Honeymoon Room | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Reviews of Best Inn & Suites

2.5 out of 5
Best Inn & Suites
8530 Beach Blvd, Buena Park, CA

Reviews

7.2

Good

Rating 10 - Excellent. 969 out of 2753 reviews" "
Rating 8 - Good. 632 out of 2753 reviews" "
Rating 6 - Okay. 432 out of 2753 reviews" "
Rating 4 - Poor. 287 out of 2753 reviews" "
Rating 2 - Terrible. 433 out of 2753 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Emily, Burbank

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for. Don’t expect much from this property. Came for one night with our 3 year old. Bathtub was dirty, parts of the wall stained and broken. Bed sheets had burns in them. But the number one reason I will never go back; I had to put socks on to walk around the room or risk our feet turning pure black from the old dirty carpet. It was disgusting. If you just need a bed for the night and wear your socks, then it’s manageable. But I wouldn’t stay here again.

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 6 nights in May 2024

6/10 Okay

Jose Manuel

Liked: Cleanliness, property conditions & facilities
The pool
Stayed 1 night in May 2024
Response from Best Inn & Suites Buena Park on 27 May 2024
Thank you for your feedback. We're glad you enjoyed your stay at the Best Inn & Suites, Buena Park.

10/10 Excellent

Moanatea

Travelled with family
Liked: Amenities
Nothing all is good
Stayed 3 nights in May 2024
Response from Best Inn & Suites Buena Park on 27 May 2024
We're delighted you had a good experience with us. It's a pleasure to know how much you enjoyed our facility and friendly service. Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

8/10 Good

Ryon

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property its self is nice. Ac didn’t work really well but glad it was only 70s while I was there. But I had to check out early a day and the lady at the front desk advised my to contact Expedia to get my day refund back where I checked out early due to a medical emergency and come to find out they never checked me out and are refusing to give the day refund back after Expedia is trying to get it for me. The manager flat out denied it and never checked me out till 24 hrs after I done left
Stayed 4 nights in May 2024
Response from Best Inn & Suites Buena Park on 25 May 2024
Thank you for your feedback and for choosing to stay at our hotel. We look forward to having the pleasure of your company again in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Amenities
Great for the price. Room was big and liked the refrigerator, microwave, toaster, dishes. Perfect location for Knott’s Berry Farm. Will definitely stay again.
Stayed 2 nights in May 2024
Response from Best Inn & Suites Buena Park on 24 May 2024
Thank you for your valueable feedback. We're pleased our price for value paid and spacious accommodations worked out well for your needs. We're also happy to hear that you like our location and that you will return again in the future. It was a pleasure having you stay with us at the Best Inn & Suites, Buena Park!

8/10 Good

DEBRA, henderson

Travelled with partner
Liked: Cleanliness, staff & service
Property was clean just really runned diwn.
Stayed 1 night in May 2024
Response from Best Inn & Suites Buena Park on 24 May 2024
Clean and comfortalbe accommodations are what we like to deliver to our guests. Thank you for your review, Debra and we look forward to your next visit to the Best Inn & Suites, Buena Park.

8/10 Good

Judi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the room was clean and the bath towels was bigger than a face towel. :) The pool was very clean. Our only complaint would be that there were no cushions for the chairs and lounge chairs; the table need some serious cleaning. The staff was very pleasant.
Stayed 3 nights in May 2024
Response from Best Inn & Suites Buena Park on 21 May 2024
We appreciate your feedback and we will be addressing your concerns. Thank you for letting us know and we hope to have another opportunity to welcome you back.

2/10 Terrible

Nicole

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beds were terrible. When I booked it said free breakfast. Upon check in was told they stopped serving breakfast when Covid hit. That is plenty of time to remove false information about the property. Which that had a lot of.
Stayed 3 nights in May 2024
Response from Best Inn & Suites Buena Park on 20 May 2024
We regret not meeting your expectations, Nicole. Thank you for your review and feedback.

6/10 Okay

Brandy

Disliked: Cleanliness
Room was dirty. Outside area was as well. Property in great location and great value.... Cleanliness is Mid
Stayed 1 night in May 2024
Response from Best Inn & Suites Buena Park on 20 May 2024
We have shared your comments with the leadership team for necessary improvements. It is our hope you will give us another try in the future.

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Inn & Suites Buena Park on 20 May 2024
Thank you for your five-star review. We look forwrad to your next stay with us at the Best Inn & Suites Buena Park.

4/10 Poor

jessica

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was in the perfect area they hold a deposit but the rooms are not well maintained and clean. I would have not mind paid 150 dlls but for that type no thanks
Stayed 1 night in May 2024
Response from Best Inn & Suites Buena Park on 20 May 2024
Thank you for your review. We're sorry you were unhappy.

6/10 Okay

Ashley

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property is definitely a "you get what you pay for" property. It was 4 nights for us staying there, the staff was friendly, the cleaners did ok. The property needs some fixing up. The management approached myself and my husband on 2 separate occasions asking if we were staying there while we were waiting for an uber. Our room had the last guests food in the freezer still, the sink tile was not completed, the pool furniture was missing backs and it was rusted. It was cheap, and it was ok. I would spend a little more money and get something a little better in the future. No horrible experience, but not great.
Stayed 4 nights in May 2024
Response from Best Inn & Suites Buena Park on 14 May 2024
Thank you for being our guest. We hope to have another chance to welcome you back again in the future.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and close to airport
Stayed 1 night in May 2024
Response from Best Inn & Suites Buena Park on 11 May 2024
We're happy to hear that our location worked out well for you! Thank you for taking the time to leave your review.

10/10 Excellent

Dewight

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff and individuals
Stayed 3 nights in May 2024
Response from Best Inn & Suites Buena Park on 11 May 2024
We could not be happier that we were able to impress you with our service. Thank you for your business, and we look forward to your next visit.

8/10 Good

Aurora, Las Vegas

Stayed 2 nights in May 2024
Response from Best Inn & Suites Buena Park on 9 May 2024
Thank you for your review. We really appreciate it.

10/10 Excellent

lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and peaceful
Stayed 2 nights in May 2024
Response from Best Inn & Suites Buena Park on 9 May 2024
Thank you for visiting the Best Inn & Suites Buena Park. We hope to show you an even more comfortable stay next time.

10/10 Excellent

Martha, Indio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from Knott berry farm
Stayed 2 nights in May 2024
Response from Best Inn & Suites Buena Park on 6 May 2024
We are so happy our location worked out well for you, Martha! Thank you for your feedback.

2/10 Terrible

Kallista

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg I was so disappointed when I checked into hotel. Nothing like the pictures. Yes this hotel is CHEAP if you’re okay with a sketchy hotel room then be my guest. The hotel is very old so you can’t expect a fancy hotel or fancy decor. But it was just gross for me I would never stay again. We took multiple Ubers to places in Buena Park and they all said that this area and the street down was all a bad area with prostitution, homeless, and unsafe. They said this hotel among others houses and accommodate homeless (meaning cheap enough for homeless to afford) great for them but it was hard /uncomfortable to stay there with knowing that info. Huge benefit is walking distance from knotts. If you can afford elsewhere trust me just pay more for a safer and cleanlier place! Sheets were stained, curtains stained, ac is actually a swamp cooler, personally I did not find a “do not desturb sign” and so the hotel people went into our room and made beds and changed towels out. At other hotels they usually don’t enter your room unless it’s check out day or you request them too. I didn’t like that either. Leave your stuff in your car & take Uber don’t move your car otherwise you will loose parking. I did have to ask for another room because the first room we got the door was not flush with the wall therefore there was a crack and there was so many bugs in the room. You have to ask a worker to turn on the ice machine. Theres only one. Good luck if you book here. The workers are nice people.
Stayed 2 nights in May 2024
Response from Best Inn & Suites Buena Park on 6 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

2/10 Terrible

Luis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel you can stay at. The rooms are nothing like the pictures show. Very unclean! Stains on the bed sheets, ripped up pillows with hairs inside! Stains on the walls. Very unsafe as well. The front door didn’t completely close. The area is filled with homeless & prostitutes. The only good thing is that it’s walking distance to Knotts Berry Farm. Although I’m sure there’s nicer hotels near by.
Stayed 2 nights in May 2024
Response from Best Inn & Suites Buena Park on 6 May 2024
We're sorry you were unhappy. Thank you for your feedback.

8/10 Good

Violeta, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Thank
Stayed 1 night in May 2024
Response from Best Inn & Suites Buena Park on 5 May 2024
Thank you for sharing your experience with us and the travel community. We're thrilled you enjoyed your stay with us and we look forward to welcoming you back again!

10/10 Excellent

lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Nice clean and quiet
Stayed 2 nights in Apr 2024
Response from Best Inn & Suites Buena Park on 12 May 2024
We appreciate when our guests take time to review us! Thank you for your wonderful feedback.

6/10 Okay

scott

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great! I left my phone in the lobby and he ran after me to give it back. But the place was kinda run-down and noisy. The security chain on the door was half-broken, and there were big gaps around the door that let in a lot of light and noise.
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 29 Apr 2024
Thank you for sharing your concerns. We have sent them to the General Manager for their review. We do hope to welcome you back again in the future.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall for the price good price decent rooms cleanliness will definitely be coming here again with my family literally across the street from Knott's Berry farm so convenient
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 28 Apr 2024
We could not be happier to hear that our price for value met your needs, Juan! It was a pleasure having you as our guest at the Best Inn & Suites, Buena Park and we look forward to your next visit.

10/10 Excellent

Edward

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in early cause room was ready so that was nice and pool is heated for a breezy day.
Stayed 2 nights in Apr 2024
Response from Best Inn & Suites Buena Park on 28 Apr 2024
We're so glad you had a positive experience with us at the Best Inn & Suites, Buena Park! We look forward to welcoming you back again the next time you visit the area.

2/10 Terrible

Loraine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room ,rude staff , false advertisement I asked and paid for a suite instead they put me in a room with 2 queen beds and a bunk bed all stuffed in one room the water doesn’t get hot at all when I complained about it they kept making excuses instead of trying to fix the issue !!! I would never come here again !!
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 27 Apr 2024
Thank you for your feedback and for choosing to stay at our hotel. We apologize your stay was less than perfect. Your experience is not representative of our usual performance We would like to regain your trust and hope to serve you again in the future.

10/10 Excellent

ja

Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 17 May 2024
Thank you for sharing this positive review. We appreciate your feedback.We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 Okay

Seonaid

Travelled with family, Travelled with family and small children
Liked: Staff & service
Great service. Not the cleanest or most comfortable and quite loud at times but conveniently located and well priced.
Stayed 6 nights in Mar 2024
Response from Best Inn & Suites Buena Park on 25 Apr 2024
We pleased to hear that our pricing and location met your needs. Thank you for being our guest at the Best Inn & Suites Buena Park.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and never bothered. Usually have the ability to space out guests so there isnt any noise through the walls
Stayed 2 nights in Apr 2024
Response from Best Inn & Suites Buena Park on 25 Apr 2024
Thanks for your awesome review, Sean! We look forward to welcoming you back again.

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much activity in the property people hanging around the parking lot, poor staff service will not stay here again
Stayed 2 nights in Apr 2024
Response from Best Inn & Suites Buena Park on 25 Apr 2024
We apologize for your less that satisfactory stay at the Best Inn & Suites Buena Park. Thank you for your feedback.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 24 Apr 2024
We appreciate your five-star review, Jorge! Thank you for being a guest at the Best Inn & Suites, Buena Park.

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was old and smelly. The bathtub was plugged and the water didn't go down.
Stayed 1 night in Feb 2024
Response from Best Inn & Suites Buena Park on 23 Apr 2024
Joel, please let us know if you are not happy with your accommodations. We have no record of you complaining to us. Thank you for your review.

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to just about everything
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 22 Apr 2024
We are thrilled our location worked out well for you, Francisco! And we look forward to your next visit to us.

8/10 Good

Caroline

Stayed 2 nights in Apr 2024
Response from Best Inn & Suites Buena Park on 11 May 2024
Pleasing our guests is our top priority, so we are glad you left with such good memories of your trip. Your comments are much appreciated by our staff, and we hope to welcome you back soon!

8/10 Good

Corina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inn was literally across the street from Knott's Berry Farm - walking distance!! Staff was friendly and helpful checking me in, and my room was clean and cozy. The only downside was the angry bee in my room, but I caught it with an empty cup and released it outside. My room was close to a busy pathway so peiple walking by could be a little liud, but that's a common courtesy issue, not a property issue.
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 21 Apr 2024
We're so happy to hear that you found our location convenient for your needs and our staff friendly. We look forward to your next visit to us!

10/10 Excellent

Flor, Compton

It oooked nice and clean
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 18 Apr 2024
Thank you for your feedback, Flor! We're pleased you found your accommodations clean and we look forward to welcoming you back again soon!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean. The staff is very friendly and helpful!
Stayed 4 nights in Apr 2024
Response from Best Inn & Suites Buena Park on 17 Apr 2024
We're so glad you enjoyed your stay and you found all the staff was very friendly and your accommodations were great. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

2/10 Terrible

Gerardo, north las vegas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the listing didn’t match the room. there were unsavory stains on the walls, the tub stop didn’t work, the shower head had so much hard water build up it impaired the flow of water. when i arrived the lobby was closed, i had to call to let them know i was there. when i got into the room, there was lights on the bed frame, railings around the top and a mirror directly above the bed. It was unsettling. some might enjoy that, i don’t. some warning as to what was included in the room would have changed my choice to book there .
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 16 Apr 2024
We sincerely apologize for your experience with us. At any point in your stay, we would have recommended reporting the issues in the room to the front desk so that we could have accommodated to switch rooms or sent a maintenance to fix the issues.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Knotts berry farm
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 16 Apr 2024
We're pleased you found our location convenient for your trip to Knotts Berry Farm! We look forward to welcoming you back.

10/10 Excellent

David

Travelled with family
Check in was easy, room was clean and cozy! Very close to knotts which is a huge plus! Will be staying again in the future
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 15 Apr 2024
Thank you for your recommendation, David. We look forward to your return to us!

8/10 Good

Dennis

Liked: Staff & service, property conditions & facilities
Would stay again
Response from Best Inn & Suites Buena Park on 16 Apr 2024
We are thrilled that you enjoyed your stay with us! We look forward to your next visit.

2/10 Terrible

madalyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible, dirty and loud
Stayed 2 nights in Apr 2024
Response from Best Inn & Suites Buena Park on 15 Apr 2024
We're sorry you were unhappy. Thank you for your review.

6/10 Okay

Jannet

It needs to be cleaner and had very strange smells
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 15 Apr 2024
We appreciate all feedback here at the Best Inn & Suites and we will be addressing your concerns.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Police & tow truck was there for a while outside of the building with too much noise
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 14 Apr 2024
We are committed to providing each and every customer with a positive experience and are proud of our track record in offering good service. However, it does seem that we failed to meet your expectations. We apologize for the noise level during your stay.

10/10 Excellent

theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more reasonable that Knott hotel. It was noisy, but for the price it wasn't that bad
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 14 Apr 2024
Thank you for your feedback. We're happy to hear that our price for value met your needs. We look forward to welcoming you back again.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location to Knotts Berry Farm. Five minute walk from the hotel. The staff at the hotel were very friendly and helpful. The rooms were clean. Went for a swim in the pool. It was lovely especially because I had it all to myself. I definitely would recommend, my friends and family to stay at this hotel. And I would come back and stay here in the future as well.
Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 11 Apr 2024
Thank you for your great review! We're so glad you enjoyed your stay at the Best Inn & Suites, Buena Park and we hope to see you return again to us soon.

2/10 Terrible

Stephanie

Stayed 1 night in Apr 2024
Response from Best Inn & Suites Buena Park on 13 Apr 2024
Stephanie, we're sorry you were not satisfied with your stay at the Best Inn & Suites Buena Park. We hope to have another opportunity to welcome you back in the future.

10/10 Excellent

Hugh

Stayed 3 nights in Apr 2024
Response from Best Inn & Suites Buena Park on 11 Apr 2024
We appreciate your five star recommendation of the Best Inn & Suites Buena Park! Thank you for being our guest and leaving us feedback.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am grateful for the stay. I appreciate your staff. You run a good business. Good work
Stayed 2 nights in Apr 2024
Response from Best Inn & Suites Buena Park on 11 Apr 2024
Thank you so much for your kind review. We appreciate your comments and look forward to making your next visit to the Best Inn & Suites Buena Park excellent!

8/10 Good

Kimberly

Travelled with family and small children
It was good convient to where i was goin
Stayed 2 nights in Apr 2024
Response from Best Inn & Suites Buena Park on 8 Apr 2024
We're so glad our location was convenient for you, Kimberly. It was a pleasure serving you and we look forward to your next visit to us!