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Reviews of Vienna House Easy by Wyndham Bucharest Airport

4 out of 5
Vienna House Easy by Wyndham Bucharest Airport
283, Calea Bucurestilor, Otopeni

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1000 reviews" "
Rating 8 - Good. 362 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Daniela on 21 May 2024
Dear Oliver,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Adelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in May 2024
Response from Daniela on 16 May 2024
Dear Adelin,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

8/10 Good

MIHAELA

Travelled with family
Nice hotel, friendly staff
Stayed 1 night in May 2024
Response from Daniela on 13 May 2024
Dear Mihaela,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were excellent as always!
Stayed 1 night in May 2024
Response from Daniela on 8 May 2024
Dear Joe,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for very good service
Stayed 1 night in Apr 2024
Response from Daniela on 2 May 2024
Dear Paula ,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Homer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and efficient
Stayed 1 night in Apr 2024
Response from Daniela on 2 May 2024
Dear Homer,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, can walk from airport, good breakfast.
Stayed 1 night in Apr 2024
Response from Daniela on 1 May 2024
Dear Arnold,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay here! Right outside the airport is super convenient, especially since they have a bus taxi to and from the airport. I stayed here last year and there is a reason why we came back to this hotel.
Stayed 1 night in Apr 2024
Response from Daniela on 30 Apr 2024
Dear Daniel,Thank you for taking the time to share your experiences! It was a pleasure for us to be your local host. We are happy that you enjoyed your stay at Vienna House by Wyndham, and we hope to see you again very soon. Meanwhile, we remain at your disposal for future booking needs in the Bucharest / Otopeni airport area.Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House by Wyndham team

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities
It is always nice to stay at Vienna House because it is a nice facility and very close to the airport. And they provide a shuttle service for a small fee.
Stayed 1 night in Apr 2024
Response from Daniela on 23 Apr 2024
Dear Jo Ann,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

6/10 Okay

Florin

Business traveller
Liked: Cleanliness, staff & service, amenities
Not worth the value for money.
Stayed 1 night in Apr 2024
Response from Daniela on 20 Apr 2024
Dear Florin,Thank you for taking the time to write about your stay with us.We are deeply sorry to find out that the hotel did not fully meet your expectations. Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very close to the airport. Responsive staff, great facilities.
Stayed 1 night in Mar 2024
Response from Daniela on 26 Mar 2024
Dear Alexandru,Thank you for taking the time to share your experiences! It was a pleasure for us to be your local host. We are happy that you enjoyed your stay at Vienna House by Wyndham, and we hope to see you again very soon. Meanwhile, we remain at your disposal for future booking needs in the Bucharest / Otopeni airport area.Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House by Wyndham team

6/10 Okay

Zaki

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Daniela on 19 Mar 2024
Dear Zaki,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, clean, friendly staff, airport shuttle, good breakfast! We enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Daniela on 8 Mar 2024
Dear Denise,Thank you for taking the time to share your experiences! It was a pleasure for us to be your local host. We are happy that you enjoyed your stay at Vienna House by Wyndham, and we hope to see you again very soon. Meanwhile, we remain at your disposal for future booking needs in the Bucharest / Otopeni airport area.Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House by Wyndham team

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above is great for somebody who wants to be closed to airport and not interested in being downtown. They have a free shuttle, there is a train station 50 meters from hotel that takes you to Gară de Nord.
Stayed 1 night in Feb 2024
Response from Daniela on 19 Feb 2024
Dear Florin,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Feb 2024
Response from Daniela on 19 Feb 2024
Dear Joe,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relatios Manager & Vienna House team

10/10 Excellent

Claudiu

Liked: Property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Daniela on 19 Feb 2024
Dear Claudiu,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

6/10 Okay

Dermot

Liked: Cleanliness, staff & service
WE AHD TO TAKE A TAXI TO TE HOTEL AS NOBODY ANSWERED THE PHONE TO ORDER THE SHUTTLE
Stayed 1 night in Feb 2024
Response from Daniela on 21 Feb 2024
Good morning,First of all thank you for taking the time to share your experience with us. We are deeply sorry for the inconvinience. We remain at your disposal!Daniela PeneleaGuests Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable room. Pleasant staff at reception. Convenient to airport
Stayed 1 night in Feb 2024
Response from Daniela on 13 Feb 2024
Good morning,Thank you for taking the time to share your experiences! It was a pleasure for us to be your local host. We are happy that you enjoyed your stay at Vienna House by Wyndham, and we hope to see you again very soon. Meanwhile, we remain at your disposal for future booking needs in the Bucharest / Otopeni airport area.Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House by Wyndham team

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Airport Stay!
Excellent hotel, located minutes from airport which could easily be walked in 10-15 or a free shuttle is available. The hotel is great for short stays near the airport but is a taxi ride to town and not much around. The only thing that drops it by one star is the €17 breakfast which sticks out like a sore thumb to the rest of Bucharest’s modestly priced food.
Stayed 2 nights in Feb 2024
Response from Daniela on 6 Feb 2024
Dear Anthony,Thank you for your rating and we hope to see you again, very soon!Please do not give upon us!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

4/10 Poor

Heather

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Rooms are around 28C, so unless you like a very hot room, it’s not the hotel for you.
Stayed 1 night in Jan 2024
Response from Daniela on 30 Jan 2024
Dear Heather,First of all let me thank you for talking the time to share your experience. I am deeply sorry that you did not enjoy your stay with us. We had some cold nights so that is the reason why we heated the rooms more, wishing for our guests not to experience the cold.Once again, we apollogize and we hope you will not give up on us.Sicerly yours,Daniela Penelea, Guests Relations Manager

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing ! Thank you.
Stayed 1 night in Dec 2023
Response from Daniela on 26 Jan 2024
Dear Roman,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Daniela on 13 Jan 2024
Dear Steven,Thank you for taking the time to share your experiences! It was a pleasure for us to be your local host. We are happy that you enjoyed your stay at Vienna House by Wyndham, and we hope to see you again very soon. Meanwhile, we remain at your disposal for future booking needs in the Bucharest / Otopeni airport area.Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House by Wyndham team

10/10 Excellent

Seham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and they picked us up from airport for free. However I would note that for travellers who can't make calls abroad, make sure to arrange this in advance. We struggled to get wifi in the airport and so had to ask a stranger to let us use their phone to request the pick up.
Stayed 1 night in Dec 2023
Response from Daniela on 10 Jan 2024
Dear Seham,Thank you for taking the time to rate us.I am sorry you had to struggle to call us. Hope to see you again soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
It’s our third time staying at this hotel and the previous times we had a wonderful experience. Everything was great this time too, except that for whatever reason the room was extremely hot. We tried to change the heater settings, eventually turned it off and opened the window. Unfortunately the noise from the street was too loud and we ended up closing it. Needless to say, it was not a restful night.
Stayed 1 night in Jan 2024
Response from Daniela on 9 Jan 2024
Dear Guest,Thank you for your rating!I am deeply sorry that you did not have a good rest. I hope you will not give up on us and we will see you again. Have a great day!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

8/10 Good

Andreea, Mississauga

Stayed 1 night in Dec 2023
Response from Daniela on 3 Jan 2024
Dear Andreea,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House team

10/10 Excellent

Ovidiu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable with a great breakfast
Stayed 1 night in Dec 2023
Response from Daniela on 27 Dec 2023
Dear Ovidiu,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guest Relations Manager & Vienna House team

10/10 Excellent

Cristian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, in a noisy, high traffic area. Perfect for short stays very conveniently located for the airport.
Stayed 1 night in Dec 2023
Response from Daniela on 27 Dec 2023
Dear Cristian,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea,Guests Relations Manager & Vienna House team

10/10 Excellent

Lavinia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, and shuttle service was great.
Stayed 1 night in Dec 2023
Response from Daniela on 20 Dec 2023
Dear Lavinia,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guest Relations Manager & Vienna House team

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for an overnight trip before heading to the airport.
Stayed 1 night in Nov 2023
Response from Daniela on 4 Dec 2023
Dear Jeanne ,Thank you for taking the time to share your experiences! It was a pleasure for us to be your local host. We are happy that you enjoyed your stay at Vienna House by Wyndham, and we hope to see you again very soon. Meanwhile, we remain at your disposal for future booking needs in the Bucharest / Otopeni airport area.Sincerely yours,Daniela Penelea Guests Relations Manager & Vienna House by Wyndham team

10/10 Excellent

RAZVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient when you have a next day flight.
Stayed 1 night in Nov 2023
Response from Daniela on 4 Dec 2023
Dear Razvan,Thank you for taking the time to share your experiences! It was a pleasure for us to be your local host. We are happy that you enjoyed your stay at Vienna House by Wyndham, and we hope to see you again very soon. Meanwhile, we remain at your disposal for future booking needs in the Bucharest / Otopeni airport area.Sincerely yours,Daniela Penelea, Guests Relations Manager & Vienna House by Wyndham team

10/10 Excellent

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were friendly and always willing to help.
Stayed 1 night in Nov 2023
Response from Daniela on 24 Nov 2023
Dear Muhammad,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guest Relations Manager

8/10 Good

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daniela on 24 Nov 2023
Dear Paolo,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guest Relations Manager

10/10 Excellent

Melodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from George Rosu on 19 Nov 2023
Dear Melodie,Thank you for taking the time to share your experiences! It was a pleasure for us to be your local host. We are happy that you enjoyed your stay at Vienna House by Wyndham, and we hope to see you again very soon. Meanwhile, we remain at your disposal for future booking needs in the Bucharest / Otopeni airport area.Sincerely yours,George Rosu, General Manager & Vienna House by Wyndham team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
High prices at onsite restaurant.
Stayed 2 nights in Nov 2023
Response from George Rosu on 19 Nov 2023
Dear James,Thank you for the great review of our hotel! Also, thank you for your suggestion, as we are always working on improving our quality and service.We are glad that in general you enjoyed your stay and hope to see you again very soon.Sincerely yours,George Rosu, General Manager and Vienna House team

10/10 Excellent

Dragos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pillow case with holes, bathroom running water was BROWN definitely not sanitary to brush my teeth or even shower.
Stayed 2 nights in Nov 2023
Response from George Rosu on 19 Nov 2023
Dear Dragos,Thank you for taking the time to share with us your experience!Also, thank you for your suggestions as we are always looking to improve our services and hotel products.We hope to see you again very soon.Sincerely yours,George Rosu, General Manager and Vienna House team

10/10 Excellent

Daniel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant experience. The restaurant is great, the staff uniformly nice, and the rooms were comfortable and clean.
Stayed 1 night in Nov 2023
Response from George Rosu on 19 Nov 2023
Dear Daniel,Thank you for taking the time to share your experience!We are very happy to learn from your experience that you enjoyed the team and the hotel product.We look forward to seeing you soon!Meanwhile, we remain at your disposal for your future booking needs.Sincerely yours,George Rosu, General Manager and Vienna House by Wyndham team

8/10 Good

Eliezer, Hadera

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from George Rosu on 19 Nov 2023
Dear Eliezer,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,George Rosu, General Manager & Vienna House team

8/10 Good

Florin Alexandru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location & free airport shuttle service
Stayed 1 night in Oct 2023
Response from Daniela on 24 Nov 2023
Dear Florin Alexandru,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea, Guest Relation Manager

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I expected this hotel to be a walkable distance from the terminal but it is not.
Stayed 1 night in Oct 2023
Response from George Rosu on 19 Nov 2023
Dear Linda,Thank you for the hotel review! We are deeply sorry to see that our hotel did not fully meet your expectations. Please accept our sincere apologies and allow me to mention that the hotel promotes and offers a free shuttle service 24/7 using a partner company. The distance to the airport is just 10 minutes walking distance if you have only a backpack (unfortunately Google Maps does not show the left-side red bridge to cross the main street, but the hotel team can give you easy directions). Besides the free shuttle service that the hotel is offering, alternatives like a train ride (2 min. ride; one stop) and bus ride (10 min., one stop) represent alternatives to be taken into consideration.We are glad that in general you enjoyed your stay and hope to see you again very soon.Sincerely yours,George Rosu, General Manager and Vienna House team

10/10 Excellent

Radu, Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in process. Very helpful with the shuttle
Stayed 1 night in Oct 2023
Response from George Rosu on 19 Nov 2023
Dear Radu,Thank you for taking the time to share your experience!We are very happy to learn from your experience that you enjoyed the team and the hotel product.We look forward to seeing you soon!Meanwhile, we remain at your disposal for your future booking needs.Sincerely yours,George Rosu, General Manager and Vienna House by Wyndham team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 1 night in Oct 2023
Response from George Rosu on 19 Nov 2023
Dear Guest,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,George Rosu, General Manager & Vienna House team

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were short friendly, the place was clean and inviting, more than a usual hotel airport. The steakhouse on site was delicious. The pillows, However, were horrible - like little airplane pillows. Not a good night sleep for that reason. Airport shuttle super easy to use.
Stayed 1 night in Oct 2023
Response from George Rosu on 19 Nov 2023
Dear Gina,Thank you for the great review of our hotel! Also, thank you for your suggestion, as we are always working on improving our quality and service. For your next stay, please be informed that we have available a pillow menu, so you can choose the best options for a good night's sleep.We are glad that in general you enjoyed your stay and hope to see you again very soon.Sincerely yours,George Rosu, General Manager and Vienna House team

10/10 Excellent

Melvin

Stayed 1 night in Oct 2023
Response from Daniela on 25 Oct 2023
Dear MelvinThank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela PeneleaGuest Relations Manager

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. From the room to breakfast.
Stayed 1 night in Oct 2023
Response from Daniela on 20 Oct 2023
Dear VladimirThank you for your rating and we hope to see you again, very soon!Have a great day!Sincerely yours,Daniela PeneleaGuest Relations Manager

8/10 Good

Vladimir

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Daniela on 24 Oct 2023
Dear Vladimir,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela Penelea Guest Relations Manager

10/10 Excellent

Marcelina

Stayed 1 night in Oct 2023
Response from George Rosu on 19 Nov 2023
Dear Marcelina,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,George Rosu, General Manager & Vienna House team

8/10 Good

Drasko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choise for sleeping over when you have an early flight in the morning
Stayed 1 night in Oct 2023
Response from Daniela on 20 Oct 2023
Dear DraskoThank you for taking the time to share your experiences! It was a pleasure for us to be your local host. We are happy that you enjoyed your stay at Vienna House by Wyndham, and we hope to see you again very soon. Meanwhile, we remain at your disposal for future booking needs in the Bucharest / Otopeni airport area.Sincerely yours,Daniela PeneleaGuest Relations Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Daniela on 20 Oct 2023
Dear Robert,Thank you for your rating and we hope to see you again, very soon!Sincerely yours,Daniela PeneleaGuest Relations Manager

10/10 Excellent

Iulian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Oct 2023
Response from George Rosu on 15 Oct 2023
Dear Iulian,Thank you for taking the time to share your experiences! It was a pleasure for us to be your local host. We are happy that you enjoyed your stay at Vienna House by Wyndham, and we hope to see you again very soon. Meanwhile, we remain at your disposal for future booking needs in the Bucharest / Otopeni airport area.Sincerely yours,George Rosu, General Manager & Vienna House by Wyndham team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location close to the airport. Friendly staff. Had a great dinner in the restaurant. Our ac didn’t work - 78 degrees. (We didn’t deal with it due to late arrival, early departure). Checkout said “please call next time we would’ve moved you or fixed it” which we knew but didn’t want to deal with with a 315am wake up. Would stay again!
Stayed 1 night in Oct 2023
Response from George Rosu on 15 Oct 2023
Dear Guest, Thank you for your feedback!Also, thank you for your suggestion, as we are always working on improving our quality and service.Please accept our most sincere apologies and we trust that we will have the opportunity to welcome you again to our house.Sincerely yours,George Rosu, General Manager and Vienna House team