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Reviews of Garden Place Hotel

3.5 out of 5
Garden Place Hotel
6615 Transit Road, Buffalo, NY

Reviews

7.6

Good

Rating 10 - Excellent. 569 out of 1401 reviews" "
Rating 8 - Good. 355 out of 1401 reviews" "
Rating 6 - Okay. 183 out of 1401 reviews" "
Rating 4 - Poor. 166 out of 1401 reviews" "
Rating 2 - Terrible. 128 out of 1401 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, Parking was easy. Room furniture was a little out dated
Stayed 1 night in May 2024

10/10 Excellent

YUSNIER ESCOBAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good attention
Stayed 3 nights in May 2024

4/10 Poor

Abinash

Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Kathy

Liked: Staff & service
hot tub in room
Stayed 1 night in May 2024

2/10 Terrible

Yong Woo

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi is very weak, no hot water
Stayed 2 nights in May 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Grigor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The mattress was ancient. I couldn’t sleep all night because I was sinking into it and dying of back pain. Also, the toilet bowl was super tiny. I’ve never seen one that small at a hotel. Not even in Europe!
Stayed 1 night in May 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful decor
Stayed 2 nights in May 2024

6/10 Okay

Joanne

Travelled with partner
Liked: Staff & service
Carpets were very dirty. Need to be replaced. Dropped something behind the bed. Disgusting amount of dust and dirt on the wooden headboatd frame that would not be visible unless you needed to move the bed. Red toothpick on the carpet near the bed.
Stayed 1 night in May 2024

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had the jacuzzi in the honeymoon suite and it was awesome. Should provide instructions on how to drain the tub. Very unique decor.
Stayed 1 night in May 2024

2/10 Terrible

Pork

Disliked: Cleanliness, staff & service, property conditions & facilities
The hot tub didn’t work so they switch me then the other room they switch me to the bed smelled like pee the switch another room they hot tub are broken like just I wouldn’t recommend that a person spend then money there
Stayed 1 night in May 2024

10/10 Excellent

Christopher John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Should offer complimentary breakfast
Stayed 3 nights in May 2024

4/10 Poor

Deborah

Travelled with family
Disliked: Property conditions & facilities
It is like an old Vegas hotel that should likely be torn down. Online looks fine but don’t look too close as it has a dirty underbelly. Kitschy decor and dated.
Stayed 2 nights in May 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Janet, Goderich

Liked: Staff & service
Stayed 2 nights in May 2024

8/10 Good

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Place was neat. Different. Had problems connecting to the wifi, but it may have been a one off scenario. I recommend the jacuzzi tub suite. That was awesome!
Stayed 5 nights in May 2024

6/10 Okay

Savannah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Rugie

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Byrnell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old but everything was neat and tidy. Definitely a more interesting imaginative decor than your usual chain hotel, which contributed overall to a pleasant stay.
Stayed 2 nights in May 2024

10/10 Excellent

Tenika, Buffalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that all the rooms have the jet tubs those little jets really smooth my bad. The rooms are always clean and the shower cap was definitely a plus
Stayed 1 night in Apr 2024

10/10 Excellent

elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, big rooms. Really enjoy my time there.
Stayed 1 night in May 2024

10/10 Excellent

Hani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were offered 2 complimentary breakfast coupons. The staff were courteous and pleasant.
Stayed 2 nights in May 2024

8/10 Good

Latajahnae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room
Stayed 2 nights in May 2024

6/10 Okay

V

I’ve stayed here before and had a great experience. This time, my room looked like it hadn’t been vacuumed. There were beads on the floor and water bottle under the dresser. The sink still had toothpaste remnants. My room had no remote for the tv. I don’t think I’ll stay again.
Stayed 2 nights in May 2024

10/10 Excellent

quashana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay even out everything is outdated
Stayed 1 night in May 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property with convenient location to fun breweries. Friendly and helpful staff.
Stayed 2 nights in Apr 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the jacuzzi room. I wish it had the sinks and stuff like in the other rooms. Bed was okay. Dipped down a little. They could use an upgrade with the carpeting but the lobby was beautiful and statues they had in there was breathtaking! I would stay there again but maybe get a different room.
Stayed 2 nights in May 2024

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
The Place like I call it . This is my home away from home . I wouldn’t change it for no other hotel in Buffalo . I’m family to the staff there . Everything I’ve ask for has been there . By the way it’s the only hotel with a dry Sauna .
Stayed 2 nights in May 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Brittney who was working the evening shift at the front desk went above and beyond to take care of us. Would recommend staying if visiting the area.
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was a bit more furniture for storage snacks and drinks in honey moon suite and a way nicer couch. Just feedback. Room was decent.
Stayed 2 nights in May 2024

2/10 Terrible

Sonora

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here once or twice a month because it’s convenient, usually not terrible, and fits the “roof over my head” criteria I can get fairly cheap through Expedia. These last couple times have been, um, less than decent. The ATM in the lobby gave me less than it should have, and even though the sheen of concern was there, no one cared enough to deal with it. This weekend, I was in a room with no internet, and even though there were times that weren’t in their self prescribed “dead zone” available, I wasn’t allowed to move to an equitably priced spot. Fast forward to this morning, and the shower backed up so quickly, I spent the better part of an hour moping water out of the slipperiest bathroom I’ve ever encountered. The man behind the front desk seemed to be practicing his ability to stare through people while I talked, and I ended up leaving with nothing to show for any of it except sore knees from cleaning, and an upcoming search for a hotel that won’t actively steal from me. Not so cool beans.
Stayed 1 night in May 2024

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service
The hotel looks amazing but just a little outdated but had nothing to complain about the room.
Stayed 1 night in May 2024

10/10 Excellent

Jordyn

Stayed 1 night in May 2024

4/10 Poor

Gena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was probably beautiful once upon a time. But it is very outdated and needs some major renovations. Old, mismatched furniture in room, black mold in bathroom and around windows. Staff was not very helpful.
Stayed 2 nights in Feb 2024

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brittany at the front desk was super helpful. Staff like her keep us coming back !😃😃
Stayed 2 nights in May 2024

10/10 Excellent

John, Toronto

Stayed 1 night in Apr 2024

10/10 Excellent

Jeremy

Stayed 1 night in May 2024

10/10 Excellent

Tenika, Buffalo

Stayed 1 night in Apr 2024

4/10 Poor

Bruno, Kitchener

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The tv didn't work. Staff simply said that there was no tech to help. No offer of another room, even though the hotel was very quiet and clearly had empty rooms. Asked for a room refresh better my 2 nights and they said "absolutely" when I specifically asked for new shampoos, towels, and my bed to be made. None of these happened. Hardly the VIP hotel experience that I've come to expect from Expedia.
Stayed 2 nights in Apr 2024

6/10 Okay

Daniel

Liked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Lindsey

Travelled with partner
Liked: Cleanliness
The room seemed to be missing basic necessities, even though I booked and paid for the most luxurious room in the hotel. Was slightly inconvenient having to keep going down to the front desk. When I called asking if someone could bring the items up that were not available. I was told I have to come down and get them myself.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal at a great price
Stayed 3 nights in Apr 2024

10/10 Excellent

Murielle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing!
Stayed 1 night in Apr 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pillows.there very comfortable,
Stayed 1 night in Apr 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities are fantastic
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Stayed 1 night in Apr 2024