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Reviews of Best Western Plus Briston

3 out of 5
Best Western Plus Briston
11A, Calea Bucurestilor Street, Otopeni, Ilfov

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 192 reviews" "
Rating 8 - Good. 73 out of 192 reviews" "
Rating 6 - Okay. 23 out of 192 reviews" "
Rating 4 - Poor. 2 out of 192 reviews" "
Rating 2 - Terrible. 3 out of 192 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Mihai

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Lp

Travelled with partner
Liked: Cleanliness, staff & service
Nice staff, very polite, extremely good value, great location.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay, clean and quiet, very convenient for the airport with the free shuttle.
Stayed 1 night in Dec 2019

8/10 Good

Mugurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Claudiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price
Fair price for above condition.
Stayed 1 night in Oct 2019

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious staff and great food in dining room. Room was clean and comfortable.
Stayed 1 night in Oct 2019

8/10 Good

MN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, convenient to fly out of Romania.
A basic hotel close to the airport. Good for taking an early flight our of the Otopeni airport. Good breakfast. Good (and free) shuttle to the airport. Convenient.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is nice with a good breakfast. There is nothing else I want to add.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, affordable and good food at the restaurant. Good location.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. Close to airport. Friendly staff. Free ride to airport.
Stayed 1 night in Sep 2019

8/10 Good

Charlie, Oklahoma City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport. Very clean although room was a little small. Good breakfast buffet.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Parking was horrible. The room was not very clean and curtains didn’t block the bright lights from outside.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
NOT A REAL BEST WESTERN
THE PERSONNEL WAS VERY NICE. HOWEVER, THE ROOMS AND HALLWAYS ARE COVERED IN OLD CARPET AND THE A/C UNITS BLOWING IN AIR THAT MADE ME SICK.
Stayed 1 night in Sep 2019

10/10 Excellent

Fei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Keith

Disliked: Staff & service
Shuttle did not come.
There was suppose to be a free shuttle from the airport, but they never showed up. The airport people had never heard of them. Ended up walking 4 miles with luggage to get to the hotel. WiFi was spotty.
Stayed 1 night in Sep 2019
Response from Andreea Iacob on 22 Sept 2019
Dear Keith, Thank you for choosing Best Western PLUS Briston Hotel. As my colleagues told you, it is important to call the driver when you are at "Departures". In the airport you can find two info points with phones for the passengers so you can use one of them in order to ask for the shuttle as well. I hope that despite this situation, you had an overall pleasant stay and that we will have the occasion of welcoming you in the future as well. Kind regards, Andreea Iacob, Front Office Manager

6/10 Okay

kimberly

Good: 5 min to airport with free shuttle Bad: had 800 flight and bfast did not start until 7-- how can you be an airport hotel and not have a 6am bfast?? They gave us boxed bfast but not to our liking. Horrible road noise all night that 2 phone sound machines could not cover up and poor light blocking blinds
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently close to airport.
Arrived very late. Appreciated the 24 hr check-in and friendly service next morning.
Stayed 1 night in Aug 2019
Response from Andreea Iacob on 24 Aug 2019
Dear Richelle, Thank you for choosing Best Western Plus Briston Hotel and for taking the time to share your feedback. We are happy to receive positive feedback and we are thrilled to learn that you enjoyed your stay with us. It was a pleasure to learn about the helpfulness of our team members and to read that they contributed to the comfort of your stay with us. We look forward to the pleasure of welcoming you in the future as well. Kind regards, Andreea Iacob, Front Office Manager

8/10 Good

Shai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought everything was absolutely fabulous. I plan to stay there again soon when I am in the area. The other place I stayed during my visit cost more and wasnt nearly as nice or convenient.
Stayed 1 night in Aug 2019

8/10 Good

george

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great price
Nice hotel for the price. Close to the airport. People nice at reception
Stayed 1 night in Jul 2019
Response from Andreea Iacob on 17 Aug 2019
Dear Eli, Thank you for choosing Best Western Plus Briston Hotel and for taking the time to share your feedback. It was a pleasure reading of your overall satisfaction and to learning that our team members contributed to the comfort of your stay. I will certainly share your feedback with them and encourage their good work. We hope to have the pleasure of welcoming you in the future as well. Kind regards, Andreea Iacob, Front Office Manager

10/10 Excellent

Adriana, Boulder, CO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice attentive staff. Close to airport and free hotel shuttle.
Stayed 1 night in Jul 2019
Response from Andreea Iacob on 17 Aug 2019
Dear Adriana, Thank you for choosing Best Western Plus Briston Hotel and for taking the time to share your feedback. It was a pleasure reading of your overall satisfaction and to learning that our team members contributed to the comfort of your stay. I will certainly share your feedback with them and encourage their good work. Kind regards, Andreea Iacob, Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very courteous, friendly and professional. Will use again and recommend to friends and family.
Stayed 1 night in Jul 2019
Response from Andreea Iacob on 17 Aug 2019
Dear Guest, Thank you for choosing Best Western Plus Briston Hotel and for taking the time to share your feedback. We are happy to receive positive feedback and we are thrilled to learn that you enjoyed your stay with us. It was a pleasure to learn about the helpfulness of our team members and to read that they contributed to the comfort of your stay with us. We look forward to the pleasure of welcoming you in the future as well. Kind regards, Andreea Iacob, Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ,and good pricees ,close by the airport,.
Stayed 1 night in Jul 2019

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Hotel with a Dependable & Free Shuttle
The shuttle service to the airport was perfect...the hotel had the shuttle at the airport when we arrived and getting a shuttle back in the morning worked like a charm. The hotel overall was a solid option for an overnight stay when flying out of Bucharest. The hotel had a modern and clean feel...we arrived at 930 pm and still managed to get a healthy meal in the hotel restaurant. The breakfast buffet options were good as well.
Stayed 1 night in Jul 2019

10/10 Excellent

Myung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Great service at the restaurant, very friendly staff and good food
Stayed 1 night in Jun 2019

10/10 Excellent

AB

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and everything with the airport shuttle went smoothly. Room was clean shower spacious. Great value. Will go definitely go back when needed and will recommend to friends
Stayed 1 night in Jun 2019
Response from Andreea Iacob on 17 Aug 2019
Dear AB, Thank you for choosing Best Western Plus Briston Hotel and for taking the time to share your feedback. We are happy to receive positive feedback and we are thrilled to learn that you enjoyed your stay with us. It was a pleasure to learn about the helpfulness of our team members and to read that they contributed to the comfort of your stay with us. We look forward to the pleasure of welcoming you in the future as well. Kind regards, Andreea Iacob, Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the airport
Nice hotel near the airport, large room, comfortable double bed, large shower, good buffet breakfast . On the negative side, you can hear the noise from the nearby highway and also there is no store or restaurant nearby.
Stayed 9 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Quiet, clean. Didn’t like: Issue with the air conditioner, did not work as programmed
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for what we needed, one night with airport shuttle.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel and I do recommend to stay here
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel
The staff is very helpful and friendly. I emailed them with my arrival time and they responded very promptly letting me know where the driver would be waiting. They were in touch with me via phone as my flight had been delayed. The driver was kind enough to wait for us as we were delayed. The hotel is about 25 min from the city Centre if you are interested in seeing Old Bucharest or the Parliment Palace. The rooms are very clean and everything has been updated. I arrived early and had to wait to check in. The staff was very helpful in storing my luggage and I was able to use the lobby bathroom which was very neat, clean, and updated. We did hear the dogs that other reviewed mentioned but it was nothing unbearable. I think any hotel room with a window will have some kind of noise be it dogs or traffic.
Stayed 1 night in Mar 2019

10/10 Excellent

Tim, Nova Scotia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Our bags were taken to the room at no extra fee. The shuttle driver was very friendly and was ready for us at 4 am
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outbound trip to Rome
It was very nice. The staff was friendly and very kind
Stayed 1 night in Feb 2019
Response from Ana Maria Cernat Front Office Manager on 22 Feb 2019
Dear Robert, Thank you for staying with us! We are pleased to see that you appreciate our staff and we want to thank you again for your nice comments. We hope that we will have the pleasure of welcoming you back in the future as well. Best regards,

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019
Response from Ana Maria Cernat - Front Office Manager on 22 Feb 2019
Dear guest, Thank you for staying with us! I am sorry to see that your experience in our hotel did not meet your expectations and that we did not rise up to the usual quality that our hotel is renowned for. Despite that, I truly hope that you will give us another chance to make it right for you in the future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very close to airport. Clean and tidy hotel
Stayed 1 night in Jan 2019
Response from Ana Maria Cernat - Front Office Manager on 22 Feb 2019
Dear guest, Thank you for staying with us! We appreciate your feedback and we hope that will have the pleasure of welcoming we back in the future as well.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Ana Maria Cernat - Front Office Manager on 22 Feb 2019
Dear guest, Thank you for staying with us! We appreciate your feedback and we hope that will have the pleasure of welcoming we back in the future as well.

10/10 Excellent

Sorin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
one of the best hotel in romania
Stayed 1 night in Nov 2018
Response from Ana Maria Cernat - Front Office Manager on 22 Feb 2019
Dear guest, Thank you for staying with us! We appreciate your feedback and we hope that will have the pleasure of welcoming we back in the future as well.