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Reviews of SuMa Recoleta Hotel

4 out of 5
SuMa Recoleta Hotel
Parera 183, Buenos Aires, Capital Federal

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 38 reviews" "
Rating 8 - Good. 16 out of 38 reviews" "
Rating 6 - Okay. 6 out of 38 reviews" "
Rating 4 - Poor. 3 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, missing just a few amenities that I would liked. No iron/board, in room coffee service, and no laundry service available. Aside from that, very nice property and staff.
Stayed 9 nights in Mar 2024
Response from SuMa Recoleta Hotel on 1 Apr 2024
Dear Stephen, We are glad that you enjoyed your stay. We appreciate your comments, which will be escalated to management so we can improve. We hope to welcome you again!

6/10 Okay

Abraham

Travelled with family
Liked: Staff & service
The location of the hotel is unbeatable, with a lot of good restaurants nearby and close to the city center. The part we did not like was the noise that you can hear in the rooms, especially from the elevator. Unfortunately, we could not sleep very well.
Stayed 6 nights in Mar 2024
Response from SuMa Recoleta Hotel on 18 Mar 2024
Dear Abraham, We are glad that you enjoyed your stay. We appreciate your comments, which will be escalated to management so we can improve. We hope to welcome you again!

10/10 Excellent

Veronica, Laguna Niguel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location
Stayed 1 night in Dec 2023
Response from SuMa Recoleta Hotel on 6 Dec 2023
Estimada Veronica, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente!.

4/10 Poor

Megan

Stayed 1 night in Nov 2023
Response from SuMa Recoleta Hotel on 21 Nov 2023
Estimada Megan ,Agradecemos su tiempo y la calificación otorgada será comunicada a la gerencia del hotel. Esperamos recibirla nuevamente.

6/10 Okay

Igor

Liked: Cleanliness
Stayed 4 nights in Oct 2023
Response from SuMa Recoleta Hotel on 6 Nov 2023
Dear Igor, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

8/10 Good

Maria

Travelled with family
Liked: Amenities
Good
Stayed 2 nights in Oct 2023
Response from SuMa Recoleta Hotel on 20 Oct 2023
Dear Maria, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Sep 2023
Response from SuMa Recoleta Hotel on 18 Sept 2023
Estimado Ricardo ,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Sep 2023
Response from Lucía Blanco on 12 Sept 2023
Gracias por elegirnos. Nos alegra saber que disfrutó de su estadía ¡Recibir comentarios es importante para nosotros!

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing. The front of the property is beautiful and a great location however it papers over the literal cracks in the property. Our room was a good size but the duvet had no cover, was dirty. Bed was comfortable enough but pillows were hard. The door handle was falling off, the toilet made an almighty grunting noise and was not constructed properly. The safe didn’t work and the walls were falling off
Stayed 1 night in Apr 2023
Response from SuMa Recoleta Hotel on 26 Apr 2023
Dear Thomas,We are sorry that we did not meet your expectations and that you did not have a good experience in our hotel.We appreciate your time and comments, they have already been submitted to the hotel management to take action on the matter.Best regards

8/10 Good

Louis, Pembroke Pines

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, great lobby however didn’t like the room as it needs an update.
Stayed 1 night in Jan 2023
Response from Recoleta Luxury Boutique Hotel on 5 Jan 2023
Dear Louis,We are glad that you enjoyed your stay. We appreciate your feedback and look forward to welcoming you again.

8/10 Good

Josefina

Liked: Cleanliness, staff & service, amenities
👍
Stayed 1 night in Apr 2024
Response from SuMa Recoleta Hotel on 8 Apr 2024
Estimada Josefina, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente!.

6/10 Okay

Bryan, guatemala

Travelled with family
Disliked: Staff & service
El personal de recepción es acomodado y no soluciona
Stayed 3 nights in Mar 2024
Response from SuMa Recoleta Hotel on 4 Apr 2024
Estimado Bryan, Agradecemos sus comentarios, los cuales serán elevados a gerencia para poder mejorar. Esperamos recibirlo nuevamente!.

10/10 Excellent

Adilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from SuMa Recoleta Hotel on 4 Mar 2024
Estimado Adilson, Nos alegra que haya disfrutado su estancia. Agradecemos su puntuación y esperamos recibirlo nuevamente!.

8/10 Good

Klaus Rizk Stuhr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SuMa Recoleta Hotel on 20 Feb 2024
Estimado Klaus, Nos alegra que haya disfrutado su estancia. Agradecemos su puntuación y esperamos recibirlo nuevamente!.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from SuMa Recoleta Hotel on 22 Jan 2024
Estimada Maria, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente!.

8/10 Good

Javier

Travelled with family
Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from SuMa Recoleta Hotel on 22 Jan 2024
Estimado Javier, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente!.

6/10 Okay

Liz

Travelled with family
Disliked: Cleanliness, property conditions & facilities
La entradas y el lobby están muy bonitos, a las escaleras y las puertas de los cuartos les falta limpieza y arreglo, los elevadores son muy antiguos, la calidad de las camas, almohadas, toallas y blancos no es bueno
Stayed 4 nights in Dec 2023
Response from SuMa Recoleta Hotel on 1 Feb 2024
Estimada Liz, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios, los cuales serán informados a la gerencia del hotel para poder mejorar. Esperamos recibirla nuevamente!.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente localização e atendimento perfeito
A localização na Recoleta é excelente. Dá para ir à pé nos principais pontos turísticos da Recoleta e também até o centro. Próximos a cafés e restaurantes.
Stayed 5 nights in Dec 2023
Response from SuMa Recoleta Hotel on 2 Jan 2024
Prezado, estamos felizes que você tenha gostado de sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente!

8/10 Good

Ana Perona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and very helpful staff
Stayed 1 night in Dec 2023
Response from SuMa Recoleta Hotel on 26 Dec 2023
Dear Ana, We are glad that you enjoyed your stay. We appreciate your comments and we hope to welcome you again!

10/10 Excellent

helen

Stayed 1 night in Dec 2023
Response from SuMa Recoleta Hotel on 2 Jan 2024
Estimada Helen, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente!.

8/10 Good

Delvio Luiz

Travelled with partner
Liked: Amenities, property conditions & facilities
Localização fabulosa. Os móveis do quarto poderiam estar melhor conversados
Stayed 4 nights in Nov 2023
Response from SuMa Recoleta Hotel on 30 Nov 2023
Dear Luiz, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

10/10 Excellent

Jesús J

Stayed 1 night in Nov 2023
Response from SuMa Recoleta Hotel on 17 Nov 2023
Estimado Jesús ,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

10/10 Excellent

monica

Stayed 3 nights in Sep 2023
Response from SuMa Recoleta Hotel on 2 Oct 2023
Estimada Mónica ,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

8/10 Good

GABRIEL

Business traveller
Liked: Cleanliness, staff & service, amenities
Ubicación en Recoleta
Stayed 1 night in Sep 2023
Response from SuMa Recoleta Hotel on 25 Sept 2023
Estimado Gabriel ,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

8/10 Good

Maria Gabriela

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Buena ubicación, y desayuno
Muy buena ubicación, cómodo, con buen desayuno.
Stayed 1 night in May 2023
Response from SuMa Recoleta Hotel on 15 May 2023
Estimada Maria Gabriela,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

6/10 Okay

Martin Alfredo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ubicacion, recepcion, personal
Stayed 5 nights in Apr 2023
Response from SuMa Recoleta Hotel on 13 Apr 2023
Estimado Martin,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

8/10 Good

Jose Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from SuMa Recoleta Hotel on 13 Mar 2023
Estimado Jose Alfredo,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

6/10 Okay

Carlos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
El aseo muy deficiente, el estado de los ascensores muy viejos. El desayuno básico, pero bueno Las personas de recepción en los diferentes turnos, muy atentos y serviciales
Response from Suma Recoleta Hotel on 9 Jan 2023
Estimado Carlos,Agradecemos sus comentarios y seran trasladados a la gerencia del hotel. Esperamos recibirlo nuevamente.

4/10 Poor

Horacio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una semana para cambiar sábanas y un grifo q se soltaba luego de pedir a 3 personas q lo repararan me fui sin q lo hicieran
Stayed 11 nights in Dec 2022
Response from Recoleta Luxury Boutique Hotel on 5 Jan 2023
Estimado Horario,Agradecemos sus comentarios. Lo hemos elevado a la gerencia del hotel y nos han informado que se rompio el grifo de la bañera durante su estadia, y no consiguieron repuestos ese dia, por lo que recien al dia siguiente se cambio. Le pedimos disculpas por el inconveniente ocasionado.Atentamente