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Reviews of Sofitel Buenos Aires

4.5 out of 5
Sofitel Buenos Aires
Arroyo 841, Buenos Aires, Capital Federal

Reviews

9.4

Exceptional

Rating 10 - Excellent. 185 out of 259 reviews" "
Rating 8 - Good. 55 out of 259 reviews" "
Rating 6 - Okay. 14 out of 259 reviews" "
Rating 4 - Poor. 3 out of 259 reviews" "
Rating 2 - Terrible. 2 out of 259 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ARA, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in good area.
Excellent location & close to a group of top restaurants. Able to walk to most BA sights .
Stayed 3 nights in Dec 2017
Response from Frédéric Ribault on 13 Dec 2017
Dear ARA, Thank you for choosing Sofitel Buenos Aires! We are pleased to know that you have had a lovely stay. We wish you very Happy Holidays! Sincerely, Frédéric Ribault General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 star hotel
Outstanding service. Beautiful, elegant premises very well kept. Great location
Stayed 4 nights in Dec 2017
Response from Frédéric Ribault on 13 Dec 2017
Dear Guest, Thank you for your very kind words regarding your experience with us. It has been a pleasure to welcome you at Sofitel Buenos Aires. We wish you very Happy Holidays. Sincerely, Frédéric Ribault General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for walking
Professional, helpful staff Nice lobby bar Full service breakfast included
Stayed 3 nights in Nov 2017
Response from Frédéric Ribault on 6 Dec 2017
Dear Guest, Thank you for your very kind words. It is a pleasure to know that you have felt welcome and enjoyed your stay with us. Looking forward to receiving you again soon at Sofitel Buenos Aires. Frédéric RIbault General Manager

10/10 Excellent

Marylin, Miami, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, incredible staff, very clean. It is sad that is closing its doors next month. I am happy to have the opportunity to stay here for a week while I was in Argentina.
Stayed 5 nights in Nov 2017
Response from Frédéric Ribault on 28 Nov 2017
Dear Marilyn, Thank you for choosing Sofitel Buenos Aires. It has been a pleasure to welcome you in our home and to know that you have enjoyed your stay. We very much appreciate your kind words regarding our team. Looking forward to receiving you again in a near future. Yours sincerely, Frédéric Ribault General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel appears somewhat ‘tired’
Stayed 1 night in Nov 2017
Dear Guest, Thank you for choosing Sofitel Buenos Aires. We are pleased to know that you have had a pleasant stay. Yours sincerely, Frédéric Ribault General Manager

8/10 Good

Silvana, Marietta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
The staff was great, very nice location and beautiful building. Room was "ok"
Stayed 1 night in Nov 2017
Response from Frédéric Ribault on 15 Nov 2017
Dear Silvana, Thank you for choosing Sofitel Buenos Aires. We very much appreciate your kind comments regarding our team. It is a pleasure to know that you have had a lovely stay with us. Looking forward to receiving you again in a near future. Yours sincerely, Frédéric Ribault General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Estimado, Muchas gracias por compartir con nosotros su experiencia. Esperamos recibirlo pronto nuevamente en Sofitel Buenos Aires. Saludos cordiales, Frédéric Ribault Gerente General

10/10 Excellent

Lara, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with attentive staff
Wonderful central location. The staff was super attentive, courteous, accomodating and nice. The food was excellent. Thank you!
Stayed 5 nights in Oct 2017
Response from Frédéric Ribault on 7 Nov 2017
Dear Lara, Thank you for choosing Sofitel Buenos Aires. It has been a pleasure to welcome you with us, and it is a pleasure to know that you have enjoyed our service and restaurant. Looking forward to receiving you again in a near future. Yours sincerely, Frédéric Ribault General Manager

10/10 Excellent

Julio Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in BsAs
We have been to Buenos Aires over eight times and have stayed and multiple hotels around the city, therefore I believe to have a good point of reference. This is without a doubt the best hotel in Buenos Aires! The rooms although on the small side, are perfectly decorated in a classic style. The staff is phenomenal: they greeted us by our names (how do they do it!), knew that we had two reservation one week apart, offered us to leave things at the hotel to reduce our load while traveling around the country since we were staying there our last night before leaving the country, and on and on. The staff is just superb. We also ate at their restaurant and its a french culinary delight and highly recommended also. I will look no further....this is where I will always stay in Buenos Aires and look forward to my next visit!
Stayed 1 night in Aug 2017

10/10 Excellent

Julio Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Buenos Aires
We have been to Buenos Aires over eight times and have stayed and multiple hotels around the city, therefore I believe to have a good point of reference. This is without a doubt the best hotel in Buenos Aires! The rooms although on the small side, are perfectly decorated in a classic style. The staff is phenomenal: they greeted us by our names (how do they do it!), knew that we had two reservation one week apart, offered us to leave things at the hotel to reduce our load while traveling around the country since we were staying there our last night before leaving the country, and on and on. The staff is just superb. We also ate at their restaurant and its a french culinary delight and highly recommended also. I will look no further....this is where I will always stay in Buenos Aires and look forward to my next visit!
Stayed 1 night in Aug 2017

10/10 Excellent

Denise, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Grand lady
Loved this Hotel. Travel a lot and would highly recommend. Staff, service and food very good. Rooms nice and comfortable.
Stayed 1 night in Sep 2017
Response from Frédéric Ribault on 23 Sept 2017
Dear Denise, Thank you for choosing Sofitel Buenos Aires! It is a pleasure to know that you have enjoyed your stay with us and you are willing to come back.Rest assure I will share your kind comments with our team. We hope to receive you on your next visit to our city. Yours sincerely, Frédéric Ribault General Manager

10/10 Excellent

Georgina, Houston TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were wonderful and breakfast was delicious. The hotel was in a nice area of the city and in a very convenient location
Stayed 3 nights in Sep 2017
Response from Frédéric Ribault on 6 Sept 2017
Dear Georgina, Thank you for sharing your experience at Sofitel Buenos Aires. We are pleased to know that you have enjoyed our services and breakfast. Looking forward to welcoming you back in a near future. Sincerely, Frédéric Ribault General Manager

10/10 Excellent

J, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel with superb customer service
Early morning arrival was no problem, with an early check-in easily facilitated, including a hot drink in the breakfast restaurant while bags were taken to the room. Very comfortable spacious and well presented room with all of the amenities required. The bathroom was well designed with a bathtub and seperate shower including a rain head. Maria at concierge was amazing! Wonderfully friendly and extremely helpful with planning day activities, with a great knowledge of options available and which tour operator to best consider. All communications were in English with no problems at all. A highly recommended hotel in a secure and convenient location.
Stayed 1 night in Aug 2017
Response from Frédéric Ribault on 1 Sept 2017
Dear Mr. J, Thank you for choosing Sofitel Buenos Aires. Its is a pleasure to know that you have had such a lovely experience and that you enjoyed your room and our services. Rest assure I will share your comments with our team, specially with Maria Jose. We hope to welcome you again in a near future. Yours sincerely, Frédéric Ribault General Manager

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Estimado Santiago, Muchas gracias por compartir con nosotros su experiencia. Ha sido un placer recibirlo en Sofitel Buenos Aires. Esperamos su próxima visita sea tan agradable como la previa. Saludos cordiales, Frédéric Ribault Gerente General

10/10 Excellent

Aníbal, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good experience, since arrival to check-out. Very good bedroom, excellent breakfast, nice bar and restaurant. And very well located.
Stayed 4 nights in Jul 2017
Response from Frédéric Ribault on 8 Aug 2017
Dear Aníbal, Thank you for choosing Sofitel Buenos Aires! It will be a pleasure to share your kind words with our team. We are pleased to know that you have enjoyed your stay and our breakfast services. Looking forward to receiving you in a near future. Yours sincerely, Frédéric Ribault General Manager

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Dear Dean, Thank your for your feedback regarding your experience with us. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Frédéric Ribault General Manager

8/10 Good

aníbal, santiago, chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent, with some details
Staff should be some more faster, reception and bar specially. Room carpet should be changed. Everything else perfect!
Stayed 3 nights in Jul 2017
Response from Frédéric Ribault on 2 Aug 2017
Dear Aníbal, Thank you for taking the time to share your experience with us. It is a pleasure to know that you have had a lovely stay. Regarding your comments, rest assure we will take the appropriate measures to avoid future occurrence. We hope to receive you again in a near future. Yours sincerely, Frédéric Ribault General Manager

10/10 Excellent

M.A., Central Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times in Argentina
A quaint medium sized hotel with excellent facilities, French restaurant and close to multiple city sites.
Stayed 5 nights in Jul 2017
Response from Frédéric Ribault on 31 Jul 2017
Dear M.A., Thank you for sharing your experience with us. It has been a pleasure to welcome you at Sofitel Buenos Aires. We are glad to know that you have had enjoyed our services and restaurant. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Frédéric Ribault General Manager

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Estimada Pamela, Muchas gracias por su devolución en cuanto a su experiencia. Esperamos volver a recibirla de visita nuevamente. Saludos cordiales, Frédéric Ribault Gerente General

8/10 Good

Diego

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2017
Estimado Diego, Muchas gracias por su devolución respecto a su visita. Es un placer saber que ha tenido una agradable experiencia en Sofitel Buenos Aires. Estamos a su disposición. Saludos cordiales, Frédéric Ribault Gerente General

8/10 Good

KimandEvan, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Luxury stay
This is such a beautiful hotel. We stayed in a junior suite on the 11th floor. So some views and lots of light coming in to the room. The king size bed was the softest we'd slept in. And a lovely large room. We ordered room service on the first night which was ok. My club sandwich was delicious but my husband got a dry hamburger with no sauces to add. And the chicken Caesar salad was just green leaves with croutons and a dressing. Considering it wasn't cheap that was a bit disappointing. I will say however when there were mistakes with the room services charges at checkout (we ordered twice during our stay) they rectified the issue immediately and were very good about it. The breakfast buffet was really lovely. With lots of fresh juices, fruit, yoghurt, beautiful cheeses, delicious breads, a hot buffet choice, hot meal from the menu and fresh espresso coffees on order. The staff at breakfast were hit and miss. Some very friendly and then some were quite rude and even ignored us on one occasion. We felt at times they wanted us out even when the restaurant was very quiet. There were road works out the front which we didn't know about but it really didn't affect our stay. The hotel is in a residential area and each room has very heavy doors so it was incredibly quiet. It's not a fantastic location for restaurants and cafes because of where it is but the hotel has it's own restaurant and cafe.
Stayed 3 nights in Jul 2017
Response from Frédéric Ribault on 9 Sept 2017
Dear KimandEvan, Thank you for choosing Sofitel Buenos Aires! We appreciate your kind words and we are very pleased to know that you have had a lovely stay. Regarding your room service order and our breakfast service, please allow me to offer you my sincerest apologies. Rest assure I will share your concerns in order to avoid future occurrence as this type of incidents do not reflect our standards of service. Once again, please do accept my sincere apologies for all the inconveniences and please do not hesitate to contact me. Looking forward to receiving you again in a near future. Yours sincerely, Frédéric Ribault General Manager

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Dear Jane, Thank you for your feedback. We hope to receive you again in a near future, and that your next visit will be as pleasant as the previous one. Yours sincerely, Frédéric Ribault General Manager

10/10 Excellent

Charlie, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy & Classic Hotel
Good location. Nice Biblioteque & Bar. Very good restaurant. Great staff. Small shower. TV didn't work properly. Overall experience: Very good.
Stayed 3 nights in Jun 2017
Response from Frédéric Ribault on 4 Jul 2017
Dear Charlie, Thank you for taking the time to share your experience at Sofitel Buenos Aires. It is a pleasure to know that you have had enjoyed your stay with us. Regarding your comment, rest assure we will take the appropriate measures to prevent future inconveniences. Looking forward to receiving you again in a near future. Yours sincerely, Frédéric Ribault General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Not a five star
The Sofitel lobby, bar, and restaurant are all five star but surprisingly the rooms are not even close. The hallways and rooms are 3.5 star at best. Hallways are beat up and dirty. Rooms are very tired and in need of updating. There is an old musty smell that permeates the room, most likely coming from the old drapes, upholstered furniture, and stained carpet. I was very disappointed. While the location is great, there are many other hotels in the area from which to choose.
Stayed 3 nights in Jun 2017
Response from Frédéric Ribault on 4 Jul 2017
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assure I will share your comments with our Housekeeper and we will take the appropriate measures. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frédéric Ribault General Manager

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2017
Estimada Anita, Muchas gracias por su devolución en cuanto a su visita. Esperamos recibirla con nosotros en un futuro cercano. Saludos cordiales, Frédéric Ribault Gerente General

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017
Dear Eric, Thank you for choosing Sofitel Buenos Aires. We appreciate your comments regarding your experience with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Ribault General Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel in Buenos Aires
Luxurious hotel in prime touristic area. Very friendly staff,clean and cozy rooms, good breakfast. There was in front of the hotel at the time of my visit
Dear Ahmed, Thank you for your kind words. It is a pleasure for us to know that you had a lovely stay. I will share your comments with our team. Looking forward to receiving you soon. Sincerely, Frédéric Ribault General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a central location.
This is the perfect hotel for your Buenos Aires vacation.
Response from Frédéric Ribault on 22 Apr 2017
Dear Guest, Thank you very much for your kind review. It is our pleasure to know you have had a lovely stay with us. Looking forward to receiving you again at Sofitel Buenos Aires. Yours sincerely, Frédéric Ribault General Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from A Trentadue on 22 Apr 2017
Dear Christian, We appreciate your feedback regarding your stay with us. It is a pleasure to know you had a "Magnifique" stay. We hope your next visit will be as pleasant as the previous one. Looking forward to receiving you again at Sofitel Buenos Aires. Yours sincerely, Frédéric Ribault General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Located in BA north side. Overall is a good place to stay and nice staff.
Response from Frédéric Ribault on 25 Mar 2017
Dear Guest, Thank you for your feedback regarding your stay with us. It is a pleasure to know you have had a lovely stay at Sofitel Buenos Aires, we hope your next visit will be as pleasant as the previous one. Looking forward to receiving you again. Sincerely, Frédéric Ribault General Manager

10/10 Excellent

Dee, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very nice hotel in a very good neighborhood. The only reason for the Pleasing review of hotel condition was the need for cleaning of room carpetting. This was noticed by all in our party regarding rooms. Otherwise, what a great place with excellent staff. We enjoyed the Biblioteca bar very much for coffee, cocktails, and light fare. Concierage, Front Desk, Bellmen and Room Attendants also top-notch.
Response from Frédéric Ribault on 25 Mar 2017
Dear Dee, Thank you for your kind comments regarding your stay at the Sofitel Buenos Aires. It is always a pleasure to receive such positive feedback. I will share your comments with our team. Regarding the deep cleaning of the carpets, rest assure we are taking the appropriate measures. We are glad to know you have enjoyed our service and Café Arroyo, we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Ribault General Manager

10/10 Excellent

Tony, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Well Situated With European Flair
Great location on quiet residential street walking distance to park, some shops, restaurants. Lovely room and common areas done in an elegant European style while still providing modern conveniences including great internet. Hugely helpful and firendly staff. Nice bar. Excellent included breakfast although didn't get to otherwise eat at the restaurant (menu was interesting). Overall couldn't ask for anything better at the price which we found very reasonable for this class of hotel. Stayed 3 nights before a cruise.
Response from Frédéric Ribault on 10 Mar 2017
Dear Tony, We appreciate your kind comments regarding your stay with us. It is always a pleasure to receive such positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Frédéric Ribault General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top customer service...mid level security...
Great location with amazing service. You can tell that the staff actually cares and strives for the best. The security is something that could be much, much, much better. My key was always demagnetized and it only took handing it to them my room number to have it reprogrammed. That didn't give me a ton of confidence that anyone else could enter my rooms...
Response from Frédéric Ribault on 10 Mar 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires. Regarding our security policies, please let me inform you that in order to hand a new key, it is mandatory to request a picture ID. Never the less, if one of the staff members know you, it is not necessary. Looking forward to receive you again in a near future. Sincerely, Frédéric Ribault General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good Hotel let down by poor service
Pros : Very comfortable Hotel and convenient location Cons: Inefficient, slow , off hand service at breakfast (exception Laura) Indifferent attitude and inaccurate information from concierge
Response from Frédéric Ribault on 12 Mar 2017
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would appreciate if you could inform me the details of your experience in order to take the appropriate measures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frédéric Ribault General Manager

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel, great location
Response from General Manager on 21 Feb 2017
Dear Georgina, It has been a pleasure to receive you at Sofitel Buenos Aires. We appreciate your comments and we are glad you have had a pleasant stay with us. Looking forward to receiving you again in a near future. Yours sincerely, Florencia Killian Guest Relations

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very suitable hotel
Very nice hotel, great location. We were only passing through BA so an ideal place for a night, good location.
Response from General Manager on 10 Mar 2017
Dear Georgina, Greetings from sunny Buenos Aires! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It has been a pleasure to receive you at Sofitel Buenos Aires. Yours sincerely, Frédéric Ribault General Manager

10/10 Excellent

BP, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall great experience
Central location. Excellent and helpful staff. Mario at the reception provided top class customer service.
Response from GR on 30 Jan 2017
Dear BP, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Frédéric Ribault General Manager

10/10 Excellent

Peter, Vienna, Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, exceeding expectations everywhere
our stay was satisfying in every aspect, from the friendliness of the staff at check-in, the broad selection at the breakfast buffet, the comfort of the rooms, to the coziness of the bar and their very helpful staff.
Response from GR on 30 Jan 2017
Dear Mr. Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Frédéric Ribault General Manager

10/10 Excellent

hiker65, l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locatio
Front desk staff could not have been more helpful or more attentive. Could teach others about the meaning of impeccable service.
Response from Atrentadue on 14 Dec 2016
Dear Hiker65, Thank you for the great review of our Staff! We are honored and proud that you enjoyed your stay at Sofitel Buenos Aires. We hope to see you again very soon. Sincerely, Ana Trentadue Front Office Manager

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel on a very quiet street but close to downtown and to very good restaurants.
Response from General Manager on 14 Dec 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Trentadue, Front Office Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I spent a few days of our honeymoon here and loved it.The bar in the lobby served a delicious variety of food and local South American wines until midnight. The staff at the front desk and concierge were also incredibly lovely, knowledgeable and helpful in making our time in Buenos Aires and enjoyable one.
Response from General Manager on 28 Nov 2016
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Trentadue, Guest Relations Manager

10/10 Excellent

Daniela P, Green Bay, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in BA
The room was large, with modern styling, very comodious bathroom.all amenities are new and in great shape. The bed is large and very comfortable. WI-FI with good speed. And the staff-outstanding. Their recommendations for restaurants to eat and tango shows were great! The staff is what makes Sofitel Buenos Aires to stand out among other luxury brands. We will definitely stay there again. Highly recommended!
Response from Atrentadue on 9 Nov 2016
Dear Mrs. Daniela P, Thank you for taking the time to write such warm comments about your experience in Sofitel Buenos Aires. We read them with pride as you speak of our wonderful Team who work continuously to make a difference in the service provided. I will share your words with everyone! We hope to have you once again in the upcoming future. Kind regards, Ana Trentadue, Guest Relations Manager

8/10 Good

John Edwin, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and quiet, but inferior service
Response from Atrentadue on 7 Nov 2016
Dear Mr. Edwin: We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Trentadue, Guest Relations

10/10 Excellent

Rob, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, everything top notch
Great service, comfortable bed, great amenities, great location, great breakfast buffet
Response from anatrentadue on 17 Oct 2016
Dear Rob, Thank you for taking the time to write about your experience in Sofitel Buenos Aires. It is was an honour to have you as a Guest in our establishment. We hope to welcome you once again in the future! Kind regards, Ana Trentadue Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ice cold shower for 2 out of 5 days. This occurred even after letting the water run for 5 minutes.
Response from ATrentadue on 14 Sept 2016
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We valueyour sharing your concerns and your experience, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Trentadue Guest Relations

10/10 Excellent

Ryan, Toronto, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and exceptional staff.
Having stayed at the Sofitel in Montreal, Canada and New York, USA - the property in Buenos Aires certainly lived up to expectations. The location is perfect for walking around the downtown and for getting onto the subway. The rooms are elegantly decorated and extremely comfortable. There were more stains in the carpet of our room than I was really comfortable with, however I did my best not to let that impact my enjoyment of the hotel and city.
Response from AnaTrentadue on 27 Jul 2016
Dear Ryan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We are working on fixing all our rooms, so I apologise for the stain in the carpet. They were created when the carpet was actually cleaned, and the product used touching the furniture dyed the carpet. A terrible event for the state of our magnifique rooms. We hope to see you again very soon. Sincerely, Ana Trentadue Guest Relations

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
This is semi-luxury hotel in good location to walking distances to some major attractions. Room is very clean. we had Junior suite which is a room with bed and added small table and love seat. Regular room would have been quite small. we booked this hotel based on reviews for location. Hotel is very friendly and especially concierge people really helped for all information. Main problem we had was the hotel key which is card with metal strip. Most of times it did not work and we had to go back to front to get a new one. Also in the business office, printer did not print and 2nd computer did not work. Breakfast was minimal with only 2 hot dishes but had other basics. Location is good but you have to walk 15 to 30 min to get to sightseeing places.
Response from A Trentadue on 28 Jul 2016
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and that our Team made you feel welcomed. In regards to your comments about the keys, we shall see what exactly is happening to fix the problem and prevent future occurence. We hope to see you again very soon. Sincerely, Ana Trentadue Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We truly enjoyed our stay at the Sofitel Buenos Aires. The hotel is on a quiet street, in a very safe area. The staff are excellent- great service and very welcoming. The restaurant and cafe in the hotel are both very good. Our room was spacious, clean, very comfortable. They are mindful of the details that make guests comfortable- turn down service, coffee in the room, an umbrella to use, etc... We look forward to returning to Buenos Aires and would definitely stay at the Sofitel again.
Response from A Trentadue on 28 Jun 2016
Dear Guest, We can only thank you for your kind words of motivation about your experience with us. Your observations are an indicator that we are going in the right direction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Trentadue, Guest Relations

10/10 Excellent

Maureen, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in the area!
We had the best experience here. The staff is amazing! Would definitely stay here again. Perfect location to see the city. Hotel had everything we needed!!!
Response from A Trentadue on 27 Jun 2016
Dear Maureen, Thank you for taking the time to tell us about your experience in Sofitel Buenos Aires. We are very grateful for your opinion and our staff is looking forward to welcome you once more as our guest many other times in the future. Warm regards, Ana Trentadue, Guest Relations Manager

10/10 Excellent

Laura, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Service & FOOD!
Our first trip to Argentina and we did not know what to expect. Sofitel was perfect and reminded us of a stay in Paris. We ate 2 out of 4 nights at Le Sud (better than the nights away!). The hospitality of Mariano and personal appearance of the fabulous chef were great highlights. We went on to Cordoba & Bariloche for wonderful stays, but Sofitil remained the nicest hotel by far. The bar there is great and the food is AMAZING!
Dear Laura, Thank you for taking the time to tell us about your experience at Sofitel Buenos Aires. It is so pleasing to know that being your fist time in Argentina we had such a positive impact on your stay and percepcion of our Magnifique country. We are convinced that our guests´ satisfaction is our most important value; thus we continuously strive to make their stay an unforgettable Experience. We hope to enjoy your presence once again in our house! Sincerely, Ana Trentadue, Guest Relations