6/10 Okay

Allison

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
When we first arrived in the room it looked nice and clean but then we noticed dead bugs all around the air conditioning unit. We then noticed them throughout the room and in the bathroom. Lack of cleanliness of the room had us a little thrown off. The sheets on the one bed were also stained. We ended just wiping up the bugs ourselves as we got on late and had already started to unpack. Was reported to the staff in the morning and showed them pictures, we just received the comment that they would let the manager know. If the room was cleaned properly, it would be a good little place to stay.
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Allison,Thank you for bringing this to our attention. We apologize for the oversight you encountered during your stay. We have shared your feedback with the appropriate team to ensure a better experience for future guests. We appreciate your comments and hope to welcome you back for an improved stay.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Eric,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

4/10 Poor

Amber

Disliked: Cleanliness, staff & service
At check in, i did everything i could to make it easy on the gentleman who was sitting on his personal phone when i came in. We traveled from michigan and didnt get in till 11pm. I kindly asked if it was possible to do a noon check out instead of 11 just to give a little extra time in the morning to rest and he very brashly declined stating they were busy. It would have been so simple to ask to leave our room to be cleaned last. Based on how dirty our room was, it doesnt take them long to clean.
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Amber,I'm sorry to hear about the disappointing interaction you experienced at check-in. Our team values all guest requests and endeavors to accommodate them when possible. Your feedback regarding your room cleanliness is duly noted and will be shared with the relevant departments for their review. We appreciate your insights as they help us enhance our services for future guests.

6/10 Okay

Jovenice

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Jovenice,We appreciate you choosing to stay with us and hope you enjoyed your time at our hotel. Please feel free to reach out if there is anything we can do to make your next stay even better.

10/10 Excellent

Govind

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Govind,We're thrilled to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to share them with us. We hope to welcome you back soon for another fantastic stay!

8/10 Good

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 23 May 2024
Hello Mirna, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Melissa,We appreciate your feedback and regret to hear about your experience. Your concerns will be forwarded to the relevant team for further review and improvement. Thank you for bringing this to our attention and we hope to welcome you back in the future.

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean as was lobby and hallways. Nice breakfast but no coffee. Surprised to see they have guest laundry facilities.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Angelo,We are delighted to hear that you found our hotel and amenities to your satisfaction. We appreciate your feedback regarding the coffee availability and will share this with our team for review. Should you have any further comments or suggestions, please do not hesitate to contact us directly.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted by staff receptionist Denash. He was extremely professional and polite. La Quinta Amherst is lucky to have such a representative. I will be back to La Quinta Amherst.
Stayed 3 nights in May 2024
Response from Manager on 20 May 2024
Hello Eric,We appreciate you taking the time to recognize Denash for his professionalism and politeness during your stay. We are thrilled to hear that you had a positive experience with us and look forward to welcoming you back to La Quinta Amherst for your future stays.

10/10 Excellent

Ye chong

very clean and complimentary breakfast was excellent for the price
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Ye chong,We are pleased to hear that you found our hotel very clean and enjoyed our complimentary breakfast during your stay. Our team strives to provide a comfortable and convenient experience for all our guests. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Jody

Travelled with family
Liked: Property conditions & facilities
Close to my son college. Nice, clean, friendly worker
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Jody,We are delighted to hear that you found our hotel convenient and pleasant. Your kind words about our cleanliness and friendly staff are truly appreciated. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Kathleen, We appreciate you choosing our hotel for your stay! If you encountered any challenges during your visit, please don't hesitate to reach out to us so we can address them accordingly. We hope to welcome you back soon for an even better experience!

4/10 Poor

Jummy

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Jummy,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to our team so we can address any concerns you may have. We value your feedback and hope to welcome you back in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & comfortable bed Decent breakfast
Stayed 2 nights in May 2024
Response from Manager on 19 May 2024
Hello Linda,We appreciate your positive feedback on our clean and comfortable beds as well as our breakfast offerings. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly.

10/10 Excellent

Kailey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th hotel was very clean and comfortable.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Kailey,We are glad to hear that you found our hotel clean and comfortable during your stay. Providing a pleasant environment for our guests is a top priority for us. If you have any further feedback or suggestions, please feel free to reach out to our management team.

8/10 Good

Fernando

I like it that it was quite
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Fernando, We appreciate you noting the peaceful atmosphere during your stay. If you have any further feedback or suggestions, please feel free to reach out to our management team directly.

6/10 Okay

Lacey

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
Check in and room were fine however the hallways on our floor smelled horribly of weed. Inside our room it was fine, but to walk through the smell was terrible. If it is a non-smoking floor/ property there should not be an exception for MJ. Not something I wanted to smell or subject my small child to
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Lacey, We regret to hear about your experience with the hallway odor. Our property enforces a no-smoking policy, and we will address this matter with our team to ensure a more pleasant environment for all guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Patrick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about the property
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Patrick,We are delighted to hear that you enjoyed your stay with us! Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Edward

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility and was in generally good condition. Bathroom towel rod insert was loose.
Stayed 2 nights in May 2024
Response from Manager on 14 May 2024
Hello Edward,Thank you for sharing your feedback with us. We appreciate your compliments on our new facility. We have noted your comment about the towel rod and will address it promptly. Our team hopes to welcome you back for an even more enjoyable stay next time.

6/10 Okay

Owen

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Owen, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us directly with any feedback you may have from your experience. We strive to continually improve and ensure our guests have a great stay.

10/10 Excellent

VICTORIAe

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello VICTORIAe,We are delighted to hear that you had a wonderful experience at our hotel! Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If you have any further feedback to share, please don't hesitate to reach out to us.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, can change the breakfast menu up some.
Stayed 4 nights in May 2024
Response from Manager on 10 May 2024
Hello Barry,We appreciate your feedback regarding the breakfast menu and will share it with our team for consideration in future improvements. Thank you for staying with us and we hope to welcome you back soon.

10/10 Excellent

jawaid

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello jawaid,We're thrilled to hear you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again in the future.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Eduardo,We are stoked to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Cristhian David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Cristhian David, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Fernando

The queen size beds are actually just double beds . Very disappointed
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Fernando,We appreciate your feedback and apologize for any inconvenience caused by the bed sizes during your stay. Your comments will be shared with the team for further review and improvement. Thank you for bringing this to our attention.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay would stay there again.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Jennifer,We are delighted to hear that you had an enjoyable stay with us and would consider returning in the future. Your positive feedback is truly appreciated, and we hope to welcome you back soon for another great experience at our hotel.

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located ob a dead end so no traffic to deal with very clean
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Derick,We're glad to hear you appreciated our hotel's peaceful location and cleanliness. Our team works hard to ensure a pleasant stay for all our guests. If you have any further feedback or require assistance, please do not hesitate to contact our management team directly.

10/10 Excellent

GEOVANNI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello GEOVANNI,We are pleased to hear that you enjoyed the breakfast during your stay with us. Our team works hard to provide a variety of quality options for our guests to start their day off right. Should you need any assistance or have further feedback, feel free to reach out to our management team.

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Rita,We are delighted to hear that you found your room to be clean and spacious during your stay. Your comfort is important to us, and we strive to provide a pleasant experience for all our guests. If you have any further feedback or if there is anything we can assist you with, please feel free to reach out to us.

10/10 Excellent

Brittany

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were actually taken aback at how great this property was. Clean, awesome front desk staff, and a massive room which was great for us and our two large breed dogs!
Response from Manager on 4 May 2024
Hello Brittany,We are thrilled to hear that you enjoyed your stay with us and that our property and staff exceeded your expectations. It's wonderful to know that you and your furry friends were comfortable in our spacious room. Thank you for taking the time to share your positive experience.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Dean,We are delighted to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Fernanda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Fernanda,We're pleased to hear that parking was convenient for you during your stay. Our team strives to make all aspects of your visit hassle-free. If you have any other feedback to share, please don't hesitate to reach out.

10/10 Excellent

Luis

Very nice Great breakfast.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Naomi

Travelled with partner
Great value!
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Naomi,We're delighted to hear that you found value during your stay with us. If you ever have any more feedback, we'd love to hear from you. Have a wonderful day!

10/10 Excellent

Carissa

Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Carissa,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 Okay

Kimberly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Kimberly, We appreciate you choosing to stay with us. Please feel free to contact us directly with any further feedback so we can ensure your next stay exceeds your expectations.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness was exceeding my expectations. Would stay here again!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Dor

Liked: Cleanliness, property conditions & facilities
cool
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Dor,We appreciate you taking the time to share your feedback with us. Should you require further assistance, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Joy, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean place overall.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Melissa

Liked: Cleanliness
It was good. Staff were nice and accommodating. The room was very clean and the breakfast was great. We didn’t give it a higher rating for a few reasons - there was no safe in the room, the chair was broken, the toilet plugged quickly and we had someone beg us for money in the front lobby.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,Thank you for your feedback, and we're glad to hear that you found our staff accommodating, the room clean, and the breakfast enjoyable. We apologize for the issues you encountered during your stay, including the lack of a safe, the broken chair, and the inconvenience of a plugged toilet. We take your comments seriously and will address these concerns promptly to ensure a better experience for our guests in the future. Additionally, we'll review our security measures to prevent similar incidents from occurring in our lobby. We appreciate your understanding and hope to welcome you back for an improved stay.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities
nice
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Matthew,Thank you for your feedback. We are glad to hear you had a pleasant stay with us. Our team strives to provide excellent service to all our guests. If you have any further comments or suggestions, please do not hesitate to contact our management team directly. We look forward to welcoming you back in the future.

8/10 Good

Tiana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Mary Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant and helpful
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 Okay

Linh

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello David,Thank you for staying with us! We're thrilled to hear you had a fantastic experience at our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

David, Bloomsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean,staff was excellent !
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello David,We are pleased to hear that you found our facilities clean and our staff excellent! Our team takes pride in providing top-notch service to all our guests. If you have any further feedback or need assistance, please don't hesitate to reach out to us.

8/10 Good

MC

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
everything was clean and staff were helpful, not a nice view.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 6 Apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!