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Reviews of GrandView Hotel & Convention Center

4 out of 5
GrandView Hotel & Convention Center
Azcuenaga 45, Buenos Aires

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 178 reviews" "
Rating 8 - Good. 45 out of 178 reviews" "
Rating 6 - Okay. 22 out of 178 reviews" "
Rating 4 - Poor. 14 out of 178 reviews" "
Rating 2 - Terrible. 19 out of 178 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Isac machado Fraga de

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean ! Very Nice staff
Stayed 2 nights in Apr 2024
Response from Central de Atencion al cliente on 20 Apr 2024
Good morning, Thank you for commenting on your stay at Hotel Grand View. We look forward to welcoming you back.

6/10 Okay

ALEXIS

Travelled with partner
Liked: Amenities, property conditions & facilities
I didn't like some places in the hotel that was dirty, the pool was dirty, the voices of the people of the other room it could hear in our room
Stayed 7 nights in Apr 2024
Response from Central de Atencion al cliente on 20 Apr 2024
Good morning, Thank you for commenting on your stay at the Grand View Hotel. We look forward to welcoming you back to improve your experience.

6/10 Okay

Karissa

Stayed 1 night in Apr 2024
Response from Central de Atencion al cliente on 5 May 2024
Muito obrigado pela sua avaliação da sua estadia no Hotel Grand View. Esperamos recebê-lo novamente para melhorar a sua experiência.Com os melhores cumprimentos

10/10 Excellent

Richard

Stayed 2 nights in Feb 2024
Response from Central de Atencion al cliente on 26 Mar 2024
Muchas gracias por dedicar unos minutos de su preciado tiempo para calificar su estancia en Hotel Grand View. Esperamos tener el agrado de recibirlo nuevamente.Saludos cordiales

8/10 Good

Wayne

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 8 nights in Jan 2024
Response from Central de Atencion al cliente on 23 Mar 2024
Gracias por comentar sobre su estancia en Hotel Grand View

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Staff willing to help
Stayed 2 nights in Feb 2024
Response from Central de Atencion al cliente on 23 Feb 2024
Good morning, Thank you for commenting about your stay at Hotel Grand View. We look forward to welcoming you again.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water.. bathroom..I should get money back
Stayed 4 nights in Feb 2024
Response from Central de Atencion al cliente on 23 Feb 2024
We look forward to welcoming you back to enhance your experience at Hotel Grand View.

10/10 Excellent

Larissa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Central de Atencion al cliente on 23 Feb 2024
Good morning, Thank you for commenting about your stay at Hotel Grand View. We look forward to welcoming you again.

4/10 Poor

bunwah

Stayed 1 night in Feb 2024
Response from Central de Atencion al cliente on 22 Mar 2024
Good morning, Thank you very much for rating your stay at Hotel Grand View.

8/10 Good

Craig

Stayed 2 nights in Jan 2024
Response from Central de Atencion al cliente on 22 Mar 2024
Good morning, Thank you very much for rating your stay at Hotel Grand View.

6/10 Okay

Dalia

Stayed 8 nights in Jan 2024
Response from Central de Atencion al cliente on 22 Mar 2024
Good morning, Thank you very much for rating your stay at Hotel Grand View.

2/10 Terrible

Roben

Disliked: Cleanliness, staff & service, property conditions & facilities
I had no hot water to shower. Water wouldn’t drain. I slipped bc the floors got all wet. Didht clean my room properly
Stayed 8 nights in Jan 2024
Response from Central de Atencion al cliente on 23 Feb 2024
We look forward to welcoming you back to enhance your experience at Hotel Grand View.

2/10 Terrible

Santiago

Stayed 1 night in Jan 2024
Response from Central de Atencion al cliente on 23 Feb 2024
We look forward to welcoming you back to enhance your experience at Hotel Grand View.

4/10 Poor

Elisa S.

Travelled with family and small children
Disliked: Staff & service
Terrible customer service, unexpected fees, “housekeeping only does the beds and that’s considered “cleaning” the apt…
Stayed 3 nights in Jan 2024
Response from Central de Atencion al cliente on 11 Jan 2024
Thank you for taking a few minutes of your time to comment on your stay at Hotel Grand View.We hope to welcome you again to improve your experience.

2/10 Terrible

Svetlana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
No hot water in the showers, no cleaning service, people are really nicr
Stayed 3 nights in Dec 2023
Response from Central de Atencion al cliente on 7 Jan 2024
Thank you for taking a few minutes of your time to comment on your stay at Hotel Grand View.We hope to welcome you again to improve your experience.

8/10 Good

Susanna

Stayed 2 nights in Dec 2023
Response from Central de Atencion al cliente on 30 Dec 2023
Muchas gracias por compartir su experiencia en Hotel Grand View

10/10 Excellent

Nilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Central de Atencion al cliente on 30 Dec 2023
Gracias por tomarse unos minutos de su tiempo para compartir su experiencia en Hotel Grand View. Esperamos tener el agrado de recibirla nuevamente

4/10 Poor

Omar

Disliked: Cleanliness, staff & service
The staff is unfriendly. If you are early they dint let you to check in and you’re not allowed to be in the property areas except in the lobby. Even though the elevators are not protected so anybody can get in. The staff makes a big deal when you’re early and they make you stand-by until it’s exactly 2pm to check in. Area is noisy but transportation is excellent so that makes up for the noise. Hotel is outdated and hit water takes like 10 minutes to start flowing. It’s just okay. The property is good and room are comfortable. It will be better if the staff is not so rude.
Stayed 2 nights in Dec 2023
Response from Central de Atencion al cliente on 7 Jan 2024
Thank you for taking a few minutes of your time to comment on your stay at Hotel Grand View.We hope to welcome you again to improve your experience.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Central de Atencion al cliente on 2 Dec 2023
Muchas gracias por comentar su estadia en Hotel Grand View

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With a litle change it could be a great experiance
Bathroom was sticky and not so clean. Shampoo is beter not to use . Is some cheap liquid . Towels not fresh . Used many times.For such a tipe ( tower) its very small restaurant.It was very bussy. Brekfast is poor. We where at 10th floor . No view!!! Grand view hotel ???? Everything else is just GREAT! We will come again and recomend to a friends.
Stayed 2 nights in Nov 2023
Response from Central de Atencion al cliente on 15 Nov 2023
Good day!We hope to have the pleasure of staying again and thus be able to improve the experience during your stay.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Central de Atencion al cliente on 11 Aug 2023
Thank you for taking a few minutes of your precious time to describe your stay at the hotel.We hope to receive it again.

6/10 Okay

Dora Elsa

Liked: Cleanliness, property conditions & facilities
The day I arrived I express my desire to extend one night (24 April). I was told that would not be posdible due to lack of availability of rooms. I told them I was surprised that there was no way to try to accommodate my request. I insisted a few times a day for 3 days until I gave up. The young ladies were kind but I needed a manager with experience who could listen. Someone texted me via whats app. I didnt feel my request was handled properly for an exclusive hotel. Anywhere in the world such request was possible. An experience person was needed at the front desk. Also, the restaurant was awful. Breakfast was good but any other meal would be burned, tasteless, staff chatting and on their phones. Last day no one cleaned my room even though I hung the sign requesting cleaning on the door. I had a good time because I MYSELF chose to be happy and smile
Stayed 4 nights in Apr 2023
Response from Luciana - Central de Reservas on 20 May 2023
Buenas tardes estimada Dora, todos los sectores le respondieron lo mismo porque manejamos el mismo sistema de disponibilidad. Por supuesto que si tenemos habitaciones la ofrecemos y vendemos, pero lamentablemente para las fecha requerida, no había nada disponible. Siempre en nuestra web publicamos lo real disponible.Saludos.

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful communication, didnt answer their phone, slow at answering messages in Expedia, replied in spanish even though my messages were in english. As a traveler, this is not a good look and I would not advise staying at this property.
Response from Luciana - Central de Reservas on 20 May 2023
Hola Thomas, lamentamos su experiencia, al ser un portal internacional, seguro tomaba traducciones.Puede acceder a nuestro teléfono directo publicado en nuestra web 24hs.Saludos.

4/10 Poor

Abbi

Liked: Cleanliness
Disliked: Staff & service, amenities
Located in a terrible area… was told to be back in the hotel for the night no later than 6:00pm. Because that’s when the surrounding shops close. It wasn’t recommended that I take an Uber or cab out after 6:00. The hotel is gorgeous. Loved having a pool. Ate in the hotel restaurant but that was awful. The room cost was great but it’s not in a safe area and I missed out on being able to explore the city.
Stayed 2 nights in Mar 2023
Response from Luciana - Central de Reservas on 20 May 2023
Hola Abbi, quizás no nos expresamos correctamente y nos entendió mal, la zona es comercial y todo movimiento termina entre las 17 y las 18. Usted puede movilizarse por el lugar, a la hora o el transporte que desee. Saludos.

6/10 Okay

Agustin

Business traveller
hotel regular, para una noche anda bien. El sector no es muy bueno. Buen desayuno.
Stayed 1 night in Mar 2023
Response from Luciana - Central de Reservas on 20 May 2023
Saludos Agustín.

10/10 Excellent

Vipin

Stayed 3 nights in Mar 2023
Response from Centro de atención al cliente - Hotel Grand View on 28 Mar 2023
Agradecemos su puntaje sobre su experiencia en nuestro hotel. Sera un placer recibirlo en su próxima visita.Saludos cordiales

8/10 Good

Camilo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good hotel for one night stay. Very well located and rooms are.nice and clean. Staff is not the friendliest.
Stayed 1 night in Jan 2023
Response from Central de atención al cliente - Hotel GrandView on 20 May 2023
Hello Camilo. Thank you for sharing your review on our hotel. It’s very important to us and it helps us to grow better at service. We’re looking forward to welcome you back in future visits!

6/10 Okay

DRAGANA

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Dec 2022
Response from Central de atención al cliente - Hotel GrandView on 20 May 2023
Hola Dragana. Gracias por puntuar nuestro alojamiento. Nos es de gran utilidad para seguir creciendo. ¡Saludos cordiales!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The front desk ladies were so kind and welcoming. Great location, lovely accommodation. My only suggestion to the hotel would be to have a restaurant menu in the room, as there is room service and you cannot bring in outside food.
Stayed 2 nights in Nov 2022
Response from Recepcion Hotel GrandView on 23 Feb 2024
Dear, Thank you very much for commenting about your stay at Hotel Grand View. We look forward to welcoming you again.

10/10 Excellent

javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained. The breakfast was very basic.
Stayed 2 nights in Nov 2022
Response from Recepcion Hotel GrandView on 23 Feb 2024
Thank you for commenting about your stay at Hotel Grand View. We look forward to welcoming you again.

6/10 Okay

JORGE O

Stayed 9 nights in Apr 2022

10/10 Excellent

Jorge A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2022

2/10 Terrible

Mat

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Terrible!
Is was awful! They gym doesn’t have water or alcohol. The breakfast is only bread and milk, there’s no protein in breakfast whatsoever! You literally have to paid for simple eggs. I will never return.
Stayed 6 nights in Dec 2021

2/10 Terrible

Francisco

Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT FIND!!
This hotel is a hidden gem!! Nestled in a residential area, this two year old property with modern conveniences, excellent amenities and a great front desk/reception staff made our recent stay very enjoyable. The on-site restaurant was great to have as there's no eateries nearby as we arrived in the evening - tired and hungry. And what a surprise as the food quality was very tasty and good!!! The only negative to this review is the service - or very lack of service - we received in the restaurant from one of their staff member. Thinking it may be because we arrived an hour before they were closing, it didn't matter as we saw him in the morning and the lack of guest service and initiative in taking care of his guests was sad to see. He obviously should not be in the service industry!! That evening, another server was in the restaurant and he provided excellent service. Otherwise, it was a great find and stay!!
Stayed 3 nights in Oct 2019
Response from Adrian on 29 Oct 2019
Dear, Thank you for your words. Your valuable feedback allows us to work harder on improving our service. I will be sharing your comments with our team. We hope to receive you again, Kind Regards,

10/10 Excellent

JorgePina, Artesia, NM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, clean, confortable , recommended
Stayed 1 night in Oct 2019
Response from Adrian on 29 Oct 2019
Thank you dear guest. Let us know when in town, we´ll be glad to share with you our always renewing services and treats.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to add more options to the food menu, but the hotel is perfect
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Bergonzini, PA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean building. Good location close to the subway. Good view
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, well appointed, very comfortable, lovely breakfast and pool and staff. Would stay again!
Stayed 12 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and quiet, in downtown, subway station is near by. I recommend that hotel.
Stayed 2 nights in Jan 2019

4/10 Poor

KYONG

Liked: Cleanliness
Disliked: Property conditions & facilities
Not recommended
Hotel frontdesk staffs need more trained. Room has plenty of space but not convenient. Looks like something is missing. I changed my booking for another day because of they attitude of Customer care.
Stayed 1 night in Jan 2019
Response from Javier Aduriz. Reception. on 24 Jan 2019
We are very sorry to hear that, Mrs Kyong. This is a very important revue for us and we are working hard improving the overall experience of our guests. We wish you hadn´t go throgh this bad experience with us. We invite you to come again to BA encouraging you to contact us for chance to change this around.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfotable mordern hotel in a quite location. handy to shps and food places and popular Palace of National Congress. Very clean and tidy room.
Stayed 1 night in Dec 2018
Response from Javier Aduriz. Reception on 21 Jan 2019
Thank you dear guest. Let us know when in town, we´ll be glad to share with you our always renewing services and treats.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, nice lobby, very nice pool and decent gym, very comfortable room.
Stayed 4 nights in Nov 2018

4/10 Poor

Lucas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice building, poor service, rough area.
Rooms are nice, great comfort and bathrooms are nice too. It has everything a 4 star hotel needs except for the cleaning service. We had to call several times every time we needed fresh towels, We run out of Shower Gel and we had to call a few times to get it. Last day here we had to ask 4 times for toilet paper as we ran out. We gave up in the end and went to buy some at the closest supermarket. The hotel is located in the area called "Once" not in Palermo as the website said.
Stayed 7 nights in Oct 2018

10/10 Excellent

Tenesha, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was absolutely amazing. They gave true hospitality and a feeling of home. The room was very comfortable and I can’t wait to go back and stay
Stayed 1 night in Sep 2018
Response from Analia Occhipinti - Reservas on 3 Sept 2018
Dear Tenesha, Thank you for your words. Your valuable feedback allows us to work harder on improving our service. I will be sharing your comments with our team. We hope to receive you again, Kind Regards,

8/10 Good

jonathas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Achei muito boa, bem conservada, funcionários educados, mas poderia melhorar as opções no café da manhã.
Stayed 2 nights in May 2024
Response from Central de Atencion al cliente on 16 May 2024
Obrigado por comentar sobre sua estadia no Hotel Grand View. Seus comentários nos ajudam a crescer dia após dia

8/10 Good

Lícia Cristina

Liked: Staff & service
Stayed 7 nights in May 2024
Response from Central de Atencion al cliente on 13 May 2024
Muchas gracias por comentar sobre su experiencia en Hotel Grand View

10/10 Excellent

Ma Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy amplio, limpio, cómodas camas, desayuno rico
Stayed 1 night in Apr 2024
Response from Central de Atencion al cliente on 4 Apr 2024
Muchisimas gracias por tomarse unos minutos de su preciado tiempo para comentar sobre su estancia en Hotel Grand View, esperamos tener el agrado de recibirla nuevamente.