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I specified to change the bed sheet and left like €3 tips behind, and the bed sheet was not changed.
Jakob
Stayed 2 nights in Apr 2024
Response from Lajos Molnár on 28 May 2024
Dear Jakob,Thank you for bringing this to our attention. We apologize for the oversight and any inconvenience it caused. Your feedback is important to us, and we'll ensure this issue is addressed with our housekeeping team. We hope to have the chance to make it right during your next stay.Best regards,Lajos MolnárOperations Manager
4/10 Poor
Piravinth
Travelled with family and small children
24 May 2024
Disliked: Amenities
Was near an area where a lot of unsafe people wandered
Piravinth
Stayed 2 nights in May 2024
Response from Lajos Molnár on 24 May 2024
Dear Piravinth,Thank you for your feedback. We take your concerns seriously and will look into ensuring a safer environment around our hotel. We appreciate your honesty.Best regards,Lajos MolnárOperations Manager
Comfortable quiet hotel, next to train station.
Perfect for catching early morning train
Michelle
Stayed 1 night in May 2024
Response from Lajos Molnár on 24 May 2024
Dear Michelle,Thank you for your review! We're delighted you found our hotel comfortable and quiet, and conveniently located next to the train station. We hope to welcome you back for another stay soon!Best regards,Lajos MolnárOperations Manager
Dear Luisf,Thank you for your review! We're delighted you enjoyed our modern facilities and friendly staff. Hope to welcome you back soon!Best regards,Lajos MolnárOperations Manager
Dear Oscar,Thank you for your perfect rating and kind words! We're thrilled to hear you found our hotel clean and comfortable. We look forward to welcoming you back!Best regards,Lajos MolnárOperations Manager
Dear Russell,We're thrilled to receive your perfect rating! Thank you for choosing us, and we look forward to your next visit.Warm regards,Lajos MolnárOperations Manager
10/10 Excellent
Elayne
13 May 2024
Liked: Amenities
Everything on the room was comfortable, efficient and well lit, the room curtains were very dark when closed, and the whole hotel was modern.
Very convenient to the train station and local transit options. I hope to stay here again when I return.
Elayne
Stayed 2 nights in May 2024
Response from Lajos Molnár on 14 May 2024
Dear Elayne,We're delighted to hear that you found your room comfortable, efficient, and well-lit. It's great to know that you appreciated the modern amenities and convenient location. We look forward to welcoming you back on your next visit!Best regards,Lajos MolnárOperations Manager
Dear Tracey,Your perfect rating brightens our day! We're delighted you had such a fantastic experience during your stay with us.Best regards,Lajos MolnárOperations Manager
It was safe, and quiet at night. I felt safe. The staff was absolutely spectacular. Kattia got us settled in late after midnight and it was not a problem. I did communicate with the hotel that my flight was delayed but to please still hold my reservation and they did . I did get to check with Katyia once more. The room was super clean, loved how modern it is. I like they thought of the little details like a mini sewing kit, shower cap, a shoe mitt polisher. A refreshing complimentary bottle of water. The beds and pillows were great. We slept very good. I highly recommend this hotel. Excellent overall .
Bessy
Stayed 2 nights in May 2024
Response from Lajos Molnár on 10 May 2024
Dear Bessy,Thank you for sharing your wonderful experience! We're delighted to hear that you felt safe and enjoyed our quiet atmosphere. It's fantastic that Kitti provided exceptional service, even during a late check-in. We're glad you appreciated the modern amenities and attention to detail in your room. Your recommendation means a lot to us! We hope to welcome you back soon for another excellent stay.Best regards,Lajos MolnárOperations Manager
Dear Valentyn,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be one of the best in Budapest. We look forward to welcoming you back soon!Best regards,Lajos MolnárOperations Manager
The facility was clean and functional. Had all amenities readily available. Would be excited to stay again.
Dominic
Stayed 3 nights in Apr 2024
Response from Lajos Molnár on 6 May 2024
Dear Dominic,Thank you for the positive review! We're delighted to hear you found our facilities clean, functional, and well-equipped. We can't wait to welcome you back for another enjoyable stay!Best regards,Lajos MolnárOperations Manager
Hotel was conveniently located near an underground traincstation, and near lots of food & dining options.
It was a little hard to locate because signage was not prominent at eye level. Facilities were clean and comfortable. Generally a good place to stay.
Byron
Stayed 1 night in Apr 2024
Response from Lajos Molnár on 2 May 2024
Dear Byron,Thank you for your review! We're glad to hear you found our location convenient and enjoyed the nearby dining options. We appreciate your feedback regarding signage and will take it into consideration for improvement. We're pleased you found our facilities clean and comfortable, and we hope to welcome you back in the future!Best regards,Lajos MolnárOperations Manager
Dear Niall,Thank you for your glowing review! We're delighted to hear that you had such a wonderful experience with us. We hope to welcome you back again soon!Best regards,Lajos MolnárOperations Manager
Receptionist named Emma is very nice. We were very tired and she gave us room before official time. Thank you.
Nadiia
Stayed 1 night in Apr 2024
Response from Lajos Molnár on 29 Apr 2024
Dear Nadiia,Thank you for your review! We're glad to hear that Emma provided excellent service and accommodated your needs. We'll make sure to pass on your appreciation to her. We hope to welcome you back soon!Best regards,Lajos MolnárOperations Manager
Good quality property very convenient to the train station
Kim
Stayed 1 night in Apr 2024
Response from Lajos Molnár on 29 Apr 2024
Dear Kim,Thank you for your review! We're delighted to hear that you found our property to be of good quality and conveniently located near the train station. We appreciate your feedback and hope to see you again soon!Best regards,Lajos MolnárOperations Manager
Great location near Public Transit and Railway Station. Safe and clean hotel with pleasant staff.
Margitka
Stayed 5 nights in Apr 2024
Response from Lajos Molnár on 29 Apr 2024
Dear Margitka,We're thrilled to hear you enjoyed our convenient location and found our hotel safe, clean, and staff pleasant. Thank you for your kind words! We look forward to welcoming you back in the future.Best regards,Lajos MolnárOperations Manager
Dear Natasha,Thank you for your review! We're delighted you found our hotel to be modern, clean, and convenient. We aim to provide a top-notch experience for all our guests.Best regards,Lajos MolnárOperations Manager
Great transport links around the hotel with it being right next to the railway station and taxi stops. Very close to tram and bus stops too so easy to get around the city
Hamish Sudheer
Stayed 3 nights in Apr 2024
Response from Lajos Molnár on 17 Apr 2024
Dear Hamish Sudheer,Thank you for your review! We're thrilled you found our location convenient with excellent transport links. We strive to make exploring the city hassle-free for our guests. Looking forward to welcoming you back!Best regards,Lajos MolnárOperations Manager
Dear Eduardo,We greatly appreciate your positive feedback! It was a pleasure to host you, and we look forward to the opportunity to welcome you back for another delightful stay in the future!Best regards,Lajos Molnár
Dear Charmeline,Thank you for your positive feedback! We hope to welcome you back for another pleasant stay!Best regards,Lajos MolnárOperations Manager
The place is clean and big and very close to many places. However, the bar manager is a little rude and not accommodating. We received a mini wine as VIP stay. We don’t drink wine and requested to have it changed to bottled water. The lobby receptionist asked the bar/restaurant manager. The manager was rude and said no.
Hilda
Stayed 1 night in Apr 2024
Response from Lajos Molnár on 8 Apr 2024
Dear Hilda,Thank you for sharing your experience. We're glad to hear you found our establishment clean, spacious, and conveniently located. We apologize for the inconvenience caused by the interaction with our bar manager. Your feedback is valuable, and we will address this matter internally to ensure better customer service in the future.Best regards,Lajos MolnárOperations Manager
10/10 Excellent
BARIS
3 Apr 2024
BARIS
Stayed 2 nights in Mar 2024
Response from Lajos Molnár on 29 Apr 2024
Dear Baris,Thank you for the perfect score! We're thrilled you enjoyed your stay with us. Looking forward to hosting you again soon!Best regards,Lajos MolnárOperations Manager
8/10 Good
Isabella
29 Mar 2024
Isabella
Stayed 1 night in Mar 2024
Response from Lajos Molnár on 29 Apr 2024
Dear Isabella,Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at our hotel.We hope to welcome you back soon for another memorable experience!Best regards,Lajos MolnárOperations Manager
Good location. Very pleasant and helpful staff. Clean, quiet room
Martha
Stayed 3 nights in Mar 2024
Response from Lajos Molnár on 31 Mar 2024
Dear Martha,Thank you for your positive feedback! We're delighted to hear you enjoyed our convenient location, friendly staff, and peaceful accommodations. We hope to welcome you back soon!Best regards,Lajos MolnárOperations Manager
Dear Paul,Thank you for your feedback! We're delighted to hear you enjoyed our prime location.Best regards,Lajos MolnárOperation Manager
10/10 Excellent
HYUNJUN
25 Feb 2024
HYUNJUN
Stayed 1 night in Feb 2024
Response from Lajos Molnár on 27 Feb 2024
Dear Hyunjun,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that you enjoyed your experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager
Dear Anat,Thank you for your kind words! We're glad you enjoyed your stay and found our hotel lovely, the room comfortable, and our staff friendly. We hope to welcome you back soon!Best regards,Lajos MolnárOperations Manager
Dear Jacopo,Thank you very much for staying at IntercityHotel Budapest and for sharing your feedback. We are pleased to see that our location and cleanliness met your expectations.We look forward to welcoming you back again soon!Best regards,Kitti JánosAssistant Front Office Manager
Easy check-in and check-out.
Staff are very friendly and give good advice.
Friendly lobby area to wait for other guests.
Rooms are very nice and service is great.
Very happy with our stay
Jason
Stayed 3 nights in Feb 2024
Response from Lajos Molnár on 19 Feb 2024
Dear Jason,Thank you for your review! We're thrilled to hear that you had a pleasant experience with us. We pride ourselves on our easy check-in and check-out process, friendly staff, cozy lobby, excellent rooms, and great service. We're glad you enjoyed your stay, and we hope to welcome you back soon!Best regards,Lajos MolnárOperations Manager
Dear Paul,Thank you for taking the time to share your positive experience with IntercityHotel Budapest. We are pleased to hear that you found our facilities highly convenient and clean. Your appreciation of the IntercityHotel brand is valuable to us.We look forward to serving you again in the future.Best regards,Lajos MolnárOperations Manager
Nice clean hotel near Keleti Station .. the room was clean tidy and comfortable the staff were friendly...
Nigel
Stayed 1 night in Jan 2024
Response from Lajos Molnár on 4 Feb 2024
Dear Nigel,Thank you for taking the time to share your positive experience at our hotel. We appreciate your acknowledgment of our convenient location near Keleti Station and are delighted to hear that you found the room clean, tidy, and comfortable. Our team takes pride in providing friendly and accommodating service, and we are pleased to have met your expectations.We anticipate the opportunity to welcome you back for another comfortable stay in the future.Best regards,Lajos MolnárOperations Manager
10/10 Excellent
Regina
14 Jan 2024
Regina
Stayed 1 night in Jan 2024
Response from Lajos Molnár on 4 Feb 2024
Dear Regina,Thank you for taking the time to write about us and share positive feedback.On behalf of the IntercityHotel Budapest team, I look forward to welcoming you back soon.Sincerely yours,Lajos MolnárOperations Manager
6/10 Okay
Evan
10 Jan 2024
Liked: Cleanliness
Bad =
The only comfortable seating near the bar was positioned at the hotel entrance which was very cold due to guests coming and going. The room lighting was over complicated with the shower room glass window not being covered by a curtain. The towels were too small, should be bigger. No spare bedding or pillows. Limited coffee- sugar-milk.
Good =
The staff were friendly and the decor is modern. Good hot shower. Great location next to the Keleti train / Metro station. If it was not for the great locatiin I would not have chosen to stay
Evan
Stayed 3 nights in Jan 2024
Response from Lajos Molnár on 12 Jan 2024
Dear Evan,Thank you for taking the time to share your thoughts. We're delighted to hear that you enjoyed our friendly staff, modern décor, and the convenience of our location near Keleti train/Metro station. Your feedback regarding the seating arrangement, room lighting, towel size, and the availability of coffee-sugar-milk is valuable to us. We appreciate your insights, and we'll certainly take them into consideration to enhance our guests' experience. We hope to welcome you back and provide an even more comfortable stay in the future.Best regards,Lajos MolnárOperations Manager
Dear Nicolas,Thank you for taking the time to share your feedback on our property. We appreciate your positive remarks regarding the cleanliness and organization of your room. Delivering a clean and well-organized environment is a key priority for us, and we are pleased to hear that it contributed to your overall experience.We look forward to welcoming you back in the future.Best regards,Lajos MolnárOperations Manager
10/10 Excellent
Mali
25 Dec 2023
Mali
Stayed 2 nights in Dec 2023
Response from Lajos Molnár on 4 Jan 2024
Dear Valued Guest,We greatly appreciate your thoughtful feedback and the time you invested in sharing your positive experiences with us.The entire team at IntercityHotel Budapest is eager to have the pleasure of welcoming you back in the near future.Best regards,Lajos MolnárOperations Manager
Dear Peter,Thank you for taking the time to provide feedback on your recent stay at our hotel.We are delighted to see that, although not exquisite, your overall experience was good.We hope to have the pleasure of welcoming you back in the future.Sincerely yours,Kitti JánosAssistant Front Office Manager
Dear Batbayar,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that, although not exquisite, your overall experience was good. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager
10/10 Excellent
JeongAe
18 Dec 2023
JeongAe
Stayed 3 nights in Dec 2023
Response from Lajos Molnár on 20 Dec 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that you enjoyed your experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager
8/10 Good
Thomas
13 Dec 2023
Thomas
Stayed 1 night in Dec 2023
Response from Lajos Molnár on 15 Dec 2023
Dear Thomas,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that, although not exquisite, your overall experience was good. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager
Great location for coming or going through the Keleti train station. Cross the street and you're there.
Not the best part of the city but we found some nice restaurants and bars within a 25 minute walk.
The hotel is modern and clean with well appointed rooms. The staff at reception spoke perfect English and were very helpful.
Caroline
Stayed 1 night in Dec 2023
Response from Lajos Molnár on 13 Dec 2023
Dear Caroline,Thank you for choosing IntercityHotel Budapest and for sharing your feedback, which received a 100% rating. We are delighted to learn that our room facilities, cleanliness, location and reception staff met your expectations.We look forward to welcoming you back again soon!Best regards,Lajos MolnárOperations Manager
10/10 Excellent
Dean
12 Dec 2023
Dean
Stayed 1 night in Dec 2023
Response from Lajos Molnár on 15 Dec 2023
Dear Dean,Thank you for taking the time to write about us and share positive feedback.On behalf of the IntercityHotel Budapest team, I look forward to welcoming you back soon.Sincerely yours,Lajos MolnárOperations Manager
10/10 Excellent
Fabian
7 Dec 2023
Fabian
Stayed 2 nights in Dec 2023
Response from Lajos Molnár on 10 Dec 2023
Dear Fabian,Thank you for taking the time to write about us and share positive feedback.On behalf of the IntercityHotel Budapest team, I look forward to welcoming you back soon.Sincerely yours,Lajos MolnárOperations Manager
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that you enjoyed your experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager
Es un hotel de 5 estrellas, disfrazado de 4, mis respetos para el gerente del hotel y sobretodo al gerente de alimentos y bebidas, que profesionales todos es está área. Felicidades, fue un gusto hospedarme con ustedes. Ubicación inigualable, frente a la estación de trenes Keleti
María del Rocío
Stayed 3 nights in Nov 2023
Response from Lajos Molnár on 5 Dec 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that you enjoyed your experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager
Excellent location across from Keleti train station and metro. Very good accommodations and breakfast. Staff extremely helpful.
frank
Stayed 1 night in Nov 2023
Response from Lajos Molnár on 1 Dec 2023
Dear Guest,Thank you for choosing to stay at IntercityHotel Budapest and for sharing such wonderful feedback.We are glad to know that our facilities and services met your expectations.We look forward to welcoming you back!Kind Regards,Lajos MolnárOperations Manager
Dear William,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that you enjoyed your experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.Best regards,Lajos MolnárOperations Manager
Beautiful, elegant hotel, great dining, elegant decorations, elegant rooms, excellent supportive staff, safe, eco friendly, creative, artistic decorations, and centrally located for walking and transportation.
Bob
Stayed 1 night in Nov 2023
Response from Kitti on 15 Nov 2023
Dear Bob,Thank you so much for taking the time to share such a glowing review! We are thrilled to hear that you had a beautiful experience during your stay with us.If your travels bring you back to Budapest, we would love the opportunity to welcome you again.Warmest regards,Kitti JánosAssistant Front Office Manager
8/10 Good
CHIOU-SHYA
12 Nov 2023
CHIOU-SHYA
Stayed 1 night in Oct 2023
Response from Nikolett B. on 14 Nov 2023
Dear Chiou-Shya,Thank you for staying at IntercityHotel Budapest.I am glad that you have enjoyed your stay in our Hotel!On behalf of the IntercityHotel Budapest team, I look forward to welcoming you back soon.Sincerely yours,Nikolett BathóFront Office Supervisor