Hello Tony!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a nice one-night stay! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Frederick,Thank you for taking the time to review our property; Your feedback is incredibly valuable to us here at the Hampton Inn Buffalo-Amherst. On behalf of our entire property, I am sincerely sorry that the hotel did not meet your expectations. We strive to deliver all of our guests the 100% Hampton Guarantee, and I am sorry that your experience fell short of that guarantee during your stay. We appreciate your honesty. Feedback such as this helps us address concerns in the hotel and establishes what we can improve on. I apologize that your room type was oversold and your reservation was switched to a king bed with a cot instead of a double queen bed room. I also apologize that the accommodations in your room were not up to par for an excellent guest experience. As a guest, you should always feel comfortable and satisfied with the stay you have booked, so I am sorry to hear about the unexpected room type change. Thank you for your patience as we worked on the issue. Thank you so much for taking your time detailing these events during your stay, I appreciate your honesty and patience. We would always love to hear more about your experience. You are always welcome to follow up and contact us again if you have any other questions or concerns. Thank you for staying with us, I hope you had a wonderful time visiting Buffalo!

Hello Lee!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am glad your stay was easy and convenient! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Marie!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Cassandre!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Tyron!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am so happy you appreciated our clean property! Our staff works hard to keep our hotel as clean as possible for our guests. We believe this practice is the beginning of a fantastic guest experience. I am also thrilled that you loved the breakfast that we offered! I hope we made your stay in Buffalo, New York as great as it could be!

We are very happy to hear you had a great experience with us during your most recent stay. We look forward to seeing you again in the future. Thank you for leaving your review. We appreciate it.

Thank you for letting us know this happened. I will follow up with the staff. If you would like to discuss this further feel free to contact the hotel directly.

It is always wonderful to hear from happy guests. We appreciate that you have taken the time to leave your feedback about your stay. We look forward to having you stay with us again in the future.

Hello Abhishek!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had an awesome experience staying with us here during your trip to Buffalo! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Amjad!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am happy that your room met all of your expectations! A guest, you should be 100% satisfied with what you have reserved, and I am glad we could do this for you and your family. I would also like to thank you for complementing our staff. Our team members strive to deliver our guests the best experience possible, so I am thrilled to hear they met all of your expectations! Its also fantastic news that you loved the breakfast we served! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Stephen!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! Thank you for letting know you would stay with us again; This is one of the best compliments we can receive from a guest! I hope we made your stay in Buffalo, New York as great as it could be!

Thank you for your review. It is always great to hear about great stays and happy guests!

Hello Khanh!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I would also like to thank you for complementing our staff. Our team members strive to deliver our guests the best experience possible, so I am thrilled to hear they met all of your expectations! I will pass along the message that a team member working that night went above and beyond to assist you with your laundry and help you make your stay more comfortable! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Steven!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am glad everything with your stay was perfect! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Anthony!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am thrilled to hear that our location was convenient for your visit to University of Buffalos North Campus! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Tracey!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am so happy you appreciated our clean property! Our staff works hard to keep our hotel as clean as possible for our guests. We believe this practice is the beginning of a fantastic guest experience. Its fantastic news that you loved our comfy beds and enjoyed our breakfast! I would also like to thank you for complementing our staff. Our team members strive to deliver our guests the best experience possible, so I am thrilled to hear they met all of your expectations! I hope we made your stay in Buffalo, New York as great as it could be!

Thank you so much! We are always happy to hear about guests that love staying here! We look forward to seeing you again.

Hello Joseph!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Lok Tak!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

We appreciate your feedback. It is great to be able to provide feedback to the staff and let them know when guests are satisfied and planning on coming back. We look forward to seeing you again in he future.

Hello Aditya!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a very good stay! I am so sorry about the confusion in your billing! I believe this could because be from the tax on top of your rated. Thank you for being honest with us. We do not typically send receipts in the mail, so I do apologize that part of your stay did not meet your expectations. If you would like a physical copying your receipt, please let us know so we can amend this for you. I would also be happy to email this document to you. I hope we made your stay in Buffalo, New York as great as it could be!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Hello Trish!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Omkar!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I would also like to thank you for complimenting our staff. Our team members strive to deliver our guests the best experience possible, so I am thrilled to hear they met all of your expectations! I am so happy you appreciated your clean room! Our staff works hard to keep our hotel as clean as possible for our guests. We believe this practice is the beginning of a fantastic guest experience.I hope we made your stay in Buffalo, New York as great as it could be!

Thank you for your feedback!

Thank you for your feedback!

Hello Leticia!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am so happy you appreciated our clean property! Our staff works hard to keep our hotel as clean as possible for our guests. We believe this practice is the beginning of a fantastic guest experience. It is also fantastic that you appreciated our family friendly hotel and location! I hope we made your stay in Buffalo, New York as great as it could be!

Hello Abdullah!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!

We are very glad to hear that your stay was so great. Thanks for taking the time to leave your review of your stay. We hope if you're in town in the future you'll stay again.

Thank you very much for taking a minute to leave your thoughts on your stay. Hopefully if you're in town in the future you will come and stay again.

Thank you. We hope you stay again in the future.

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

We are sorry to hear that your stay was not what you were expecting. If there is anything we can do to help, please feel free to reach out to the hotel direct and we will be glad to handle any further issues you may have concerning your visit. We appreciate your feedback and will use this to improve for future guests.

Thank you for your review. We apologize that it was not as quiet as it could have been, and I will definitely let the evening staff know that they should patrol the halls a little more frequently to make sure the noise levels are acceptable. I am glad to see that it didn't ruin your stay completely! Hopefully you will stay with us again in the future.