All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great staff always available, helpful and kind.
This hotel experience was wonderful my 3 day stay was not long enough to enjoy all the amenities available, like the pool. I felt like I was staying with a friend.
Donna
Stayed 2 nights in May 2024
Response from Kade on 28 May 2024
Thank you for staying with us. We appreciate your feedback.
We had a lovely stay for 2 nights while visiting Knotts Berry Farm for a day. Our room was very clean and just recently remodelled, as well as the rest of the hotel. We enjoyed the large heated pool and its splash pad. Super convenient walk to the amusement park
Tania
Response from Sandra on 25 May 2024
Thank you for staying with us!! We appreciate your feedback
2/10 Terrible
Charika
25 May 2024
Disliked: Cleanliness, staff & service
Charika
Stayed 3 nights in May 2024
Response from Jackie on 26 May 2024
Hello Charika, thank you for taking the time to review our property. We do apologize for the inconveniences you experienced during your stay. After reviewing your reservation, we see management tried addressing the issues brought to their attention during your visit but you refused to let them. Again, we apologize for the inconveniences experience.
2/10 Terrible
Adelaida
24 May 2024
Disliked: Property conditions & facilities
Saw a cockroach on the bathroom wall
Adelaida
Stayed 1 night in May 2024
Response from Andrew on 25 May 2024
Hello, Adelaida, we are sad to hear you didn't enjoy your stay and we apologize for the inconvenience. We do have all of our rooms treated for pest control, but we have passed the information along to our housekeeping team to look into this. If you would like to speak more about this to us, please feel free to contact a manager on duty at (714)995-1111. Thank you and have a nice day!
We were very pleased with the hotel and restaurant in the hotel. The food was excellent! Loved all the new upgrades and bar. Walked right to the park and shops. Will definitely be back.
ANA
Stayed 1 night in May 2024
Response from Jennifer on 19 May 2024
Thank you for staying with us! We appreciate your feedback!
I absolutely loved all the staff! They were very friendly and very accommodating. I also noticed how hard the staff worked to keep the hotel clean. The rooms were very nice and tidy, and room service/breakfast ordering was amazing.
Aaron
Stayed 2 nights in May 2024
Response from Keith on 17 May 2024
Thank you for staying with us! We do greatly appreciate your feedback and hope to see you again!
This Hotel is beautiful! The staff was very friendly and helpful. The lobby is amazing and the Pzantry was convenient for a quick breakfast. Are room was very clean and we slept well on the comfortable mattress. A very enjoyable stay, thanks to everyone!helpful and friendly. The
Neil
Stayed 5 nights in Apr 2024
Response from Kade on 16 May 2024
Thank you for staying with us. We appreciate your feedback.
The hotel is renovated and the decor is very nice throughout the lobby and in the room. The room is a bit snug and you can hear everything. The beds are uncomfortable. The bathroom is older with a fresh coat of paint. The only outlets are near the tv and middle nightstand. There is an alarm clock with a charging station so that is nice. The TV only has cable stations which now a days I'd prefer streaming options to. The cafe and restaurant are convenient and comparable in price to everything locally. The location is great to Knotts and a short drive to Disneyland. There are also multiple restaurants within driving distance as well as a drug store and gas station. They do offer a shuttle to Disneyland however it has to be scheduled and does not run late. The pool is very nice and has a water play area for kids. 3 stars due to being woken up at night by a car alarm and crying babies. Also when we asked for a toothbrush that we forgot they suggested the gift shop instead of providing one as most hotels would do complimentary. The location is great but I would not stay here again.
Maria
Stayed 2 nights in May 2024
Response from Keith on 13 May 2024
Thank you for staying with us! We appreciate your feedback.
Amazing staff. Very clean and great environment. Definitely returning for future trips in the area. Also.. LOVE LOVE the smell when you first enter the hotel.
Tania
Stayed 2 nights in May 2024
Response from Alyssa B on 10 May 2024
Thank you so much for your review. We appreciate your feedback!
I reserved a room with a king bed, they said that’s what I was checking in to when I arrived and then it was a queen bed. Kind of frustrating because it massively impacted my sleep which was the only reason I was there.
Jessica
Stayed 1 night in Apr 2024
Response from Keith on 2 May 2024
Thank you for staying with us. We do appreciate your feedback.
The hotel is beautiful and the lobby smells like berries. The room was nice and the walk to Knotts Berry Farm is easy. We didn't have time this trip to use the pool, but it looked nice and the kids were happy that they have a splash pad. There is no complimentary breakfast and the new restaurant off of the lobby was a bit pricier than what we wanted to pay. We bought some muffins from the Starbucks in the lobby instead.
Marie
Stayed 1 night in Apr 2024
Response from Cristina on 30 Apr 2024
Thank you for staying with us, we appreciate your feedback!
From the time we walked in you could smell clean, we have stayed in a lot of places but they cleaned all the time here. It was close to a lot of attractions and easy to find your way to and from
Ricky
Stayed 7 nights in Apr 2024
Response from Cristina on 27 Apr 2024
Thank you for staying with us, we appreciate your feedback!