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Reviews of Park Royal City Buenos Aires

3 out of 5
Park Royal City Buenos Aires
Suipacha 1092, entre Av Santa Fe y M.T. de Alvear, Buenos Aires, Capital Federal

Reviews

8.0

Very good

Rating 10 - Excellent. 95 out of 291 reviews" "
Rating 8 - Good. 118 out of 291 reviews" "
Rating 6 - Okay. 55 out of 291 reviews" "
Rating 4 - Poor. 13 out of 291 reviews" "
Rating 2 - Terrible. 10 out of 291 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service
Good location but hotel is old inside rooms. Bathroom has no space at all to put any toiletries. Sink tap barely reached the basin. Shower tile floor was slippery and drainage slow. Hallway noise from other rooms was excessive.
Stayed 4 nights in Mar 2024
Response from Park Royal City Buenos Aires on 2 Apr 2024
Dear Mr. Richard,Thank you very much for your comments, we will take them into consideration to continue improving the quality of service provided to our guests. We hope to have the opportunity to welcome you soon on your next trip to the city of Buenos Aires.Kind regards!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Park Royal City Buenos Aires on 12 Jan 2024
Muchas gracias por su reseña! Nos alegra saber que disfrutó de su estadía con nosotros.Esperamos volver a recibirlo pronto,Saludos cordiales,

10/10 Excellent

Jodelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good location
One night stay between domestic flights. Quick to and from airport Free breakfast was fabulous. Lots of options. I did walk around the neighborhood. Clean area, lots of small businesses. Wouldstay again
Stayed 1 night in Jan 2023
Response from Park Royal City Buenos Aires on 13 Jan 2023
Thank you very much for your feedback! We are glad to know you enjoyed your stay with us. Hope to see you back anytime soon!Kind regards

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness, staff & service
The room is old.
Response from Park Royal City Buenos Aires on 9 Jan 2023
Thank you Kathy for your feedback!

10/10 Excellent

Alana

Stayed 2 nights in Jan 2023
Response from Park Royal City Buenos Aires on 9 Jan 2023
Muchas gracias por su puntaje, Alana! Nos alegra mucho saber que disfruto de su estadia con nosotros. Esperamos tener el agrado de volver a recibirla pronto. Saludos cordiales,

10/10 Excellent

Arturo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Sep 2022
Response from Park Royal City Buenos Aires on 22 Sept 2022
Muchas gracias por su puntaje!Esperamos tener oportunidad de volver a recibirlo pronto. Quedamos a su disposicion.Saludos cordiales,

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 1 night in Sep 2022
Response from Park Royal City Buenos Aires on 26 Sept 2022
Muchas gracias por su puntaje Arturo!Esperamos tener oportunidad de volver a recibirlo pronto.Quedamos a disposicion

10/10 Excellent

Judy

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It is an older hotel but everyone is nice and the place s clean. Location is very central. Well worth the money.
Stayed 1 night in Feb 2020
Response from General Manager on 27 Feb 2020
Dear Guest Thank you so much for your coments. We are very glad to see your experience was very good endeed. We like to inform you that by this days we are making a prretty good effort in changing rooms, modernizing our breakfast spot, and bringing new air to the entire hotel. Hope you can see it during your next stay. Kind Regards Patricio Harrington, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel clean and neat. Staff very helpful 😀😀😀😀😀😀😀😀😀
Stayed 4 nights in Feb 2020
Response from General Manager on 19 Feb 2020
Dear Guest: Thanx so much for your kind coments. Hope to see you back again in your next visit to Buenos Aires...! Kind regards Patricio Harrington General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient, nice big room and comfortable bed. Breakfast was good, simple. Easy walk to Teatro Colon.
Stayed 1 night in Jan 2020
Response from P. Harrington - Gral Manager on 27 Jan 2020
Dear Guest Thank you very much for taking the time to posto your comment. It really helps to keep on improving. Good Luck and hope to see you back very soon Patricio Harrington

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I asked them to help me with transportation. They tried to cheat me. We were 6 people and we were promised a private van, instead they gave us a normal cab. We have to argue with everyone even the cab driver. Horrible experience.
Stayed 2 nights in Dec 2019
Response from Patricio Harrington on 23 Dec 2019
Dear Mr. Casas, In first place, we apologize for the inconvenience generated with your transfer request. Being a large group and, us, not working at the moment with mini vans, we´ve failed to properly inform / suggest the best possible option for your trip. For a hotel as ours this is not acceptable, which is why I´ll make sure to take all the necessary measures so that this is never repeated. I remain at your disposal for any questions or comments, cordially. Patricio Harrington General Manager

10/10 Excellent

Mummafaye, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious clean room with fridge and safe. Staff were very helpful and polite. Luggage store whilst we travelled elsewhere. Good location and quite in a busy city
Stayed 3 nights in Nov 2019
Response from Agustina Villar on 2 Dec 2019
Thank you very much for your feedback! We are happy to know you enjoyed your stay with us. Hopefully we´ll see you back soon. Best regards, Agustina Villar Reservations manager

8/10 Good

Verified traveller

Travelled with partner
Central locacated to touristic attractions pleasing hotel close to restaurants
Stayed 7 nights in Jul 2019

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Diego Pitari on 1 Aug 2019
Estimado Gabriel, Muchas Gracias por sus Comentarios!!!!! Estamos muy contentos que su estadia en el Hotel haya sido de su agrado. Todo nuestro equipo agradece su feedback!!!. La esperamos nuevamente en Buenos Aires. Cordialmente. Diego A. Pitari Gerente General

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Apr 2019
Response from Diego Pitari on 30 Apr 2019
Estimado Huesped, Muchas Gracias por su calificacion!!!!! esperamos su regreso nuevamente. Saludos Cordiales!!!!! Diego A. Pitari Gerente General

6/10 Okay

Jonathan

Stayed 1 night in Jan 2019
Response from Diego Pitari -General Manager on 8 Jan 2019
Thank you Jonathan! We hope to see you back again soon. Best regards, Diego Pitari General Manager

6/10 Okay

Jonathan

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2019
Response from Diego Pitari - General Manager on 8 Jan 2019
Thank you Jonathan! We hope to see you back again soon. Best regards, Diego Pitari General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms we booked one double and one family, actually had living rooms with small kitchen areas.
Stayed 3 nights in Dec 2018
Response from Diego Pitari - General Manager on 8 Jan 2019
We are glad to know you enjoyed your stay! We remain at your disposal. Best regards, Diego Pitari General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very helpful Breakfast was good Did not get coffee replaced in room after the first day
Stayed 3 nights in Dec 2018
Response from Diego Pitari - General Manager on 10 Jan 2019
Thank you for your feed back. We are looking forwards to welcoming you on your next trip to Buenos Aires. Best regards, Diego Pitari General Manager

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Diego Pitari - General Manager on 19 Dec 2018
Thank you for you feedback! We remain at your disposal. Best regards, Diego Pitari General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The location of the hotel was excellent and the room size was great.
Stayed 2 nights in Nov 2018
Response from Diego Pitari - General Manager on 4 Dec 2018
Thank you so much for your feedback! We are happy to hear that you enjoyed your stay. Hopefuly we´ll see you back anytime soon. We remain at your disposal. Best regards, Diego Pitari General Manager

2/10 Terrible

Miss, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
Reception staff are the least helpful I have ever come across. On two separate occasions this month, on two night stays, they have needed me to move between different rooms on each consecutive night. This hassle meant I had to pack my bags each night, check out before 11am and leave my bags at reception until 3pm when I could check into our new room. Not to mention, this is extremely unenvironmentally friendly with regards to the cleaning staff remaking every room. I’m aware that this happened to many others staying in the hotel also. The reception staff also weren’t sure of the time that breakfast service finished.
Stayed 1 night in Nov 2018
Response from Diego Pitari - General Manager on 29 Nov 2018
Dear Miss, We are sorry to hear that you have suck a bad expierence during your stays at our hotel. We deeply appologize for all the inconviniences caused and hope to be able to compensate it to you. We remain at your disposal. Best regards, Diego Pitari General Manager

8/10 Good

Kim, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were again very welcoming and assisted with advice and information. They have been great each timr we have stayed. A nice room on a high level on this stay -thanks. We appreciate they have looked aftet our bags each time whilst we ventured further afield. Hotel is in a convenient lovation.
Stayed 1 night in Nov 2018
Response from Diego Pitari - General Manager on 5 Nov 2018
Dear Mr. Kim, Thank you very much for your comments! We are glad that you enjoyed your stay with us. Hopefully we will see you back anytime! Best regards, Diego Pitari General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2018
Response from Diego Pitari - General Manager on 26 Oct 2018
Thank you! We hope to welcome you anytime again. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel good location. nice staff
I have a good experience at this hotes compare to the one in Cordoba.
Stayed 2 nights in Jun 2018
Response from Juana Carreró on 5 Jul 2018
Dear guest, Thank you very much for taking the time to comment on us. We hope to meet you very soon again. Best regards,

10/10 Excellent

Azhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for a work and pleasure stay
The room was very spacious, clean and well furnished. Very helpful and friendly staff. Excellent location.
Stayed 2 nights in May 2018
Response from Juana Carreró on 8 Jun 2018
Dear Azhar, Thank you very much for taking the time to comment on us. We are glad you had a nice experience and we hope to meet you again very soon. Best regards,

8/10 Good

Rumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great location and good service :-)
Stayed 6 nights in May 2018
Response from Juana Carreró on 30 May 2018
Dear Rumiko, Thank you very much for taking the time to comment on us. We are glad you had a nice experience with us and we hope to meet you again very soon. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ivan, the front desk concierge, was amazing. He was so thorough and friendly. In addition, his knowledge of the English language was refreshing in a different country. He provided lots of great insights to help with our trip. Our first room which was provided was not very nice. It had a plastic shower curtain my grandma would have had. Once the issue was addressed, we were provided a new room, which was perfect. Our only other issue was the WiFi. It was extremely slow if at all. In order to get minimal connectivity we would have to go to the lobby.
Stayed 7 nights in Feb 2018
Response from Juana Carreró on 6 Mar 2018
Dear guest, Thank you very much for takig the time to comments on us. It would help us to improve our services. We hope to meet you again very soon. Best regards,

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located in a vibrant big city.
A very efficiently run hotel with nice big rooms and great facilities. A comfortable 2 night stay. The reception staff were very good, especially Roberto who went above expectations in helping us with many things.
Response from Juana Carreró on 22 Feb 2018
Dear Mr. Jeff, Thank you very much for taking the time to comment on us. We are very glad you had a nice stay with us and we hope to meet you again very soon. Best regards, Juana Carreró

8/10 Good

Jorge Rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2018
Response from Juana Carreró on 31 Jan 2018
Muchas gracias Sr. Rivera por hacernos llegar su evaluación. Esperamos recibirlo pronto nuevamente. Saludos cordiales,

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Juana Carreró on 31 Jan 2018
Estimado Andrés, Muchas gracias por elegirnos. Esperamos recibirlo pronto nuevamente. Saludos cordiales,

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches everywhere!
This place from the outside looks great, and at an initial view, it seems fine. But by the second day, the room is over run by cockroaches and is simply just dirty. Very unhappy!
Stayed 3 nights in Nov 2017
Dear guest, Thank you very much for sending us your comments. This event is not usual at the hotel and we regret that it happened to you. We hope to see you again to reverse this first impression. We remain at your disposal. Best regards, Juana Carreró

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We stayed 7 nights in one of the penthouse suits. The room was comfortable but aged. We did not like the breakfasts.
Stayed 7 nights in Nov 2017
Response from Juana Carreró on 28 Nov 2017
Dear guest, Thank you very much for taking the time to comment on us. We will take note of the mentioned points to work on their improvement. Hope to meet you again soon. Best regards, Juana Carreró

2/10 Terrible

Ana, sao paulo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
You will not like this hotel, believe me
It was the worst hotel experience i have ever had. Honestly. Since the beginning, the guy at the recepcion At check in was grumpy and didnt seem happy at all. The towels for shower at my mums room were dirty, really dirty, and so so so old that they were torn! it also had yellow stains. Of course we asked the reception to change it and it was a huge problem for the hotel, the way those grumpy guys talked to us it seemed they were doing us a big favor giving us clean towels. It would be funny if it wasnt that tragic! The bathroom was awful, dirty, old, with stains in the wall and floor, it had an old bath with a plastic curtain, which it was (of course) dirty. Really, its unbelievable. Asked the reception to change my parents room, because they could not stay in a place like that. They didnt! The rececionists were rude and said we would have to stand that. Asked for my money back so I could go to another place, it looked like a joke. One of the nights I asked for an iron to iron my clothes (no, there was no iron in the room), they took 45 minutes to take it to me. Now, the breakfast, Omg, they simply have nothinh beside crackers and sweet bread for breakfast. One artificial juice and coffee. That is it. It was better not to have breakfast, its ridiculous, a hotel that says the breakfast is include should be ashamed. There is not even one single good point about this place. Honestly, believe me, dont be there!!!!
Stayed 3 nights in Nov 2017
Response from Juana Carreró - Gerente de Ventas on 11 Nov 2017
Dear guest, Thank you very much for leaving us your comments. We regret what happened and we will work on the points indicated to correct this situation. Best regards, Juana Carreró - Sales Manager

4/10 Poor

Stephanie, buenos aires

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible bed
They dont have queen beds, they sell queen bed but they have single bed one next to the other. Just terrible
Stayed 1 night in Nov 2017
Response from Juana Carreró - Gerente de Ventas on 6 Nov 2017
Dear Mrs Stephanie, Thanks for taking the time to comment about us. As in many hotels this is the bed system that is offered to give the possibility of offering a queen or two twin beds according to the needs of the guest. We regret that you did not like it. We are at your disposal. Best regards,

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Estimado Huésped, Muchas gracias por dejarnos evaluación. Esperamos se haya hospedado a gusto con nosotros y poder recibirlo pronto nuevamente. Saludos cordiales, Juana Carreró - Gerente de ventas

2/10 Terrible

chucho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad attention
This hotel is so bad because due to the service that they offer is so different the real room: 1. The room did not have a telephone. 2. Bad room service 3. Air conditioning did not work 4. They did not help with your suitcases. 5. We booked two rooms with two beds but When we arrived they gave a shared room with a bed and sofa bed.
Stayed 6 nights in Jul 2017
Response from Juana Carreró on 9 Aug 2017
Dear guest, We are very sorry you did not have a good experience. We hope you could give us a second chance to improve your opinion about us. In that case, please contact me personally and I will make shure you have a much better acommodation. Thank you very much in advance. Best regards, Juana Carreró

6/10 Okay

Ruchi

Liked: Cleanliness, staff & service, room comfort
Decent Hotel!
We stayed in the Hotel for 9 nights. A centrally located hotel in downtown Buenos Aires. 5 mins from the San Martin Plaza and the Pas Palace, 10 mins from Theatre Colon and other major historical sites. Very close to the bus and metro if you are intending to use them. The rooms and bathroom were clean. We had plates, cutlery, microwave and a small fridge in the room with a small table and 4 chairs. So if you are planning to pick up food and bring it in and eat in the hotel it's good. Keep in mind it's a mini fridge with a non-existent freezer. Breakfast timings were good (7:00 am to 10:30 am) and on weekends they served till 11:00 am. The only issue was the Breakfast space was too small. There was no place to walk or even sit if more than 25 people showed up. Always missing cutlery and plates but the people working there were so friendly and nice they would be running around trying to please everyone with a smile on their faces. It was a nice hot breakfast with eggs, sausages, cereal, fruit, toast a nice and different dessert everyday. Food was good. Hotel room was clean and basic. I've seen better rooms and more plush hotel. The sofa beds in the second bedroom were not the most comfortable but you are there to be outside and not be stuck in the room anyways. The hotel staff at the front was very helpful and spoke English fluently which really helped us.
Stayed 2 nights in Jul 2017
Response from Room Division Manager on 12 Jul 2017
Dear Mr. Ruchi, Thank you very much for taking the time to comment about us. We´ll take note about your suggestions to improve our service. We hope for you to visit us again soon. Best regards, Juana Carreró

8/10 Good

nzstevo, New Zealand

Liked: Cleanliness, property conditions & facilities
Good base for BA
Suites are not big but comfortable enough, if somewhat dark. Breakfast good. Hotel in good location close to metro and short walk from sites
Dear guest, Thank you very much for taking the time to comment on us. I would like to inform you that the hotel is already replacing lighting for a less dim light. We hope to see you soon again! Best regards, Juana Carreró - Room Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friend staff ,good service ,
Response from General Manager on 2 Mar 2017
Thank you very much for taking the time to comment on your experience with us! We look forward for you to stay with us again soon. Best regards, Juana Carreró - Room Division Manager

6/10 Okay

Patricio, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Business in Buenos Aires
Very good location, bad illumination in the room, good breakfast, and veny nice sttaf. poor illumination and the lamps are rare.
Response from Marina Fumuso on 6 Oct 2016
Dear Patricio, good afternoon. Thank you for sharing your experience with us! We will consider your comments to improve our services, we are very glad you enjoyed our privileged location. Kind regards,

8/10 Good

Carla, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed and a pleasant stay!
Stayed at this hotel to be near friends staying next door and was not disappointed. Very comfortable bed and not much noise at all (I was on the fifth floor). The room was a bit dark, but of course that's perfect for sleeping!
Response from Marina Fumuso on 11 Apr 2016
Dear Carla, good afternoon. We are very pleased to know you enjoyed our privileged location and our comfortable rooms. We hope to welcome you again very soon. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good location
stayed there twice,first time room 505 not so good quite dim and outside window gives light from some kind of shaft. stayed there again room 1202 which was very good plenty of light and spacious too.hotel staff were very courteous and all in all i'd stay there again
Response from Park Royal Buenos Aires on 23 Dec 2016
Dear Guest, good afternoon. Thank you for sharing your experience! We are very pleased to know you enjoyed your stay and kindness of our staff. We will pay close attention to your comments to improve our services. Kind regards,

8/10 Good

John, Rockville, MD. EEUU

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Hotel staff very efficient and friendly. The staff was always ready to help.

8/10 Good

Blaine - Wendy, Calgary Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was very well located in Buenos Airies
it was only minutes to the train station to Tigre and very central with lots of good restaurants in close proximity Florida Ave was right around the corner which is something everyone should do when in Buenos Aires Hotel was priced right and is good value all things considered.

4/10 Poor

O

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Better options in BA
First the suite, nice on photos on the web, was horrible. Where the TV set was supposed to be were some cables hanging out the wall. Safety box was not working. Furniture, carpets and sanitary outdated. The rooms in the renovated floors of the hotel are small, not enough light and windows made translucent so you could not see into the small inner-patio.
Response from gholguin on 22 Aug 2015
We appreciate your comments regarding Park Royal Buenos Aires, we will analyze each of the points made in order to improve and provide better service next time you visit us. We would love the opportunity to serve you again in the near future. Best regards Guillermo Holguin

4/10 Poor

Maria, San José

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel.
The hotel was undergoing rennovations, the room that was given to us was very old, dirty. It was noisy. It was a terrible hotel.
Response from gholguin on 24 Oct 2015
Thank you very much for your comments, we are in the process of remodeling guest rooms and different areas of the Hotel being the last part of renovation. We are really sorry the inconvenience caused during your stay and would love the opportunity to serve you again in the near future Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Worked Well for Us
There were three of us staying at the Hotel so having the Family Suite was reasonably priced and worked well. The suite included two bedrooms, a bathroom, and a big room that had a living room, dining area and kitchenette. The location was fine for our sightseeing adventures. The breakfast buffet was nice. The staff was terrific. They were very friendly and extremely helpful. The lobby and entrance to the hotel felt new and modern. However, the suite itself felt dated
Response from gholguin on 21 Aug 2015
Thank you very much for your comments, would love to have the opportunity to serve you again in the near future best regards,